[Resolved]  Make My Trip — Amount deducted without any confirmed ticket

Make My Trip.com appears to be a fraud. In my case too the money is deducted from my account, but the ticket is not booked. The e-mail says it is due to communication error and the makemytrip.com shall contact me in 2 hours time on telephone. No contact is made by them. The booking ID status shows the money shall be refunded due to failed booking. On contacting the makemytrip official, they try to black mail to deposit the balance money by cash to their office within 24 hours to get the booking, but no communication through e-mail. I now do not trust make my trip.com. I have paid Rs 5000/- as booking amount. They do not reply to my E mails but insist that I pay the balance of Rs 85000/- . They have not confirmed the itinery and insist that I pay the money in 24 hours.
My MakeMyTrip Booking Reference ID FLTINT[protected].
It is highly risky to book and trust makemytrip.com.
Do business at your own risk.

When there is conflict between verbal talk and writen communication..better to trust the writen communication. Make my trip business ethics are wrong.

dear sir

jet lite ticket cancelled , reproduced below is the info on make mytrip confirming cancellation , beut refund not recvd so far.

airline

Jet Lite S2-319

Delhi
Thu, 06 Aug '09 (06:15) Arrival
Kolkata (Calcutta)
Thu, 06 Aug '09 (08:20) Class: Economy
Refund Details & Communication



Reference ID:
IN0908R0003132 The approx Refund Amount
Rs. 2,230 *

Cancellation Request:
Sun, 02 Aug '09 Expected Refund:
Sun, 09 Aug '09

Cancellation Details:
from Delhi to Kolkata (Calcutta) on Thu, 06 Aug '09 - 1 Adult


Refund Process Initiated: (Sun, 02 Aug '09)

Hi Gurdeep,
We have accepted your cancellation request with Reference ID: IN0908R0003132.
The approx Refund Amount is Rs. 2,230*

As per our records you had used your
Type: Card / Card No: (xxxx xxxx xxxx 9013)
Issued in the name of (Mr./Ms.) Gurdeep Singh for this transaction.

Expected refund process completion date is Sun, 09 Aug '09; Please watch this section for any further communication.

* Please note this amount can change if you have availed any discounts or ecoupons at the time of your purchase

Make My Trip — no refund granted for rail booking even after hundreds of mails and phone calls

Hi All,

I had tried to book a ticket from ALD to NDLS from MakeMyTrip.com but twice the process got stuck at the payments page and I had to drop the idea of booking the ticket from this site. When I checked my account I was deducted for both the transactions although no ticket was booked. My transaction IDs were RAL[protected] and RAL[protected]. After 3-4 days I got the refund for one of them. But the other one is still pending although I have made hundreds of emails and phone calls to them and every time I am given the assurance 'Sir this time please wait 48 working hours and you will surely get a reply or a refund' but I always find my inbox waiting for their email. On being asked I have also mailed them the bank account statement 4 times to them but every now and then they say sir please mail it again the attachment isn't opening here. I am fed up with their service as they pay no heed to customer service and don't even give a reply. Please someone solve this yaar...


Thanks,
Harshit

thankyou very much sir.

thanks a lot sir. I have finally received my refund.

Make My Trip — MakeMyTrip Confirmation for Booking FLT000016157582

Dear Sir/ Madam,

With reference to flight booking through makemytrip, please note that I could not get any e-ticket against the confirmed Booking No. FLT[protected] dated 26.05.10 through makemytrip from Delhi to Ahmedabad within 30 minutes time frame given by you.

I also wish to bring in your notice that there was a very urgent business meeting planned in Ahmedabad linked through flight booking said above.

Till time I donot have any response either on phone or mail from makemytrip. However, on telephonic discussion undersigned had by myself to their customer support, I got very worst feedback. I got fedback from your customer support that the confirmed booked ticket as said above was not confirmed and there is a failure in there system.

Above failure has put a very bad impact on me and will be viewed seriously.

Please look into matter and respond.

Regards

Anubhav Saxena

Make My Trip — Awaiting refund for 4 months

Dear Sir,

My wife and I had used the services of MAKE MY TRIP to travel to Srilanka on the 27th of January' 2010 for 6days. I booked only the flights with them. My Itenary was Pune-Chennai-Colombo-Chennai-Kolkata. My first flight was from Pune to Chennai was cancelled by Spicejet because of fog in Delhi and I was stranded in Pune airport at 1:30am thereby missing my connecting flight from Chennai to Colombo. Fortunately both Spicejet and Air India express were very co-operative and promised me a REFUND (by email) promptly. After coming back from my vacation, I followed up the same with Make My trip. They took 15 working days to confirm that I was eligible to receive the REFUNDS. The amounts were

2 Domestic Flight Ticket Refunds (from Pune to Chennai in Spicejet)=2180 x 2= 4360 (INR)
2 International Flight Ticket Refunds (from Chennai to Colombo in Air India Express)= 2059x2= 4118 (INR)
Thereby making my TOTAL REFUND AMOUNT = 8478 (INR)

In the meantime HSBC called me and told me that because I swiped my card in Srilanka, they were blocking it because they suspected misuse and reissued a new card. THEY HOWEVER CONFIRMED ON SEVERAL OCCASIONS THAT THE BACKEND ACCOUNT NUMBER DOESNT CHANGE IN THE EVENT THE PLASTIC CARD IS CHANGED.

Anyways, after several frustrating phone calls and mindless back and forth, I finally got the refund a month later thanks to a Supervisor Mr. Rizwan Uddin,
22nd of Feb'[protected]INR)
27th of Feb'[protected]INR)

However, my woes hadnt come to an end which I realized as soon as I got my statement as of 17th March' 2010.

I realized that I HAVE GOT ONLY 1 SET OF REFUNDS. Then started the new saga of pain and frustration. Numerous disconnections, even more calls and further more EMAILS, plenty of arrogance and ignorance, a lot of shuffling and blame game between MAKEMY TRIP and HSBC. Its been 4 months since and I HAVEN'T received my SECOND SET of REFUNDS.

2 International Flight Ticket Refunds (from Chennai to Colombo in Air India Express)= 2059x2= 4118 (INR)

I have contacted the travel agent with phone calls and emails and have always been fobbed off with the following statements:

ALLEGATION:
Your credit card number has changed
FACT:
Even if Plastic Card changes, the backend account number is PERMANENT!!!
PROOF:
FIRST SET OF REFUNDS reflect under this NEW CARD STATEMENT!!!

ALLEGATION:
The refund has been done by them and its the Bank which has witheld it.
FACT:
My monthly statement shows otherwise.
PROOF
My monthly statement and the conference call with HSBC and MAKEMYTRIP (I have it recorded)

I think I have gone on long enough so will end by mentioning the PROOF I HAVE!!!

1. Record of all email send to MAKEMYTRIP and HSBC
2. CALL RECORDING of conversation between HSBC, MAKEMYTRIP and I
3. TELEPHONE BILLS of all calls made to MAKEMYTRIP and HSBC during this period

I continue to pay interest on the REFUND amount pending toward my card at a interest rate of 3.35%/month and havent received a response to my emails since 10th of APRIL' 2010.

Look forward to your guidance and support with this matter.

warm regards,
Sumanta Nandi
[protected]

Makemytrip Care,

I have done the same and reverted to you with the reply that I have received from them!!! Please go ahead and check your email and then post!

regards,
Sumanta Nandi

i have booked the ticket through make my trip.i have canceld my ticket. but 15 days after cancellation i have not got the refund. kindly help. plzzzz
make my trip id:FLT[protected]
make my trip id:FLT[protected]

Make My Trip — Inclusion in the package not provided

Hi

I had taken a package from make my trip for Manali, the inclusions promised in the package were not provided as they were suggested in the itinerary sent. I had called up the agent (Neetu Tyagi) and had requested her to get the inclusions from the hotel, but the same had not been provided. This kindl of service is not acceptable from a travel site of MMT. I did not hesitate 1 bit in making the payment to the vendor, if this be the case i will dispute my payment with the bank and then MMT will suffer for the same.

Regards
Amit

Make My Trip — Cheating under the name of Great Indian Offer

Hi Every One,

Please be away from using Make My Trip Portal for any booking they are cheats and fool people.

I have been duped by the make my trip marketing people under the name of Great Indian Offer under Transaction ID 909XXXX

1) When they contacted us they never told that they will be charging around Rs 6600 for the great offer
which has been given under the above number:
2) They did not mention that they are taking the credit card number for billing the above amount.They
contacted during office hours and inspite of telling to call later they kept on pestering with the scheme.
3) They mentioned the discount to be on total amount and but the after going through e-mail on offer the
discount is on base amount so in reality we wont be getting the full benefit since the base amount of
Airlines are less than 50% of the discount amount offered of most airlines.
4) I sent them a mail rejecting the offer as soon as I got the email with scheme.
5) Contacted the number [protected] and was able to speak only twice to a lady called as Neha and
mentioned to reverse the charge since we were not told that we will be billed and also mentioned that
I have and e-mail. First she mentioned that she contact her manager and come back with details
and call, she never called .When I called again she mentioned that she will give me the log of calls
which we made to prove that they had told all upfront.When mentioned about my e-mail,they say
they haven't received any. It been 2 weeks I am waiting for those logs
nothing has come.Even the number [protected] is busy now since past 10 days. I have tried calling
N number of times without success.

There are many such finer points which was not told by sales people.

We all need to join hands and take them to court.

PLEASE DONT USE MAKEMYTRIP FOR BOOKING ANYTHING,(we have been using for past 5 to 6 years) this is the only way we cant shut them off.

Thanks,
L Kripasagar
([protected]@rediffmail.com)

I booked an air ticket through make my trip from Kolkata to Guwahati (Booking id FLT[protected]by using my wife's Corporation Bank debit card.I cancelled that ticket but yet to receive the refund amount in the bank account..The online refund status is showing the same has been refunded in my Citi Bank account..
I dont have any Citi Bank account either..and when i have made the booking through Corporation Bank card then how come citi bank coming into picture???

Make my Trip & SBI — Refundable amount not received during online flight booking

I made a flight ticket booking with Make my trip through SBI internet banking on 31Aug2010 After making payment the amount got debited from my SBI account , but i did not receive any ticket.Then i called up customer care of Make My Trip and they told that the status of payment will come to know after 24 hours .Then i told them that why you are not refunding the money and they told me they have not received the amount and it might get stuck in payment gateway.And after that i told them that my account got debited and it is showing in the account that money is transferred to make my trip . And you are telling that you have not received the money.then They ask me to send my bank statement . I sent them that also with SBI payment transaction ID.

After that they told me that it might take 3 working days to get back credited into your account.Then i told them to give a proof that they have not received the money. They said they do not have the system.

They just only can make harassment to people .

So my problem is when make my trip knows that the amount will be credited back within 3 working days .Why they are not taking any provisions to get it cleared before 3 working days. And as the amount was Rs 5993.00 , which is not very less
Please resolve.So that customer do not suffer from loss

Make My Trip — Air Ticket Refund

I have booked a ticket from Patna to Bangalore on 23/08/2010 via mumbai. My flight is on 24/08/2010 at 14.40.My Booking ID-NF[protected] but I missed the flight and I cancelled the ticket on 24/08/2010 on the PATNA airport.and I have again booked a ticket on 24/08/10 at 20.05 from Patna to Bangalore via Kolkata but till date I didnt received my refund amount. I have booked the ticket by paying through HDFC credit card.

Make My Trip — Refund of cancelled Ticket

Refund of an airline ticket amount
Respected Sir/Ma'am,

This is Amit Kumar Jha.I am writing on behalf of my friend Mr Dipesh Maharan.
They travelled from Patna to Bangalore via Mumbai, on 24th of August 2010, from Kingfisher Red .I have booked their ticket on 23rd of August 2010 from Make My Trip.com .
On 24th, they missed their flight due to heavy traffic jam problems.The Kingfisher representative over there assured us that we will get Rs.8074/- refund back. They did not give any of the passengers a receipt for the same, but they said that they have updated on their system .and it would be reflected in our next bank statement.
We came on our own.

We waited for two bank statements, but that does not show anything about the refund.


DETAILS OF THE INCIDENT

Name: Dipesh Maharan, Baua Lal Maharan
From : Patna To Bangalore Via Mumbai
makemytrip Booking ID: NF[protected]
Refund Amount (Total) : 8074/-
Airline : Kingfisher Red
Date :24th August 2010
Flight No :- IT 3571, IT 113
Parties Involved :MakeMyTrip.com And Kingfisher Airlines


Sir/Ma'am,
I request you to kindly look into the matter and order MakeMyTrip.com to give us our full refund back.
I would be obliged if you could help me.

Thanking You,

Archit Dhupar

Make My Trip — makemytrip

I was trying to book the airline ticket from www.makemytrip.com website, which I was doing it from the past 6 years. But today I have decided that I will not choose the makemytrip website again, only because of the useless and vulgar customer care executive. Please do try to call the call center since they are worst in offering the customer care now.

Make My Trip — Fraudulently Charged my Credit Card without issuing a ticket

The makemytrip.com is popular but they are big cheaters too. I had worst experience of my life with this company and lose a contract of INR 5,00,000 just because this company made fake booking, and could not provid the air tickect even after 3 hours of booking and I could not catch my flight and attend my meeting. The staff is so un professional, I had spoken to more than 20 people in this bull company liike, jagjit singh, Bala ji Bala, Veerpaul Kaur, Nagesh, Ashish, Anika etc etc, Jagjit singh misbehaved like a junglee. They charged my credit card instantly for a fake booking generated by this makemytrip,com portal and after arguing 20 people of this cheating company, they promised to gave me a refund after 7 business days. (I am waiting for the refund) and will definately going to sue this Deepak Kalra so called CEO of this company.

I had tried to book bus tickets worth Rs. 530 Through Make my trip website, When transection was under progress due to some error it was disconnected and money from my account was deducted on 13.10.2010.
When Inquired to custer care they have noted my compalin no and given me my booking number (customer care service and peoples are very good to whome I have contacted, Firoz, Amit, shreya, Priti, ...). After further communication they informed the tickets are not booked and money will be refunded if it is deducted. After giving bank statement and mail, I got my Money refund in my bank account on 15.10.2010.

..Jitendra

Make My Trip — Unlawful Holding on Cash

Sir,
I tried to book a ticket online from Make my Trip.com and the amount of Rs. 13187 debited from my bank account but the statement comes from the agent is that they are unable to process my transaction due to some problem at their end and eill refund my amount with in next 02 working days.
I have no money left on my account and I have to travel to Kolkata on 1st Nov 2010 and when I tried to contact the Call Centre they told that they can help me nathing.
Sir,
They are holding my money for 02 days with out any interest and I am facing a lot financial problem for the same.
Anticipating for your response.

Pijush Bhattacharjee
[protected]

Booking ID :Your MakeMyTrip Booking ID for this transaction is NF[protected]