Maruti Suzuki India Complaints & Reviews

I booked a Maruti Swift Dezire VDi in ABT, Maruti at Trichy Branch in on 13.01.11. Even though during pre booking discussions, the sales executive was indicating a waiting time of 1.5 months which he promised to improve further, since I am exchanging my old car. But during registration the waiting period was entered as four months( tentatively). During my follow up with the Manager/ABT,Trichy on 25.02.11, he informed that delivery is being made for the bookings done in the month of August 2010. This delivery amounts eight When I enquired with ABT/ Chennai they also informed that Metro Customers are being given delivery within two months. ABT, Trichy has not responded to my request to give equal treatment to non metro customers also. When a sent a complaint to Maruti Suzuki through theIr web sysytem twice, they simply forward it to ABT and do not take any remedial action. The complaint Reference number is CRM:[protected]. I also informed " Any Time Maruti " twice but there was no response.

i had received the following content by mail.. they asked me to pay sum of rupees 12,200 as security deposit. i think this is a fake mail. and my small suction to not to believe this type of fake mail..

please kindly the maruthi suzuki company has to take severe action on the fake mail persons who are spoiling the company name..
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MARUTI SUZUKI INDIA LTD (MSIL)

Head Office Maruti Suzuki,

India Limited Nelson Mandela Road,

Vasant Kunj, New Delhi-110070

Board no.46781000

Fax: 46150275 and 46150276

Email : [protected]@hotmail.com

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from MONSTER.COM for our new plant. The

Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview.

The SUZUKI Company is the best Manufacturing Car Company in India; The Company is recruiting the candidates for our new plants in Delhi, Bangalore, Pune and Mumbai. Your interview will be held at The Company Corporate office in New Delhi on 4th Of March at 11.30am, you will be pleased to know that the 62 candidate’s selected 55 candidates will be giving appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview. The Company can offer you a salary with benefits for this post 62, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The Designation and Job Location will be fixing by Company HRD. At time of final process. You have to come with photo-copies of all required documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD

======================================

1) Photo-copies of Qualification Documents.

2) Photo-copies of Experience Certificates (If any)

3) Photo-copies of Address Proof

4) Two Passport Size Photograph.

======================================

1. Full Names:

2. Contact Address:

3. Mobile Number:

4. Sex:

5. Age:

======================================

You are to deposit a cash of Rs.12, 200/-(Twelve thousand two hundred rupees) as an initial amount in favour of our Company accountant name in charges to collect your payment. Payment for the Rs. 12,200/- (Twelve thousand two hundred rupees) through any [STATE BANK OF INDIA] OR [ICICI BANK] Branch from your Home City to our Company accountant name in charges. Account NO, which will be sending to you upon your response. This is a refundable interview security deposit. Your offer letter

With Air tickets will be send to your Home Address by courier after receiving the confirmation of interview security deposit. This Company will pay all the

Expenditure to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, and date -time of interview will be mention in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE BANK OF INDIA OR ICICI BANK. We wish you the best of luck for the subsequent and remaining stage. The last date of security deposited in bank 2nd March Of 2011 you have to give the information after deposited the

Security amount in bank to the Company HRD -direct recruitment via email.

Your Letter with supporting document will be dispatch same time by courier to your postal address after receipt of security deposit confirmation in bank. The interview process and arrangement expenditure will be paid by SUZUKI COMPANY. Lodging, travelling and local conveyance actual will be paid by SUZUKI COMPANY as per bills. The candidate has to deposit the initial refundable security as mentioned by HRD.NB: You are advice to reconfirm your mailing address and phone number in your reply. And 12,200/- (Twelve thousand Two hundred rupees) will be the refundable

Amount, as 200 rupees will be deducted as bank charges for funds deposit. And if you are been selected or not, still the amount will be refunded to you, as the amount is just to prove that you will be coming for the interview in order for us not to run at lost after sending you the air ticket and you don't show up on the day of interview. Wishing you the best of lucks.

Regards,

Shinzo Nakanishi

Chief Executive Officer, Managing Director,

MARUTI SUZUKI INDIA LTD (MSIL)

I had procured swift dzire under registration no DL 9CS 6228 on 15 oct 2008 my vehicle got first 2 service at magic auto delhi and 3 & 4 service done in mumbai at laxmi service centre mira road
From past 6 months vehicle speedometer not working my vehicle under extwnded warranty now i went sai service center in vasai road thane. The person ask me for furnishing the bill. I do not have service bills since i had been transferred to mumbai and the bill laxmi also not available since it also closed its operation. I told him that i never got serviced eccept maruti and the things not explained at the time of delivery og vehicle. Pl help thw details of service abalaible in booklet not accepted by sai service centre.
What i can do now when vehicle under ex warranty why extenfef wattanty one will do when no support further as i am also mechanical engineer i know that the speefometer was never touch during service hence the problem is in the company fitted parts only and not related to service of vehicle. The speedomter improper work only for faulty part and DOES NOT RELATE TO PASY SERVICE
IN VIEW OF ABOVE YOU ARE ADVISED IMMEDIATELY ISSUE LETTER ETC TO SAI SERVICE CENTER AND ME FOR GEYTING REPAIRED THE CAR
YOUR EARLY RESPONSE HIGHLY SOLICITED

THANKING YOU
TILAK RAJ
JOINT DIRECTOR
BUEARU OF INDIAN STANDARDS
MINISTRY OF CONSUMER AFFAIRS
ANDHERI MUMBAI
COMPLAINT made at website and no action was taken by them no follow up nothing what one can do

Dear Sir/Madam,
My name is Rajesh Ganer, have bought a brand new Maruti RITZ ZXI vehicle in the month of Aug-2010 from ACER Motors, Secunderabad (Earlier I had Maruti 800 A/C model and enjoyed it for more than 4 years. I sold it to go for a bigger one). After driving the new car (RITZ ZXI) for about a week, I found that there is an issue with the steering wheel alignment (I drove with the straight steering wheel and car was NOT going straight. This was really awkward and annoying to me since the car was brand new). I took the car to ACER Motors and asked them to take a look. First reaction from them (To my surprise) was “THIS PROBLEM CANNOT BE FIXED”. I requested them to take a deeper look and fix the issue and left my car in their service center. Next day when I went to pick up the car, ACER’s technician told me that, the issue has been fixed and I can take the car back.

After driving the car for about a week, I found out that the issue has NOT been fixed still. So, I went to ACER again and asked them to fix it and the same story was repeated again.

Now a new problem is seen in the car, Break pedal suddenly gets stuck and breaking system stops working. When I reported this problem to the dealer, same old story is repeated.

On an over all, I have reported these problems for more than 5 times and ACER was not able to fix it properly. Finally, I called their management team to report my experience. I was advised to write a note to MARUTI directly with the issue details.

I had logged a complaint to Maruti using their online form but didn’t get any response. Alternatively, I called their customer service desk and logged the complaint but in vein again.

Needless to say, I got a car with defects and am really disappointed with the quality of car and quality of service I got from ACER incase of this issue.

HI my mane is manpreet singh jhajj i just booked a swift car in nov 2010 in LIbra motors Sahnewal Ludhiana
they told too me u will get a car on 10of jan 2011. When i went there on 10 jan they told come back on 26 jan after that they told me come back on 10 feb when i went there they told me come back in march.
Overall they make me aa fool with there [censored]t service.
Anyways now i buy a FORD FOGO which is a great carbr...

i. that my name is subhash bundele. I had purchased an alto bearing number MH.15.CM.3920 from your dealer M/s. Seva for my mother who is a senior citizen and resides here in nasik.
ii. That at the time of purchase itself the said dealer had tried to cheat mr for seat cover i.e. after promising me good quality of seat cover and ambi pur air freshner had given me cheap cotton seat covers and instead of ambi pur gave me a ambi pur look alike which after my complaint to the then Regional Head of Maruti here in pune Mr. Bhuvandheer’s immediate intervention got resolved.
iii. That thereafter at the time of the first service of my alto I was shocked to witness the service center of the said M/s. Seva extremely crowded and there is not an inch of place for the comfortable movement and parking of the vehicles. The vehicles are parked at inches distances one after the other. Seeing this condition I was sure that any and ever vehicle which comes to this service center may be getting scratched by the other vehicle which is parked just at an inch’s distance to each other. To further add to my fear was the declaration behind the jobcard which I had to sign which said that at the time of service if there is any kind of damage, or theft in my vehicle the dealer would not be held responsible. Sir, I am not suppose to entire the service primises of the dealer and so cannot monitor my own vehicle there. In such event if there is some damage done to my vehicle or theft how can the dealer not take responsibility even when the vehicle is under his custody and in his premises. I raised this query to your service head here in nasik mr. vikrant which till date has not been addressed. I even told mr. vikrant that if I was aware of this condition may be I would not have purchased a maruti product where the company or its dealers don’t wanna own up responsibility. Mr. vikrant did promise me that he would get in touch with your office and revert back but its almost a year but mr. vikrant has not come back to me on the same.
iv. That Thereafter once it so happened that my fears proved to be true. At the service station of m/s. seva, I had taken my car for some complaint and there my vehicle was scrached and damaged. I have the undertaken from the dealer to prove this. Immediately I called mr. vikrant who after speaking to the service manager and getting assured that my car has been damaged, till date SIMPLY COULD DO NOTHING and I had to get it repaired at my own cost.
v. That on the Monday the 21st of Feb 2011 I had to bring my above mentioned vehicle for its 3rd servicing again to seva. Before I started I had called up the service station at around 10:35am and spoke to mr. neeraj jadhav who happens to be the service head as to if I should get my vehicle for servicing. Mr neeraj assured me that I can bring the vehicle and that there was not much rush and the servicing would be done. I asked him to make my booking for the same. Thereafter I drove to the service center which is almost 30 kms from my house only to be disappointed that even after promising me and making my reservation for servicing my vehicle was parked at the end of about 40 other cars. As I didn’t have 5 hours to wait until the servicing would be finished (that’s how much time I was told would require before my car would be attended) I choose to leave the service station.
vi. That when I came to the gate where I was instructed to leave my vehicles keys which I demanded from the watchman there at the gate the team of watchmens present there on for no fault of mine started to use abusive language just for I was trying to take my vehicle back. Giving references of my earlier complaints made to your company they even used bad words for me. Hurt as I was very badly I immediately called mr. kishore chaudhry in pune and made him listen to all the carp that was being told to me. Hearing all that mr. kishore chaudhry asked me to hand over the phone to the man who was shouting the most. As I tried to do as instructed, the staff of seva all gathered there and in utterly destructive mood asked me to tell mr. kishore that if he wanted to talk to them he should come in front of them in their office there in nasik. MR. KISHORE IS A WITNESS TO ALL THIS. Thereafter I told mr. kishore that I cannot take it anymore and I wanted to leave that primises immediately and go away. But mr. kishore made me wait and assured me that the he would immediately bring it to the knowledge of the owner and assured me that the owner would come and apologise to me for all that. But sadly I kept waiting there for more then 45 min in the hot sun but neither the owner bothered to come and solve the issue or even apologise to me nor mr. kishore did call. I left the service primises along with my vehicle.
vii. After reaching home I called mr. kishore at around 3pm and asked him for the reason why I was treated the way I was for which he had no answer. At my telling him that even after his assurance no one ever came to me from the agency or even apologized to me, he was still quite.
viii. That thereafter on the 22nd of Feb I thaught I must inform about all that happened to your company and demand for action against the said dealer M/s. Seva I called mr. Goel at around 10:30am who is suppose to be the Regional Head of Maharashtra. I told him each and everything in detail and demanded action against the dealer and also requested him to question mr. kishore who suddenly had changed and was suddenly trying to tell me that he could do nothing much and that I must leave the matter. Mr. goel after listening to me said that someone from the company would get in touch with me for this in 2 hours time. Its more then 12 hours passed but no one has bothered to get in touch as he assured.
ix. In the mean time I then called ms. Premlata in the corporate office of maruti there in gurgaon and told her all that I had been facing. She got me in touch with one gentleman mr. shiv hari saying that he is the head of customer care of maruti and that I must put my complaint to him. I did so. This gentleman also just for the heck of it heard me and promised me that “someone would get in touch with me soon” and hung up my phone.
x. I spoke to mr. shiv hari at around 12:30pm and his commitment was that someone would call me in 1 hour but I kept calling his number only to hear ms. Premlata answering my phone every now and then helplessely. At around 4:40pm I called mr. premlata who then got me in touch with your office where I met mr. verma who very kindly and sweetly gave me your email id and asked me to pen down my complaint.
Sir, with utmost respect and a very painful heart I just want to ask u this one question with your kind permission…IS THIS THE CULTURE OF MARUTI SUZUKI ? IS THIS THE PROFESSIONALISM OF YOUR STAFF? ARE THESE KINDS OF FOOTPRINTS WHICH YOUR COMPANY HAS LEFT ACROSS THE COUNTRY? I called mr. ranjeet who is the regional manager for services to complaint about mr. vikrant and mr. kishore but I must tell u that mr. ranjeet is same as them as he very rudly just tell me that he dosent have time for customers. Mr. Shinzo Nakanishi I must tell u with a very painful heart THAT I AM ASHMED OF HAVE AFFILIATION WITH YOUR COMPANY AND ITS PRODUCT for this feeling of mine no one but your own staff namely:
a. mr. vikrant singh.
b. Mr. kishore chaudhry
c. Mr. ranjeet
d. Mr. goel
e. Mr. shri hari
f. M/s Seva
Alone are responsible. I can very confidently tell you that M/s seva is what the above mentioned staff has made it to be. For if the above mentioned people did their job honestly and the way they are suppose to do it there cannot be any M/s. seva doing harm to innocent customers like me. For then he would have the check and control of the company failing which he would defiantly face the consequences. But the reason why such dealers dare is only for your own staff is behaving unprofessionally.
Sir, there is too much pain in me caused not only by your dealer but also your concerned officers whom I have named above. So if you really want to do some good I say that the above mentioned staff and your dealer is nothing but a liability to you which you must get rid of immediately. I demand justice from you but if you too are helpless then I shall be compelled to approach the court for justice in which case I shall hold your company responsible for all its cost and consequences.
Awaiting to hear from you soon and hoping for an immediate action against all of the above

I have a Swift with registration no. MP 04 CC 8420, which I had purchased in Jan'2009 from Jeevan Motors, Bhopal.
The vehicle during the last 2 years has been repaired and serviced at Jeevan Motors.
One day I discovered that my vehicle was not having coolant instead water had been filled in its place.
I made the complaint to their service deptt. but I have had no response from them.
It is really disgusting. Dealer of such a reputed brand doing such cheap thing.

Vehicle Name Access 125 Model UZ – 125
Frame No. MB8CF4CAL98277505 Engine No. F486 – 277590
8th Service Coupon No. 186325
Complain
JOB CARD No.- 3856
Dear Sir,
Above vehicle was given for routine service on 11.30 am dated 23.2.2011 to your authorized service center at Hiran Magari, Sector No. 6, Udaipur vide coupon Number & job card number mentioned above. The delivery time given was 23.02.2011 at 6.00 pm.
It is sorry to say that when approached to your authorized service center at 06.15 pm the authorities told to collect the vehicle on 24.02.2011 since as per them there was shortage of service operators. If any problem was there the authorities can intimate over telephone regarding delivery but they have not bothered to do so. My residence is in Sect -14, Hiran Magari Udaipur from there I have to catch two auto rickshaw to reach there and spent Rs.50/-.
When asked for Service complain book the authorities told that they have no complain book. Such a bad response is not expected from a reputed company SUZUKI ‘s service station.
May please look into the matter and arrange for needful at earliest. Further the Customer complains book may also be made available on demand.
Thanks & regards.
Dr. Prakash Chandra Sindhi
[protected]
[protected]@gmail.com

hai sir ,
am Byju varghese from kerala the reason i mail you that , i purchase a new model of maruti suzuki alto lxi on 27/01/2011 form avg motors,thiruvalla, pathanmthitta (dist). after that i have lot of problems with my car . the following are the problems.
1. on the delivery time (evening 18:00Hr) i get my car with out a single drop of petrol after that they gave me the voucher to purchase the petrol and they take back the voucher and fill the tank
2. on the same date (27/01/2011) evening i check the lights of my car then i notice that the right back side park light was not working so i call and told the problem they said that came on tomorrow morning to repare it.
3. on the date of booking time i told them to paint both the bumbers as the body color ,at the time of delivery i saw that the paints was very poor because they painted their only a single coat of paint on the bumbers so the black color was visible on the bumbers i think so and also the color of my car is ecuru beige they give bill around 3500 bucks i show the painted bumbers to the sales person and the painter they told me that on the time of first service they will repaint it as perfect.
4. second day (28/01/2011) morning i went to the showroom on that time i put the a/c on when i notice that there are some sound from the compresser and told to them then they reply that they dnot have spare parts of the a/c compresser and also i met to the customer care associates they say that wait for few days when the spare will come they will inform and replace it as much as possible.after five days(4/02/2011) they call me and replace the compresser.
5.after two weaks my car has a skrach on the right back side and went to the show room to paint it as perfect but went i saw my car its so horrible that the paintings are very poor like a little kid painted my car.i told about that they take back the car for there painting.
6.on the time of booking the car i also booked for the music system to fix the car on the delivery time from avg motors. i have trip on 21/02/2011 on the time of the trip the car jumped into a gutter a part of the dash board including the music system fell down on the way i went to another service centre to repaire it they found that there is no squrees and clips on the dash board after that i came back to my native and and went to avg motors and i saw them they said sorry when the fixing time may the technishion forget to fix the squres and clips and they repaiered and i asked them to check it out all the things in the car and they old me that everythings are fine in the car and you can take it to the home , when i entered to the car the entire part of the glove box and the front part of the music system fell down at that time one of the sales excutives and some other workers of the avg moter are the witness of the event happend again they said me sorry and say that they forget again to fix that things. today on 23/02/2011 i donot know what will happen with this car with avg motors i feel bad about the serviceing and they are trying me as a fool thats why i register the complaints to the officerers,i fade up the dealer and take necessary action to these problems as much as possible,the main think is that am leaving india on 26/02/2011that why i mail the complaints and also am adding my email id [protected]@hotmail.com

by,
Byju Varghese

i am also one of the targets!!

FileView
MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki, India Limited.
Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Email: [protected]@hotmail.com
Tel: [protected]
Fax: 46150275 and 46150276

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from MONSTER.COM for our new plant. The
Company selected 62 candidates list for Senior Engineer, IT, Administration,
Production, marketing, accountant, receptionist and general service
Departments. It is our pleasure to inform you that your Resume was selected
as one of the 62 candidates shortlisted for the interview. The SUZUKI Company
is the best Manufacturing Car Company in India; The Company is recruiting the
candidates for our new plants in Delhi, Bangalore, Pune and Mumbai.

Your interview will be held at The Company Corporate office in New Delhi
on 1st of March 2011 Time 11.30am. You will be pleased to know that the 62
candidate’s selected 55 candidates will be giving appointment, meaning your
Application can be in progress to the final stage. You will have to come to the
Company corporate office in New Delhi. Your offer letter with Air Ticket will
be sent to you by courier before date of interview. The Company can offer you
a salary with benefits for this post 62, 000/- to 200, 000/- P.M. + (HRA + D.A +
Conveyance and other Company benefits. The Designation and Job Location will
be fixed by Company HRD at the time of final process. You have to come with
photo-copies of all required documents.
===========================================
REQUIRED DOCUMENTS BY THE COMPANY HRD
===========================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9. Two Passport Size Photograph.
======================================
You are to make a security deposit of Rs.12, 800/-(Twelve thousand eight
hundred rupees) with us as an initial amount in favour of our company
accountant name in charges of collecting payment. The refundable interview
security deposit of Rs. Rs.12, 800/- should by paid through any [STATE BANK OF
INDIA] OR [ICICI BANK] Branch closer to you to our company accounting officer
in-charges. Account number will be provided to you upon your response to this

mail.

NB: You are advice to reconfirm your mailing address and phone number in your
reply to this mail. This Company will be responsible for all other expenditure to
you at the time of face-to-face meeting with you in the Company. The Job profile,
salary offer, and date -time of interview will be mention in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 26th of February 2011. Note the earlier the
deposit is made the earlier your position will be secured by the Company HRD
recruitment manager.

Regards,
Mr. Aiko Hiroko
HRD -direct recruitment manager.
MARUTI SUZUKI INDIA LTD (MSIL)

It was posted originally on 10th January at following board as I was not aware about this website. Posting it again as my problem has not been solved yet.

http://www.complaintsboard.com/complaints/swani-motors--ludhiana-maruti-dealer-c...⇄

I have taken my accidental car to Swani Motors on 27th December 2010 for repairs and I was promised it to be delivered on 3rd January by Paint WorkShop Manager, Javir Singh. When I called on 2nd Jan to ask a time to pick the car on 3rd Jan I was tald to wait until 4th jan and then 5th Jan. Again on 5th January 2011. Reaching Jasvir on Phone had been a pain, he rarely picks his phone( once in few days) and never bothers to call back or inform on his own if the car is ready or delayed. It is you the customer who have to follow him dedicatedly to hear something!!

After a long follow up finally phone was picked on 5th and was told it should be ready on 7th January and this is final promise and when I tried to call on 7th January almost after 2 hours phone was picked up and was told that now it will be ready for deliver on 10th morning positively as the car is going for paint.

And today since morning I was trying to reach Jasvir Singh on phone and I was told to be given an update on the time to pick up soon at 10 AM. Then now Jasvir's assistant Mr. Bhatia called me up telling that Jasvir has told him to call and inform me that car is going to paint now and should be ready for delivery tomorrow.

I am so frustrated and disappointed at this moment and have spoken to Jasvir at length about timely delivery of car as I had relatives visiting me from Canada and asked for one date as I was told of similar experiences by other customers on regular basis, that Swani Motors never deliver a car on time. he promised to believe me that things have improved now and I can pick the car without any 2nd date on 3rd of January.

I have tried to reach owner Mr. Gagandeep Singh Swani on his office and mobile phone given by receptionist, but to utter disappointment it went unanswered.

Not sure what to do, I am paying Rs. 2500 per day for taxi and at Swani Motors there is no one who can understand what Customer Service is??? I am Swani Motors Customer for more than 11 years now and we have( friends and family) bought more than 12 cars from them including the servicing from them on regular basis.

I have called Maruti Service Center on the same day and got complaint number from Maruti # [protected] on 10th January 2011.
[protected]
I followed up and finally got the car by spending the whole day following up with the dealer work shop team in person. At that time I was asked to pay Rs. 24,500.00 than originally Rs. 13,000.00 quoted by workshop manager(Jasvir Singh) and when I protested, I was I need to pay if I need the car to delivered.

When I inspected the car before delivery there were following issues still there:

1. The all New Dicky( it had to be replaced) was having a dent on it!!
2. The Front bonnet having paint scratches( it was also all new because of replacement)
3. The Outside Rubbers of all doors were missing/damaged.
4. The Mirror plastic on passenger site was broken.
5. The whole painted area was having grains on it.
6. Paint was there everywhere in the car, on seats, plastics, rubber etc.
7. There doors were not aligned with each other.
8. The Bonnet's was unevenly placed.
and lot more items.

This was brought to notice of Mr. Mahesh as Jasvir Singh suddenly disappeared from the workshop. The I spoke to Mr. Sanjay( or Sanjeev) who was main manager for dealership's workshop. He spoke to Jasvir and then Gagandeep Singh and I was told they wanted me to pay to take delivery and the issues I told will be taken care and I need to bring car again. In all they billed my car for about Rs.40000.00. I was so frustrated and had no option but had to pay to take delivery of car.

The next day I visited Mr. Gagandeep Swani's office to show him the issues and about the billing because I was charged much more than Rs.13000.00 quoted to me by Mr. Jasvir Singh. I was once again promised to get the things looked into and get my car fixed.

Then after 2 days after my follow up with Jasvir Singh, the car was picked by Jasvir and Mahesh for fixing the pending issues and paint problems etc. That day Dicky, fender and bonnet was repainted and most of the paint was removed from plastics and I was delivered the car and was given refund of Rs.2500 by a voucher. When to the delivery guy I told that pain still have problems, I was told since paint is fresh they will take the car again and get it compounded and get the rest of the issues fixed( e.g. paint on surfaces and rubber issues on windows outside).

Then after almost a month I had to call them again to get the issues fixed as the car ride has gone very bumpy. That day I paid about Rs.2000.00 for issues other than the original ones as I had to get seat belts replaced too.

But when the car was delivered at home I noticed the same issues once again. You can still see the thick paint spots on the bonnet, fender and much more the palm imprint on the paint!!! The car is now missing at regular intervals adding more pains!

I have been a very loyal customer to Maruti and Swani Motors in particular, but am so frustrated with the present experience, I can't believe that after spending Rs.40000.00 I got a crap service and they screwed up my car.

Is someone listening seriously at Maruti or Swani Motors, Ludhiana? Please Help!!!!

Thank you - Satinder

This goes way back in Nov 2010 when after my 3rd free services, my complaint of Wobbling was not heard and acted upon. In all my three services, I have complaint to so called " Service Advisor" about my Car Wobbling at SK Wheels turbhe Navi Mumbai but problem still remain unresolved.
My last Complaint towards this was on 06th Dec 2010 to [protected]@maruti.co.in & [protected]@skwheels.net where I got calls and took my car twice to their service centres for repair and check. the car was ket for about 4-5 days to check, finally Workshop manager confirmed that tyre company will replace tyres and Wobbling will be resloved. To their calculation and discussion, tyre company along with dealer told me to pay Rs 1800/- for tyre replacement charges. In all, I assumed that after so much of efforts and car been at Service centre, issue will be resolved.
Unfortunately after a week, when I took my car for a drive at Express Highway, I realised Car Wobbling at speed of 60km again. I spoke to Workshop manager and gradually we both went for a test drive. Smehow Workshop Manager convinced me in saying that Roads are not good enough and there will be minor wobbling there due to road conditions and at the same time, also denied that there is any Wobblingat speed of 60km.

Overall, I am too much disappointed with the services given and the issue still remains unresolved.


Diappointed Consumer of Wagon R - MH 43 AB[protected]

We own a Maruti Desire, RJ25 CA 1091, 2010 model, we purchased it from jaipur.

Last month on 18th Jan we were coming from Kota to Sawaimadhopur. Suddenly we found that heavy fumes started coming out from our car bonnet. We were so fainted that on the spot we stopped the car and came out from the car. We thought it might be fire in our car but it was not the fire. It was really very strange that without any accident how come such fumes coming out from our brand new car.

Then we called for help and we got the help from nearby toll, they sent an ambulance to pick us. We also called to toll service they took our car to Sawaimadhopur. There we took our car to Vipul Motors service station. After inspection at service station they said that engine got ceased as coolant was leaked, but didn't find any reason for coolant leakage. While inspection they found that there was no accident, not even a small scratch on the car.

As our car is under guarantee period they said that they will replace the engine free of cost and give us back. It’s almost 1 month over but my car is in same condition. Every time we are going to Vipul Motors service station, they send us back by saying that they will repair the car by tomorrow.
But now I am so much fed up of the service provided at Maruti service station at Sawaimadhopur that I am looking to get the help from consumer court.

It’s my humble request to you, as due to manufacturing defect in my new maruti car coolant was leaked and engine got ceased, Please replace the defected engine of my car and give it back to me ASAP.

Its really painful to me that in such a time when every company is giving better services to their customer we are getting such poor service from such a esteemed organisation.

i have bought a maruti suzuki alto lxi on 24/11/2010. my car has run only 1800 kms till 16/02/11 and the clutch set of the car has totally been destroyed on the first long trip. though i replaced it and have to pay Rs. 3500 for replacing it from maritu dealer but if this type of problems occur in new cars it is very difficult to survive as a top car company for maruti. i am feeling that there is no reason to suggest anybody to purchase a car from maruti

sir, i have recieved email for interview from the name marutisuzuki india limited through moinsterindia .com .I am attaching the interview selection letter.please do reply urgently as it has asked for interview on 22nd february in new delhi.
MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Email: [protected]@live.com
Tel: [protected] (10:00 AM TO 5:30 PM)

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from MONSTER.COM for our new plant. The Company selected 62
candidates list for Senior Engineer, IT, Administration, Production, marketing and general service
Departments. It is our pleasure to inform you that your Resume was selected as one of the 62
candidates shortlisted for the interview. The SUZUKI Company is the best Manufacturing Car
Company in India; The Company is recruiting the candidates for our new plants in Delhi, Bangalore,
Pune and Mumbai.

Your interview will be held at The Company Corporate office in New Delhi on 22nd of February 2011
at 11.30am, you will be pleased to know that of the 62 candidate’s selected 55 candidates will be
given appointment, meaning your Application can be in progress to the final stage. You will have to
come to the Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to
you by courier before the date of interview. The Company can offer you a salary with benefits for
this post from 62, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits.
The Designation and Job Location will be fixed by Company HRD at the time of final process. You
have to come with photo-copies of all required documents.
=====================================================
REQUIRED INFORMATION AND DOCUMENTS BY THE COMPANY HRD
=====================================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9. Two Passport Size Photograph.
====================================================
You are to make a REFUNDABLE cash security deposit of Rs.12, 800/-(Twelve
Thousand Eight Hundred Rupees) as an initial amount in favour of our company accountant name in
charge of collecting payment. This payment covers Registration,Interview,insurance,
Processing & Maintenance charges. The refundable interview security deposit of Rs. 12,800/-
should by paid through any [STATE BANK OF INDIA] OR [ICICI BANK] Branch closer to you to our
company accounting officer in charge. Account information will be provided to you upon your
response to this mail.

REASONS FOR INTERVIEW SECURITY DEPOSIT: This is a measure we have taken to check bogus
applications from unserious candidate who applies for job and we send them offer letter and air
ticket and also make the above mentioned arrangements in other to give them a comfortable
interview and they fail to appear for interview which is a huge loss to the company and the
interview becomes shabby and hence we fail to recruit the needed manpower. But with your

security deposit we will be assured that our expenses will not be wasted. Please do comply with us
as your refundable security deposit will be returned to you in cash immediately after the interview
is over at the very premises of the interview.

NB: You are advised to reconfirm your mailing address and phone number in your reply. This
Company will be responsible for all other expenditure to you at the time of face-to-face meeting
with you in the Company. The Job profile, salary offer, and date -time of interview will be mentioned
in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 19th of February 2011. The earlier the deposit is made the earlier
your position will be secured by the Company HRD -direct recruitment manager.

Regards,
Mr. Aiko Hiroko
HRD -direct recruitment manager.
MARUTI SUZUKI INDIA LTD (MSIL)

MARUTI SUZUKI INDIA LTD (MSIL)
Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Fax: 46150275 and 46150276
Tel: [protected]

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from India Job Site for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The SUZUKI Company is the best Manufacturing Car Company in India; The Company is recruiting the candidates for our new plants in Delhi, Bangalore, Pune and Mumbai.
Your interview will be held at The Company Corporate office in New Delhi on 25th of February 2011 at 11.30am. You will be pleased to know that the 62 candidates selected, 55 candidates will be giving appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview. The Company can offer you a salary with benefits for this post 64,000 INR/- to 200,000 INR/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The Designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents.
=========================================
REQUIRED DOCUMENTS BY THE COMPANY HRD
=========================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9. Two Passport Size Photograph.
======================================
You are to make a cash security deposit of Rs.10, 900/-(Ten Thousand, Nine Hundred India Rupees) as an initial amount in favor of our company accountant name in charge of collecting payment. The refundable interview security deposit of Rs. 10,900/- should be paid through any [STATE BANK OF INDIA] OR [BANK OF BARODA] Branch closer to you to our company's accounting officer in charge. Account number will be provided to you upon your response to this mail.

NB: You are advice to re-confirm your mailing address and phone number in your reply. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date/time of interview will be mentioned in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 22nd of February 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager.

Regards,
Mr. Aiko Hiroko
Human Resources Officer,
MARUTI SUZUKI INDIA LTD (MSIL)
Tel: [protected]
dgoh_maruti.[protected]@dgoh.org
recruitment.[protected]@dgoh.org

SIR,I HAVE WRONGLY PURCHASED ACCESS 125 ON 08.02.10 FROM PRADHANMOTORS ,BHAWANIPATNA ,CODE NO-183101,SELF STARTING PROBLEM IS FROM OCT. 2010, EVERY TIME YOUR DEALER IS CHARGING THE BATTERY & I AM PAYING RS 40/- BUT THE PROBLEM IS AS USUAL. NOW THE BATTERY IS LYING WITH YOUR DEALER PLEASE REPLACE THE SAME IMMEDIATELY AS ACCESS IS USED BY MY FATHER WHOSE AGE IS 59 YEARS and ALSO YOUR FUEL AVERAGE IS AS USUAL 34 KM PER LITER
FROM
SHYAM LAL AGRAWAL,[protected]

Respected Sir,I have recently purchased Maruti Swift from SAWANI MOTORS Amritsar.I am very disappointed with their service.I have changed 3 cars but I have first time bought car of Maruti and I was very incomfortable with their service.The agencies of Toyota,Ford,Hyundia and they gave full regard respect to the consumer they even say consumer to sit they does't even offer water also.I reached agency at about 10 am at agency on the day of delivery but I got the car at about 7 pm.They even not listen to the consumer.
Please take immidiate action on them
Thank you

somebody is sending frequently mails from maruti suzuki to me and i have deposited 12800/- but fter that he is deamanding to submit 17200/- rupees .please take some action Reply
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MARUTI SUZUKI INDIA LTD
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MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.
Board no.46781000.
Tel: [protected]


Dear applicant;

We are in receipt of your email, Be informed that the security deposit payment which is 12,800 INR is a refundable deposit, and should be deposited into the HRD account details given below so it will enable us to send you your Air Ticket and offer letter. You are required to deposit the refundable interview security deposit to this below account details. Note, you need to show us the copy of the deposit slip and offer letter on the date of your interview at the gate in-other for you to be allowed by our security officials into the company premises for the interview .


Be informed that the account given to you is the Senior HRD Account Number that is been used for this recruitment. The reason for that is the payment will be refunded back to applicants immediately after the interview and that is the reason why we are not using the Company Bank Account. Do ensure it's a CASH DEPOSIT so that you can send us the scan copy of the deposit slip for verification and registration by our account department and also to enable us return it back to you immediately after the interview is over.

Below are the account details for payment:

ACCOUNT NAME: SUMAN PANDAY
ACCOUNT NUMBER: [protected]
PAN: BDYPP0599N
STATE BANK OF INDIA

Reasons of payment : The refundable payment of 12,800 Rupees is being required from you as a measure we have taken to check bogus applications that we do recieve, which means only seriously interested and ready clients will have to apply and recieve our offer letter and flight ticket to destination and venue for the interview as we have had a lot of occasions where adequate preparations are made for applicants and they never show up for interview or recruitment and we thereby incure huge losses.

IMPORTANT NOTICE:
Be informed that we will be providing you a two way ticket, accomodation and feeding during the period of the interview and aptitude test. And your security deposit will be refunded to you in it's full amount immediately after the interview irrespective of you being shortlisted for the job or not. Payment is strictly by CASH DEPOSIT as CHEQUE AND DEMAND DRAFT are not accepted because the security deposit will be in our custody for a short period of time and will be refunded to you in cash just immediately after the interview.


As soon as the payment is made, please kindly send us the scan copy of the payment slip through email for confirmation and give us a call to that effect as it will help us facilitate the documents for sending your air ticket and other requirement for the preparation of your interview date.

Regards,
Mr. Aiko Hiroko
HRD -direct recruitment manager.
MARUTI SUZUKI INDIA LTD (MSIL)

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office

Maruti Suzuki India Limited,

Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Fax: 46150275 and 46150276

Tel: [protected]



Dear Esteemed Applicant,



This is to inform you that your offer letter and air ticket is ready for delivery to you. But there is a new directive given to us by the Home Ministry that as a multinational company every staff we employ should be duely verified and should have the following clarifications documents:



Letter of Guarantee and verification from the Home Ministry

Anti-Terrorism Clearance Certificate

Supreme Court Letter Of Clearance



Owing to this our legal department went swiftly into action to secure these documents on your behalf and the process is almost completed but for some financial commitment that you will have to make to support our legal department to complete the process to secure these documents to you.



You are hereby requested to pay the sum of 17,200 Rupees (Seventeen Thousand Two Hundred Rupees Only) to secure the release of those documents to you and hence will be permitted to dispatch your air ticket to you to enable you attend the interview and subsequently secure this job.



We advice that you make this payment today to enable our legal team secure these documents before the end of working hours and hence the dispatch of your offer letter and air ticket to you at once and hence you will have enough time to prepare for the interview. Attached is a document that you will print out, fill, sign and scan and send back to me via email.



Find Below the account information for you to make the payment:



ACCOUNT NAME: SUMAN PANDAY

ACCOUNT NUMBER: [protected]

PAN: BDYPP0599N

STATE BANK OF INDIA



We will really appreciate your co-operation to enable us give you the best of service.



Regards,

Mr. Aiko Hiroko

HRD -direct recruitment manager.

MARUTI SUZUKI INDIA LTD (MSIL)




LETTER.jpg LETTER.jpg
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I HAVE RECEIVED AN EMAIL REGARDING RECRUITMENT IN MARUTI SUZUKI.THEY HAVE ASKED FOR AN AMOUNT TO BE DEPOSITED TOWARDS FLIGHT CHARGES. I HAVE HEARD SUCH A FAKE CLAIM AND I WILL LIKE TO POST ITS DETAILS.


REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from TIMESJOBS.COM for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 62 candidates short listed for the interview. The SUZUKI Company is the best Manufacturing Car Company in India; The Company is recruiting the candidates for our new plants in New Delhi, Karnataka, Tamilnadu, Gujurat,


Ahmadabad Bangalore, Pune and Mumbai,

Your interview will be held at The Company Corporate office in Bangalore on 24th of February 2011 at 11.30am, you will be pleased to know that of the 62 candidate’s selected 57 candidates will be given appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company corporate office in Bangalore. Your offer letter with Air Ticket will be sent to you by courier before the date of interview. The Company can offer you a salary with benefits for this post from 26, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The Designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents.
=====================================================
REQUIRED INFORMATION AND DOCUMENTS BY THE COMPANY HRD
=====================================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9. Two Passport Size Photograph.
======================================
You are to make a cash security deposit of Rs.7, 800/-(Seven Thousand Eight Hundred Rupees) as an initial amount in favors of our company accountant name in charge of collecting payment. The refundable interview security deposit of Rs, 7, 800/- should by paid through any [STATE BANK OF INDIA Branch closer to you to our company accounting officer in charge. Account information Account NO- [protected] NAME OF Mr. SHASHANK AGGARWAL -.REASONS FOR INTERVIEW SECURITY DEPOSIT: This is a measure we have taken to check bogus applications from unserious candidate who applies for job and we send them offer letter and air ticket and fail to appear for interview but rather convert the air ticket to their own personal and selfish use which is a huge loss to the company and the interview becomes shabby and hence we fail to recruit the needed manpower. Please do comply with us as your refundable security deposit will be returned to you in cash immediately after the interview is over at the very premises of the interview.

NB: You are advised to reconfirm your mailing address and phone number in your reply. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date -time of interview will be mentioned in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 14th of February 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager.

Regards,
Mr. Sunil mahajan

MARUTI SUZUKI INDIA LTD (MSIL)
Bangalore
202, 2nd Floor, Embassy Classic
Vittal Millay Road,
Bangalore - 560001
Board no.46781000
Email: maruti.suzuki.[protected]@live.in
Tel: +91-[protected] [protected]

NOTE: -After confirmation in bank you have to send the scan copy of

Deposit slip to this email id: maruti.suzuki.[protected]@live.in