[Resolved]  Maruti Suzuki — Complaint against the Dealers/Agencies

Address:

Rewari, Haryana

To,
Customer Care ,
Maruti Suzuki (India) Ltd.
Sub:- Complaint against the Dealers/Agencies
Sir,

# I had bookeb a car Swift Dzire VDI on Dt.19/07/2010 with Competent Automobiles Co. Ltd. and paid booking amount of Rs. 10,000/- vide receipt No. 929 dated[protected].

# This vehicle of me has been financed with State Bank of Patiala and the State Bank of Patiala had issued a Demand Draft bearing No. 784523 amounting to Rs. 6,42,164/- payable at SBOP New Delhi in favour .

# That at that time your Dealer COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) had charged Rs.12,000/- excess amount from me till today.

# (Maruti Sweft Dzire-VDI) bearing Engine No. D13A-1455121, Chassis No. MA3FSEBISOO 289633, Model-2010, to me above note sale invoice No. [protected]SRSA dated[protected] Competent Automobiles Co. Ltd. .

# That after the purchasing the above noted vehicle when I reached at my house and seen my vehicle then I found that your dealer COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) handed over me a defected, old and used Car because the Sale invoice has been issued by you on dated 14.08.2010 while me purchased the said vehicle (Car) on 16.08.2010 but this car had sold on your maruti record on 20.08.2010 which is clearly shows that the Car in question is defective, used and old one. You had already sold the said vehicle in previously and due to defect you further sold the same to me, thus your COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) cheated me and extort money by playing fraud.
# That thereafter I reached at your workshop/Service Station of your addressee APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-12340, for First Free Service of his above noted vehicle and made complaint to the officials of your addressee that there is a Starting problem has been arisen in the vehicle and a loud sound in the Engine of vehicle in question has been also arisen. Then They had done the service of the vehicle in question but I had feel a great surprise when your addressee had illegally charged Rs. 5600/- including labour charges of Rs. 2514/- from me. while according to the company instruction the service was free. It is further a great regretful thing to me that the problem arisen in this vehicle i.e. starting problem and sound in engine had not corrected by you addressee .
# That on dated[protected] a yellow coloured light had been flashed in the Techno meter of the vehicle (Car) By me.Then I had telephonically contacted to the Service Station and talk with Service Advisor Mr. Sandeep Mahlawat on his mobile No.[protected] at about 10:00 A.M. regarding the problem in the Car and on the advise of Service Advisor reached at the workshop/service Station of you addressee along with vehicle in question and the workers/Mechanics of you addressee without preparing job card entered the vehicle in their workshop and after 30 minutes handed over the Car to the client o[censored]ndersigned stating that now the Car is O.K. condition. At the time of taking the vehicle from the worker/Mechanics, I had asked them that me and my family members wants to go at Ajmer, please make sure in between the way of Ajmer the vehicle could not create problem to me and my family.
# Thereafter Me and my family started our journey from Rewari to Ajmer and when we reached at Shahpura near Jaipur the suddenly Vehicle (Car) had been stopped due to technical fault, on that time I make telephonically call on Maruti on road Service Center Numbers 18004200 then the person who attend the call assured to me that provide service within one hours. I had waited up to 2 hours on that place but nobody appeared there, thereafter I arranged a Crane and toe the Car at nearest Maruti Authorized Service Centre namely PREM MOTORS PVT. LTD., E-101, Road No. 8, V.K.I. Area, Sikar road, Jaipur (Raj.) about 5:30 P.M. The staff of your addressee had told me that tomorrow i.e. 28.08.2010 at about 11:00 A.M. we will handed over the vehicle to you. Due to this unexpected problem, My family members and Me stayed at Jaipur in a Hotel and suffered a heavy mental, physical and economical pain and harassment and thereafter at about 6:00P.M. I reached at the workshop of you addressee then your addressee had told me that if you will pay Rs. 60,000/- to us then they will repair the Car in question because the fuel injector of the vehicle has been defective from the very beginning i.e. it is a manufacturing defect, if you purchased the vehicle from our Agency/shop then we will repair your Car without any cost during the guarantee period. On that I had contacted to Mr. Vinay who is the work Manager of APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-123401 on his mobile No. [protected] and told all the situation and mishappaning due to the Car in question then he told to bring the vehicle on the workshop of addressee and assured to repair the vehicle without cost because of manufacturing defect. Then I had told to the official of your addressee namely Devender Bhardwaj works maneger PREM MOTORS PVT. LTD., E-101, Road No. 8, V.K.I. Area, Sikar Road, Jaipur (Raj.), for not paying any amount because the vehicle is falls within the guarantee period and asked to return the vehicle on that the official of your addressee had started misbehaving with me and my family members and abusing with them and told why vest my time and forceably charged Rs. 2656/- from me and told we have replace 15 Ltrs diesel in the vehicle, hence you will pay the same and further illegally and wrongly charged Vat on the Diesel.
1. # Thereafter Me and my family had toe the vehicle by Crane and reached at the workshop/Service Station of you addressee on dated 29.08.2010 at about 8:40 A.M. and handed over the vehicle to APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-123401,for repair. On dated 01.09.2010 Mr. Vinay, who is the official of your addressee had telephonically told to me that this vehicle had not sold by us, if you want to repair the vehicle from our workshop/Service centre then you will pay 50% of the cost of fuel injector amount i.e. Rs. 30,000/-. If you had purchased the vehicle from our showroom/Agency then we will repair/replace the said part of your vehicle without any cost. On that time I talk to Mr. Amarnath Bansal (G.M) COMPETENT AUTOMOBILES CO. LTD. GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) on telephonically then he told me that we know regarding the defective fuel injector of the vehicle from the very inception, if you bring the vehicle at our workshop at Gurgaon then we will replace the fuel injector without cost. On the assurance of your addressee. Then I had toe the vehicle by Crane and reached at COMPETENT AUTOMOBILES CO. LTD. ,A-25, Sector-34, Infocity, Gurgaon, (Haryana) the workshop/Service Station of your addressee at about 6:20 P.M. on dated 01.09.2010 and handed over the vehicle to your addressee for replacement of the vehicle with a new vehicle.
# That the due to the wrongful and illegal act and conduct on the part of your addressee had me suffered a heavy mental, physical and economical pain and harassment. .

1. COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana)

2. The authorized dealers APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-123401, through its Owner/Proprietor.
3. And PREM MOTORS PVT. LTD., E-101, Road No. 8, V.K.I. Area, Sikar Road, Jaipur (Raj.), through its Owner/Proprietor.
is liable for every act and conduct on the parts of addressee and the addressee being authorized dealer of Maruti Suzuki are liable to provide every facility/benefit to the customers who purchased the vehicle of addressee no.
Through this returned the amount which was illegally charged from me the vehicle as mentioned in above paras.
Your addressee is called upon to handed over/replace the Car me with a new Car because of you had sold a defective, used and old Car to me and thereby cheated me and extort money and also liable to returned Rs. 12,000/- which was illegally charged from me at the time of purchasing the said Vehicle.
Regards:-
Krishan Yaduvanshi S/o Smt. Saroj Yadav
Mob:- 92.156.69096