[Resolved]  Maruti Udyog Ltd — poor customer care

Woeful service and billing tantamount to fraud by Maruti ABT, Coimbatore:

M.E. AVARI
“Fleurette”,
Sivanadi Road,
Kodaikanal 624 101,
24th September 2012.

ABT MARUTI,
744, Puliakulam Road,
Coimbatore 641 037.
Phone:[protected]

Regd. With A/D.

Dear Sirs,
BALENO TN 57 W 1703
I write in connection with the recent servicing of my Baleno, TN 57 1703 on 28th August 2012 and your bill, in connection with the same, dated 30th August 2012, Cash Memo No. BC12007699, Customer ID [protected].

There are a few points from your bill that I would like to raise. They are as follows:
1. Gasket, Cylinder head cover (4 valve) – This was done to stop a small leak but in the process the thermostat was not fitted back properly and stopped functioning resulting in boiling and other problems. 119.80
2. Balancing WT – 120GMS (5/10GMS STR – 186.98
Wheel alignment 350.00
Wheel Balancing 4 Wheel 240.00
3. Coolant (SG) NON AMINE 205.24
4. Synthetic Oil (0W40) – Mibil 1 3530.57

Point One is already explained and the only conclusion that can be reached is that this was a job not well done.

Point Two. I regret to inform you that no wheel alignment nor wheel balancing was done. I had to stop en route at the MRF wheel balancing centre at Udumalpet and, in the presence of Mr. Joe Antony and Mr. Kishore Cariappa (both Maruti vehicle owners), the MRF people showed us that nothing had been done and we had to waste time to have to done by them. I attach a Xerox copy of their bill.

I had the vehicle rechecked here at the Maruti Authorised workshop in Kodaikanal, as steam from the engine bay was fogging up the windscreen and of course found that the thermostat was fitted poorly and has, as a result, stopped functioning. They are ordering a new thermostat, which should be here in another three or four days. In addition they found the newly added Engine oil and Coolant weren’t up to the required mark and needed to be topped up. I also enclose a Xerox copy of their bill for your reference.

I can understand errors and even shoddy workmanship but this is deliberate fraud. I have trusted your workshop implicitly for so many years and feel very hurt and cheated. There is nothing further I have to say or can say but to do this kind of nonsense to your loyal client is very hurtful and I definitely need an explanation – without excuses – from your office.

Thanking you,

Yours Sincerely,

M.E. Avari.

c.c. Mr. Kishore Cariappa.
c.c. Mr. Joe Antony.

Dea sir,
My name is Chetan Babubhai Patel from India, Gujarat, Ahmedabad.
I purchase maruti RITZ VDI, with Invoice no:VSL12000294 Dtd:[protected] from your dealer B.M.AUTOLINK, GANDHIDHAM, on a new car, Till to day B>M>Auto link is not provide me service book for car service.
Now i knew from some reliable sources that the car is not fresh but used for 1 to 1 and half year before delivered to me and that time care is fully damaged by accident and repaired then delivered to me as a fresh car. Then i search on net and printout care history and i know that in past services of care for service times.
Previous owner was Mr Jagdish Ramprakash Khokhar, please do helpful in above matter and give me justic.

Vehical Information:
Model: SE
Chassis no: 282119
Engin no: 1530020
Please reply within 5 days, If not reply from your, We will go to Legal Action.

Thank's & Regards,
Chetan B Patel.

Sir

Mai ne Zen estilo car Jan 2011 mail Li thi or extended warranty bhi kare hai par aap ke service center par is ki koe jankari nahi di jati hai Mai ne 1 Sal phale aap Ni power window change kare thi or 13.09.2014 ko service kare hai usmai Bering change kiya kya ye do no part e. Warranty Mai hai or extended warranty ki puri jankari de jis se Mai use kar saku car no up15as2824 hai

sanjay garg
meerut
[protected]

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