Maruti Suzuki India Complaints & Reviews

I had given my Maruti Esteem VXi 2007 model for a free carwash and repair of tripmeter.Shivam Autozone in Kandivili West kept the car for 3 working days,opened aqnd closed the meter thrice,charged Rs300/- for opening the sppedometer and simply didn't do the repair job.I'm very dissatisfied with Shivam Autozone's servoce and the service advisor was Milind

Dear Team,

This is to inform you that i purchase a new WAGNOR LXI from your respective showroom from (MARUTI SHOWROOM MAGIC AUTO) DWARKA on Aug 06 2011.But i have lot of complaints against this showroom.

Complaints are as follows:-

1) Showroom executives doesn't know how to speak with our customers, and i think they all are behave like .i already register same issues in your quality sheet by the time of purchase , but i think due to this culprate guy (Thakur) they can't provide you the same.

2) One executive MR THAKUR ([protected]) working with maruti Magic auto Dwarka he wants my VOTER ID CARD for vehicle registration for one day .after one day i ask for my voter id card firstly he sad give me 5000 rs for new car party when i m denied he completely sad he dont have my voter id card and use abusive language with me .

4) The below mentioned guy (thakur) commited me to give five accesiories with new car when i make full payment he denied there is nothing free with this car this is completely mis-selling of your product .and this is also to inform you that i m not intersted to buy maruti i m interseted in I10 hyundai but maruti guys convence me for the same so i will decide to buy the same car (wagnor-lxi).I ask one simple question from you maruti guys you know how to treet with the customers.you can't give me a free car i will purchase from your company on rs 4 lac.

5)I completely dis agree with this type of services and i file a legal complaint in consumer court against the respective showroom executive ( thakur) because of this i have lost my voter id card ,.

Dear Maruti Team:- Request you to kindly arrange my voter id card from (Mr Thakur) and give me a appology letter for the same from magic auto .and take serious action against Mr thakur and for your information your quality guys who sitting there as a dummy.please share feedback with your team also.

Request you to kindly arrange a call back or send my voter-id card to my address .also let me know how many days you will take for the same.

An early response would be appreciated.

Regards,

PARAM
[protected]

dear sir ,
on dated 24.08.11 i vinod singhal resident of 71 S.P.M. nagar bharatpur visited to your work shop named T.M.MOTORS BHARATPUR for my celebriety brand swift dzire no. RJ 05 CA 3758 after taking all paid service charges on 20000 K.M. service they had charged Rs. 630 a lumpsum amount and 560 Rs. for other checkup. I want to know weather they are following your norms or not.
Thanking you

Vinod Singhal
Director
SAURABH UDYOG
Bharatpur
[protected]

Hi,

COnsider this as a complaint against Maruti service center MSSD Naraina. My 32 days old Maruti Swift LDI has been spoil by them after the first service. The car is with them for the past two days and are not able to diagnose the fault which was induced by them at the first place. (First service happend after 14 days). Car bought on 16 July 2011.

I went for the first service of the car on 4 August 2011 and car had no problem. I requested for only the Oil change and regular inspection.
Problem starts from here :-

I took the delivery of the car which had a puncture tire and a bad air nossle of another tyre.
the car started making whistling noise when brakes were applied.
Car started to pull towards left (Strong).

The above mentioned problems were not there before I gave the car for service. Then to get this issue resolved I took the car back on 17 August 2011 (I had complaint about the issues 2 days after taking the delivery of the car from 1st Service, over the phone).

Then again I was told by the service adviser Mr. Vinay Panday that the noise from the brakes is normal and I should not worry about it. As if I have never driven a car before and I dont know how the brakes should sound. Anyways, this was secondary.
I asked him to rectify the car pulling towards left as it is not an alignment issue. He said that we will check the alignment and will rectify it. However, as I said it was not an alignment issue and the blame was put on me that I have got Alloys and tyres from outside. But mind you i got the tyres and alloys changed after driving the car for 80 Kms. I did not have this problem before the service. The adviser has put all the blame on me that its because of the tires and not the alignment. I am not saying that something went bad while doing the alignment, but I am saying that someone purposely did something.
Still he said we will check the alignment and give you the car in 2 hours. I went back to take the delivery and as soon as I drove it out of the service station there was another problem added to the car. A very abnormal voice from the left hand side front of the car when driving the car over 70kmph. I went back to the station and reported the problem.
An adviser named Jeevan did a test drive of the car after I reported the issue to Mr. SS Gupta. He confirmed that there is an issue with the noises that are coming. I was asked to give the car in the morning to which I said i will give the car on saturday only.

On saturday I gave the car at 8:30 am in the morning and the car was inspected for the first time that day at 10:30 am to confirm the type of noises coming by Mr. Durgesh. (2 hours later)

He told me that he is not able to diagnose the noise and will have to keep the car for 2 days and may be more (this was his response without (SHAMELESS)).
I told them that it is 11 am and that you can check the car for the rest of the day and I dont think it will take so long to rectify it, but to vain.
I was supposed to go to enjoy my long weekend with friends to kasauli and all the books were done but these guys did not react. instead of taking the case on priority the car was left untouched for 3 hours.
After a lot of argument I was told that I will be given a substitute car for delhi driving however the car was issued to me at 4:30pm. I was waiting for 4 hours and 30 minutes for someone to get back to me.
And now I have been trying to chase Mr vinay pandey who is on leave and does not have an update. I called the service station who have no idea about my car. Mr gupta who told me he will get back to me soon and its been 2 hours since then.

I feel highly cheated and will be taking this matter further as the car was spoilt by the service station and they are so casual about this. Highly unprofessional (Sarkari company feel) i got. I have a hyundai and fords but never faced this kind of a weird issue before.

Hi
Today i am writing before you in sheer disgust. I got my car serviced at Competent Automobiles Co. Ltd Village Tikkar Po Didwin NH-88 Hamirpur HP on 14/08/2011. It was running fine before service. But after servicing i found something black at the bottom. The car had lost its power. It moved easily in 4th-5th gear at the speed of 40-50 before service and ascend easily on hight(as my native aera is hilly) on 1st-2nd gear. But after servicing it denied to move at the speed of 40-50 in 4th-5th gear and i had to either accelerate or compelled to down the gear.
Therefore, i am totally dissatisfied with the service. If this grievance is being read by the Officer from Sales & Marketing/Administration i want to utter that the work culture of above MASS is not up to the mark. You people claim your motto as "COUNT ON US" and "BUILDING TRUST, WORLDWIDE" how somebody can trust you or count on you? when your service is so miserable like this. I dnt know whether you act upon this compliant or not? But if you people listening, please do forward this complaint to said destination otherwise one day your boasting for giving good service will definately perished. IN THE MARKET OF COMPETITION ONLY QUALITY GIVING AGENCY WILL SURVIVE, OTHERWISE....

In Hope...!
Tarun Sharma
Car No. HP 74 1065
Ph.[protected]

Dear Sir,


First time when i went to maruti dealer at kiran motors, vadodara and
described my problem to Mr. Ketan of continuous damage in color at various
location in the car body. He didn't responded well regarding the issued
and told me that this is the case of acidic bird-dropping. Since, i was
not satisfied with his response and behavior i complained to maruti
customer-care. Very next day of my complain, i received phone call from
the kiran motors and they asked me to meet them to resolve the problem. On
next day i went to kiran motors as called by them and met the Mr. Desai
(manager). He told me that since you have already complained with maruti
customer-care and move ahead o[censored]s, now do whatever you can do...Amazed by
his answer, i told him to now what next. He told that we have already told
you that this problem is due to bird-dropping.
After receipt of your reply, next day i called to ahmedabad and explained
the problem to the concerned person. He told me that he will call the du
pont vendor and he will check the car. As per our discussion next day i
went to kiran motors and shown the colour damage to the du pont person
(Mr. Salim). Without going deep into the matter and by just looking the
color damage he told me that this is the bird-dropping case.
I am not satisfied with the reason given by kiran motors and the du pont
person. I felt that they are having mutual understanding between them to
tell me the same reason of bird-dropping. I feel that this is just because
of my complain to maruti customer-care.
Can you tell me that what kind of bird-dropping can cause this kind of
serious damage to colour. I never seen or heard of colour damage to car
due to bird-dropping. Also, this not the case in which the color damage
happened at one or two places but it is continuously spreading to
different location of car body. I strongely feel that this is the case of
quality of car colour.
I request to maruti, to look into the case to resolve the problem and
satisfactory resolution to me at earliest. In case of non-resolution of
the issue, i may have to take further move ahead to consumer court or so.
Awaiting for you reply on the issue.

sir,
maruti dealer Bhatia & company, sold a defective car " swift dezire" on 4 may 2011.the car have the starting trouble the mechanic said that their is a problem in the "throtle body or defect in the fuel injection system" I have contacted them about 4 times and give car for two services first and second free service but they did not sot out that problem. the defect in the car is from the first day. now suggest me what can i do.

I bought a car TN 41 AA 5152 SWIFT DZIRE VDI is very low pickup and self starting problem.
While, I driving a car suddenly it get stopped. When it was stopped the tool light is working. The car once its stopped it can not start again. These complaints start on 50000kms then I took the car to ABT MARUTI POLLACHI. They changed common trail (spars) worth Rs.18000. They took 10 days for identify what they problem was occurred. And the...

Sir,
My name is Sunil kumar.I booked a Access 125CC(Suziki) at 09/04/2011.During that time the executives told me for a period of 3 months delay to deliver the bike.Bt now till I didn't got the bike.I go to show room and ask about my bike.Bt the response from the executives and showroom manager(Mr Pankaj shah,his con [protected] ) in showroom is a bad behaviour and told me every time that after two days you will get .I am hardly unsatisfied in the behaviour of the executives and manager in the showroom.

Showroom:
SHIV AUTORIDER (P) LTD,
TELCO ROAD,CHINCHWAD,PUNE-411019,
India.
Ph:[protected]/27479100/FAX-.[protected]

Best Regads
Sunil Kumar
[protected]

Dear All,

Please very careful while taking delivery of new cars form the these type of Dealers. These guys say they fix all accessories at minimum rate and as authorised by the Maruthi company but all the products are very outmoded and charge the price twice than outside. I bought an new Alto - K10 Vxi model car recently from Ambal Auto - Erode and said them that I do not require any accessories from you but unfortunately at the time of delivery I send my father, those area-wise sales executive said my father as above mentioned and music system i.e. SONY set, (really useless) was very good and the same has been approved by company, if you are using the set from outside (like Pioneer) that will damage your electric circuit which cost around Rs.50 thousand, so use the Sony or some other unknown system. Likewise they coerced my father and he booked music system for Rs.15,600/- but it can only play music (mp3) CD and USB, nothing more. So don't take any accessories from Ambal like dealers they simply put the knife on your neck.

Dear Maruti Dealers and Individuals,


Subject : Alto lxi HR 26 AK 1525 with Chassis number MA3EYD81S00883403 & Engine Number F8DN3382748 is Stolen


One Maruti Alto car has been stolen from Arjun Marg DLF-1 E Block Gurgaon on the night of 27th July 2011. The details are as below :

Model 2007 white Maruti Alto LXI.

Registration number - HR 26 AK 1525

Engine Number - F8DN3382748

Chassis Number - MA3EYD81S00883403.

If this car come to service or repairs at any maruti workshop please seize the car and report the matter at [protected] or DLF-1 Police Station Gurgaon where the car theft report has been filed.

In case anyone tries to sell this car to anyone please call immediately the owner at [protected]. An FIR has been registered with DLF-1 police in this regard. A reward of Rs 10,000 in cash will be given to some one who gets my car recovered.

I submitted my car for repair & Maintenance due to accident , at Navneet Motors, Udaipur on 15th July 2011. Mr Rashid with cell no.+[protected] handled the case & prepare the job sheet. The DOD mentioned on the job sheet was 20th July 2011.Today the date is 28th July 2011 & yet Navneet Motors fail to Deliver my Vehicle...... What a great Service Centre .....
Details of vehicles are:
Vehicle No. : RJ 27 CA 2399,
Chassis No. : 395538(As mentioned on Job Sheet)
Total Km. : 41068
Job No.: JC[protected]

Thanks to Maruti Suzuki & there Service Centre.

I purchased new Swiftv dzire ZXi on[protected] from AAA Vehicleades, Malviya Nagar, New Delhi. I got first service after completion of one month from MSM, Okhla Phase-II on[protected] On[protected], I took the vehicle to AAA Veicleades, Workshop, Okhla, Phase-I for repair of a minor scratch near front right fender. I got the repair done and took the car from the AAA Veicleades, Workshop, Okhla, Phase-I at about 1930 hrs. on[protected] and parked the car in the parking near my residence at Sector-1, Pushp Vihar, New Delhi. At around 2130 of[protected], I was surprised to notice a crack in the front mirror originating from the fender which was repaired and it was running diagonally upwards for about 8 inches, I again too the car to AAA Veicleades, Workshop, Okhla, Phase-I. The body shop mechanic informed that the crack in mirror could be due to gas inside car. I am still not convinced whether there is gas inside car which can break the front glass. If really there is any such gas, Maruti Suzuki should take a note of it and call back all Dzire cars for rectification of technology defect. There is also a possibiilty of any mishandling or willful defect generated at d
Okhla Phase-I Service Centre or the material of front glass could be of substandard quality.

C.LAL
[protected]
DL9CAD0253

Dear Sir,
I purchased RITZ LXI on 27.05.2011 , Registration no:DL4CAM7180 ch. no. MA3EDKD[protected] E. no. K12MN7008523. The car did well till 22/7/11 (Done 2180 Km ). On 23rd July the brake pedal suddenly became very hard during driving and brake did not work. After some time the same problem was repeated. On 24th July I handed over the car to DD Motors for inspection. They reported to me in the evening that no fault was found in the car and it was ready for delivery. When I went to take the car they reported that the Brake Booster of the car was to be changed on the advice of MARUTI SUZUKI. To my dismay I found the rear left door having a great DENT and SCRATCH, which was caused by some mechanics during inspection at DD Motors. When i brought this in the knowledge works manager Mr. DEV VASHISTH , he told me that a vehicle is left at the responsibility of the owner.He showed me the terms and conditions printed at the back side of the job card. When i insisted on their irresponsible behaviour they agreed to change the door. In these circumstances i demand from the company to change the whole braking system of the car and adiquate compensation on behalf of DD Motors for damages to my car. It is further added that one cannot drive at ease when he is in doubt about the proper functioning of the braking system. I will accept the delivery of the car only after the written assurance of the service Engineer of the company that the braking system of the car is functioning properly.
Thanking you
Arun kumar Bhatia
[protected]@gmail.com
ph: [protected]
DELHI.

Hi...

My self Bhavin Panchal, I have purchased Suzuki Access 125 (GJ-1-MR-8701)from your outlet at Ashram Road on the date 18/03/2011.

I have already complaint at your workshop at same location. As per your workshop supervisor the issue is related to battery. He has suggested me to visit Nation Battery shop at Sarda mandir area. I have complain there and replaced the battery.

Again the same issue is repeted now twice within 04 months, Pls look in to this and provide resolution asap.

regards
Bhavin Panchal

Sirs,
I wish to inform you that I have give my accidental MARUTI ALTO LXI car to your local distributor M/S. SHRI KRISHNA AUTO SALES on 26.04.2011. The mainly work required in car is only danting and painting of bonnat, left side both doors, roof of car and safe guard of car. Whenever we ask them for work progress they always misguide us, they told that work is going on, this part is not available, that part is not avialable, we give order for part, As per my knowledge they have not change any major part of car. 15 days ago when i go to your show room they told that gear box is not ok it will be changed, we are giving order for that and you wait for atleast 10 days. But when I go showroom on 18.7.2011 I asked them that gear box is changed, they easily told that gear box is not required for your car that is for other car. Now you can understand how your distributor is misguide to customer and spoil MARUTI requtation.
This is not last, after doing payment of car, he is not giving car he told that after passing cheque, we will give you car. Sir we are not thief we have good reputation in medical market, we have three firms in medical market have croroes of turnover, but I sorry to say that your dealer really hurt us, Sir I want you must take action against your distributor, he is not giving good service to your customer.
Sir, I have three cars of MARUTI siwft desire, swift and alto, but your dealer is also not give good service for car servicing, so we are give cars outside for service. And I wish to inform you that we are not alone who is not satisfied with your dealer, but many other innocent peoples who come from villages and dont know where he give complaint also suffers from your dealer.

Sir, I hope you will take action against your dealer and also satisfy us.


THANKS


SURESH KUMAR
JODHPUR

CAR NO. RJ-19-CB-2789

Dear sir ,

My Father Mr. Suresh Kr, Chaun. purchased the SWIFT DZIRE VXI with CNG kit Fitted from the showroom on 24/02/2011 ,Engine no MA3ESKDISOO342077, Car no UP16AC9819. From Fair Deal Cars Pvt. Ltd.

First 10 Days we had very great time while driving the car but after that it was disaster .

First we had the problem with CNG kit and then we faced non stop problems ...

when we start driving on CNG mode it was not working properly and at the same time problem of break paddle while driving.

we complaint about this they take the car to their delhi work station, this process had been repeated at least 10 -11 times but still their is no solution we have found.

In such frustrated process their worker wasted minimum 10000 Rs. of petrol and thousand Rs of CNG.

Mean while we already had 2 -3 accident while driving the car because of break paddle gets jam and our life always at the stake.

Their Noida Work shop manager making us a fool every time by saying that break paddle has to be fully applied , but if i need to apply according to the speed and as it needed , how it could be possible to apply fully break in the speed mode .

How ever,

now their is another problem as CNG problem remains the same while conversion on the Petrol mode from CNG mode sometimes car just lost its way and their no pick and no pressure to drive the car on the Petrol mode.

Another problem is that we yet not received bill of CNG kit and also not mention in the RC and I am not confirm whether this kit is authorized or not and because of that we have faced a problem couple of time while police checking.

So sir thing is my father does not want this car because of such problems and life at risk ,
he wants to change this car he does not want any repair work as it has been done no of times and it has been just 4 month of this car.

MURUTI SUZUKI has to find the solution other wise we will take some more serious actions which could damage the image of MS .

Thanks & Regards

Nitin Kr. Chauhn.

(son of Mr. Suresh Kr Chauhn.)

I got My Swift Dzire serviced 4th service (after 20,000 Kms).
After service I have three problems
1). Engine pickup is too low.
2) Average (fuel efficiency ) is too bad
3) AC is ineffective.

Service was done by Fortune Motors Bhiwadi,
After that I took it To Pasco Automobiles Gurgaon from where I had Purchased the car and Initial 3 services were done.
They told Need to change filter for first two problems and service AC for 3rd problem.
Both Actions were taken but still my problem is not resolved.

Another Problem I am facing is there are too many spots on wind screen which are due to hit by small stones from the front vehicle.

This is my second car and may cars (ESTEEM) I drove for approx 10 yrs even in that there were no such dents.
I think the quality of tempering or hardness in glass is poor.
Please tell me how to address all these problem.


Regards
Abhishek Amarnath
[protected]

sir purchase maruti swift dezir on 06/05/2001with a cd player of maruti suzuki alpine for rs 11,000/- after a day it stop working.i went for servising on 12/07/2011. at reliable dhanbad jharkand from asansol . but cd player was not repaired or changed instead a witten letter was given that i have to go to asansol for repair .so make arragement to replace or return the cd player my ph no [protected]. vicle is in m/s shandhya sharma name

JOB REF: MSIL-IND/MLC/YQY/1GT10/2011

The Maruti Suzuki India Limited has shortlisted your resume from the India job website for our new plan in India. The Marutki Suzuki India Limited, selected 82 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 82 candidates shortlisted for the interview. The Maruti Suzuki India Limited is the best Manufacturing Car Company in India. We are recruiting candidates for our new plants in Delhi, Bangalore, Pune, Kerala and Mumbai.

Interview will be held at The Company Corporate office in New Delhi on 25th of July 2011 at 12.30pm. We will be offering appointment to 76 Candidates out of 82 candidates shortlisted for the year 2011 2nd Batch. The Designation, Job profile and Job Location will be fixed by Company HRD at the time of final process. Your offer letter with Air Ticket will be sent to you by courier before date of interview.

NOTE: You will be required to make Refundable Interview cash security deposit of Rs.11, 900/-(Eleven Thousand, Nine Hundred India Rupees) as an initial amount in favor of our company accountant name in charge of collecting payment. This refundable interview security deposit of Rs.11,900/- should be paid through our account officer in charge name to enhance easy refund immediately after the interview. Account number will be provided to you upon your response to this mail by the secretary. We adopt this method to control the Interview ground and to check people that are not serious but are present because of the free air ticket and accommodation. The interview security deposit is compulsory irrespective of candidate location

This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date/time of interview will be mentioned in your offer letter.


1. A very attractive net salary paid in L/C 52,500 INR/- to 220,000 INR/- P.M. + (HRA + D.A + Conveyance and other Company
Benefits.
2. Quality single or family housing accommodation in company community.
3. Free medical care in India for employee and family.
4. Excellent educational assistance benefits with family status employment.
5. Paid Local airfares allowing full flexibility with holiday travel for senior employees.
6. Personal effects shipment and excess baggage allowances for senior employees.
7. Full access to some of the finest and social recreational facilities in India for senior employees.


Last date for security deposit is 13th of July 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager.
Interested applicants are hereby directed to send their Resume/Curriculum vitae (CV) to our administrative department.


Regards,
Mr. Aiko Hiroko
Human Resources Officer,
MARUTI SUZUKI INDIA LTD (MSIL)
Email1: recruitment.[protected]@7koma.com
Email2: recruitment.[protected]@indiatimes.com