Maruti Suzuki India Complaints & Reviews

I had purchased Alto LXi August 2010. Till date, the car has run around 4700 kms. On 1.04.2011 when my car suddenly stopped at a red light and i called the helpline technicians, i was told that it has a faulty/defective engine. Next morning, i had to take the car from my home at Shalimar Bagh to the D.D. Motors' Peeragarhi Service Center and by the time my car reached there, the engine had melted and got broken from a corner. The service staff took a photo of the defective engine and mailed it to concerned officers at Maruti, who then instruted to replace the faulty engine.

My complaints are as under:

1. A faulty engine was installed in my Alto. I wonder how it had passed the series of tests the company conducts before the car is actually sent on roads.

2. When my car had stopped with a faulty engine, the helpline staff was not willing to take my car to the Service Center. With his another battery, he only started the car for me and then left it to me to drive the car to the Service Center. Had the battery blasted on my way to the showroom, who would have been responsible?

Regards,
Richa Chugh
(a Govt. Employee)
BH-23 (West), Shalimar Bagh,
Delhi-110088.
Contact No. [protected].

I have bought a New SX-4 ZXI from Dhru Motor- Surat on 23 rd March 2011 & sent for 1st Service on 31st March 2011.
On 1st April 2011 I have observed that coolant is leaking from bottom of Car & I immediate complaint to Dhru Motors & sent the car for Repairing, after reaching at -Dhru Motor, I had been told that Leaking was from Yesterday i.e. From 31 st march & they couldn’t locate the leaking & sent the car without solving the leaking Problems
My question is
1) Why leaking is not repaired on 31st March-2011?
2) Why new Car having a leaking Problem?

Dear All,

Maruti Car Dealers are working with their monoploy.
Eventhough, We can see lot many cars available in their Stock, they are saying the cars are having waiting period of 2 months and 1 more thing is Car rate is going to raise by 10000/00 Rs. within 2 months.

By doing this they are taking Dealer Premium amount from Customers up to 30000/00 Rs. extra if we want to get the car immediately.
So, the customers in waiting will remain in waiting status for 2 months instead of getting in lesser days.

Now, I have a Cheque of Loan for a car Maruti Suzuki Swift (ZXI) on behalf of Kataria Automobiles.
And Kataria is saying they will take the payment and deliver me a car in 2 months. And I will get 2 month interest on my Loan due to late delivery of Car invoice in Loan provider company.

Loan provider is LIC and they are also refusing to cancel the Cheque.

Now, wht can be the solution?
Please, provide me necessary help.

Thank you all in advance.

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki, India Limited
1 Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Fax: 46150275 and 46150276
Website: http://www.marutisuzuki.com/
Email: maruti.[protected]@gmail.com
MOB-[protected]


ATTENTION ! ! !

INSTURCTION OF PAYMENT MARUTI SUZUKI INDIA LTD (MSIL)
In regards to the receipt of your mail, Be informed that you will be
required to make the security deposit payment so that we can be send
your offer letter also you need to show the scan copy of the deposit
slip and offer letter at the gate in-other to be allowed into the
company compound for the interview by our security. You are required
to pay the refundable interview security deposit to this below account
before 29th of March 2011 in-other to attend the Interview on the 2nd
of March 2011. As soon as the payment is made, please kindly send us
the payment slip through email for confirmation as it will help us
facilitate the documents for the ticket and other requirement for the
preparation of your interview date.

Be informed that the account given to you is the Senior HRD Account
Number that is been used for this recruitment. The reason for that is
because such an amount will be refunded back to applicants immediately
after the interview and that is the reason we are not using the
Company Bank Account. Do ensure it's a cash payment so that you can
send the scan copy of the deposit slip for verification by our account
department to Email: [protected]@hotmail.com and also to
enable us return it back to you immediately the interview is over.

Below are the account details for payment:
STATE BANK OF INDIA
Bank Name: - STATE BANK OF INDIA
Account Name: ASIF
Account Number: [protected]
PAN NO : APNAPA 0444A
IFSC : SBIN0005362


Reasons of payment : The refundable payment is to make sure that you
will be coming for the interview in other for us not to lose in
sending you the flight ticket because this company will be responsible
for your accommodation and after the interview, your amount will be
return to you in cash, the ticket that is to be sent to you is a Two
way ticket and even if you are not selected your security deposit will
still be return to you.

Regards,
Dr Pong Lee
Executive HRD,
MARUTI SUZUKI INDIA LTD (MSIL)

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
THE ABOVE DETAILS I HAVE RECEIVED TO MY MAIL ID : [protected]@yahoo.co.in , PLEASE TAKE NECESSARY ACTION AGAINST THE CULPRIT WHO IS ENGAGED IN THESE KIND OF ACTIVITY SO THAT NO ONE SHOULD LOSE THEIR MONEY OF THESE FALSEWOOD MAILS.

THANKS & REGARDS

K.PARTHIPAN
[protected]

Dear Sir,

Attached herewith please find a bogus e-mail dated 28/03/2011 received by me purportedly from Mr.Chieko Akiko, Human Resources Officer, MARUTI SUZUKI INDIA LTD (MSIL), Tel: +91-[protected], Email:maruti.suzuki.recruitment.[protected]@dgoh.org, contents of which are self-explanatory. It seems that the mail is purely bogus to gain money on false grounds from the unemplolyed youths.

Requesting you to kindly look into the matter and examine the authenticity of the mail and take appropriate action against the culprits. As you are kindly aware that lot of such on-line cheating are taking place in India and the poor and unemployed people are getting trapped in such on-line cheating.

Looking into the gravity of the issue, an immediate legal action may kindly be initiated against the above firm, as deem fit under the circumstances.

Thanking you,

Yours faithfully

Sir,
I have recently bought a second hand maruti swift car 2006 model along with the existing insurance. I got my registration transfered from the RTO. My car Insurance policy is registered with Chowghule Insurance (Chowghule Maruti showroom). The previous owner has paid around Rs. 7000 annual. Now i wanted to transfer the policy in my name, but now they are asking Rs 1500 as insurance transfer fees. Do you feel this is just for only changing the owners name? In no other country they charge transfer fees and in this case nobody is there to question them.

[protected]@gmail.com

Sir,
I would like to informe you that I am not satisfied with the service of K.T.L. Rae bareli. beacause they have serviced my car but A.C. Fan & Wiper is not working properly.
When I complainted they said you go to Lucnow for this work.


(Mohd. Shabbir)
Mob: [protected]

Respected sir,

Many thanks for your kind response,

I would be very gratefull to you i[censored]'ll take some urgent actions regarding the same, as i hv n't rcvd any calls yet, from any of the concerned departments.

Awaiting for your prompt action, i remain.

Warmest regards,

Chetan Pahwa


[protected][protected][protected][protected]
From: [protected]@maruti.co.in
To: [protected]@hotmail.com
Date: Mon, 21 Mar 2011 09:13:06 +0530
Subject: RE: REAR NOISE PROBLEM CRM:[protected]

Dear Mr. Pahwa,
Thank you for your e-mail.
We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.
We are immediately forwarding your issue to the concerned department with complaint reference no. [protected]. You will hear from us soon.
Please feel free to revert in case of any query or clarification.
Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com
011
SE-N1
=========================
From: [protected]@hotmail.com
Received: 3/20/2011 9:49 AM
To: ATM Queue; [protected]@gmail.com
Subject: REAR NOISE PROBLEM
Hello sir/ mam,

I have bought Maruti ritz dazzle vdi from Magioc auto Dwarka on 6th March'11 and since 8th March m hearing a cranking noise from the rear of my car, its more on the left side, i went to the G.T. Karnal Road workshop of magic auto three times, but they were unable to solve my problem, the problem goes away for a day or two, but then reappears, then i went to Motinagar workshop(Magic auto) yesterday, i.e. 19th March'11, the problem is somewhat rectified but their is still a loud bumping sound on rear left.

Prior to this i owned a Maruti wagon R and never faced any problem since 5 years, i am quite dissapointed by this kind of response from such a response by a prestigious and relaible like yours, kindly take some action as soon as possible, its really very annoying that one spends so much money to buy a brand new vehicle and then face problems like this and then waste time going to the service centres again n again.

Hoping to hear from you soon,

Warmest regards
Chetan Pahwa
[protected]

SIMILAR COMPLAINTS HAVE BEEN MADE EARLIER, BUT STILL SUCH MAILS ARE FLOATED AND PEOPLE ARE CHEATED IN THE NAME OF A BIG CORPORATE:

KINDLY CONFIRM WHETHER THIS IS A FAUX OR CORRECT MAIL

From: MARUTI SUZUKI INDIA LTD <offic[protected]@att.net>
Sent: Thu, 17 March, 2011 11:30:21 PM
Subject: MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER



MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.
Fax: 46150215, 46150274


E-mail: [protected]@live.com
REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from SHINE.COM for our new plant. The
Company selected 62 candidates list for Senior Engineer, IT,
Administration, Production, marketing, financial and general service
Departments, It
is our pleasure to inform you that your Resume was selected as one of the
62 candidates shortlisted for the interview.The Company SUZUKI is the
best
Manufacturing Car Company in India, The Company is recruiting the
candidates for our new Plants in Delhi, Bangalore, Pune and mumbai,
your interview will be held at The Company Corporate office in New Delhi
on 25th Of MARCH at 11.30 AM, You will be pleased to know That The 62
candidates selected 55 candidates will be giving appointment, Meaning
that
your Application can progress to final stage. You will have to come to
the
Company corporate office in New Delhi.

Your offer letter with Air Ticket will be sent to you by courier before
date of interview. The Company can offer you a salary with benefits for
this post 62, 000/- to 200, 000/- P.M. (HRA D.A Conveyance and other
Company benefits. The designation and Job Location will be fixing by
Company HRD. At time of final process. You have to come with photo-copies
of all required documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
======================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.

You have to deposit the (Cash) as an initial amount in favor of our
company accountant name in charges to collect your payment Rs.8,200/-
(Eight Thousand Two Hundred India Rupees only) through any branch of
[ICICI BANK] account details will be sent to you upon your
response. This is a refundable interview security fee. Your offer letter
with Air tickets will be sent to your Home Address by courier after
receiving the confirmation of interview security deposited in any of the
ICICI BANK OF INDIA Branch OR ICICI BANK closer to you. This Company
will pay all the
expenditure to you at the time of face-to-face meeting with you in
Company. The Job profile, salary offer, and date -time of interview will
be mention in your offer letter. Your offer letter will dispatch very
shortly after receiving your confirmation of cash deposited in ICICI BANK
OF INDIA.

We wish you the best of luck for the subsequent and remaining stage. The
last date of security deposited in bank 2rd Of MARCH 2011 you have to
give the information after deposited the security amount in bank to the
Company HRD -direct recruitment via email.

Your Letter with supporting document will be dispatch same time by
courier
to your postal address after receipt of security deposited onfirmation in
bank. The interview process and arrangement expenditure will be paid by
SUZUKI COMPANY. Lodging, traveling and local conveyance actual will be
paid by SUZUKI COMPANY as per bills. The candidate has to deposit the
initial refundable security as mentioned by HRD.NB: You are advice to
reconfirm your mailing address and phone number in your reply and
Rs.8,000/- (Eight Thousand India Rupees only) will be the
refundable amount, as 200 rupees will be deducted as bank charges for
funds deposit and if you are been selected or not, still the amount will
be refunded to you, as the amount is just to prove that you will be
coming
for the interview in order for us not to run at lost after sending you
the
air ticket and you don't show up on the day of interview. Wishing you the
best of lucks

Regards,
Shinzo Nakanishi
Chief Executive Officer, Managing Director,
MARUTI SUZUKI INDIA LTD (MSIL)

KINDLY REVERT OF MAIL ID [protected]@yahoo.co.in

I PURCHASED NEW MARUTI ALTO-LXI FROM M/S. PATEL MOTORARUNS INDORE PVT.LTD.,RATLAM (M.P.), ON 21.02.2011 PURCHASE AND PAID RS. 3.09 LACS.
ON 15.03.2011 RECEIVED R.T.O. REGISTRATION CARD AND CHECK THE REGISTRATION CARD,
I SURPRISED THAT "YEAR OF MFG. 2010".(HEATING WITH US OF OLD MODEL)

AGAIN CONTACT WITH M/S. PATEL MOTORS INDORE P.LTD.,RATLAM, NO ANY RIGHT ANSWER ON ABOVE MATTER.
PLEASE, CLEAR ABOVE AND DELIVER NEW MODEL OF 2011 ONLY.

THANKING YOU,
ARUN JAITHWAR,
W/0, SAROJ JAITHWAR,
42-A, KASTURBA NAGAR,RATLAM,M.P.
M-[protected]
M.[protected]@gmail.com

It is very painful to write a complaint against , but unfortunately I purchased my third Maruthi vehicle Chassis No.MA3FDEB1S00281564 on 16/03/2011 from dealer Popular Vehicles & Services,Vyttila, Ernakulam , Kerala. The vehicle's battery down at the time of delivery itself, first they adjust a battery from some other vehicle, then bring another vehicle in start position connect that with this vehicle then started this one.It was totally covered with mud, like old vehicle . Everybody there was watching this drama and I am standing like a fool spending this much money wasting my time and believing your company. I was planned to purchase a 2011 model vehicle and as stock was there for 2010 model last time I changed to that. My executive tried his level best to solve the problems but he won't get any support from there. At last they delivered me that without PDI at 7.10pm, as I am from Pathanamthitta District near to Sabarimala we reach very late as delivery delayed. Next morning when we want to go to temple for rituals, the vehicle battery not working at all. What will I do with this vehicle? Nobody contacted from your customer care till now . Executive calling me but what will he do . I am totally fed up with this as my previous vehicles also delivered very late and they are not ready to deliver it at same day.

Dera Conserned officers
this very shem on mandovi motors mandya&mysore,
i newly perchesed a maruti suzuki eeco car on 8/1/2011 by booking on 10/11/2010,this delieverd at mysore ,just within 2day we got the complint in horn,then i took the car to workshope,but i waited for full day for that ,mannger has said that there is no electricion,&second time allso same problam accuerd ,they call the local wireman to repier,know,it\\\\\\\'s repit,exiloretor allso not working,am waitin for your responce

Hello Sir,

I Suresh Kumar, have a car of make Maruti Swift with registration number HR 10 Q 0872. Unfortunately on 9 March 2011 in morning when i was moving towards my office i face an accident with a bike. After finishing up with bike and all i move towards Jagmohan Motors Sonepat Haryana for repairing of my car. When i go there officers present there asked me about accient details with registration card of car, insurence ceritificate of car and driving licence of driver (i.e. me). I gave all the documents to them. Then they asked me about a certificate that if bike rider file any case with police then i would be held responsible. Insurence company will not face any issue in this matter. Anyhow i give them this affidevit also. now after 5 days they say that the driving licence given by me is fake and i have to verify this from SDM office.
As far as my knowledge i have presented all the documents in original. If insurence officials or maruti officials have any doubt in originality of documents they can theirself verify by any means.
I am already in trouble as i meet the accident. On above of that insurence officials are harrasing me with these ways. I request you to please help me in this matter as i am in a serious trouble.

Regards
Suresh Kumar
[protected]

Dear Sir,
I have purchased a Suzuki access 125 on 18 feb 11 from SSB motors, Kumbakonam. I sense a nasty noise from the engine from the date of delivery. Dealers accept that there is a nasty noise. He has not taken any initiative to redress that. I have sent a mail to company and I am yet to get reply. Further I find the suspension unresponsive and the fork seems to have a bend. I suspect the originality of the vehicle. I am clueless as to the next course of action.
Kindly suggest me the way to move forward
With kind regards
Rajendran
[protected]@rediffmail.com
+91 [protected]

Maruti alto I purchased in the year July 2009 having run merely 13000 kms is from very brginning gad a jerk in the rear wheels During first 3 fre service I constantly bring this to the notice of service centres Star Line Motors Mehsana And Nanda Motors Kalol but no attention was paid . Right now the quantum of jerks has increased and the vehicle grounded. My chasis no. is 1432693 and engine no. 3703880 date of delivery 15/07/2009 from STARLINE MEHSANA GUJARAT. Is any body pay heed to my plight at MARUTI SUZUKI .

Hi - i received the mail from Maruti Suzuki (referring to my registration at Monster.com which is job search online service)) for the job opportunity at Maruti Suzuki. The mail instructed to deposite Rs. 8200/- & gave a A/c number of one of it's employee. Accordingly i deposited the money in State Bank of India in an a/c as informed by the company. The A/c number of SBI is [protected] by the name of Mr. Raj Singh. But when i confirmed about the payment, surprisingly i received one more mail from company mentioning that the said a/c holder had to travel out of country for some urgent official work & hence company can't confirm the receipt of my deposite. They adviced me to deposite the same amount once again giving one more a/c details of some different a/c holder. I expressed NO for the second deposite & asked them to return the deposited money. I followed up this request over continous mail communication with Maruti Suzuki as well as Monster but unfortunately till date there is no responce from any party. How do i recover my deposited money back.

I purchased a vehicle from MARUTI True value, Nagpur during November 2010. During test drive, I complained about the bad brake and bouncy clutch problems to the dealer. After full payment of vehicle, the manager (Mr. Lokhande) advised me to take the delivery with an assurance to take necessary steps to resolve the existing problem then. The problem was not entertained positively during my first free servicing and got worsen during my second free service last week. It was suggested to change the brake pads as it had lost its efficiency and become alarming to keep continue with it.

The complaint was never taken seriously since i brought the vehicle resulting payment of changed parts during second servicing. Mr. Lokhande was being contacted by me several times during this frustrating moments and he always replied that "I will talk to the mechanics and will call you back soon"... I actually never got his revert call at all.

My concern is " can we trust the True value persons like this and keep getting cheated every time"?
Is there anybody who can take this matter seriously for the sake of reputation of True value and return the unnecessary money spent towards repair and replacement charges during Free servicing"?

i booked swift vdi on[protected] with an advance of Rs.50000.At the time of booking they said remaing 500000 may be paid at the time of delivery.But they asked me to pay the balance on[protected]and delivey within 10 days..I paid Rs.500000 on[protected].but as on today 9-2-2011 they didnot delivered my vehicle.In this showroom very poor response from sales team.No responsible person is there for correct information about vehicle delivery.my cell no.is [protected]

Dear Sir, I went to Maruti True Value at Okhla,New Delhi to check out a car. From ther very first day they kept calling me on phone to come again saying they have a very good WagonR car coming with only 30000 kms on road. They impressed me so much with their words that finally succeeded in convincing me to pay a booking amount of Rs 5000/- as token amount for the car.After taking the test drive I found that the the speedometer seemed to be tampared and it was a very old car.I asked them to return my money but they directly refused saying that once token money given will not be returned back and they have their own Legal department. I have been cheated and whenever I call them on phone they misbehave and say the same was printed in the slip.When I checked the slip I found in very small words written the same.They never mentioned it before taking my money . Please help me how to get back my hard earned money and punish these frauds.

“BEWARE OF THE MARUTI PRODUCTS”
I have purchased a Maruti Suzuki Swift Dezire VDI from their dealer with the name as Rohan Motors, Mathura Road, Delhi on dated 09th Feb. 2011. After running 450 km, on dated 13th Feb. 2011 when I was alongwith my family out of Delhi, there was some sound from the engine of the said car at an unknown place which was 45 km away from Disst. Rohtak, Haryana. I'd contacted to their executives i.e. Maruti Suzuki/Rohan Motors and made 30-40 calls to them but I'd got no satisfactory response from them and lastly you stated me that you are unable to provide me their services at that place and backed up from their promises.
After that, anyhow, I managed the contact number of Regional Head of Maruti Suzuki, based at Chandigarh and contacted him by dialing his number. I got surprised when he put a straight forward his question at the first moment as from whom you had got my number. It was really disgusting that a person who is duty bound to help me after listening my problem regarding my newly purchased car; he is putting such type of silly questions besides helping me!
Ultimately, after a long period of seven days, you replaced the short engine only at Rohtak itself instead of replace that car which was having the manufacturing problem. Whereas you are duty bound either to replace the defective car or to call back the defective car to their factory and after proper quality check up of the same and other required treatment with it, the same should be available to be run on the road.
And again after 9 days i.e. on dated 2nd March 2011 at 20:30 pm of replacement of engine, I have faced the problem again with the car.
After calling the MOS (serial no.423 Maruti on Road Service) of Maruti, I came to know that now the problem is over heaten of the engine in the said brand new purchased car, you Top up the water in radiator and instruct me to inspect the car to workshop. This is really ridicules to me for 2nd time on road within 20 days with that said car with defects.
I have sent the mail to senior officials of Maruti which is Plant Head India and to. Mr. Shuji Oishi, Director of Suzuki, Japan but till yet I’ve got no response from either side. It is really causing harassment to me as well as my family.
So, please provide me the justice or give any advice what can I do? Either I will surrender the car to you so that you may scrap it or let it pull into fire or hell.
Although, it was my bad luck that I'd purchased a Maruti Product after getting false assurances from Maruti regarding the good quality of their product, but anyhow, I want to explain in crux which are as follows for the buyers who are planning to buy the Maruti product:
1. The products of Maruti are not good of quality and you seem like LOCAL JUGAAR;
2. The service of MOS (MARUTI ON ROAD SERVICE) is not up to mark that is you don't have updated the contact numbers of their partners.
3. If, unfortunately, any problem or issue or defect has taken place, Maruti does not agree to take ownership of the said defect etc.
4. Senior Officials are used to flee from their customers and don't want to talk with them regarding the problems arisen in vehicle/product.