[Resolved]  LG India — LCD TV not working and poor service from LG

Folks

I had bought an 32” LG LCD TV on 19th Oct 08. I would like to avoid the horrid details of how the dealer gave a demo piece and then I had to talk to your Delhi folks to get it replaced etc. that’s almost forgotten.

As it was expected ( most friends had advised me not to buy an LG , due to poor quality of service ), the TV power supply collapsed and it stopped working last week.

I lodged a complaint ( no C[protected] ) with call center who promised to send the engineer withing 24 hours ( which was not to happen, and engineer turned up on 3rd day ). Chaps comes and checks the TV from outside and decides that the power supply needs to be replaced,

With a promise of prompt replacement on next day, he gets away with it.

I have been waiting since last 3 days that someone from LG will bother to call/come and repair the TV. I do not know how long this wait will go on.

Will someone responsible ( ?) in LG bother to repair the TV or replace it if you can not repair it??

I am marking a copy to your Korea office as well as the LG India Management ( Mr Shin ) as LG care does not allow to talk to anybody senior in the corporate office.

Thanks
Ajay Shukla
Regional Director
Virgin Mobile India

Ph –[protected]
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Here is the past account of horrible LG system

Dear Customer,

We sincerely apologize for the inconvience caused to you, due to poor service support rendered by our Branch.
The particular points that you have raised is under consideration.
We would like to assure you, that necessary action against the concerned will be taken at our end,
so that such inconvenience to our esteemed customers is avoided in future.
In case of any service support require, please do not hesitate to get in touch with our Branch Service Manager Mr.Sumit Bajaj on his mobile no [protected]


Thanks and Regards
Ravinder Chaudhary,
Customer Services Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]


"Ajay Shukla" <Ajay.[protected]@virginmobile.in>

10/22/2008 09:58 PM
To: <[protected]@lgindia.com>
cc:
Subject: Help Please!



Hi
Despite many people advising me against buying LG, I made a mistake of buying an LG LCD screen model no 32LG80UR from D K Shaw electronics in Adchini , New Delhi on 19/10/08, which was delivered to me on 20th
My miseries began from then on.
This is worst experience for a consumer who spent almost Rs 40K cash on such a lousy brand. The dealer took all the money and delivered a used LCD screen to me.
The moment we opened the box ( what was re-sealed and not company packed btw ) , we found that there were scratches on the screen and body of the TV. When I called the dealer, he reluctantly said that tomorrow ( 21st Oct ) his shop is closed and he will replace the TV on 22nd. Incidentally he also said that he will keep me posted on update and time to deliver.
He was not to do so, he didn’t. I called again on 22nd Oct to remind him that he is supposed to replace the TV , promptly he said that he would do so in the evening between 6 to 7pm
Evening was also not to come, when I called at around 7:30, he said that he doesn’t have a fresh piece and he will give me a call at 8:30pm and send the TV. I waited to no avail.
Is this what LG boasts of? Is this what a consumer supposed to go through after having spent so much , all in cash?
Before I write to newspapers and consumer forum, I would like to give LG a chance to prove that all the ad spend on prompt customer service is not fake and bogus.
Adding insult to injury was the LG customer care engineers who did not bother for 3 days to call and check if the TV needs to be installed at all . I got an SMS from LG service on 20/oct at 12:46 in the afternoon and the engineer called me 21st evening to inform me that he can not come in the evening and will come in the morning of 22nd. Even that also did not happen and he called on 22nd ( mind you.. on 3rd after so called delivery happened ). Amazingly callous service
I have worked with companies like BPL ltd ( over 5 years ) , TATA ( over 8 years ) and Virgin Mobile, but have not witnessed such callous attitude and indifferent attitude by any company.
While I regret my decision of buying an LG product ( and surely I will prevent others from buying anything LG ever ), I demand an immediate response and resolution.
Regards

Ajay Shukla
National Head – Channel Activation
Virgin Mobile India Ltd
Vasant Kunj, New Delhi
[protected]