[Resolved]  Maruti Swift Dzire — Maruti Suzuki Dzire Booking Problems

I have been trying to book a Maruti Swift Dezire VXI from the last few days, and am going through the a harrowing experience with the Dealers. I first went to Pratham Motors at Outer Ring Road to book the car. They refused to take a booking and told me that Maruti has stopped taking booking of Swift Dezire cars. When I put pressure on them they told me that they can take the booking but the delivery would take 9 months. They had 2 weeks back told me that the delivery would take 3 months, which was also long, but I was ready to accept it. But last week they told me that they would be able to deliver in 9 months. I was also surprised by their behavior.

I then called up the Maruti call center and spoke to Jiten, He told me that there was no stop from Maruti’s end on booking for Dezire and the delivery period was much earlier than 3 months. He took my mobile no. and promised me that somebody would be calling me at the earliest. But till now there is no call.

After that I spoke to multiple other dealers in Bangalore for the booking but every body was mentioning that the delivery would take 4 to 6 months. When I spoke to Mr. Anil from RNS Motors, Yesthwantapur. He told me that they could deliver the vehicle in 3 months time, I was relived and asked him to send a person to take the booking immediately. But nobody came for the booking till afternoon. Then I had to call Mr.Anil multiple times. Then at last in the evening he promised that one sales executive would reach my home late in the evening.

At last at 8 PM one Sales Executive from RNS Motors Bomanhalli reaches my home, gives me a price and tells me that there are no discounts and any freebees. I agree to the same and fill the booking form. After filling the form when I was giving him a cheque of Rs.25, 000/- as the booking amount, he refused to take it and said that the Booking amount for the Swift Dezire is Rs.1, 00, 000/-, which is fixed by Maruti. I asked him to show me documentation to this effect, he was unable to show any documentation. After that I spoke to the Sales Manager, of RNS Motors Bommanhalli and also with Mr. Anil from RNS Motors Yeshwantpur the accept Rs.25, 000/- as the booking amount, but they FLATLY REFUSED.

After that I also called the Maurti call center again and spoke to Mr. Danish, and asked him if Maruti had fixed the booking amount of Rs.1, 00, 000/- for the Swift Dezire. He told me that Maruti had not fixed any thing of this kind and he would take it up with the concerned authorities. I asked him for the phone nos. of the Regional Manager at Bangalore of his mail id. He refused to give them to me and just gave a email id [protected]@maruti.co.in.

At end of all this experiences I feel very disturbed with the way I was treated by the Maruti dealers. The attitude they have is like they have a monopoly and can take the customers for a ride. My not buying a Maruti car will not make any difference to a big company like Maruti. I just wanted to check with Maruti if this the way the want their dealers to treat customers and claim to be the Winner of J.D.Power Customer Satisfaction awards, year after year.

I had sent the entire above details to the email id provided by the call center and also put in the details in their web site. I got a reply mentioning that the complaint has been sent to the concerned department and they would get back to me. 5 days had passed and there was no reply. So I sent a reminder mail.

Some body then called from the call center and was taking the details when the line got disconnected. He did not bother to call me again after that. This is kind of service we get from the leading Car Manufacturer in India.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear all,

The same case is happened with me here in the city PUNE, Maharashtra. I booked Swift Dzire on 6th of April, 08 by paying Rs.1, 00, 000.00 on delivery terms of 1.5 months with Mycar Pvt. Ltd., wakad, PUNE. But now dealer is saying it will take around 6 month to deliver my car. I also wrote to Maruti's site. But no reply. As new car is comming within a month I sold my old car too and now roaming on two wheeler. I dont understand what to do.

Regards.

Ninad M Devre
[protected].
Lets try & get to the root of the problem.Who controls the allotments/deliveries once the customer books a new car?Is there a centralised booking/allotment/delivery chart controlled by Maruti (Delhi) to facilitate distribution, or, does Maruti release vehicles to dealers in proportion to the over-all availability & the dealers total bookings?If latter, then does the dealer go by the priority in the bookings (ie date of booking, the amount paid, etc), or, does he have the scope to manipulate & give out-of-turn deliveries to 'preferred' clients? Also, do buyers who have paid the full amount at the time of booking get any priority in deliveries, and, are they vulnerable to price-increases announced later, if any?
I'm also an aggrieved customer, a senior citizen-who sold his Accent to a spot-bidder, and, encashed FDs prematurely to pay the full amount to a Mumbai dealer on 29.3.08, for a Dzr-VDI, and is now severely inconvenienced by the non-delivery of the car & vague assurances being given thereto by the so-called reputed dealer!Could we have some comments from similarly frustrated customers so that we can proceed to do what needs to be done?
I booked Dzire Vdi on 20the March (6 days before the official launch) from M/s Berkelay Auto, Chandigarh but the dealer concerned has failed to give the delivery of vehicle till date and they are not even committing any firm date of delivery.

No response received from Maruti's Customercare and from their Regional Office.

I'm feeling helpless and frustrated. Can anybody help ?
hi All,

I Samarth Gaba have booked a maruti Swift on 1st Feb 2008 from Rana Motors Wazirpur Industrial area.
i paid a booking amount of rs 6000.i hv booked through the sale consultant Mr.harwinder Singh .he said it will take a period of one to one and a half month for the delivery of the car.my loan and all the formalties(documents) have been approaved for the Swift car .Afer few days i came to know that maruti launching a new car name Swift Dezire on 27th march.i spoke to the same person about Swift dezire he said that u can give post dated cheques and u will get delivery in 10-15 days.i gave him the cheques on 29th march only. As i hv already booked Swift and the tranferred my bookin towards Swift dezire then he said that you will get the priorty.After 10 days when delivery date comes he called me and said that u will get the delivery after 3 months i agree to him regarding this .he again called me after 5-6 days nd said u again have to make your booking for dezire by sending a mail at [protected]@airtelbroadband.in only then your booking will be accepted .i got frustrated by his behaviour and still i mailed on 15th april.he said your booking period start from 15th april only.i am fool who gave you the cheques on 29th march if he dont wants to book then why he recieved cheques.they think that customer listen according to them only they used to fool around us.why he made his committment that he will defintly deliver the car and you will get the priorty .he always used to say that "all the problem are being made from maruti side only and they not providing the cars to the showroom ".i am totally frustrated and upset regarding this matter.This is ridiculous!!!Let us all form a forum and make a complaint againt Maruti and its dealers.
Please reply on this forum and let us take some strict action against them.

regards samarth gaba
[protected]
[protected]@yahoo.co.in
No dealer is prepared to take booking in Hyderabad. With great difficulty Varun Motors at Begumpet Hyderabad took the booking for Zdi after payment of Rs.100000 on the condition that it would not be claimed any intrest on the deposited amount and the delivery will be after 6 months. After reading the atitudes of the Dealers in diffrent parts of the country it appears that the customers of the Maruthi Suzki left at the mercy of the dealers and this will bring bad reputation to the company though it products aer valuable. Let the company set certain uniformity in policy in dealing with the customers otherwise it will lose ti reputation.
Hi,
There is hight of frustration with me,

I booked Swift Dzire VXI red colour from Bimal Indira nagar Bangalore on 28 March, i.e. next day of Launch, and till now I didnt get the delivery of vehicle. As per the priority wise I was the first person who booked the swift Dzire VXI red colour. One week back I enquired that when I will get the delivery, Delear told me that they are getting one RED Colour Dzire VXI but thay cant deliver to me because they are delivering it to a different person who booked it on 11-Apr. The reason they are giving that they have received mail from MAruti regional Sales manager that he know this person personally, and deliver this vehicle to him.
Please let me know what should I do?

Thanks
Ashish
Maruti company should come out with entire issue in details through public media.
Strict instructions should be given to their authorities not to pressurise dealers to jump the waiting list which is illegal.
Maruti - wakeup before every thing gets out of hand.
i think this should not be let off like this...

write to
jagdish.[protected]@maruti.co.in - MD of the company
shashank.[protected]@maruti.co.in - Head of commercial business
mayank.[protected]@maruti.co.in - Head Marketing
I am also sailing in the same boat with you all. I have booked my Swiftdezire VDI on 3rd April 2008 and my waiting list no. at my dealer millenium motors, pune is 24. I was verbally commited delivery period of 1month, but now hands up from dealer as well as maruti regarding delivery schedule. I have disposed my old Ford Ikon and now without vechicle.
I recieved calls from maruti delhi regarding the feedback and service. They informed me that delivery schedule for Dzire is not more than 45-50 days and if the dealers is committed verbally also, he is binded to meet. my question is how? Guys I am with you all. Every body keep in mind and see that we should not accept the new pricelist in May for our bookings in April as maruti is also not able to meet the committed dates, we should come together.
I have written mail to [protected]@maruti.co.in today. lets wait for the answer.
Rajesh Wagle
Pcsmile Technologies
Pune
Cell: [protected]
Hi All,

Looks like whatever Mahesh said is correct...It's been a month since i booked the car in hyderabad...When i called up the dealer yesterday he told me that, there would be a price hike around 10-12k for petrol & 20, 000 for diesel versions in the month of may...Martui would be releasing the next stock only after announcing the price hike...I would say this is a cheap market trick that maruti is playing even though i liked the car...

Cheers
Kiran...
Varun Motors in Hyderabad is a crap...Hang these dealers who are playing with our money and our hopes...
I join the theme on this thread. MSIL has done a fraud on consumers vis-a-vis delivery of vehicle. Demand exceeding the supply as suggested by Nitish Kaul of Maruti on this thread is a white lie. I booked my Dzire Zdi on 1st day of launch (1st booking) at Mysore town which is 2nd largest MSIL sales city in Karnataka state and now one month after the booking I have no clue about when I will get the delivery. What consumer satisfaction, what high profile mission statements, what consumer committment... all crap. Wake up Maruti... you are making consumer feel like beggars. Feel like being cheated.
Today I had word with South Regional sales Manager sales manager Mr. Ram Suresh and I narrate the entire incident that what happened with me. He told me that he will look into the issue and will let me know. So I am eagerly waiting for his response. If nothing is going to happen I will knock the consumer court door. Its not just 10-12K bucks, its related to customer satisfaction, who all are suffering just because of delears and others commitment.
Guys I am also sailing in the same boat. I booked Swift ZXi on 15th Feb and due to issues with its delivery I changed the booking to DZire ZXi in mid-March... even before the launch. Till today there is no committment from Maruti about delivery. The local Maruti office is of no help... nothing to blame the dealer as local Maruti guys have confirmed that dealers don't have any control on supply. Its Maruti who decides which vehicles to be given to each dealer.
With great hope after reading this blog, I have written email to Nitin Kaul and eagerly awaiting his reply. Hope to hear from him soon...
Prasanna
booking date: 29th March
color: azure grey
model: VXi
delivery commitment: 28th April
now dealer says it will take another 25 days to deliver.
my verdict: maruti has misjudged the demand and supply again. This is leading customers to go to other brands like Hyundai and Chevy whose cars are equally good and competitive.
All this eye washing stunt from Maruti- Suzuki is a to make more money. They are going to release the cars within next 6 weeks, Only after may 1st BY INCREASING THE PRICE. They have got enough booking prices with the current price tag. They are going to deliver with the increased price.
For more than 60% of the people booked this car on the basis of the low price. Once Maruti- Suzuki increase the price many people wont take the delivery as there are many better cars in market for that price. so expect the delivery within next one month.
This is a One of the Un-Ethical Business practice made Popular by MarutiSuzuki. Anybody can under stand why the company is doing this.. In simple terms
They have released the car With the price which is competent with the rivals now the game plan for the company is to try to create the fear among the buyers by telling them about long waiting time for delivery so that the buyer will get scared and book it immediately fearing further delays. So now they have enough bookings and they will increase the price and charge the buyer with the extra price.
The consumer will develop some feeling for the car after booking the vehicle. Buyer will just pay the extra price and take the delivery of the car.
If the company really had an ethical way of doing business and they really had capacity constraint they would have given the statement in the public about the delivery issues. They wouldn’t have kept the consumer in the dark.
When they can tell the media that they are going to increase the price why cant they inform the dealer to book the vehicle with the new price?
Is MarutiSUzuki is listening. I am damn sure they are tracking this sheet..
So the objective of the company is clear... I am referring to the news that they are going to increase the price by 20K
The just want to cheat the consumer(buyer) by quoting the different price while booking and selling it @ more price.

Maruti Swift Dzire — unfair trade practice & unscrupulous exploitation

i had read about dezire. the car was launched on 25.03.2008. That car is mannufactured in mansar plant. from the MUL officials answers it is gathered that mansar plant is producing sx4 & swift & dzire capacity of 1.60 lakhs cars a year. capacity under increase process. demand is more than supply.

that i had booked with kiran motors vadodara on 8.04.2008 that as per information 60 cars are booked till date with them. dealer states that MUL is short supplying. That no car mannufacturer generally launches the car without sufficent production in process or on stock yard. no stock details. web reports states that about 6000 cars are sold up to 10.04.2008 highest sales by any car.

that MUL plans price hike in may first week on a reason of increased iron prices.

my experience
dealer had not given wait list number. on demand for list no list supplied. that wait list no was given after long and continous folow up no further details about category list and sub color category list not given, no information about car supply given, no information about cars delivered given. every acts suspicious. consumers voice not taken seriously dealer had called on customers to cancel the bookings and get the wait list no. certain bookings cancelled their wait list no, continues.
MUL toll free No. & customer care was contacted no good response no information called for given further details about category wise production/stock details and sub color category production/stock not given, no information about car supply given, no information about cars delivered given nor the status about reasons for sufficient non supply in gujarat given MUL told to contact Gujarat RO. when called no satisfactory rely except "we will look in to matter" nothing was done except hollow assuarances.
consumer is king but it is not felt by MUL.
MUL is attepting hoarding of cars for price hike. unfair trade practice and unscruplous exploitation
hope complaint will be attended properly and suitable actions will be taken

advocate kini
vadodara
I don't see Mr Nitish Kaul of Maruti coming back on this thread with new excuse or funda for the cruel joke that his company is doing on gullible customers. I am as such annoyed with delayed uncertain delivery; and now if they ask me to pay more... may be I will break a glass panel or two on delaer' shop.
I sent email to Mr. Nitish Kaul after looking at his response and I felt he would be the responsible person to reply to me. Unfortunately so far I neither received any "Read receipt" nor "Reply".

In my personal opinion after running around for more than 2 months, I strongly feel that this crunch is created by Maruti and delaers are also helpless. There is no point in blaming the dealers. (Having said that... there are some dealers who can make the vehicle available with some special arrangements!)

As per the dealer Maruti has not made any promise about the delivery and he is suggesting me if I can not wait further, I should compromise on Model or Varient. (At least I could see some committment now that they will arrange some vehicle for me:-)

So, if Mr. Nitish is listening... please advise what shall I do?

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