[Resolved] Make My Trip — Amount deducted without any confirmed ticket

prasannaak

from Kolhapur, Maharashtra

Apr 14, 2010

Address: Pune, Maharashtra

This is the second incident with make my trip. I booked a ticket for my family from Pune to Nagpur on the 08//04/10. Booking ID: FLT[protected] Amount was deducted without any confirmed ticket. When I called them they informed that the amount has npt been received by them and hence they have not issued a ticket. They wrote to me that they would require a bank statement to confirm that the amount has been taken off my account. I sent them a scanned copy on the 12/04, but no responce. I called the call centre on the 13th to find that they cannot acess the email I had sent to them and wanted me to send a copy of the email. Who confirmed the receipt of the statement then and assured a callback on 14/04. When I did not receive a call from them, I called them to find that they cannot find the email. The person then requested for 72 business hours for the status. The service has been pathatic and the customer service gone for a toss.

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May 10, 2017

Complaint marked as Resolved

Verified Support

Dec 11, 2009

MakeMyTrip India Customer Care's response Dear Ms. Singh,

With reference to your post above, kindly share a phone number where we can reach you to discuss your reservation. You may email the same to [protected]@makemytrip.com.

Also, since this is a public forum, it is strongly recommended that you removed your card number from your message as there are chances that it can be misused.

Regards,

Devika Khosla

MakeMyTrip Care

Verified Support

Feb 15, 2010

MakeMyTrip India Customer Care's response Dear Sulogno De,

With reference to your post above, your attempt at making a booking on our site was unsuccessful on our website. This means that no money was debited by MakeMyTrip from your account.

It is possible that your bank has blocked the amount but not deducted it from your account. The amount will be auto-reversed in to your account between 7 and 14 business days by your bank.

For further follow up on this, you will need to contact your bank directly as MakeMyTrip has not received any payment for your transaction.

Regards,

Devika Khosla

MakeMyTrip Care

Verified Support

Mar 18, 2010

MakeMyTrip India Customer Care's response Dear Rajneesh Kumar Bhatti,

With reference to your post, kindly note that your booking on MakeMyTrip was confirmed with PNR [protected]. The e-Ticket for your MakeMyTrip Booking ID RAL[protected] was dispatched on March 17, 2010 at 8:24:36 AM, shortly after you made the booking on our website.

Regards,

Devika Khosla

MakeMyTrip Care

Verified Support

Mar 22, 2010

MakeMyTrip India Customer Care's response Dear Mr. Chhabra,

With reference to your post, we have retrieved your booking history and have found that your booking attempt on MakeMyTrip was unsuccessful. In your case, the bank will auto reverse the amount deducted in to your account within 7 days. If you have received a transaction reference number from them, please do email the same to [protected]@makemytrip.com.

Regards,

Devika Khosla

MakeMyTrip Care

Verified Support

Apr 07, 2010

MakeMyTrip India Customer Care's response Dear NARESH PRASAD SAMAIYAR,

With reference to your post, kindly share your MakeMyTrip Booking ID so we can retrieve details of your booking history. You may email the same to [protected]@makemytrip.com.

Regards,

Devika Khosla

MakeMyTrip Care

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Comments

Mukesh0677

from Delhi, Delhi

Dec 23, 2020

Hi I have made a booking for a hotel for my friend in bangalore but I made a payment from net banking which was successful but suddenly redirecting to page it shows error.my amount of rs 2512 is deducted ..I CALLED YOUR CUSTOMER CARE BUT ONLY AUTOMATED MESSAGE BUT THEY WONT CONNECT TO ANY PERSON..HOW TO RESOLVE IT.