[Resolved]  Maruti Udyog Ltd — poor customer care

dear sir

my name is poppusha dec 15 2009 . i have sent to cargo kuwait to india from ship cargo custamer say only 65 days u get cargo in india but still 120 days complited still now i cannot get the cargo, i have with st cargo in chennai but i cannot get responsible answer from st cargo, and again aslo i have call with kuwait st cargo same responsible answer i get please this my compliant more than 60day complited please take the action need to claim the valuble of my amount

reference no A-5 77181 MY MOBILE NO [protected]

Maruti suzuki Udyog Ltd. — poor services

I am owner of Alto car no. PB 10CD 5176. It was purchased in Sep 2007 and company has provided me Estented warranty of my car. In Feb 2010 while AC check, i had to pay for the cost of valve, gas, oils etc. I was told that ONE VALVE got leaked.
Now, on 17.4.2010, again ac was not working and I was told that hose pipe got leaked. I had to pay again the cost of material and i paid rs. 1886-00 in cash to the driver of Swani, who dropped my car at my residence.
Now, the question arises, why a costomer need to pay for cost of material which is being replaced not being damaged becuase of accident but general wear and tear.?
Its suspension pins are still making noice but dealer has not changed it. why?

Dear Sir,
I am a registred owner of Maruti Alto bearing No H.P. 26A 2744 and I have the serious complaint against your esteemed maruti dealer Auto PPace Office at Industrial Area Phase I chandigarh as given under :
1. That I brought my said vechile for free service at Maruti Auto Pace Office Chd. on 23.04.2010 and I was told by treatment boy at that office for Taflon quoting engine quoting and silencer quoting ect. but i told suggested them for doing free second service. However the same treatment boy inconnivance with the incharge authority in that office or might be under pressure of his higher autherity as well as with and my concent had done all these quotings and therby I have been intentionlly cheaked and defrunded by the Auto pace office chandigarh.
2. That when i come back to get my said vechile believing that my vechiecle is now well checked after free second service the person employed in that office including NIRAV SHARMA and ARVIND told me that your vehicle has got these quotings and for which you have to pay the sixteen hundred rupees but when I asked them why you are demanding these amount whenever infact I wanted only free second service, then thay told me to pay sixteen hundered rupees othervise we would not deliver back your vehicle to me. concequently I had to forcefully pay the said amount. Not only this I had to pay also 450/- for Oil treatment which was infact not done by that office.
3. That my said vehicle has sofor run not more than 6000 kms and acc. to maruti company rules it does not recommended for any extra treatment of any part of my vehicle during the free second service period.
Therefore hoping that you will surely take stern action against them for cousing financial and mental loss to me and shall also intimate to me as earlist in this regard. In case of failure to take action against them, I will have no option, but to go to the consumer court.

thanks
with regards

Raju Rana
C/o SJVNL Nathpa Distt. Kinnour H.P.

Local Address in Chandigarh :
Vijay Guleria
PCA stadium Mohali
Mobile : [protected].

My name is AJEET SINGH my alto DL8CR 2372 FED UP from front wheel noise & all door noise...so many times repaired by dd motors peeragardi...bt sorry 2 say they are unable 2 solve my problems...& say sir this is just alto...[protected]...

Maruti Udhyog Ltd- Durga Motors Pvt ltd — Paid Service complaint

Today I have come to know that Durga Motors Pvt Ltd, Secunderabad has been closed permanently hence am not getting revert fro them even after writing mail to the dealership.

My earlier mail request to the dealership is attached below.


Dear Dealer,

I have sent my above WagonR for paid service on 14th April 2010.

After the service problem of Engine shut down while driving on Gas mode was not resolved.
Apart from this bracket of car stereo is loose/broken hence am not able to fit stereo fish plate.

I have been trying to call on given contact nos for the past 1 month but no one is picking up the phone / at present it is coming as switched off. This is why I am writing you this mail.

Contact nos are given on service bill are:
Workshop no:[protected]
Show room:[protected]

Please send your service engineer at my resi address to address the problem.

My contact no is: XXXXXXXXX

From
K C BISWAS,
50/150 E, ”NANDANAM”,
Kalappurackal,
Sree Narayana Road,
Edappilly, Cochin-24
To
M/S Maruti Service

Sir,
Let me inform the following to your attention.
Today (23/07/2010), I approached Maruti Srevice Centre (Sai Service Station, Cheranalloore Road, Edappilly, Cochin-24) around 4.50 pm for servicing my maruti 800 car.The rear left brake shoe of my car was broken and that wheel is not revolving.So I kept the car in my home and approached the very nearest service station for repairing the wheel and for servicing. I have seen their advt “Free pickup and Drop facility” is providing by them.
Immediately after entering into the service station, I reported the same matter to the front office customer care executive. He called somebody and handed over his mobile handset to me . That person asked me about the location of my home.I told him that it is very near to that Service Station.He told me to wait in that office itself.
After half an hour, around 5.20 pm I again approached the front office customer care executive.He again called the previously called person and told me that he is very near to that office and will come soon. I again waited there for 20 minutes more and left that office without saying anything to anybody.
I have been waited there for more than 50 minutes in that office.Only thing I am expecting today is to pickup my vehicle from my home, which is very near to their service station. I think it is very easy to arrange for them. But I was not found any effort from them.
The only intention of this mail is to inform the matter to you. I am sure that you will take necessary steps in future for avoiding such incidents.

BISWAS, Edappilly
Phone :[protected]Resi)
[protected](Mob)

i met with an accident due to a tyre burst and my new ritz wasnt in a condition to be driven to the workshop, i towed the vehicle to the workshop of the authorised dealer from whom i purchased the car, vitesse andheri, but they refused to take the vehicle in their custody citing overload! its been over a week now and my new ritz is lying in the lane near their workshop. i simply dont understand why maruti sells so many cars when it doesnt have the infrastructure to take care of them later.
rahul, mumbai, [protected]

I, Santosh Akela purchased Maruti Ritz in the month of January 2010. Since then whenever i take my car to Rahon Motors Ghaziabd for service, always i am disappointed because of poor service. I was facing pickup problem which has not been solved so far though i've taken my vehicle thrice for the same problem. And Today it was rediculous as Authorised Maruti Service people are careless about customers products. ROHAN MOTORS LTD has crossed their limits in their poor services. They have lost my Key of my car and not even bothered to search for it though i was there with them. No one is bothered to attain customer. This is rediculous. And if this is the situation for your services. then definetly one day maruti closes in India. Please response to my concerned.

Hi,

I own a Maruti Swift Dzire Car. It was purchased in the month of March 2009. Ever since then there has been a continuos problem in that particular vehicle. And the service center is not able to provide me proper service. I am fed up of such pathetic service standards from a reputed company like Maruti.

Average of my car is 10 but as per compant it is 14-15.

Need immediate revert on this pls.

Thanks
Niresh Mehrotra
[protected]

Dear sir,
I purchased maruti suzuki omini from ts moter auto. Sales and service, lucknow, authorised dealer of maruti suzuki india (tanya moters ) ltd. On 25/07/20101.when i went for pad free service they did only oil change and washing and charged rs 2505.When i told my problems about car, i requested but nobody listened me.Even they received my car at moarning and promised to deliver me at 06;pm but they delivered at 08;pm,
sir no solved my problem ( door & shoker ) & way of talking veary bad your eng. mr.shoeb no respones of my car& my problem my job card no.JC10001822.sir, i am request many time my car wash properly but no budy listion me so i am firsted your service
NAME- Chandra gupta mourya
add.- sitapur ( up )
mobile no.- [protected]
job card no - JC10001822

At Bimal Maruti, we want to serve our customers better.@sony jacob mail your concerns to [protected]@gmail.com

Subject: Customer Complain

Reference: Invoice no 075271 Dated 07/08/2010, Job No – 0075476

Dear Sir,

With reference to above, I want to inform you that on 07/08/2010, my vehicle, Maruti Omni Bearing Registration no ML-10 – 6945, got repaired from one of your service station named Rani Motors stationed in shillong, but the problem for which I have given my van to the work shop was not sorted out and on next day again I had to send it back to said workshop for the same problem and from that day till today’s date they are just giving me false time of delivery and they are just experimenting on my vehicle by changing its parts again and again. So, I would like you to see into the said matter and do the need full as I need the vehicle for official use and I am facing lot of problems.



Thanking you.

Regards

Sampat Singh


[protected]

Tr Sawhney Motors Pvt. Ltd. (Maruti Udyog Limited) — non-receipt of vehicle registration certificate/card (RC)

I had purchased Maruti Alto LXi on 28/02/2009. The registration no. is DL-5CD-8942. The engine no. mentioned on the RC was wrong so I didnot take delivery of RC from the dealer M/s. TR Sawhaney, Gokulpuri, Delhi and requested them to get the RC corrected. After almost one year after regular follow and several visits they asked me to come with vehicle at RTO at Loni Border. I visited them and their person went with me to the RTO and got the vehicle engine no. & chesis no. verified by the RTO inspectors. M/s. TR Sawheny has still not provided me the original RC though I have regularily followed up through visits and phone calls. They say they will provide in a weeks time but that week has not come till date. Please look into the matter and intervene.

I would be very thankful if you could kindly get me the RC of my vehicle DL-5CD-8942.

Best regards,


Hemant Kumar Dubey
16/427
Lodhi colony
New Delhi - 110 003
Mob.: [protected]
Email: [protected]@rediffmail.com

dear sir, maine wagonr purchase ki hai befre tow month . lekin ab usme cng lagvane ka koi option nahi hai without laps my worrenty . i am not stishfy about it. pls iske liye kuch kariye otherwise main maruty ki koi car purchase nahin karoonga. for ur information hundai ki santro main ye option hai. from, sandeep kumar singh cntact no--- [protected]

I am having a WAGONR DUO which have run approximate 80 thousand km, I gave my car in COMPITANT MEHRAULI DELHI for service and for replacement for some parts . The amount of all service was 20 thousand but my car still having some problem related to RPM increase which was not before service. As per the service advisor one more parts needs to be replaced costing around 3 thousand rupees. I am not satisfied with the service provided by COMPITANT MEHRAULI.
NAME GAURAV TYAGI
VEH REG NO- UP14 AK 1367
MO NO [protected]

Dear Sir/Madam,

I, Pankaj Vasant Jadhav, had purchased a ZEN Estilo (VXI) Financed by SBI. State Bank of India had sanctioned this case on 28-Aug-2010. But due to late administrative clearance by SBI (State Bank of India), the documents for RTO registration were yet to be not completed in the allotted period of time. The vehicle has only TC number (MH – 31 TC 109). The vehicle was insured by ICICI Lombard Insurance and after approval on 28-Aug-2010, was delivered to me on 29-Aug-2010.
After 1st Free inspection on 09.10.10 by Maruti Authorised Seva at Wardha, I faced a major accident on 21-Oct-2010, near ACE Refractories Ltd., Butibori due to bursting of front right tyre (MRF), it is really surprising that a vehicle which had only run hardly 1500 Kms had to meet with an accident because of a tyre-burst. This clearly shows that the vehicle, specially the quality of tyres was not checked prior to delivery.
You will agree that, in these times of sky rocketing prices, how difficult it is for a salaried person to own a car of his People like me can think of owning/buying a car. Only once in our lifetime and when we are delivered a sub standard quality, it really hurts.

The case is still under, the SEWA Automotives Pvt Ltd., Nagpur. This accident has given me and my family a lot of mental tension and harassment which I am unable to take any more. I would seek your kind intervention in this case to help and assist me to get the best possible worth of the money that I have spent to own a vehicle.

I would, therefore, request you to Cooperate for the same and take this application as a complaint.

Thanking you

Pankaj V. Jadhav
(Customer, Nagpur)
[protected]
Email: pankaj.[protected]@flaminco.in

Dear sir we purchase wagon R on date 8/10/2010 from m/s TR Sawhney motors pvt ltd .car registration no DL 5CH 5293, my excess amount of Rs. 14918 due .they give a cheq of rs 14918 on date 30/11/2010 but the (cheq disowner) T R SAWHNEY MOTORS staff not saport. persently we stay in meerut for my new project it is not posibal to dally siting in T R Sawhney i am sick of very poor coustumer respons & affter sell servicei am not recived my RC till Now Please help me .kindly give me support. Thanks & regards Anuj tyagi Mob. [protected], [protected]

I HAVE BOOKED A MARUTI SWIFT VXI IN YOUR BRANCHSTANDARD AUTOJABALPUR
BOOKING NO.SOB10003012. AFTER 1MONTH AGO NO RESULT
OF DELIVERY PLZ CONFIRM STATUS OF DELVERY DATE.

PLZ SEND THE REPORT ON THIS CELL NO.[protected] OR E-mail [protected]@gmail.com

i am also facing difficulty in taking delivery of my ritz car from spectra motors, the marketing guy maninder sing in spectra goregoaon is such an stupid that he could not manage to keep the car ready even after fifteen day of booking, where he had enough time to do it

dear sir


TAKE EXTRA MONEY---- BY----- FIRDEAL CARS PVT LTD DELHI


i have purchase a new swift vdi on date 19-01-10 car dealer say new prise is 531057 is ex showroom pr but as per invoise car prise is 528392 and dealer take insurance cost from me 15574 but cover note is 15204 so plesae advise to car dealer fairdeal car pvt.ltd 485A, main g.t. road jhilmil ind area delhi.please refund my extra money 2665&370 total amount is 3035 as soon as possible

my last car is alto lxi and this car chasis no[protected]MA3FKEB1S00650540
ENGINE NO[protected][protected]------D13A536140
REG NO[protected][protected][protected]DL 5CF---8916