Maruti Suzuki India Complaints & Reviews

Hi,
I have recieived a job offer from MSIL stating that i have been shortlisted for the interview to be held in Delhi on 30th April 2011. Before that i have to pay a deposit amount of 16900/- which will be refunded after the interview.

I have not applied any job in MSIL and was surprised to hear that i am short listed I feel that sombody is trying to malign the name of MSIL. I respect MSIL as a trusted brand in the country.
My request is that please help me to find out the source of such mails and hands behind it, they should be punished and such things should not happen in future.
I am pasting the offer letter details i got from or in the name MSIL

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Email: [protected]@live.com
Tel: [protected] (10:00 AM TO 5:30 PM)

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from one of the various job sites we hire from for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The SUZUKI Company is the best Manufacturing Car Company in India; The Company is recruiting the candidates for our new plants in Delhi, Bangalore, Pune and Mumbai.

Your interview will be held at The Company Corporate office in New Delhi on 30th of April 2011 at 11.30am, you will be pleased to know that of the 62 candidate’s selected 55 candidates will be given appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before the date of interview. The Company can offer you a salary with benefits for this post from 62, 000/- to 25,00, 000/- P/A + (HRA + D.A + Conveyance and other Company benefits. The Designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents.
=====================================================
REQUIRED INFORMATION AND DOCUMENTS BY THE COMPANY HRD
=====================================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9. Two Passport Size Photograph.
====================================================
You are to make a REFUNDABLE cash security deposit of Rs.16,900/-(Sixteen Thousand Nine Hundred Rupees) as an initial amount in favour of our company accountant name in charge of collecting payment. This payment covers Registration, Interview, insurance, Processing & Maintenance charges. The refundable interview security deposit of Rs. 16,900/- should by paid through any [STATE BANK OF INDIA], [ICICI BANK], [AXIS BANK] or [PUNJAB NATIONAL BANK] Branch closer to you to our company accounting officer in charge. Account information will be provided to you upon your response to this mail.
REASONS FOR INTERVIEW SECURITY DEPOSIT: This is a measure we have taken to check bogus applications from unserious candidate who applies for job and we send them offer letter and air ticket and also make the above mentioned arrangements in other to give them a comfortable interview and they fail to appear for interview which is a huge loss to the company and the interview becomes shabby and hence we fail to recruit the needed manpower. But with your security deposit we will be assured that our expenses will not be wasted. Please do comply with us as your refundable security deposit will be returned to you in cash immediately after the interview is over at the very premises of the interview.

NB: You are advised to reconfirm your mailing address and phone number in your reply. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date -time of interview will be mentioned in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 23rd of April 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager.

Regards,
Mr. Aiko Hiroko
HRD -direct recruitment manager.
MARUTI SUZUKI INDIA LTD (MSIL)

i own maruti suzuki SX-4 car with Kenwood company fitted stereo. problem is their was no voice from stereo & i took my car to Kenwood local service center. they told me to change volume toner & charges will be 1250 Rs. reason that some water went inside. I immediately contacted Maruti service station at fbd ( Batra auto) & asked them & then they said its impossible to enter AC water inside stereo.

anyway we paid 1250 Rs and replaced volume toner. after changing that, still not working, they said all speakers are not working, then we replaced new Pioneer speakers immediately. now still not working & they say to change FM tuner ( only stereo working). i simply ask them why you didnt check thorougly before chrging me first time & response is that our shop is in Basement & FM doesnt work.
Great you have stereo service station in basement & customer will pay first because he baught maruti car second with company fitted kenwood stereo third water will go inside so easily fourth because you didnt have spare speakekers for checking stereos fifth your shop is in basement.

same problem occured last time when the stereo was under warranty & they charged me 1100 Rs since water went inside stereo. thanks to maruti & Kenwood for this great quatlity.

men are not back. men are in dark

Dear Sir,

I Received a mail from Maruthi suzuki india ltd that they are opening a new plant in Banglore, pune etc and Excellent openings are available. They informed that my cv is selected from Times jobs.com and man datory should pay 12,800 rs as Security Deposit, and it is refundable.


I did same and scanned copy was forwarded to get flight Tickets, But they forwarded a new document and said to pay more 19,400 rs,

Any how I lost 12,800 rs and My humble request it should not happen to any body in future.


REGARDS

P.NARENDER
0091-[protected]
0091-[protected]


Attached details how they cheated:

Dear Sir,

I P.NARENDER DEPOSITED THE SECURITY DEPOSIT IN MR. TEMEN WATI A/C AND DEPOSIT COPY IS FORWARDING TO YOU.

KINDLY LET ME KNOW THE NEXT PROCEDURE .

MY DETAILS ARE AS FOLLOWS

NAME : P.NARENDER
EMAIL : [protected]@yahoo.co.in
Mob : 0091- [protected]
[protected]

ADDRESS: H.NO 2-2-18/15/D
FLAT NO 403
SHIVAS RESIDENCY
D.D. COLONY
BAGH AMBER PET
HYDERABAD 500013
ANDHRA PRADESH


AWAITING FOR YOUR POSITIVE RESPONSE

REGARDS

P.NARENDER
[protected]
[protected]


--- On Thu, 14/4/11, Paddipelli Rao <[protected]@yahoo.co.in> wrote:


From: Paddipelli Rao <[protected]@yahoo.co.in>
Subject: Re: RECRUITMENT INFORMATION FROM MARUTI SUZUKI COMPAN
To: "Maruti Recruitment" <[protected]@yahoo.in>
Date: Thursday, 14 April, 2011, 3:11 PM


Yes I received mail. Iwill come back after depositing money in Bank.


Regards

P.NARENDER
[protected]
[protected]

--- On Thu, 14/4/11, Maruti Recruitment <[protected]@yahoo.in> wrote:


From: Maruti Recruitment <[protected]@yahoo.in>
Subject: RECRUITMENT INFORMATION FROM MARUTI SUZUKI COMPAN
To: [protected]@yahoo.co.in
Date: Thursday, 14 April, 2011, 2:28 PM



MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.
TEL:[protected]




Dear Applicant;

We are in receipt of your email, Be informed that the security deposit payment which is Rs=12,800 which is a refundable deposit should be deposited into the account details given below so that we can send your offer letter also you need to show us the copy of the deposit slip and offer letter at the gate in-other for you to be allowed into the company premises for the interview by our security.


You are required to pay the refundable interview security deposit to this below account before 18th of April 2011 in-other to attend the Interview on the 19th of April 2011. As soon as the payment is made, please kindly send us the scan copy of the payment slip through email for confirmation as it will help us facilitate the documents for sending your air ticket and other requirement for the preparation of your interview date.






Be informed that the account given to you is the Senior HRD Account Number that is been used for this recruitment. The reason for that is because the payment will be refunded back to applicants immediately after the interview and that is the reason why we are not using the Company Bank Account. Do ensure it's a cash payment so that you can send us the scan copy of the deposit slip for verification by our account department and also to enable us return it back to you immediately the interview is over.


Below are the account details for payment:

Name:Mr Temen Wati
A/C No:[protected]

Bank Name:State Bank Of India


Reasons of payment : The refundable payment of 12,800 rupees is to make sure that you will be coming for the interview in other for us not to lose in sending you the flight ticket because this company will be responsible for your accommodation and after the interview, your amount will be return to you in cash, the ticket that is to be sent to you is a Two way ticket and even if you are not selected your security deposit will still be return to you.





IMPORTANT NOTICE:

Immediately payment is made,


you are advise to call on the recruitment managers,


telephone number :[protected]

MARUTI SUZUKI INDIA LTD (MSIL)





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i booked on 20th nov 2010 access 125 by paying Rs.5000. i got hte delivery in march 2011. within one month there was noise in engeen,dealer change the bearing, within two days the same noise is there, we again give access for the complain to the dealer at prahladnagar garden ahmedabad from where we purchased, the behavier of your dealer is very rough, i asked for company mail address, they refused to give .the mail address why ?.
i dont want want such a defective piece, pl change this defective piece. beacause of company high reputation we booked access125 and waited for such a long time for delivery.u should replace this defective piece.also guide your dealer how to behave with customer.
i hope you will take necessory action soon and solve my complain.
i dont understand how your engeeniers have ok this piece,
my access is with your dealer since 8th april, i m not going to take the delivery till you solve my complain, when i gave my access the petrol tank was full.

Dear Sir/Madam,

I need your help regarding resolving this issue. Please see the chain of e.mails with the showroom but there is no response from them properly till today.

I have bought the vehicle in July,2010 and because of the wrong mentioning of the Vehicle Chasis number my registration is getting delayed. so many calls and e.mails but there is no proper response from Suzuki team. Please see the first e.mail started in Jan' and their responses.

Kindly do the needfull.

Regards,
KiranKumar
[protected][protected][protected][protected]----





On Mon, Apr 11, 2011 at 3:13 PM, KK <[protected]@gmail.com> wrote:


Dear Imad/Joseph/Aruna,

I have taken back my vehicle from IBAYS-kukatpally and gave back the rest ride vehicle last week since your staff and Agent told me that today (monday) my registration will happen. I have no update yet. Can you please confirm and tell me the status? I have been keep calling and there is no response. Can you please help me why is it still getting delayed and delayed?

I would also like to know who will bear the penalty charges if any imposed by RTA because of the wrong Chasis number given by the showroom in the Registration documents. Giving the the deadline date to the agent would help resolving this issue.

Please let me know if you have any questions.

Waiting for your reply.

Regards,
KiranKumar

On Tue, Mar 29, 2011 at 4:20 PM, KK <[protected]@gmail.com> wrote:

Thanks for concern Imad.


I have taken the rest ride vehicle/RC from IBAYS Kukatpally and gave my vehicle in the showroom yesterday. Please update me on the registration details as soon as possible.


Thanks for the help.
KiranKumar



On Mon, Mar 28, 2011 at 10:59 AM, Imad Ibays <[protected]@yahoo.co.in> wrote:

Joseph San ,
pls collect the customers vehicle , give him our rest ride vehicle , get the reg done and let me know on priority pls

Imad Farooqui
Ibays

On 28-Mar-2011, at 10:48 AM, KK <[protected]@gmail.com> wrote:


Hi Joseph,


Neither Venkatesh lifts my calls nor Kumar. Nobody responds properly. Please let me know how i can resolve this issue? Is there anything needed from my side? So many phone calls and so many e-mails, but in vain.


I am really fed up off calling many times. Can you kindly follow-up this issue personally? Its been a real difficulty for me to drive the vehicle without a registration number. Its almost 10months since i purchase the vehicle.


Please let me know what should i do.


Thank you,
KiranKumar Komaravolu
ph:[protected]


On Wed, Mar 16, 2011 at 7:39 AM, Shajimon Joseph <[protected]@yahoo.in> wrote:

Dear Mr. Kiran,

I wish to inform you that that the RTA has started working & i am sure you might have received the call from our agent Mr. Venkatesh, He had informed me that you are coming today (March 16th) to complete the registration process.

I apologise for the delay & inconvinence caused to you by the frequent pen downs, strikes and the registartion getting delayed.

regards,

Shajimon Joseph
General Manager

IBAYS MOTORCYCLES PVT. LTD.
SOMAJIGUDA, HYDERABAD - 82.
EMAIL: [protected]@yahoo.in
Mobile : [protected]
Office :[protected]
Fax :[protected]


--- On Sun, 13/3/11, KK <[protected]@gmail.com> wrote:


From: KK <[protected]@gmail.com>
Subject: Re: Vehicle Registration problem
To: "Shajimon Joseph" <[protected]@yahoo.in>

Cc: "Md. Imaduddin Farooqui" <[protected]@yahoo.co.in>, "ARUNA HARI" <j.[protected]@yahoo.co.in>
Date: Sunday, 13 March, 2011, 11:02 AM



Dear Joseph.

Please see the below e.mail. Can you please give me an update on the below issue? whether RTA started working?. Please tell your agent to give me a call as soon as possible. you know since when this issue is pending. with due patience and respect i need your help on this matter urgently. Can it be done by Monday, 14th of March?

we have been communicating in e.mails since 31st January and many phone calls before. NO resolution on this issue yet.

Thank you,
KiranKumar


On Sun, Feb 27, 2011 at 9:30 PM, Shajimon Joseph <[protected]@yahoo.in> wrote:

Dear Kiran Kumar,

Your engine number correction has already being done in the server of the RTA & as you are well aware of the pen down, bandh & other strickes going on. They are still on strike and as per the present new the strike will conclude on March 6th and your vehicle registration will be done immediately as the RTA starts working.

I deeply regret the delay & inconvinence caused to you due to the external sources beyond our control, However as and when they start working, your registration will be done on priority basis immediately.

regards,

Shajimon Joseph
General Manager

IBAYS MOTORCYCLES PVT. LTD.
SOMAJIGUDA, HYDERABAD - 82.
EMAIL: [protected]@yahoo.in
Mobile : [protected]
Office :[protected]
Fax :[protected]


--- On Sat, 26/2/11, KK <[protected]@gmail.com> wrote:


From: KK <[protected]@gmail.com>
Subject: Re: Vehicle Registration problem

To: "Shajimon Joseph" <[protected]@yahoo.in>
Cc: "suzuki alok" <bose.[protected]@suzukimotorcycle.in>, "Md. Imaduddin Farooqui" <[protected]@yahoo.co.in>, "ARUNA HARI" <j.[protected]@yahoo.co.in>
Date: Saturday, 26 February, 2011, 6:16 AM



Dear Joseph,


May i know the status of the below e-mail. I know there was pen down for 2days on Tuesday and Wednesday in RTO as well. Just wanted to confirm the status by today?


Please call me for letting me know further information. I hope this will be resolved by Monday 28th, Feb.


Thanks & regards,
KiranKumar
Ph:[protected]


On Fri, Feb 11, 2011 at 1:54 PM, Shajimon Joseph <[protected]@yahoo.in> wrote:



Dear Mr. Kiran Kumar,

We have already submitted your file for correction & its in process & the entire activity will finish by Feb 20th

We are sorry for the inconvinence caused to you.

regards,


Shajimon Joseph
General Manager

IBAYS MOTORCYCLES PVT. LTD.
SOMAJIGUDA, HYDERABAD - 82.
EMAIL: [protected]@yahoo.in
Mobile : [protected]
Office :[protected]
Fax :[protected]

--- On Fri, 11/2/11, KK <[protected]@gmail.com> wrote:


From: KK <[protected]@gmail.com>
Subject: Re: Vehicle Registration problem
To: "Imad Ibays" <[protected]@yahoo.co.in>
Cc: "suzuki alok" <bose.[protected]@suzukimotorcycle.in>, "joseph ibays" <[protected]@yahoo.in>
Date: Friday, 11 February, 2011, 5:55 AM


Hi Imad,


I have not received any call from the Agent or from your office regarding the update even after I called Aruna day before yesterday. I thought it would be done by 7th feb, but today is 11th Feb. Can you please let me know the status on this? Its been long time since i took the vehicle, please respond with the status.


Thanks again for your help.
KiranKumar.
Ph:[protected]
[protected][protected][protected]


On Mon, Jan 31, 2011 at 4:04 PM, Imad Ibays <[protected]@yahoo.co.in> wrote:

Dear sir,
We can register your vehicle by frid , but if you wish you can come on Monday 7th feb as you have mentioned you get off on mondays , we thank you for your patience and once again sorry for the delay . For any further assistance you can mail me or contact mrs aruna [protected] or joseph and we will be glad to help you out


Regards

Imad Farooqui
Ibays

On 31-Jan-2011, at 11:38 AM, KK <[protected]@gmail.com> wrote:[/COLOR]
> Dear Sir/madam,
>
> This is Komaravolu KiranKumar. I have purchased Suzuki Access 125 two wheeler from IBAYS Kukatpally showroom on 30/07/2010. The showroom people gave wrong Engine number for the Registration documents with Road Transport Authorities and with IFFCO-TOKIO Insurance documents and my Registration of the vehicle got rejected. IBAYS Kukatpally Manager Mr.Hafeez replied me saying he will reimburse the penalties if i have to pay any on the road, because the registration got delayed from their end because of typing the Engine number wrongly on the forms. [correct engine number is F[protected]]
>
> I am following up with the Suzuki showroom and nobody responds properly. I am calling Mr.Joseph (Mobile no: [protected]) every now and then for the status of my correction documents. IBAYS Kukatpally replies that they have sent the documents for correction to IBAYS Somajiguda and IBAYS Somajiguda says they have given documents for correction. After waiting a long time, they gave me the SUZUKI RTA Agent mobile number (Kumar: mobile: [protected]), This Agent also not responding properly and keep on postponing the registration without any cause and disconnects my phone calls. I get holiday in office only on Monday and the Agents are not cooperative on the same day. I still dont know for how many days or months I have to wait. Vehicle Purchased in 2010 and its 2011 now.
>
> I would like to bring this to your attention and get me the solution for it by having my vehicle registered properly. I am facing lots of problems with this for parking the vehicle in my office and driving the vehicle on road as this is the completion of 6months purchasing the vehicle and without RC.
>
> Please help me resolving this issue as soon as possible and I have no other option to raise a compliant with necessary authorities.
>
> Please let me know if you have any questions as I will be very thankful to you if you can sort this issue asap.
>
> Thank you,
>
> --
> K. KiranKumar
> Ph:[protected]
>

Dear Mr Ashutosh,
MARUTI SUZUKI INDIA LTD
AHMEDABAD,

Please note that it was a very shocking moment to know that my vehicle was also in the list of that problematic Vehicles of connecting Rod( This news I got from Media).
I have immediate got the job done and replaced Connecting rod bolts on 8th April 2011 as per your requirements as I know the end result of this failure.

But mean the while I hereby inform you that I have lost all my confidence in the engine fitted in my vehicle as tomorrow Maruti will be intimating that the Head gasket was not of Proper thickness, Main bearing Torque was not correct, coolant was not of proper mixture etc…and in end I will be the sufferer after paying Rs 6 Lacs.

I hereby humbly request you to kindly arrange to prolong the warranty of this Engine.

I am terribly disappointed with the service that was provided as I have complained for Noise while braking in initial 1000 kms and again at 5000 Kms I had requested was not done and I got lame excuses for the same.

It is alarming to note that Quality of Maruti Vehicles are incapable of handling the responsibility.

PLEASE TAKE THIS MATTER VERY SERIOUSLY,
I am sincerely awaiting for your immediate response,

Thanks and Regards,
[protected]-------

Praveen Sharma
Area Service Manager
Doosan Infracore Construction Equipment,
GF -10,Satyam Shopping Centre,
Opp: Zenith Tins Limited,
Channi Road,Vadodara - 391740
Gujarat

Mob: [protected]

Plz Note my New Mail I.D
Mail ID : Praveen.[protected]@doosan.com

TO ,MD MATUTI SUZUKI
Sir,
I had booked your swift dezire car and deposited Rs.50000/-(Rs. Fifty thousand only) on 10th Oct.
2010 through your lucknow dealer M/s One Up Motors. First of all, they had offered other models but
when I express my interest only in getting Swift desireVDI model, they have booked the car with promise to give delivery of car latest by December last week or first week of jan-11. When I made contact in Jan-
11, the dealer informed that next delivery to be made to yours & promised to deliver the car before 14th
of Jan. Again on inquiry, they express sorry and promise to deliver the car in 1st week of Feb-11. On
6th feb – 11, I had also purchased Alto K10 for my father from the same dealer and again, they make
promise to deliver the car upto last week of Feb-11. There are several promises made by your dealer to
deliver the car in last week of Feb i.e. upto Holi and again in Navaratras and now, they categorically
felt sorry to deliver the car in Navratras. Sir I am unable to understand such type of dealings, one side
your dealer displays to deliver the vehicle within 12 weeks other side they are making fool of your
customer’s upto 24 weeks. Now I am feeling that somewhere, your dealer is cheating the customers,
by getting booking amount and utilizing the amount since last 6 months for his other type of business,
which is the first aim of the dealer. There are so many Brands available in the market which we can get,
but I have shown interest in getting vehicle from your company.Now one of your dealer representative ask me that he cancelled my deal as I have lodged complain in [protected]@maruti.co.in & they will not deliver me the vehicle he say you can do what soever you can . By this way, I, very much, disappointed
from your dealers such type of dealings , one word Sorry is not enough to fill our last 6 months waiting & now my whole family is not ready to purchase the same at any cost ,we make our mind set up to purchase other brand . I will be very greatfull if you please make me available my advance money of
Rs 50000/-+18.5% intt+compensation of mental harasment +increased price during the period which i will pay on other brand, . I would also like to know the waiting list & time of delivery during the said period of car DEZIRE to any one. I also want to apprise you that I will not make any deal with your company as well as, I will suggest another not purchase any branch of your company.
Sir If this is the Value for money no one would like such type of Value
SUNIR KUMAR RAI

Dear Sir,
My Car Maruti Wagon-R LXI BS III, vehicle no. UP 70 AU 0151, chassis No. 611593 was given to your dealer Ms. Fair Deal Cars Pvt. Ltd. against job card no. JC10014058 on date:[protected] for body repair, ID no. I[protected] A/C Vandana Rawat.
The date for delivery was given[protected] by the service adviser, but the vehicle was deliver on date[protected] against the about dated bill.
I went to receive my vehicle on[protected] and came to know that the lock key along with gear lock key, were lost by the repairer.
I was assured that by the service adviser that the locks will be replaced by the delivery, but delivery has been given without the replacement of the locks.
Since then one week has passed and response of the repairer is not yet proper.
However my car may be stolen by the thieves of keys. The responsibility will be gone to the maruti as your dealer is not replacing the lock.
The vehicle is on high risk every time. please do the needful and register my complaint.

Adarsh Rawat
[protected]
[protected]@gmail.com

A self explanatory letter addressed to the dealer on date is enclosed to expalin the contentsof the complaint.

Manager,
Modern Automobiles,
NH 8, ambala


Dear Sir(s),

Regards,

I, an Army officer posted in New Delhi and belonging to Chandigarh, had booked Maruti Dzire VDI car on 07 Feb 2011 with Modern Autos, Ambala, Dealer code[protected] through CSD Depot Ambala. The CSD order on Sales and Dispatch Department
Maruti Suzuki India Pvt ltd was placed by order dated 07 Feb 2011 and the LS No is 15583. Your reply above is neither acceptable or viable.

I must bring to your notice that I was promised a delivery period of 4 weeks before booking and a period of 4-7 weeks after submitting the indent. You and your sales representatives have been mostly inaccessible in the intervening period. I was always conveyed vague answers and the delivery dates were revised three times from 20 Mar to 31 Mar and finally to 05 Apr 2011. When I spoke to Mr Shekhar, the Sales Manager of Modern Autos, Ambala, on 06 Apr 2011, he gave a fresh date of 20 Apr 2011. He was not sure of this date also. I have alraedy spent close to Rs 1000/- in making visits from Chandigarh and through tele calls to your representatives and office.

I as a customer want to know the following:-

Is the process of booking, assembling and dispatch available for scrutiny?

How are you ensuring that the waiting list is being followed in true spirit and no out of turn allotments are being made.

I have paid an amount of Rs 5.89 lakhs on 07 Feb 2011 to CSD Main Account vide DD No 722921 drawn on State Bank of India, Main Branch, Ambala Cantt dated 07 Feb 2011. By lending rates of SBI, for a period of 60 days, the full payment has accrued an interest of Rs 5000/-. Who is going to account for this excess payment? Why should this interest not be refunded to me?Maruti Suzuki India Ltd has again revised the prices again and the car is going to cost me Rs 8000/- more. Why should I suffer a loss of approx Rs 13,000/-, for no fault of mine.

The dealer in all circumstances has to first make the payment for the booking to Maruti Suzuki India Ltd and then claim the money from CSD Depot Ambala. Why is the customer being penalised for the delay in payment from the depot?



Maruti Suzuki India Ltd has stated that the car is ready for delivery pending payment by the dealer.

Please clarify this situation and intimate the reason for this unexplainable delay. I shall await your reply till 12 April 2011, after which I shall be filing a case with the consumer court in the Capital.




Thanking you


Lt Col MK Dewan
QMG Branch, IHQ of MoD(Army)
Room No 341, A Wing, Sena Bhawan
DHQ PO, New Delhi- 110105
Tele No[protected], [protected]

DEAR SIR/MADAM,

I HAVE PURCHASE MARUTI SUZUKI - SX4 PETROL CAR FROM ATUL MOTORS

I HAVE COMPLAIN FROM BASIC THAT THIS CAR IS NOT WORKING PROPER

THEY JUST EXPLAINED ME ANY HOW AND DIDENT HEAR

NOW A DAY THERE IS PROBLEM OF VIBRATION AND BALANCING ON THE BACK SIDE OF THE CAR PLUS FRONT WHEEL

I HAVE GIVEN TRYEL OF MY CAR TWO TIMES OF MORE THEN 100 KMS BY BURMING MY FUEL

THEY SAY THIS PROBLEM WILL BE CHECKED BY COMPANY SERVICE ENGINEER AND HE WILL SHORTOUT THIS PROBEM

I WAS SAD AT THE FIRST TRYEL THAT SERVICE ENGINEER IS COMIMG IN 2 DAYS

THEN AFTER TWO DAYS SECOND TRYEL THEY SAID THE SAME REASON AND SAME TIME

NOW AFTER THREE DAR OF WAIT I KEPT MY CAR IN WORKSHOP FOR SERVICE ENGINEER

BUT AFTER THIS MY CAR IS KEPT IN WORKSHOP AND THERE IS NO REPLY

IF THE SOLUTION DOES NOT COME I WILL GO TO THE COURT FOR SOLVING MY PROBLEM

RAMESH BHUT

To,
The Manager.


I, Mr. Govardhan Prakshale, owns a Maruti Suzuki, whose no is MHO4 EH5023. The car admission date being the 22nd of Dec, 2010. The sevice centre being ' Fort Point' which is located at thane.

I had given my car for repairs since it met with an accident. I was told that i would get my car back in a months time, a month passed and nothing as promised was done. Mr Amar, is the one who dealt with us on these matters. If this is what your advisors are like, I am afraid, you will have to prepare yourself to lose your customers.

Instead, I was delayed, and delayed to such an extent that it has been three and a half months, that my car is still lying there! Is this, what your services are like? Highly disgusted and frustrated, every time i tried to keep my cool, your service centre had another excuse to give, even after promising to give the car on the said date.

Can you Please, figure out what exactly is happening and get back to me with an assurance of when i am going to get my car back. I dont want Mr. Amar to deal with us anymore.

I Hope you do the needful as soon as possible and revert back to me. Its your brand, and I am sure that you would want to grow it by makin your customers happy!

Thanking you and waiting for action. Enough of wordly Promises.


Reguards,
Govardhan Prakshale

this is in reference to the company Maruti Suzuki. my relative received an email with a very lucrative job offer. the pre condition being payment of an amount of rs. 9200/- which would be refundable. after sending that amount and the name of the company adding to the credibility, the procedure was carried out. after the initial payment, there was a request for another rs. 13800/- for other purposes. this is when suspicion arose and my relative started making inquiries. turned out that all of this was being carried out by a fraud under the false name of the prestigious company. when the office at mumbai was approached, they said such false firms exist in delhi and the people in delhi only have been notified through newspapers. the following are some of the emails received by us. kindly look into the matter at the earliest, as not only is my relative under distress but other job hopefuls may also be duped because of it.

On Sat, Mar 12, 2011 at 5:23 PM, MARUTI SUZUKI INDIA <[protected]@delhibranch.tk> wrote:
DEAR APPLICANT,
OPEN THE ATTACHMENT AND SEND US ALL THE REQUIRED DOCUMENT FOR JOB PROCESSING

REGARDS
SHINZO NANAK



--
this was the email we sent to them after realizing that it was all a scam.

From: zafar ahmed <[protected]@gmail.com>
Date: Tue, Apr 5, 2011 at 5:41 AM
Subject: Fwd: MARUTI SUZUKI DIRECT RECRUITMENTS OFFER
To: sk.[protected]@maruti.co.in


Dear,

A fake recruitment has been carried by some fake employees in maruti suzuki, see the attached mails, I am one of the person has been cheated by them. It is advised to stop the fake recruitment by unknown party. Please take serious action and try to return my money Rs. 9200/-

Thanks and regards.

Respected sir,
This is to inform you that i buy wagon-R Vxi car from stan autos Private ltd ( Address G.T. road, Near sherpur chowk). ludhian. After 4-5 months tyres are srounding so much & when i compliant it to the dealer gave me a letter to change it from apollo tyres (address B/xxx/3788,Hargobindgarh Opp. Moti Nagar, delhi high way, Ludhiana). Sir, i made near about 7-8 visits to the apollo tyres techincal expert (cont person - Mr. GURMEET SINGH cont no. [protected]) every time when i visited their office they made me some new kind of excuse.
Sir, i have one letter with me in which dealer (works manager -Mr. G.S.Kalsi) is admit that the tyres are defective.
Sir, i have spend 4.20 lacs rs. on buying this car. But, after having problem in it the dealer & the co. people are trying to avoid to change the tyres.
Sir, kindly do me a favour. & presurize the Co. to change the defective tyres.

I had purchased Alto LXi August 2010. Till date, the car has run around 4700 kms. On 1.04.2011 when my car suddenly stopped at a red light and i called the helpline technicians, i was told that it has a faulty/defective engine. Next morning, i had to take the car from my home at Shalimar Bagh to the D.D. Motors' Peeragarhi Service Center and by the time my car reached there, the engine had melted and got broken from a corner. The service staff took a photo of the defective engine and mailed it to concerned officers at Maruti, who then instruted to replace the faulty engine.

My complaints are as under:

1. A faulty engine was installed in my Alto. I wonder how it had passed the series of tests the company conducts before the car is actually sent on roads.

2. When my car had stopped with a faulty engine, the helpline staff was not willing to take my car to the Service Center. With his another battery, he only started the car for me and then left it to me to drive the car to the Service Center. Had the battery blasted on my way to the showroom, who would have been responsible?

Regards,
Richa Chugh
(a Govt. Employee)
BH-23 (West), Shalimar Bagh,
Delhi-110088.
Contact No. [protected].

I have bought a New SX-4 ZXI from Dhru Motor- Surat on 23 rd March 2011 & sent for 1st Service on 31st March 2011.
On 1st April 2011 I have observed that coolant is leaking from bottom of Car & I immediate complaint to Dhru Motors & sent the car for Repairing, after reaching at -Dhru Motor, I had been told that Leaking was from Yesterday i.e. From 31 st march & they couldn’t locate the leaking & sent the car without solving the leaking Problems
My question is
1) Why leaking is not repaired on 31st March-2011?
2) Why new Car having a leaking Problem?

Dear All,

Maruti Car Dealers are working with their monoploy.
Eventhough, We can see lot many cars available in their Stock, they are saying the cars are having waiting period of 2 months and 1 more thing is Car rate is going to raise by 10000/00 Rs. within 2 months.

By doing this they are taking Dealer Premium amount from Customers up to 30000/00 Rs. extra if we want to get the car immediately.
So, the customers in waiting will remain in waiting status for 2 months instead of getting in lesser days.

Now, I have a Cheque of Loan for a car Maruti Suzuki Swift (ZXI) on behalf of Kataria Automobiles.
And Kataria is saying they will take the payment and deliver me a car in 2 months. And I will get 2 month interest on my Loan due to late delivery of Car invoice in Loan provider company.

Loan provider is LIC and they are also refusing to cancel the Cheque.

Now, wht can be the solution?
Please, provide me necessary help.

Thank you all in advance.

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki, India Limited
1 Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Fax: 46150275 and 46150276
Website: http://www.marutisuzuki.com/
Email: maruti.[protected]@gmail.com
MOB-[protected]


ATTENTION ! ! !

INSTURCTION OF PAYMENT MARUTI SUZUKI INDIA LTD (MSIL)
In regards to the receipt of your mail, Be informed that you will be
required to make the security deposit payment so that we can be send
your offer letter also you need to show the scan copy of the deposit
slip and offer letter at the gate in-other to be allowed into the
company compound for the interview by our security. You are required
to pay the refundable interview security deposit to this below account
before 29th of March 2011 in-other to attend the Interview on the 2nd
of March 2011. As soon as the payment is made, please kindly send us
the payment slip through email for confirmation as it will help us
facilitate the documents for the ticket and other requirement for the
preparation of your interview date.

Be informed that the account given to you is the Senior HRD Account
Number that is been used for this recruitment. The reason for that is
because such an amount will be refunded back to applicants immediately
after the interview and that is the reason we are not using the
Company Bank Account. Do ensure it's a cash payment so that you can
send the scan copy of the deposit slip for verification by our account
department to Email: [protected]@hotmail.com and also to
enable us return it back to you immediately the interview is over.

Below are the account details for payment:
STATE BANK OF INDIA
Bank Name: - STATE BANK OF INDIA
Account Name: ASIF
Account Number: [protected]
PAN NO : APNAPA 0444A
IFSC : SBIN0005362


Reasons of payment : The refundable payment is to make sure that you
will be coming for the interview in other for us not to lose in
sending you the flight ticket because this company will be responsible
for your accommodation and after the interview, your amount will be
return to you in cash, the ticket that is to be sent to you is a Two
way ticket and even if you are not selected your security deposit will
still be return to you.

Regards,
Dr Pong Lee
Executive HRD,
MARUTI SUZUKI INDIA LTD (MSIL)

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
THE ABOVE DETAILS I HAVE RECEIVED TO MY MAIL ID : [protected]@yahoo.co.in , PLEASE TAKE NECESSARY ACTION AGAINST THE CULPRIT WHO IS ENGAGED IN THESE KIND OF ACTIVITY SO THAT NO ONE SHOULD LOSE THEIR MONEY OF THESE FALSEWOOD MAILS.

THANKS & REGARDS

K.PARTHIPAN
[protected]

Dear Sir,

Attached herewith please find a bogus e-mail dated 28/03/2011 received by me purportedly from Mr.Chieko Akiko, Human Resources Officer, MARUTI SUZUKI INDIA LTD (MSIL), Tel: +91-[protected], Email:maruti.suzuki.recruitment.[protected]@dgoh.org, contents of which are self-explanatory. It seems that the mail is purely bogus to gain money on false grounds from the unemplolyed youths.

Requesting you to kindly look into the matter and examine the authenticity of the mail and take appropriate action against the culprits. As you are kindly aware that lot of such on-line cheating are taking place in India and the poor and unemployed people are getting trapped in such on-line cheating.

Looking into the gravity of the issue, an immediate legal action may kindly be initiated against the above firm, as deem fit under the circumstances.

Thanking you,

Yours faithfully

Sir,
I have recently bought a second hand maruti swift car 2006 model along with the existing insurance. I got my registration transfered from the RTO. My car Insurance policy is registered with Chowghule Insurance (Chowghule Maruti showroom). The previous owner has paid around Rs. 7000 annual. Now i wanted to transfer the policy in my name, but now they are asking Rs 1500 as insurance transfer fees. Do you feel this is just for only changing the owners name? In no other country they charge transfer fees and in this case nobody is there to question them.

[protected]@gmail.com

Sir,
I would like to informe you that I am not satisfied with the service of K.T.L. Rae bareli. beacause they have serviced my car but A.C. Fan & Wiper is not working properly.
When I complainted they said you go to Lucnow for this work.


(Mohd. Shabbir)
Mob: [protected]