[Resolved] Maruti Swift Dzire — Maruti Suzuki Dzire Booking Problems | |
I have been trying to book a Maruti Swift Dezire VXI from the last few days, and am going through the a harrowing experience with the Dealers. I first went to Pratham Motors at Outer Ring Road to book the car. They refused to take a booking and told me that Maruti has stopped taking booking of Swift Dezire cars. When I put pressure on them they told me that they can take the booking but the delivery would take 9 months. They had 2 weeks back told me that the delivery would take 3 months, which was also long, but I was ready to accept it. But last week they told me that they would be able to deliver in 9 months. I was also surprised by their behavior. I then called up the Maruti call center and spoke to Jiten, He told me that there was no stop from Maruti’s end on booking for Dezire and the delivery period was much earlier than 3 months. He took my mobile no. and promised me that somebody would be calling me at the earliest. But till now there is no call. After that I spoke to multiple other dealers in Bangalore for the booking but every body was mentioning that the delivery would take 4 to 6 months. When I spoke to Mr. Anil from RNS Motors, Yesthwantapur. He told me that they could deliver the vehicle in 3 months time, I was relived and asked him to send a person to take the booking immediately. But nobody came for the booking till afternoon. Then I had to call Mr.Anil multiple times. Then at last in the evening he promised that one sales executive would reach my home late in the evening. At last at 8 PM one Sales Executive from RNS Motors Bomanhalli reaches my home, gives me a price and tells me that there are no discounts and any freebees. I agree to the same and fill the booking form. After filling the form when I was giving him a cheque of Rs.25, 000/- as the booking amount, he refused to take it and said that the Booking amount for the Swift Dezire is Rs.1, 00, 000/-, which is fixed by Maruti. I asked him to show me documentation to this effect, he was unable to show any documentation. After that I spoke to the Sales Manager, of RNS Motors Bommanhalli and also with Mr. Anil from RNS Motors Yeshwantpur the accept Rs.25, 000/- as the booking amount, but they FLATLY REFUSED. After that I also called the Maurti call center again and spoke to Mr. Danish, and asked him if Maruti had fixed the booking amount of Rs.1, 00, 000/- for the Swift Dezire. He told me that Maruti had not fixed any thing of this kind and he would take it up with the concerned authorities. I asked him for the phone nos. of the Regional Manager at Bangalore of his mail id. He refused to give them to me and just gave a email id [protected]@maruti.co.in. At end of all this experiences I feel very disturbed with the way I was treated by the Maruti dealers. The attitude they have is like they have a monopoly and can take the customers for a ride. My not buying a Maruti car will not make any difference to a big company like Maruti. I just wanted to check with Maruti if this the way the want their dealers to treat customers and claim to be the Winner of J.D.Power Customer Satisfaction awards, year after year. I had sent the entire above details to the email id provided by the call center and also put in the details in their web site. I got a reply mentioning that the complaint has been sent to the concerned department and they would get back to me. 5 days had passed and there was no reply. So I sent a reminder mail. Some body then called from the call center and was taking the details when the line got disconnected. He did not bother to call me again after that. This is kind of service we get from the leading Car Manufacturer in India. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 393 Comments | |
Comments
One more funniest thing is, i browsed to marutidzire.com, to post this so called "delay in delivery" process under "Testimonials" section...I blasted them with all sorts of comments and my Testimonial never appeared on the site...
:-) ...They are posting only those comments that say "DZire is good", "Heart car s wonderful" sort of comments...
:-) ...They are posting only those comments that say "DZire is good", "Heart car s wonderful" sort of comments...
Same is the case here. On April-11 i went to delears Varun and Saboo in Hyderabad. They told me booking is stopped because of Maruthi's less distribution of cars to them. Also they told booking will reopen in three months. After a month, Yesterday i contacted again these delears and now they are telling it will take more than 4 months to take the bookings.
Guys,
I've just shot this complaint to the above mentioned IDs and their MD. Shinzo Nakanishi.
Lets see what they have to say to this.
Dear Mr. Nakanishi,
Greetings.
This mail is from a loyal maruti customer of over 20 years and now a disgruntled one.
I am another customer who booked a DZire with one of your esteemed dealers at Gurgaon.
The date i booked DZire VDi was April 04, 2008. I was told that the vehicle will take at the maximum of a month to reach me.
It has well been beyond a month. The entire amount has been credited by the bank to the dealer. There is absolutely no confirmation on when the car will be delivered. The prestigious awards that you claim to win year on year are nothing but a flash of hoax. I am totally convinced. Afterall, you have been in business for countably long years and predicting supply-demand and maintaining a good SCM should be your key competency.
One Mr. Nitish (allegedly Zonal Manager- North India) has issued a statement at https://www.consumercomplaints.in/complaints/maruti-swift-dzire-c42203.html
The first incident of 'fraud' surfaced when i evaluated the car via multiple dealers to get the exact on-road-know-how.
The Batras @ Faridabad asked for a Rs. 25, 000 premium to deliver the car in flat 10 days. Funnily, they were willing to negotiate. The Vipuls @ Faridabad told me on March 27, 2008 that they had received 113 booking by that evening. Two days and 113 booking in Faridabad alone is a huge number. I hope you are in sync with me on this. The current dealer proudly printed on my booking documents that the delivery date was non commital.
In the growing economy where the customer decides the fate of any corporate, i fail to understand how does Maruti manage to sideline the same. Moreso, win awards to add to the agony.
Now imagine the scenario wherein, because of your known (your dealers included) practises, the media is involved with a bunch of consumer forum complaints (http://dzireproblems.blogspot.com/), would you then be able to correct your image in the market ?
Would you be able to face the emarassment if the court asked you to publicly share the delivery timelines of the vehicles and the same applied to your dealers ? Would your efficient dealer managers be able to answer phone calls then ?
I believe you follow multiple 'scientific' methods in your production and dealer management viz. SAP / ISO 9001:2000 / TS 16949 : 2002etc.
If your performance is so pathetic that you cannot meet the demands, should you not be stripped off your certificates for the above. Ofcourse SAP system remains your Enterprise Planning tool, if any. I am forced to believe that the Sales Managers have been planning using Excel sheets as to how they can create a fraudulent requirement sheet to cheat the customers and help the Maruti Dealerships earn money.
Why does an exhaustive system like SAP not offer you a small portal link that enables users to track their car bookings via the booking number. You sell probably 100000 cars / year (approximated fig). Airlines sell as many tickets in one month or less. They are able to do it.
Where is the transparency that any customer expects of you ?
My humble request to you is to get involved NOW. Talk to customers, tell them when they will get returns for their money and why you are still best while being a Desi company. Incentivise them for being loyalists. Pay their interest money, its their right.
You may definitely choose not to respond or respond in a way that doesnt describe the tangible gains.
Its purely your perogerative now.
Thanks and Kind Regards,
I've just shot this complaint to the above mentioned IDs and their MD. Shinzo Nakanishi.
Lets see what they have to say to this.
Dear Mr. Nakanishi,
Greetings.
This mail is from a loyal maruti customer of over 20 years and now a disgruntled one.
I am another customer who booked a DZire with one of your esteemed dealers at Gurgaon.
The date i booked DZire VDi was April 04, 2008. I was told that the vehicle will take at the maximum of a month to reach me.
It has well been beyond a month. The entire amount has been credited by the bank to the dealer. There is absolutely no confirmation on when the car will be delivered. The prestigious awards that you claim to win year on year are nothing but a flash of hoax. I am totally convinced. Afterall, you have been in business for countably long years and predicting supply-demand and maintaining a good SCM should be your key competency.
One Mr. Nitish (allegedly Zonal Manager- North India) has issued a statement at https://www.consumercomplaints.in/complaints/maruti-swift-dzire-c42203.html
The first incident of 'fraud' surfaced when i evaluated the car via multiple dealers to get the exact on-road-know-how.
The Batras @ Faridabad asked for a Rs. 25, 000 premium to deliver the car in flat 10 days. Funnily, they were willing to negotiate. The Vipuls @ Faridabad told me on March 27, 2008 that they had received 113 booking by that evening. Two days and 113 booking in Faridabad alone is a huge number. I hope you are in sync with me on this. The current dealer proudly printed on my booking documents that the delivery date was non commital.
In the growing economy where the customer decides the fate of any corporate, i fail to understand how does Maruti manage to sideline the same. Moreso, win awards to add to the agony.
Now imagine the scenario wherein, because of your known (your dealers included) practises, the media is involved with a bunch of consumer forum complaints (http://dzireproblems.blogspot.com/), would you then be able to correct your image in the market ?
Would you be able to face the emarassment if the court asked you to publicly share the delivery timelines of the vehicles and the same applied to your dealers ? Would your efficient dealer managers be able to answer phone calls then ?
I believe you follow multiple 'scientific' methods in your production and dealer management viz. SAP / ISO 9001:2000 / TS 16949 : 2002etc.
If your performance is so pathetic that you cannot meet the demands, should you not be stripped off your certificates for the above. Ofcourse SAP system remains your Enterprise Planning tool, if any. I am forced to believe that the Sales Managers have been planning using Excel sheets as to how they can create a fraudulent requirement sheet to cheat the customers and help the Maruti Dealerships earn money.
Why does an exhaustive system like SAP not offer you a small portal link that enables users to track their car bookings via the booking number. You sell probably 100000 cars / year (approximated fig). Airlines sell as many tickets in one month or less. They are able to do it.
Where is the transparency that any customer expects of you ?
My humble request to you is to get involved NOW. Talk to customers, tell them when they will get returns for their money and why you are still best while being a Desi company. Incentivise them for being loyalists. Pay their interest money, its their right.
You may definitely choose not to respond or respond in a way that doesnt describe the tangible gains.
Its purely your perogerative now.
Thanks and Kind Regards,
Hi i cancelled my booking for the swift dzire ZDI booked
honda city, getting delivery in one week( metalic blue).
Junk maruti suzuki is going to finished
honda city, getting delivery in one week( metalic blue).
Junk maruti suzuki is going to finished
I also have faced similar problem. We have deposited Rs. 50K as the booking amount on the day after the launch and were assured that the vehicle will be delivered in 3 weeks time. However, after the intial hype, Maruti has sent very few vehicles to the dealers and do not give any update to them. The dealers now say that the delivery can be anything upto 9 months even for those who have booked the vehicle in Mar 08. There is no flow of information from Maruti. When you get a call from the Maruti call centre you will observe that the line gets disconnected when you start discussing the delivery. It is deliberately done by Maruti because I have experienced it atleast 6 times. It is rumoured that the vehicle has a major problem with the rear shock-ups and that is why the company is not supplying the cars to the dealers. The plea about the demand being more than the supply is complete crap, because those who have booked in Mar 08 have also not received the car. The number of cars seen on the roads also do not justify the claim by Maruti that they are supplying in enough numbers to the dealers. In fact after the intial supply of 20-30 cars immediately after the launch in Mar 08, Maruti has not delivered a single car to the dealers.
All the above scream for clarity/transparency on bookings
1. Correct position of delivery
2. System of allotment to customers.
3. What is the amount fixed by Maruti for Booking. Will interest be paid to customers for this amount since the amount has been paid to the Dealer?
4. Will the price increase because of the Demand?
When I went to have a look at Dzire and Test drive it, the Delivery period was 3 months, 5 days later when I booked, the waiting period was 6 months.
Can these complaints be jointly clubbed and presented to MRTPC???
1. Correct position of delivery
2. System of allotment to customers.
3. What is the amount fixed by Maruti for Booking. Will interest be paid to customers for this amount since the amount has been paid to the Dealer?
4. Will the price increase because of the Demand?
When I went to have a look at Dzire and Test drive it, the Delivery period was 3 months, 5 days later when I booked, the waiting period was 6 months.
Can these complaints be jointly clubbed and presented to MRTPC???
My sincere suggestion is to cancel the booking for DZire, let Maruti guys fix all technical issues and enjoy the vehicle. There are lots of good options present in the market.
Looks like Maruti has either changed all its email id's or set the servers to send false bounce messages to the emails sent to them. I am surprised to see how the same email id's which worked till a month back are now invalid!
Looks like Maruti has either changed all its email id's or set the servers to send false bounce messages to the emails sent to them. I am surprised to see how the same email id's which worked till a month back are now invalid!
Guys, I am also thinking to cancel my DZire booking...To Hell with Maruti...If we are ready to spend 1-1.5 lakh rupees more, we have other options like Verna & Fiesta that we are getting at the cost of Zxi or Zdi versions of DZire...
I have been waiting to see atleast one person in this forum to tell that they have got the DZire car, from past one month..but no luck... :-)...The problem is not only with DZire...Even those who are booking swift are having the same problem...3 months waiting period..one of my friend booked swift along with me (mar 28th) and till now he did not get the car..Suprising !!!
I agree with all the complaints on account of being in a similar situation. I booked the Dzire VXi on 2-Apr-07 and was told 3 months. However, no confirmation has been provided till date.
It is really agonizing to wait just for getting to know a confirmation on delivery date.
It would be highly reassuring to get news from Maruti's front on the same. Pls involve me in case of a petition being sent to Maruti.
Regards
Pratiek
It is really agonizing to wait just for getting to know a confirmation on delivery date.
It would be highly reassuring to get news from Maruti's front on the same. Pls involve me in case of a petition being sent to Maruti.
Regards
Pratiek
Hi,
I have booked the Dzire Vxi on 2nd Apr 08, and like lots of other people, waiting and hoping that the delivery happens soon. The delivery time promised to me was 4 to 6 week, but recently have been informed that it could take 2 more months. To add to misery, have sold my old vehicle to their 'True Value' section as exchange.
Maruti should really be pressurised to give a make shift vehicle, from their used car section to all Dzire customers waiting for delivery. This way atleast some o[censored]s who are left without a vehicle wont have to go through the everyday hassle of not a having car.
The comany should really put under pressure via the press or court... or any other way where customers have a right to demand when being inconvenienced by reputed companies such as Maruti.
After all, Maruti has always boasted of being No 1 in customer service & satisfaction, and won awards for it too...
Was it really so difficult to estimate an approximate number of how many Dzires would need to be produced, especiallyafter the huge success of the Swift!
Sonali Vengurlekar
I have booked the Dzire Vxi on 2nd Apr 08, and like lots of other people, waiting and hoping that the delivery happens soon. The delivery time promised to me was 4 to 6 week, but recently have been informed that it could take 2 more months. To add to misery, have sold my old vehicle to their 'True Value' section as exchange.
Maruti should really be pressurised to give a make shift vehicle, from their used car section to all Dzire customers waiting for delivery. This way atleast some o[censored]s who are left without a vehicle wont have to go through the everyday hassle of not a having car.
The comany should really put under pressure via the press or court... or any other way where customers have a right to demand when being inconvenienced by reputed companies such as Maruti.
After all, Maruti has always boasted of being No 1 in customer service & satisfaction, and won awards for it too...
Was it really so difficult to estimate an approximate number of how many Dzires would need to be produced, especiallyafter the huge success of the Swift!
Sonali Vengurlekar
To get your dezire before delivery time just visit http://cosmotechband.blogspot.com/ and
find the way to reach maruti to catalyize the process of delivery of Maruti Swift Dzire
find the way to reach maruti to catalyize the process of delivery of Maruti Swift Dzire
To get your dezire before delivery time just visit
http://cosmotechband.blogspot.com
and find the way to reach maruti to catalyize the process of delivery of Maruti Swift Dzire
Thanks
Owner of Dzire
http://cosmotechband.blogspot.com
and find the way to reach maruti to catalyize the process of delivery of Maruti Swift Dzire
Thanks
Owner of Dzire
i have booked maruti swift desire VDI on 29.03.08 with M/s Berkely Automobiles, Chandigarh. it is requested please let me know the date of delivery as your dealer is not in a position to give fix date of delivery. early reply is solicated.
I booked maruti Dzire Vxi on 1st April 2008 through Rohan Motors, Noida. This was a corporate booking and as i am entitled for a company car. These are normally priority bookings. The dealer confirmed the delivery of the car within 15 days. Today it is 15 days and plus a month more... but no confirmation from the dealer.
I wrote to Maruti's customer care as well, but the response i received from them was not convincing at all, attached below.
"Thank you for your interest shown in Maruti Suzuki product.
We regret the inconvenience caused to you.
We wish to inform you that the response to the SWIFT DZIRE has been quite overwhelming. Unfortunately, some deliveries are talking longer than you may have expected.
We thank you for making the SWIFT DZIRE such a resounding success. Let us assure you that we are doing all that is needed to shorten the waiting period. Though production has been increased significantly, the demand for both our Diesel and Petrol versions still exceeds our supply. We’re working on it to match it.
We again sincerely apologize for the same and appreciate your patience and understanding in this matter.
We are immediately forwarding your Complaint to the concerned department. You will hear from us soon.
Please feel free to revert in case of any query or clarification."
Did not hear from them again ! They say that demand is high, but i can hardly see any Dzire on the road. There surely is some technical fault with the car which the company is trying to hide, to save them from this embarresment.
I also went to the dealer today, the sales person showed me a list with the bookings and confirmed that mine was on top of that list, and i shud get the delivery surely by end of this month. But after reading the other messages i don't beleive it now.
Best wishes to all, i hope ur Dzire gets fulfilled...
I wrote to Maruti's customer care as well, but the response i received from them was not convincing at all, attached below.
"Thank you for your interest shown in Maruti Suzuki product.
We regret the inconvenience caused to you.
We wish to inform you that the response to the SWIFT DZIRE has been quite overwhelming. Unfortunately, some deliveries are talking longer than you may have expected.
We thank you for making the SWIFT DZIRE such a resounding success. Let us assure you that we are doing all that is needed to shorten the waiting period. Though production has been increased significantly, the demand for both our Diesel and Petrol versions still exceeds our supply. We’re working on it to match it.
We again sincerely apologize for the same and appreciate your patience and understanding in this matter.
We are immediately forwarding your Complaint to the concerned department. You will hear from us soon.
Please feel free to revert in case of any query or clarification."
Did not hear from them again ! They say that demand is high, but i can hardly see any Dzire on the road. There surely is some technical fault with the car which the company is trying to hide, to save them from this embarresment.
I also went to the dealer today, the sales person showed me a list with the bookings and confirmed that mine was on top of that list, and i shud get the delivery surely by end of this month. But after reading the other messages i don't beleive it now.
Best wishes to all, i hope ur Dzire gets fulfilled...
Fraud. Unethical. Thats only way one can explain melady of Dzire delivery. Upto 9 months which is nothing but shocking. If you are first on the block for booking, you wait less... 4 months. And thats told to you 45 days after you booked.
So what we have on this blog are all frustrated people cursing Maruti in unison. Cancelling booking will make no difference to Maruti's kitty. We need some way by which all these frustrated customers should be able to pool our complaints together and may be file some kind of common consumer forum complaint and cause serious damage to Maruti's reputation by bringing Dzire fiasco in public. I don't know how to do it, but you and me cursing Maruti will not help. Maruti needs to be brought on its feet by massive negative publicity through court cases and media attention. I am game for this cause if someone can suggest how to go about it.
So what we have on this blog are all frustrated people cursing Maruti in unison. Cancelling booking will make no difference to Maruti's kitty. We need some way by which all these frustrated customers should be able to pool our complaints together and may be file some kind of common consumer forum complaint and cause serious damage to Maruti's reputation by bringing Dzire fiasco in public. I don't know how to do it, but you and me cursing Maruti will not help. Maruti needs to be brought on its feet by massive negative publicity through court cases and media attention. I am game for this cause if someone can suggest how to go about it.
Folks,
Due to the agonising wait for Dzire which I had booked more than a month before, I've cancelled my booking and gone in for a Honda City!
Hope Maruti does the homework of Demand vs Supply well before launching their next car...
My dream of owning a Dzire just ended-up being only a desire n never a reality... Thanks to Maruti!
Cheers,
Bharath
Due to the agonising wait for Dzire which I had booked more than a month before, I've cancelled my booking and gone in for a Honda City!
Hope Maruti does the homework of Demand vs Supply well before launching their next car...
My dream of owning a Dzire just ended-up being only a desire n never a reality... Thanks to Maruti!
Cheers,
Bharath
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I booked the DZIRE on 28th March 2008 from Rana Motors, Safdarjung Enclave, New Delhi. I called several times to the Dealers to know the priority No and possible date to get the vehicles. But their reply were simply I will call back.I was promised to get the vehicle within 2 months. it is approx. 1 month 12 days. During summer & Winter vacation every body is planning to go some where. I approached to my dealer before two days back with my querry that I am out of India from 2nd June, If in the mean time my consignment of vehicle matured how I will get after return from Abroad. I have been sanctioned loan from nationised bank 1 month back.Why Dealers and Maruti Udyog Ltd is not providing Priority list on their Website. How the persons registered after me and got the vehicles. Reason there off. May I know when I will get the Vehicles and my Priority No.