Maruti Suzuki India Complaints & Reviews

WE HAVE PURCHASED A MARUTI SWIFT DZIRE TN 09 AY 2066 ON 22ND AUGUST 2008 AFTER WAITING FOR 4 MONTHS FROM KHIVRAJ MOTORS, CHENNAI.

WE MET WITH AN ACCIDENT ON 23RD NOVEMBER 2008 AND ACCORDING TO THE RULES OF THE COMPANY, LEFT THE VEHICLE FOR SERVICES ON 25TH OF NOVEMBER 2008. TILL THIS DATE WE HAVE NOT RECEIVED ANY INFORMATION ON THE DAMEGED PARTS WHICH WILL BE REPLACED. SINCE THE VEHICLE IS NEW, WE ARE TO BE GIVEN 100% INSURANCE COVERAGE FOR ALL THE DAMAGED PARTS, BUT HAS BEEN MISLEADING US FOR QUITE SOME TIME.

TILL TODAY (23RD DECEMBER 2008) WE HAVE NOT RECEIVED ANY REPLY FROM THE DEARLER OR SERVICE CENTRE. THERE IS NO WAY MARUTI HAS TO BOOST ITSELF FOR COMPLETING 25 YEARS IN INDIA, IF IT CANNOT FULLFIL A CUSTOMER'S PROBLEM. THE SERVICE PERSONNEL KEEP ON SAYING THAT THE REPLACEMENT PARTS WILL TAKE A MINIMUM OF 20 DAYS TO REACH THEM. DO WE LIVE IN INDIA OR ABROAD?

WE NEED A COMPLETE FEEDBACK FROM MARUTI / KHIVRAJ MOTORS, CHENNAI WITHIN THE NEXT 2 DAYS, OR ELSE WE WILL LODGE A COMPLAINT AT THE NECESSARY LEVELS

I purchased my Zen Estilo ( Regn. No. DL3CAZ 1395 ) in August 2007 from authorised dealers M/s Rohan Motors Limited, Mathura Road, New Delhi-44. All three free servicings were availed at same above outlet. Clutch-set was replaced by Rohan Motors, free of cost (under the terms of Warranty).

For 1st Paid service, I approached Maruti Service Masters at their G.T.Karnal Road, Delhi-33 workshop, on 03/10/2008, with following specific complaints:

1. The clutch was rough and noisy intermitently, more often during gear shifting.
2. A throbbing noise was being experienced, the throb frequency being in direct relation to the vehicle's speed.

-#- RESPONSE OF THE SERVICE PERSONNEL -#-

1. Pretty nothing can be done to repair the clutch at this stage since a free replacement has already been made ( meaning one has to put up with the annoying noise).
2. As regards the throbbing noise, this was due to faulty alignment of the wheels that had caused irreparable damage to the tyres( Make: MRF-Zv2K ).
The fact that each of the three free servicings were provided by the authorised dealership and, therefore, any responsibility in regard to the vehicle's performance during this period should rest with the Company did not, of course, weigh with them.

NOW, MY QUESTION IS WILL THE CONCERNED HIGHER-UPs IN 'MARUTI SUZUKI' STIR TO TAKE NOTICE AND INITIATE APPROPRIATE ACTION TO DO THE BIT REQUIRED TO ADDRESS THE ISSUES, ABOVE, IF ONLY TO LIVE UP TO THEIR BRAND NAME BUILT OVER '25 YEARS'.

I have bought Maruti Suzuki Sx4 {Bearing Registraion No. HR-01-W-0125} in MAY '07 on its launching from Modern Automobiles, Ambala, by having faith on Maruti as i was earlier using Maruti Esteem Vxi {Bearing Registration No. HR-01-M-2010}.But after one month, i found that there is some problem in car and the average was also coming very poor{8 km pl}.When i got my Car's 1st Service done at Punjab Motors & Engineering Works, Saha, they told me that that the car's Clutch Plate & the Pressure Plates are gone and they have to change them and because of that the vehicle is giving poor performance. So they changed its Clutch Plate and Pressure Plate, but the average of the vehicle remains poor .Then after few days, i found that the Defogger of the Car is also not working . i kept it on for around Half an Hour But no result. Also, the vehicle is throwing huge amount of water from its Exhaust which i also showed in Maruti Service Camp held in Ambala last Summer and they admitted that the vehicle has the problem but didn't got any satisfactory result.And finally just 2 months back, i found that the inner iron rods in the Seats is also coming out which is most Dangerous thing.I got shocked when i saw that because while launching Sx4, the company people claims that this is the most safest car Maruti has ever made. Is this is the Maruti Safest Car? I have complaint regarding the problems coming in this car a couple of times to Maruti, but didn't got any satisfactory result yet. Some 20 days back, some engineers from Maruti{ One was Mr. Kapil Bindal
Maruti Suzuki India Ltd.Chandigarh (#[protected])}and inspected my vehicle thoroughly and admitted all the problems that are coming in the car and requested me to give them some time up to 15 Dec, 08 until l which they completely clear this matter. So i gave them that much time. But yesterday on 15 dec'08, i was waiting for there answer as they committed. They didn't approached me, not even called me up..After waiting late in the evening, i called Mr. Kapil Bindal but he didn't picked up my call for so many time and after i tried 5-6 times, he picked up the call and told me that give us some more time, the person who is handling this matter has been gone to attend some Marriage and didn't talked well. I am totally harassed by Maruti & its Services, please help me out...I think i have done a blunder mistake by purchasing The Maruti Sx4..Pl z. help me out...

Regards,
Rakesh Aggarwal
Ambala Cantt
Mb: +91-[protected]

I had given my Maruti Esteem VXI car (No. WB 20 B 8961) to M/S Mohan Motor Udyog, Kolkata for Servicing and some adjustments in Clutch and Steering, and also ordered for a Polish. I am really shocked that driving comfort has totally vanished. I feel that I am driving a 10 year old Ambassador Car. The Steering got hard, so the clutch. When I contacted the Service Station, I am told that the clutch and steering is working fine, as I am driving the car for the first time.

I have bought a new Swift VDI from one of Maruti's dealer in Mohali by the name of Chittosho Motors on 20th Nov 08.At the time of delivery the car was already driven about 9 KMs. I have paid Rs.5.44 lacs (Rs.5.22 lacs approx cost of Vehicle+ Rs.22000.00 as premium paid to the dealer) for the Swift VDI. I was not offered a test drive of the vehicle. When I drive the vehicle and found something unusual in gear lever, as it was moving very sharp in gear no 3. I pointed out this to their representative, he checked and told me it is normal.
But I did not get satisfied and I went to another dealer of Maruti, CM Auto Sales in Ropar on 24th Nov. I asked them to check the vehicle if it is alright.Mechanic there at once told me that pressure plate and clutch plates of the vehicles are defective.
It was very shocking to know that how a company like Maruti can sell defective vehicles to public. At one hand this car is being sold on some premium and on other hand MAruti is compromising on the quality. It is even more shocking to notice that this vehicle is already driven 9 KM before selling it to me, it was well known to you as well as the dealer about the defect in the Vehicle, still this vehicle was put on sale.
The very same day i.e. 24th Nov I went to Chittosho Motors and shown them the vehicle, they put some mechanic to check it, he almost test drive this vehicle for 5-6 KMs and concluded that there is no defect in the vehicle. But later on I spoke to some senior person and he admitted that there is problem with the vehicle as described by the mechanic of CM Auto sales. You will be surprised to know that the person who checked my vehicle at CM Auto Sales, test drive the vehicle with in the workshop and didn't drive it more than 5 meters. It shows that not only Chittosho Motors sold me a defective vehicle but also tried to conceal it.Though Chittosho Motors has now offered me to replace the defected spare parts of the vehicle but I am not interested to do so.

It is a fact that Maruti as well as its dealer while selling the CAR to me have knowingly sold the defected vehicle Or else it seems Maruti didn't even bothered to do Checks like PDI etc before putting this vehicle on sale.I would like to re-iterate again that I am not interested in replacement of the defective spare parts but I want refund of full amount including premium paid to dealer.

I am contactable at [protected]

Thanks
Komal Sharma

I have a aquamarine blue 1997 Maruti 800 Dx which was taken for servicing and bonnet painting to Vipul Motors/Faridabad on 06.12.2008. the car was promised for delivery on 08.12.2008 but i asked for it to be made ready for delivery on 09.12.2008. certain items which were noted for check up were to be changed based on my confirmation over phone. the bonnet was to be repainted. i got a call on 06.12.2008 itself that the front discs and brake pads were worn out and required changing. the front wheel bearings also needed to be changed. i gave the service supervisor the go ahead over phone. when i reached the service centre after getting a confirmation that the car was ready for delivery on 09.12.2008, the car seemed to have been given a shoddy job of servicing. the discs apparently never required a change. on checking them with a micrometer screw gauge the thickness was found to be much more than the service limit of 8.0mm thickness. none of the supervisors were aware of this thickness limit and apparently were changing the same at will. some excuse of heat marks on the discs was given but on insisting that the same be shown to me there was no satisfactory answer. The old design white perforated roof lining which was supposed to be changed had been completely messed with and there were creases all over the pasted surface. the painting of the bonnet itself was average but the overspray had damaged all the exterior surface of the front windscreen, the rear screen and the front door windows. the same seem to have been cleaned with some cleaner or thinner leading to a fine fog type of a permanent buildup on the glass leading to a permanent glare at night time. there was some wiring defect in between the battery and the distributor which needed rectification and the same was indicated at the time of booking the vehicle. at the time of delivery seeing the condition of the car i raised a ruckus and put my foot down. the service incharge tried to pacify me and arranged for some rectification of the roof lining. as for the discs he confirmed after seeing the old ones that they needed replacement but was shaky when i told him that i was sending one of the discs to maruti along with my complaint. he later offered to change and install the older discs but i refused. some rubbing of the bonnet was also done to reduce the uneven paint surface. some attention was given to the wiring but not enough and the car shut down in the middle of mathura road 3 kms from the service centre after delivery. the car is sitting outside my gate right now and i dont know whether to laugh or cry. it may be another car for maruti suzuki and their dealers, but for me it is my car, the one which we purchased after pooling in our last paisa of savings, in which our daughter came home from hospital the first time after delivery. after more than eleven years and one lac km on the odometer, seeing the condition to which it has been brought in this single service leaves me speechless. i really dont know whom to approach...maruti do not display any complaint/suggestion link for old customers, the setup at the dealer is too insensitive and incapable to understand my finer requests. do i need to go to a consumer forum court... i really dont know. my aim is not to get damages but to get an honest job on my car and defects unattended or mishandled to be reasonable rectified. i honestly dont know what can be done about the front and rear wind screens and the front window glasses.
Regards

Atul Singh
Mobile- [protected]

House No. 873,
Sector-28,
Faridabad

greetings of the day
i am the owner of ALTO LXi, regd no. HR10K 1655.purchased on 2nd march 2007.I want to complaint against the one of dealer named JAGMOHAN MOTORS LTD. SONEPAT-131001, HARYANA.One of the electrical part of above said vehicle named distributor is not properly working since one year but neither of the authorised service dealer short out the problem including JAGMOHAN LTD.I wish to submit the following points-
1.have regular service record from authorised service dealer
2.subject mention dealer shorted out the problem very late i.e after the expiry of warranty period of 40, 000 km.
3.also have extended warranty coverage
4.current mileage is 40, 684 km
5.Mr. Anil Dagar one of the supervisor misbehavied and replied - can do anything you want
6.from dec 05, 2008 onwardgreetings of the day
i am the owner of ALTO LXi, regd no. HR10K 1655.purchased on 2nd march 2007.I want to complaint against the one of dealer named JAGMOHAN MOTORS LTD. SONEPAT-131001, HARYANA.One of the electrical part of above said vehicle named distributor is not properly working since one year but neither of the authorised service dealer short out the problem including JAGMOHAN LTD.I wish to submit the following points-
1.have regular service record from authorised service dealer
2.subject mention dealer shorted out the problem very late i.e after the expiry of warranty period of 40, 000 km.
3.also have extended warranty coverage
4.current mileage is 40, 684 km
5.Mr. Anil Dagar one of the supervisor misbehavied and replied - can do anything you wants i am not able to move the car due to defect
7.my whole schedule is blocked with monetary losses

my wagon r had some wobling sound from the front left tyre. i went to greenland motors, which i thought of being a good service centre, and the engg there were unable to identify the fault. The person who took the test ride told the i need to get left shocker changed. Job sheet was prepared and shocker changed was mentioned.Later the person who worked on my car confirmed that the shocker is perfect. He reffered the case to one of the sr supervisor, Rajesh. Rajesh checked the shocker (he did not test drived my car) and said that the shocker needs to be changed. Thus the shocker was changed for approx 1300/-.
The next day the simlar sound again was heard. I went to see the service center incahrge Mr Bhushan, and he also confirmed that the problem is not of the shocker. Again he reffered the case to Rajesh, who retierated that shocker was faulty. I had referred my case to other maruti service centre which confirmed that the shocker has been unecessarily changed.
Pls pass this complaint to Maruti udyog and that i am going to lodge a complaint jn consumer court against them about the fradulent activities they are indulging in and cheating the customers.

To,
The Manager
Customer Care Department
Maruti Suzuki India Ltd.

Sub: Pathetic Services from the Maruti Dealer

I did plan to buy a car in the month of November’08 and that’s why I visited the showrooms of Wagon R & Santro and from every where I have been committed to provide the best of the services from their dealers and I have chosen the Wagon R. And I have booked the Wagon R on dated 31/10/2008 though the Competent Automobiles Co. Ltd. And given the Cheque of Rs 50, 000/- .

The executives who are dealing to me are the representative of the Competent and given me the detail of the below mentioned company for the Finance and the Deal of the Car and promised me to give the delivery with 6-7 working days.

Mr. Vaibhav – [protected]
Ms. Asha - [protected]
A.V.Financial Services
212, Okhla Industrial Estate, Phase III, New Delhi – 110020. India
Phone:[protected], 26845555,[protected] Lines)
Fax:[protected], E-Mail: [protected]@hotmail.com

Deal has been given
 Wagon R LXI (Met)
 Ex Showroom Price – Rs 353500/-
 Free Insurance
 2 Year Warranty
 Credit Assure Policy From ICICI Bank.
 CNG Complete Kit: Rs 52500/-( Italian Kit- Rs 46000/-, Italian Lambda Control-Rs 3000/-, Italian Timing Advancer-Rs 2800/-, CNG Insurance and CNG on Registration)
I had words regarding CNG with Anjali (M/S Fucon Technologies Ltd.[protected] Referred by Mr. Joshi (Competent Lajpat Nagar).

But here I have given the money and I have been treated like I am begging for something and not even they denied me to give the delivery on the given date but also for next given 2-3 dates. Then I realized that I have been ripped off and said that either give me car or give me my money back. But he said it’s not possible. And after so many problems the car has been given to me on dated 30/11/2008 after a month.
No. : SGPO8000677 Date: 30/11/2008 Reg.No. : DL1TX2035
Inv. No.:VSL08001092, Inv. Date: 31/10/2008
Veh. ID: MA3EED81S00738420
Engine No.:4562982
Chassis No.: 738420
Model: Wagon R LXI BS III (With Immobiliser)

But Car was being delivered to me from Mr. Joshi, Competent Lajpat Nagar but it was in the disaster because of not given me the deal what had been promised like….

Problems:
 I haven’t got the Invoice yet (Only I have NEW VEHICLE GATE PASS)
 RC is pending (Promised to be given with in month)
 Not given the Credit Assure Policy
 Scratched on the left door
 CNG Kit
1. CNG Kit – Rs – 45500/-
2. Lambda Control – Rs 500/-
3. Not given the Timing Advancer

It is very pathetic that a number 1 company in the small cars in the entire India, is treating the customers like this or If someone who is representing the Maruti and ripping the customer like this then Maruti must take against of the Dealer and the Finance company.

I am hoping the best of your response from your side.
ASHISH SHANKHE
REGIONAL MANAGER
(DELHI & NCR)
+91 [protected]
ashish.[protected]@lilliputindia.com
ashish.[protected]@gmail.com

I had taken the delivery of SX$ on 3rd Sept'07 from Fort Point, Cotton green, Mumbai. Since, the delivery i have been facing the hard gear problem, i am told that this gear is correct and it can not be make further smooth. Second problem, i am facing since, July08 about the hard steering. After the 2nd service, this problem is started and till date problem remain as it is. They have taken 3 times my vehicle to garage, their technician visited my office 3 times, gievn me end no. of assurance to resolve the problem, however till date problem is not solved.

If you think that after paying 7 Lacs. i have to drive the vehicle with problems and at mercy of Maruti dealers, i might go for sale and buy another company's car. Your action cum solving problem for ever will be appreciated. await.

IDV CHANGE IN INSURANCE POLICY RENEWAL & POLICY, LESS IDV IN POLICY THEN INSURANCE POLICY RENEWAL, I ASK N CALL TO KATARIYA SURAT BUT THERE Mr. MISHRA NOT GIVE ME A SOLUTION ABT THIS
MY INSURANCE POLICY RENEWAL RECEIPT NO. 3861 D:07/02/08 WITH NAME HASMUKH N RUDANI IDV AMT IS 298833+27200=326033 BUT IN POLICY NO.40175053 D:07/02/08 PROPOSAL No.O[protected] THE NEW INDIA INSURANCE CO LTD HAVE ONLY 268553+27200=295753 SO WHT I CAN IN THIS CASE PLS GIVE ME REPLY

I bought a Maruti Wagon R from the above said Maruti Used Car Dealers in the year 2006. The car was a 2002 Model. The car was sold to me in 2006 with 28000 Kms completed. Later when serviced the car with ABT maruti Services in Guindy, I came to know that the first owner has already completed 58000KMS in 2005. Popular True Value Maruti has tampered the speedometer in the car while selling it to me and made the KM as 28000 to sell the car for a better price.

As the car has already done 58000 KMS in 2006 now i am facing a lot of issues with the car. Now the car is in a condition where the whole engine and spares has to be changed. I bought this vehicle in the belief that it has only completed 28000 KMS and i would not have any major expenses till the next 3-4 Years

Hi, writing from bangalore, we have one Garuda Service Centre on kanakapura road which is opposite METRO. Their minimum service charges for Maruti 800 is Rs 6, 000. Can somebody up there tell me why is it so high? What's it in free check-up? Further, they charge for everything. If there is a breakdown, they send their vehicle but charge Rs 150/- unlike the free breakdown service provided by others. For a small repaie, they charge not less than Rs2000. Is there someone to check this blatant cheating of customers?

Suzuki should be ashamed of this practice. They should exit this market if they cannot rectify thier sercie agents. Almost all of them in Bangalore are cheats.

On 26.11.08 I purchased ALTO LX from your dealer at Kozhikode, Kerala. m/s Popular vehicles and servicesLtd. On 27.11.08 itself the vehicles cats protection indication was not working and so I couldnot start the vehicle. I called in for the helpline and they came and took the vehicle to the workshop and repaired it. when enquired they said that the main electric relay was cut and it is a manufacturing defect. It gave me much mental agony as on the first day itself as I had to take the vehicleto the workshop and to know that my vehicle is having a manufacturing defect. Your Company being a reputed one such things are not to happen. Why do such defects occur.

To Date :
The Chief General Manager Anantapur
Maruti Suzuki India Ltd.
11th Floor, 25 Jeevan Prakash,
Kasturba Gandhi Marg,
New Delhi -110001

From
Smt. B.Bhargavi
W/o G.Nagaraj Babu
Anantapur
Mobile : [protected]

Anti – Consumer practices by Maruthi Suziki through its authorized dealer:
Sree Durga Automotives, Anantapur, Andhra Pradesh.

Dear Sir,

Contrary to our high expectations from your esteemed organization i.e., MARUTHI SUZIKI INDIA LIMITED, the treatment I have received from your associates has been appalling.

I have purchased a vehicle type of AULTO Lxi model with wine red – 76G colour and with chasis No. MA3EYD81SO1252898 and Engine No. F8DN3580989 from your authorized dealer “ Sree Durga Automotives”, Anantapur, Andhra Pradesh and their code is 1B01 on[protected]. And to that effect your dealer has given Delivery Certificate. Except this no other documents i.e., Sale invoice, Sale Certificate, Form-22 and Insurance Certificate as it is very much essential and I am entitle of all these.

When I asked about the vehicle papers the dealer has requested me to collect the same on the next day. When I approached the dealer on the next day, the dealer has postponed to hand over the same to next weak. I again went on[protected], but the dealer has asked me to come on next weak to collect the same. Again I approached the dealer on[protected] and demanded about the vehicle papers, the dealer has asked me to approach after 10 days for obtaining the same. When my people protested the dealer has handed over the papers on[protected]. And all these days your authorized dealer was postponing on some other pretext to hand over the vehicle papers, for the reasons best known to them.

The action of the dealer is nothing but deficiency in service and negligence attitude towards me.

SECONDLY, on[protected] at the time of purchase of the vehicle your dealer has collected Rs. 9, 304/- towards Insurance of the Vehicle and Rs. 25, 820/- towards Life Tax of the vehicle. After receiving the vehicle papers at a great pain, I was surprised by going through the insurance papers. In that the total premium was charged for Rs. 8, 839/- as the dealer has collected Rs. 9, 304/-.

This attitude of your authorized dealer towards me is nothing but cheating, which is punishable under the law.

FINALLY, when I went to RTA, Anantapur for Registration of the vehicle on[protected] and submitted all the papers to the officials, they told me that the dealer has paid the Life Tax amount only for capacity of 4 in all instead of 5 in all. I was shocked by listening the same and I lost the faith on the dealer and on you as by appointing such kind of dealer at our place as a representative of your esteemed organization. Then I rushed to the Bank for getting the Demand Draft for the balance amount, which has to pay by your dealer. When I came back to the office, the registration time was over and they asked me to come on next day that is Tuesday.

Because of this kind of attitude and actions of your authorized dealer I could not able to Register my vehicle on auspicious day.

Your authorized dealer has cheated me twice and showed deficiency in service, by the acts of your dealer I got mental agony, stress and physical strain.

Such quality of service is highly unexpected, especially from a reputed company like Maruthi, I have lost total confidence.

compelled by your actions, it is a painfull duty of mine to constrain to go to court of law for justice.

Hi,
I have booked a Maruti Suzuki DZire VXi on 18th September 2008 and I have been promised that I will get the delivery on Diwali i. e. 27th October 2008. Since that the dealer is keep on changing the date of delivery and now he is saying that I have to wait for about 20 weeks more against Clear beige colour.

Maruti is doing the delay in delivery to the dealer.
My complaint is to the maruti that when they are not ready with the production of the car why are they taking the booking against that colour. Also each of the dealer should inform the customer about the delay and the exact time of delivery of the car.


Thanks

I have my alto-LX on[protected] bearing Registration No- AS-01-AF-7320 bought from Pallavi Motors, Guwahati. The complaints are:-

1. The break oil distributor got leakage and they had replaced and charged for the same in dealer(Pallavi Motors) instead of the car in Warranty Period.
2. The deskboard sound after repeated visit to the service centre could not be rectified.
3.The steering is so hard and the same after several complaints and visits could not be rectified. You will feel the pain while parking the vehicle in parking lot. But it is not that hard in my colleagues LX.
4. Body sound still continues.

i am really frustrated with the same and please let me know how to lodge complaints for the same in the consumer court.

Sir
I am an Army officer and an owner of Mruti Esteem Regn no UP80AV8189 purchased from Kavisha Motoras at Agra. My vehicle met with an accident around one and a half year back but the repairs done are extremely atrocious as I am facing a lot of problems off and on.
PROBLEMS BEING FACED
1. RT DOOR TRIM has not been replaced since the accident has taken place, on being contacted the workshop manager says the demand has not come since last 2 years.
2. All window panes do stuck in the windows when being taken up, this problem has been shown to the workshop during each service but they have not done anything for that.

I will request the management to please look into the matter more deeply as A customer is suffering who is a feedback link f the company for more no of sales of the company

Regards
Praveen

Maruti Swift Zxi vehicle (Owned by my father) caught fire while parked and locked at our residence at Kothamangalam (near Kochi, Kerala) on 9th November 2008. The incident happened in the evening at around 8:15 p.m. To our utter shock and disbelief, the engine compartment was engulfed in fire for about 15 minutes before we somehow managed to put out the fire. The engine compartment, the hood, the fender, bumper and even the tyres have melted on extreme temperatures. The front windshield also cracked under the heat. Thankfully, we were not using the vehicle when this incident occurred and no one was injured!

Even though we have heard about cars catching fire, this was a total shock for us and not expected from a product manufactured by a trusted and well known company like Maruti Suzuki. We have been a loyal customer of Maruti for the last 17 yrs. We owned a Maruti Omni for 14 yrs before buying this Swift in July 2005.

As soon as the incident occurred on Sunday[protected] the following were done -

1. We had contacted Popular Services.
2. Also called Maruti's Toll Free[protected] number who directed to us to the nearest service center - Indus Motors, Muvatupuzha (Ernakulam Dist.)
3. On[protected], Service Engineer from Popular, Kothamangalam visited our home.
4. At 9:30 AM on[protected], A.S.I of Police, Kothamangalam visited our home (site) and issued the GD form.
5. At 11:30 AM on[protected], surveyor from insurance company visited the site.
6. At 5:30 PM, the vehicle was towed to Popular Services.
Currently the car is at the service center of POPULAR VEHICLES SERVICES LTD, Cochin.

Name, location and code of the Maruti service center:

POPULAR VEHICLES & SERVICES LTD.
NEAR LISI HOSPITAL
OPP. IMA BLOOD BANK
COCHIN
Maruti Dealer Code: 2701-04

We had raised a complaint with Maruti and requested for a contact person to discuss the issues. We were given a tracking number and were directed to the Regional Office, Cochin.

Yesterday[protected] my father met Mr. Balaji, Territory Manager at Regional Office, Cochin. His approach was much worse. On asking about cause of the fire, his only answer was there are no manufacturing defects. He didn't give a proper explanation for the cause. My father felt he was suspecting we had intentionally burnt the car.

Despite following up on each and every step, the insurance company (National Insurance) is raising issues on the veracity of the claim. They are saying the claim form was not collected within the stipulated time and giving other silly reasons for delaying the progress of claim. No one from Popular/ Maruti / National Insurance Company has been proactive in telling us about the procedure for closing out the issue.

The car catching fire itself was a big shock. Now the attitude and approach from service center, Maruti, and the Insurance Company are not at all satisfactory.

The car is under extended warranty and is a well maintained vehicle. Also services were done on time and done at Maruti Authorized Service centers. The majority of the services were done at POPULAR VEHICLES SERVICES LTD, Cochin. This is a fact agreed by the Territory manager.

We are totally shocked by this incident and our confidence in Maruti is lost forever.

We would greatly appreciate if any one can direct us to a proper contact who can help us find the root cause of the issue, and get this matter resolved.

Dear Sir,

My car No. RJ19 IC 8784 Maruti wagon-R (RED) is stay at your service station at new power house road purchase on 10/05/08 from JMJ Service station. it was booked for ii service on 10/05/2008 in good condition to mr. Lochan your serivce supervisior at the time ot delivery i found very much noise in excell. mr. lochan tell me for replace the excell but he is not found the excell in his stock and advise me for wait whenever he not received the excell your car is stay at your service station.

you are requested to clear the matter and replace the excell as soon as possible becase i require the care very much.


thanks

vishal jain
MOBILE NO. [protected]