Maruti Suzuki India Complaints & Reviews

Maruti Swift Zxi vehicle (Owned by my father) caught fire while parked and locked at our residence at Kothamangalam (near Kochi, Kerala) on 9th November 2008. The incident happened in the evening at around 8:15 p.m. To our utter shock and disbelief, the engine compartment was engulfed in fire for about 15 minutes before we somehow managed to put out the fire. The engine compartment, the hood, the fender, bumper and even the tyres have melted on extreme temperatures. The front windshield also cracked under the heat. Thankfully, we were not using the vehicle when this incident occurred and no one was injured!

Even though we have heard about cars catching fire, this was a total shock for us and not expected from a product manufactured by a trusted and well known company like Maruti Suzuki. We have been a loyal customer of Maruti for the last 17 yrs. We owned a Maruti Omni for 14 yrs before buying this Swift in July 2005.

As soon as the incident occurred on Sunday[protected] the following were done -

1. We had contacted Popular Services.
2. Also called Maruti's Toll Free[protected] number who directed to us to the nearest service center - Indus Motors, Muvatupuzha (Ernakulam Dist.)
3. On[protected], Service Engineer from Popular, Kothamangalam visited our home.
4. At 9:30 AM on[protected], A.S.I of Police, Kothamangalam visited our home (site) and issued the GD form.
5. At 11:30 AM on[protected], surveyor from insurance company visited the site.
6. At 5:30 PM, the vehicle was towed to Popular Services.
Currently the car is at the service center of POPULAR VEHICLES SERVICES LTD, Cochin.

Name, location and code of the Maruti service center:

POPULAR VEHICLES & SERVICES LTD.
NEAR LISI HOSPITAL
OPP. IMA BLOOD BANK
COCHIN
Maruti Dealer Code: 2701-04

We had raised a complaint with Maruti and requested for a contact person to discuss the issues. We were given a tracking number and were directed to the Regional Office, Cochin.

Yesterday[protected] my father met Mr. Balaji, Territory Manager at Regional Office, Cochin. His approach was much worse. On asking about cause of the fire, his only answer was there are no manufacturing defects. He didn't give a proper explanation for the cause. My father felt he was suspecting we had intentionally burnt the car.

Despite following up on each and every step, the insurance company (National Insurance) is raising issues on the veracity of the claim. They are saying the claim form was not collected within the stipulated time and giving other silly reasons for delaying the progress of claim. No one from Popular/ Maruti / National Insurance Company has been proactive in telling us about the procedure for closing out the issue.

The car catching fire itself was a big shock. Now the attitude and approach from service center, Maruti, and the Insurance Company are not at all satisfactory.

The car is under extended warranty and is a well maintained vehicle. Also services were done on time and done at Maruti Authorized Service centers. The majority of the services were done at POPULAR VEHICLES SERVICES LTD, Cochin. This is a fact agreed by the Territory manager.

We are totally shocked by this incident and our confidence in Maruti is lost forever.

We would greatly appreciate if any one can direct us to a proper contact who can help us find the root cause of the issue, and get this matter resolved.

Dear Sir,

My car No. RJ19 IC 8784 Maruti wagon-R (RED) is stay at your service station at new power house road purchase on 10/05/08 from JMJ Service station. it was booked for ii service on 10/05/2008 in good condition to mr. Lochan your serivce supervisior at the time ot delivery i found very much noise in excell. mr. lochan tell me for replace the excell but he is not found the excell in his stock and advise me for wait whenever he not received the excell your car is stay at your service station.

you are requested to clear the matter and replace the excell as soon as possible becase i require the care very much.


thanks

vishal jain
MOBILE NO. [protected]

I am having card no [protected] . For the last 15 days I am requesting to redeem my auto/torbo points and I rang 3 times to your customer care but every time they give one or other excuse.Some times due to technical reasons and sometime non availbility of Indian oil coupon.Two months ago I went to Maruti service station for service and when i ask them to redeem my auto points with the bill .They also refused due to Technical reason . I fail to ubnderstand What is this Technical Reason. Is there any dispute between Citi Bank and Maruti Auto?Even when I requested ur Customer care executive to connect me to some senior officer She kept me on Hold for more than 15 minutes and even than no body came forward. This happened Twice today only at 4.00pm.
You are requested to lookinto it.

thanks.


Vinod Wadhwa
m-[protected]

I am writing this in occurrence to recent incidents and Experience I have had with Sagar Automobiles, Bangalore, I have had at least 6 occasions in the last 12 months where I got a chance to interact with the Service teams @ Sagar, Apparently, none of them have been completely satisfying for me and my issues with my call.. It’s been a night mare for me from the time I have purchased my vehicle ..Below summary would give you an idea of what pain I am going through .

First Interaction with Service
 Day 2 of my vehicle purchase, I observe all unpainted plastic parts fading off .. turning into White and grey color, I had tough time explaining it to people of the reason with the brand new vehicle
 Day 5 If the vehicle is loaded completely ( 5 members seated ), the Car hits road humps very badly .
Resolutions provided
When I called up the sales person, Srinivas from sales, he told me to handover the vehicle during First service and they would take care of all the issues and I also understood the Second issue of hitting the road hump cannot be rectified rather some adjustments could be done.. there was an external polish applied to the Car Plastics and was handed over to me . The service person Ramesh told that the Shocks were hard and they had rectified the same and it was ok now . I found.. it improved but the issue continued and the sales person suggested that the only solution was to add spacer and they wouldn’t do the same. WHY SHOULD I BUY A BRAND NEW CAR WITH A DESIGN PROBLEM ? After few days the plastics were back to the same state and I stopped complaining about it ..:-(
****I had got a feedback form from Maruthi to provide my feedback, I had shared all my views in that form, and got a call as a follow up from someone more like from Delhi, I told him about all the problem .. he said he will follow up and called me once more after a week and asked if it was fixed .. I told it was not .. that person never called again ****

Second Interaction with Service
Issue I had in the 6th Month was more of an Accident Claim – Front bumper Damaged, I handed over my car to fix this during my second service and during this Period I had found out from my colleague that Key less entry option should Auto lock once you turn ON your car and it was not happening in mine from the time I had purchased, So I asked them to fix that before handing over, and also reminded them of road clearance issue also ..

Resolution provided
 Bumper replaced through insurance and difference charges was paid by me
 They gave me couple of contact numbers of Nippon and said pls call them they would come and fix the Auto locking issue, People in those numbers never responded and I asked them to try once ..they too had the same issue and said they would follow up to give me an updated one which never happened.
 CAR HANDED OVER WITHOUT BODY WASH, I HAD TO WASH ONCE I TOOK IT HOME.
 Road Clearance issue continues - no solution I gave up ..

Third Interaction with Service
My Car had an accident and was sent to Body Repair, they took their own time to get all the things ready, and this time I wanted my car ready before my brother’s wedding and they promised to deliver the same, I got my car from the Shop, paid the difference and took it home to see that it had a deep dent on the front which was not there originally ., I called the person immediately and told them about this issue .. they asked me to get the CAR next day which I did and they saw the dent and agreed that it might have happened within their shop and they would have this rectified, I also showed them the quality of work they had done during the body repair and their supervisor accepted that it was a miss and they will fix everything and would require a day to do the same..which was not acceptable as I needed the CAR for my brother’s wedding .. SO THE PURPOSE OF FIXING MY CAR GOT WORSNED AND WAS HUMILIATING FOR ME DURING THE WEDDING  .. During the same interaction I told them to rectify my Auto locking issue, they said they would but they never did as they could not get the Nippon person to come and rectify .. They gave me few contact numbers again, where those numbers never functioned. IF THE SERVICE FOLKS ARE NOT ABLE TO GET THE NIPPON PEOPLE, HOW COULD THEY EXPECT A CUSTOMER TO FOLLOW THROUGH ..it’s ridiculous

Fourth Interaction with Service
My car was coming to a closure of Warranty and Insurance renewal and they started calling me from the dealer’s side one month before, I was travelling and was in Philippines and mentioned to them at least 5 different calls that I was travelling and would return back to them once I am back to Bangalore .. But they just kept calling on my International Roaming number .. It’s ridiculous until I lost my mind and screamed at one of the lady and said that I would complain to their Manager .. then they followed up after I returned to get my Insurance done on time and collecting the Cheque within required period.. Sorry to say purely Money Minded and NO one was bothered to talk about my existing issues..
I had to get my Car serviced for the 3rd time and the same time I was travelling, I got a mailer about the online service booking option and I booked the same and got the confirmation also, when I reached the service center, the service people had no clue about my online booking and asked me to wait in the queue with the rest of the customers who were standing out, it took me over an hour to get the person see my Car and take the service request, It was really annoying I explained to that person about my ongoing issue with the Auto lock and I want it to be rectified before its handed over back to me .. he confirmed he would do this without fail this time, they called me in the evening, Mehboob was the person and confirmed that Nippon people have rectified the issue and now the car is fine, Next day morning I reach the center @ 8:30 AM and they completed the billing by 9:10 and handed over the vehicle to me for checking, when I opened the vehicle the interiors was never cleaned, mats continued to be dirty, they had applied a spray on the dashboard only half AND TO MY SURPRISE THE AUTO LOCK IS NOT WORKING .. I lost my patience with these guys and had to yell at everyone from the sales till service folks and this time another supervisor came and saw the vehicle and said he will personally ensure it would be resolved.. I have been taking ricks all the time to travel back to office every time I came to their service, this time I demanded a shuttle to drop me to my office, they apologized by saying the vehicle had gone out and a person will accompany me till office and get the Car back to service.. I was disgusting and carried through .. the Nippon fellow called me in the afternoon from the service center and asked me what was the problem.. I explained to him all over again . he said, the other day they never told him the problem correctly .. NOW WHO TO BLAME ??.. they brought the car back to my office and delivered late evening saying it was fixed and I saw the auto lock working for the first time in my car – EXACTLY AFTER 12 MONTHS OF PURCHASE ..I find this funny .. 2 weeks after that one day the Car got drenched in a heavy rain and the auto lock was back to the earlier state.. I got frustrated to the core and in couple of days it became ok by itself and I ignored this for some time .. the same issue recurred again when it got drenched and got fixed by itself, I realized that it was intermittent and not sure what was driving this .. During the same time I received a feedback letter from Maruthi to send me the feedback about my Service, In 2 days I got a call from a lady from the service center requesting if everything was fine.. I told about all my problems with my road clearance issue not resolved and now the auto lock is giving intermittent problem .. and expressed that no one was fixing my issue .. she said that she will talk to the senior most person and have it resolved.. and also asked me not to post the feedback till it is resolved.. so I waited .. they called after 2 wks to check if my issue was fixed .. I said no one came and they promised to arrange someone to call and come over .. after another one someone called and asked if this issue was resolved.. I had to scream at that person and tell her to stop annoying me like this .. it was becoming a mental torture .. after that there was no call made and today Morning one person called me and said he was from service and wanted to come and see my car to have everything resolved .. I gave him my address and details .. in half hour time I get another call requesting similar thing from another person .. I had to shout at him saying that another person had already fixed the appointment, he reminded me of the feedback form and said not to post it until we resolve the issue .. so I told .. to send someone first to fix the issue .. the Guy called me 3 times today and told that he was on his way .. I waited entire day @ about 4:40 PM he called saying he had reached my office and I asked him to come to the reception .. I reached their and waited for an hour and couldn’t find any one .. returned the call back and found it was a local telephone booth .. and no clue about the person and never he called back after and my grievances continues … After few days there was a series of call checking with me if the issue was fixed and everytime i used to tell the people that no one spoke/followed up for resolution.. they would say we will immediately have it arranged and not would happen, this happened atleast 12 times over 3 months and i got frustrated to shout at one person and she finally had the Nippon guy to come and fix the problem, however, The issue of Bumper hitting the road has still not been resolved after a person visted 2 months back from Sagar and said that he will ensure it will be resolved, no one bothered to fix the issue, i also wrote a simillar note with all the issues i incurred to [protected]@maruti, they also didn't bother to take it further ..its sad to see that resolution cannot be sought from either the dealer not the company ..:-(

Dear Sir,
I `Rohit Singla` purchased a zen car lxi e-11 in year 2005 in august from GULZAR MOTORS LUDHIANA. Vehicle no is PB-10-BP-0976 (sr. no.DTO/LDH/251855) on the name of ROHIT SINGLA prop GUPTA COMPANY.
R.C.(registration certificate) work was done by GULZAR MOTORS, G.T.ROAD, LUDHIANA.
Its engine no. written on R.C. is 346196 but in actual this is 348947
.This mistake I come to know when I claimed for insurance for car damage on aug 2008.GULZAR MOTORS is responsible for this mistake because R.C. work was done by GULZAR.
Then I requested this to MR.BHATIA-R.C. department of GULZAR MOTORS. But my problem was not solved. And after that many of time I went to GULZAR MOTORS for this mistake. but they did not solve my problem.
After that I told this to MR GAURAV SHARMA ([protected]) and MR. SALIL NARANG ([protected]).those people are (I think) appointed on good post by MARUTI UDYOG in northern side. But they did not take any action. And even many of times they did not listen to my phone and many of time they told me for back call but they did not..
PLEASE LET ME KNOW WHO IS RESPONSIBLE IF IN ANY CASE MY CAR WILL BE FULL DAMAGE..
So finally I have no way and I m sending this mail to you for further action. I hope you will take action against this. AND solve my problem (CORRECTION OF R.C.) as soon as possible.
Regards...
ROHIT SINGLA[protected]
LUDHIANA.
[protected]@yahoo.com

Date : 3/11/2008

Dear All Concerned,

Myself, NILOY DAS, a resident of 4, Godavari Apartments, Alaknanda, New Delhi-110019 has booked a SWIFT Zxi ( Azzure Grey ) from Marketing Times ( GK-II ), a dealer of Maruti in Delhi.

The booking as been done during the month of August'08 and also a token advance has been payed in this regard on 17th Aug, 08. But to my utter dismay the dealer informed me couple of days back that there is no production of the particular model ( in azzure grey color ) and they are unsure when the vehicle would be delivered !!

This has put me into great trouble and complete disorientation of my piece of mind, as this particualar incident has happened with me with such a reputed company like Maruti.

Also this has resulted me a net loss of around INR 20, 000 on the financial front due to depreciated value of my old car for exchange as well the additional margin money in lieu of increase in the car loan interest rate.

Who has to be held responsible for this ??????

I would like to request you to look at my request with outmost priority, as till date neither the dealer nor the company could confirm me about the delivery of the desired vehicle.

Thanking you in anticipation,



NILOY DAS.
New Delhi.

[protected]

From

Lt. Col. AK Mathur
Spokesman for Army
Public Relations Office
Srinagar, J&K
(M) [protected]
e mail : [protected]@gmail.com

To
Mr Pankaj Narula,
C.G.M. Service,
Maruti Udyog Limited,
Gurgaon, (Haryana)
Email : [protected]@maruti.com

SUB:- REQUEST FOR REPLACEMENT OF NEW SX4 (VXI)

Respected Sir,

1. With due deference, I beg to submit that I am posted in Srinagar (J&K) and presently on leave for 4 days to celebrate Diwali with my family in Jaipur.

2. I am a loyal Maruti owner (Maruti Van Omni 8 seater) since March 1999. On 27th August 2008, I purchased a new Maruti SX4 Vxi (chassis no. 134964, engine no. 1358786) from M/s.Stan Autos Private Limited, Ludhiana, Punjab vide their Invoice no.SX4/00492 dated 27/08/2008.

3. I got the first free servicing done from JR Auto (code number 0273) Vasant Kunj, New Delhi on 08 October, 2008.

4. My humiliating and agonizing experience with SX4 and Maruti services on 25th October, 2008. At approx. 12:30P.M near Moolchand hospital, Lajpat Nagar, New Delhi. I along with my family underwent the following agonising experiences in middle of Ring Road and onwards :-

(a) All electronic systems failed.
(b) A.C stopped functioning.
(c) Window panes couldn’t be pulled down.
(d) Horn stopped functioning.
(e) Engine stopped and couldn’t be restarted on self.
(f) The entire traffic on road stopped with hundreds of vehicles around us with the result even the doors couldn’t be opened.
(g) My wife and children started feeling suffocated.
(h) Enraged crowd and my family started cursing the new SX4.
(i) I called up Maruti Helpline no. 39391515 and they promised to send mechanics in 10 mins. but they didn’t appear for nearly 3 hours.
(j) After half an hour traffic police came I requested them for help by showing them my I.D card of Army officer. They helped me in pushing the car on the road side.
(k) I sent my family in auto to Noida and started waiting for Maruti repair team. I reminded Helpline almost 10 times.
(l) At approx 4:30 P.M. team came and I along with SX4 went to Rana Motors Private Limited, C-47, Okhla Industrial Area –II, New Delhi. .
(m) They repaired the vehicle and Old alternator was replaced with a new one vide their cash memo no. BC08014573 dated 25/10/2008 and the Vehicle was handed over to me at 7:05 P.M with the following instructions:-

(i)Keep the engine on so that battery gets recharged by the new alternator

(ii) Don’t switch on A.C nor the stereo to conserve energy of the battery.

(n) At 8:30 P.M. I reached Noida. To ensure serviceability and dependability, the moment I started the car there were very loud crackling sounds coming from the engine.

(o) I immediately called Maruti Helpline, a team from Rohan Motors Sec.-1 Noida arrived and diagnosed that the alternator belt was broken. They expressed their inability to repair the car since car was required to be taken to their workshop.

(p) They promised me to arrange the crane for towing the vehicle to the workshop They went away and the SX4 remained out of order with me and my family remained stranded throughout the night.
26th October, 2008:-

5. The next morning on reminding the Maruti repairs, a crane from M/s. Om Sai Break Down Crane Service, Sharma Market, Noida towed away my NEW SX4 (the copy of challan no. 628 dated 26/10/08 enclosed) to Rohan Motors, Sector-1 Noida which was entered at 09:33 A.M.

6. The following was diagnosed :-
(a)An incompatible alternator was fitted by Rana Motors on 25th October, 2008
(b)Since, alternator was incompatible it broke down A.C belt and Alternator belt. The fragments of which entered the timer system.

7. New alternator was fitted along with belts by Rohan Motors Pvt Ltd., Sector-1, Noida vide their jonb card no. JC08026064 dated 26/10/08.The entire work was
completed by 5:20 P.M. Thereby, wasting my 29 hours and costing me two days of leave out of four days. And my entire leave plan was jeopardized.



27 October -31 Oct 2008

8. At 9.30 AM on 27 Oct 08, I left for Jaipur. After driving for approx 260 km, oil warning blinker indicated to me that oil was dangerously low. I reached Prem Motors, Sikar Road Jaipur and deposited the Car at 6 PM. I was told by the works manager that they did not have oil seal and they had placed order to their Chandigarh dealer, which will take 4 days to reach them the earliest.

9. On 28 and 29 Oct Maruti Workshops remained closed in Jaipur. On 30 Oct 08 I, spoke to Vipul Motors, Jhotwara Jaipur who promised me to procure the Oil Seal No[protected] and get the vehicle repaired in 2-3 days. Vipul Motors sent their mechanic alongwith me to Prem Motors to examine the damage. I was advised by Prem Motors to put oil in the engine and take away the vehicle. I purchased 2 (two) liters of engine oil for Rs 500/-. The mechanic of Vipul Motors drove the vehicle and shifted the vehicle from Prem Motors, Service Station Jaipur to Vipul Motors, Service Station, Jhotwara Jaipur at 12.40 PM. They diagnosed that pieces of belts have damaged the sealing system and required extensive repairs. Since my leave had finished I alongwith my family returned to Delhi by bus.

10. For no fault of mine the vehicle is still off road even after seven days due to incompetence, negligence and oversight on part of Maruti repair system.

11 The horrifying experience has caused a permanent fear –psychosis in the mind of my wife. I am posted in J&K and the car has to be driven by my wife who is just not ready to enter this particular car due to fear.

12 MY PLEA

It is apparent from the above that the vehicle has instilled distrust in my mind . In view of the above you are requested to REPLACE my car with a new SX4 (preferably with same colour) latest by 01Nov 08 failing which I will be constraint to take the following steps –
(a) Fight for my right for replacement of the said rejected vehicle.
(b) To initiate legal proceeding against your company for compensation towards replacement of vehcile with new vehicle and also for agony and humiliation suffered by me and my family.
(c) Same harassment may be highlighted through the reporters from T.V channels to highlight the negligence of Maruti Quality control and Repair System as I am at present DEFENCE SPOKESMAN in media.
(d) Write to leading national dailies to publish my pains and experience which .may result in causing serious damage to the reputation of Maruti Suzuki Ltd..
(e) The above actions by me will also affect popularity and future sale of Maruti Vehicles vis-à-vis other cars in the competition

Your aggrieved customer,
Lt. Col. A.K.Mathur


C.C.






[protected]@maruti.co.in
[protected]@vipulmotors.com
[protected]@rohanmotors.co.in
[protected]@vsnl.net
[protected]@vsnl.in
[protected]@airtelmail.in
[protected]@eth.net
[protected]@ranamotors.in

On maruti Suziki Website on 26/04/2008 at 5.05pm.

I have purchased Swift Desire VDI on 2nd April 08. The vehicle produces so much of noise at the slow down speed at around speed of 25 to 15 km/h. The noise is so Irritating that we can not ecpect suct uncomfortable noise when we have spend more than 6.5 lacs rupees. This is a very very seriuos matter and had expected companies immidiate action on this matter. After so many emails and call on csutomer care Maruti person have checked the car and admitted the said problem. But he have never resolved the problem. Dezire VDI & LDe has 165 and ZDi has got 185 tyres although there is no such big diffrence between these models other than price. I advice not to buy the Dezire as there is problem with tyres and more than that there is a problem with the company not being able to solve the complaint..

I sent my Maruti Suzuki Alto in M.G. Motors Alwar for servicing in october after servicing i came back at my home and at home i see that my stapny was changed. my stapny whish was new but this stapny is old. I have very hurt that how can maruti do this? This is black spot on MARUTI SUZUKI. If Maruti dealers do this type with customers than what would be name in market of MARUTI.

Mr. Pankaj Narula,
Chief General Manager(Service)

This is bring to your notice I have purchased Maruti Esteem LXi
DL-9Ck, 8802 from Magic Auto Dwarka Showroom on the 28/04/2007. Despite getting the vehicle serviced from Magic Auto A-93, Mayapuri Ind.Area phase-II, the rickety noises from the front doors and the back seat have not been rectified till date. Just to remind you that this is a persistant complaint since the free services and now after 32000 km it still is a nagging irritation.

The purpose of writing to you is that every time I go to Magic Auto A-93, Mayapuri Ind.Area phase-II, I am asked "Narula ji Ka phone toh nahi ayaa?" by the customer service executive.
When I tell them no she takes a sigh of relief and is no more bothered that the complaint is attended or not.

May I request you to please call me at [protected] and do some sort of communication with the operaters of Magic Auto A-93, Mayapuri Ind.Area phase-II, so that other people like me are not charged for the jobs half done or not done at all. They also need to get their co-ordination intact. I was delivered my vehicle after 21days, after I had given it in the bodyshop for repairs as well as servicing, When I was called after 21days ...the vehicle was not serviced, the reason they quoted was the service deptt. was not informed by the bodyshop deptt. ASTONISHING but true. I had not expected this.
The latest incidence is just 2weeks ago when I had given my car for the paid service ...this time they forgot to wash, vaccum, polish my vehicle.I was charged Rs 4600/-+ for the favour.They could not do the Pollution check as the machine was broken, as per the sevice advisor, but it was working when I had given my vehicle for service.

Please stop this fleecing by MAGIC AUTO located at A-93, Mayapuri Ind.Area phase-II.The trust of going to the authorised Maruti Service Centers is taking a serious beating. Please address this at the first available oppurtunity, so that the rot can be stemmed before its too late to act.

Regards,

Anuj Sood
[protected]

The service provided to me on my fourth subsequent visit to MAGIC AUTO situated at A-92 Mayapuri New Delhi was the worst a person can expect after paying INR4500/-+ .
My Car Registeration No Dl 9ck 8802, bought on the 28th of April 2007, was handed over to me after 7hrs of service in a condition where a wheel cover was missing, the car was not washed and the wheel alignment done was unsatisfactory . All these were charghed to me and on enquiry I was informed that "we are getting late the service centre is about to close, make the payment and come back later on a weekday amd we shall see if we can do something about it."

The car still is rickety since its second service, the Magic Auto People have not been able to work their Magic on my Car and they continue to make false promises "Sir next time it will be resolved".

They have lived upto their reputation of being Magicians as they always find out new excuses to haress customers (Old /New). I have been trying for more than a year with these people at Magic Auto but have not been successful in getting rid of the annoying sounds in my front doors as well as the back seat.

The car after this wash was dirtier than when it was handed over to the service advisor.They had conveniently (it seems ) forgotten to WASH and POLISH the vehicle, to top it it was not even vaccumed and cleaned from inside, there are permanent black hand prints on the driver side roof lining, which according to them is not their Fault. This is hilarious as the service supervisor says they will try to remove NEXT TIME but the technician says 'this is not my fault".

Mr Pankaj Narula, you being the General Manager of Sevicing should address this as there are many o[censored]s who will not report as the pressures of time do not allow us to do so. Despite repeated request to the Magic Auto People regarding your contact details, they are not very customer freindly in providing the details. I request you to please address these sevice centres to stop haressing customers and be more productive and please stop FLEECING and OVERCHARGING and claiming MONEY for the Jobs you don't do.

I am looking forward for a resolution from your office regarding the complaints mentioned above.

If you Feel, call me at [protected]

I booked a Swift Dzire with Vasanthi Automobiles (Pondicherry), ZDi version on 23rd of April, 2008. I was given a counter-signed order booking form. Till now there is no clue on when I will get this delivered. I raised a complaint to customer care couple of months back which was routed back to Vasanthi Automobiles itself to resolve it. The dealer expressed his inability to commit a date as he said this is the market status as of now. Last week When I contacted the dealer again, he said that the allotment letter has to come from the company and they cannot do anything till then. This is kind of catch-22 situation. Seems the company has taken for granted, the customers and has just launched the product without any proper planning on its side. Probably this is a pre-empting-marketing strategy as well, whichever it is it is not in the interest of the customer. If bookings are still accepted with a waiting period of 9 months, it talks volumes about the attitude and bureaucratism that is intertwined in their product strategies. Giving interest on the booking amount doesnt enable the company, ethically, to abstain from any communication or transparency in their operations leave alone their delivery.

The problem heightens based on other factors as well. Unconfirmed sources have that this dealer is having problems with the exchequer and there is a huge amount due from their side. This poses increased risk as the dealer may be out of business for sometime or may be even worse. Any issue in the dealer side can make things worse as he is the sole dealer for Pondicherry.

Not sure how the company proposes to take this forward - with lots of question unanswered, I am making one more attempt to log a complaint to Customer care.

I am also logging this call to get a quicker resolution.

i took a swift vxi car from indus motors, kalamassery, ernakulam district, kerala in2006.till now i didn't get tool kit with my car...itz causing a big difficulty for me in need.several times while giving for services i have asked the dealers about tool kit of my car..that time they are promising that they will bring it to my house, but all these time they disappointed me...so please do the needfull...my vehicle reg no: KL 41-4368...

I purchased one new omni van model MT 308, chassis no. 748878, engine no.3559837 from Shakti Motors Pvt.Ltd, Sirsa (haryana) in March 2006. Since 6 months the body is catching rust all over. The complaint was made to the dealer several times at the time of reqular service but they showed helplessness. I know the van is out of warranty but rusting of body just after two years is not acceptable from the product of a company of status.

Please redress my complaint quickly. I fear the whole van will be having rust in coming months.

Hope to hear soon from you.

dear sir
i am from bellary i ad purchase a sx4 in the month of jan . and last two months back it meet with an accident till today there are no people to take care about it and this is my 7th maruti car and i dint changed to any brand and now i want to purchase a new car i maruti that is maruti swift desial and i got the vehical so i said to the dealer to adjust the insurence amount to the new vehical and also i have paid rs 100000 to kpf pvt ltd

hi manager, Maruthi Suzuki

This is Navin Shetty, My car nos is MH 02 AQ 93, I had been a very loyal customer o[censored]r esteemed company and before buying Switft i was very eager to buy your product and that was reason i went ahead with the product, Driving Swift was good initially and was fun and Wen it comes to Servicing with Spectra it was not too bad initially as i got the 1st servicing done pretty smoothly wid good customer service. The real problem started in the 2nd servicing when i had driven the car for more than 5000 kms. I had many issues wid the Car,

1. The shock absorber of the car was very hard
2. The Driver's Door never used to get closed smoothly
3. The Clutch Pad used to give a rough sensation wen i used to drive for a longer drive
4. Horn Stopped functioning
5. Tune Up of the car
6. Used to get a noise wen i used to give a big turn in my steering.

Out of these problem some problems wer sorted out, like the horn and tune up

But the other problem still exist in the machine. I have got in touch your service center and they have been so nice to me all the time but they were never able to give me a justified answer nor were they able to give me solution for such bad shock abosrber and also the Door problem still exist and the Clutch problem too.

Today after running the car for 25000 kms, All the problem i mentioned has worsened and i really dont enjoy driving it anymore, i had recently completed my 4th servicing.The suspension is gone for a toss and u can hear all sort of sound sitting inside the car, the tune up done during the 4th servicing is bad, The clutch problem which i mentioned again in the 4th servicing has not been done.

Its really very surprising that wenever i ask the engineers in the Spectra motors about the sort of problem, they speak very positive about giving us the best of output and make us comfortable but when we take home the product what they have given me, its really disappointing. Whenever i call them up they request me to bring the car to their workshop but they dont understand that i m a working guy and really difficult for me to come down to their workshop as i would b spending my whole day and i hope they give customer service of pick up and drop. I think Spectra have taken so many customers that they are unable to give attention to every customers which is bad for maruti as an whole and i am sure as you being into this business wouldnt like to lose out customers. If you people ask me what would be my next car, then the present scenario would b that i wouldnt go for a maruti car again. I Think maruti is also equally responsible along wid spectra

At the end i would say and spectra makes promise but never fullfill.

Navin Shetty

Sir,
i am from Raipur chhattisgarh, I am going to purchase new maruti suzuki Zen stilo Vxi on dated 26.10.08. I was paid as a booking prise 25000.00 rupee on dated 23.10.08 before increasing rate of Zen stilo but before delievery on date 25.10.08 deler told me that you should pay increased money of your car and I have all ready pay the increased money of with 3000.00 extra for aen stilo. During dealing representative told me that increased prized will be start for such costumer who will be start their booking after increased prize of maruti.what is actuly rule of your company
please contect me immidiately with actual suggestions
[protected] katlambo03 @yahoo.com

Katlambp
Raipur Chhattisgarh,

Non delivary of Booked Maruti Suzuki - Swift VDI car since[protected].

MANUFACTURING DEFECT IN SX4 . SEVERAL REMINDERS TO MARUTI BUT DO NOT RESPOND . ITHINK MARUTI CANNOT MAKE SEDANS HENCE DOES NOT HELP . ALL WHO READ THIS MESSAGE DO NOT BUY SX4, IT IS FULL OF DEFECTS .

I have booked Swift Dzire VDI Pearl Mettalic Artic White in Vasanthi AutoMobiles, Pondicherry by paying Rs 84, 670 on 31th March2008 and paid the remaining amount Rs 4, 96, 000 on 24th June 2008.The authority told me on the booking date that "We will give the vehicle within 2 months".Nearly 7 months had gone but still we didnt get the vehicle.Those who have booked after us got the vehicle.When I approached the authority, they didnt give responsible answer and also gave mental disturbance by making me to wait for hours in the show room and in the workshop.

So I request you to take the immediate action for me to get the vehicle.