[Resolved]  Maruti Udyog Ltd — poor customer care

Dear Sir,

i have booked the maruti all new estilo (VXI-Metallic silver) from our local dealer at nashik city M/s. Seva Automotive on 5th Sept.09. They have commited delivery for the same on 28th Sept.09, but due to shortage of vehicle they not able to give delivery (poor response). after they comitted same to give delivery by 1st week of Oct.09.Response was same, i am totaly getting frustest due to regular follow-up for such things. Now they are not giving the proper response. pl. help me regarding mentioned issue. If i didn't got the delivery till 15th of Oct.09, i will be swichover to Hyndai I10. pl. note & help.
Possitive respose will be appreciable.

Regards,
Kulkarni Nilesh
[protected].

this is not a complaint. i want some information. i have maruti 800 since 1996. iwant to sale it as i want a new car. my car registration no is WB 02D-3420. presently i am posted in mumbai. i am facing difficulty to sale the car in mumbai. Is there is any exchange offer available from maruti so that i can dispose my old car and i can purchase a new car at mumbai. your early guidance/solution in the matter is higly sought for.

We have purchased one maruti vdi swift having chasis no-445896 and engine no-1249908 through your dealer ODYSSEY MOTORS PVT. LTD., Angul (Orissa). The car did not start on 23 Oct.09. I registered the complaint on the same day to ODYSSEY. After checking the vehicle they replied that there is battery problem and need to be replaced. After one week of follow up with ODYSSEY motors, they are not able to replace me the battery.

Please take appropiate action in this regard.

DEAR MR. PANKAJ NIRULA

SUB :- INSURANCE CLAME

DEAR I BROUGHT A CAR MARUTI WAGNOR LXI NO. RJ-14-CE-3425 FROM PREM MOTARS JAIPUR ON 20 DEC 2007 AND ALL FORMALTES LIKE INSURANCE AND REGISTRATION DONE THROUGH PREM MOTOR ON BEHALF OF MARUTI BUT NOW A DAY WHEN MY CAR HAD ACCEDENT BY TRUCK THEN YOUR INSURANCE GUY ARE DINAY TO GIVE THE CLAME AND HIS BEHEVE WITH ME VERY ROUD AND HE IS ALSO ABUSING WITH ME THAN I HAD DISCUSS WITH WORK SHOP MANAGER MR. ABHAY THEY TOLD ME WE CANT HALP YOU PLEASE REQUEST TO INSURACE GUY NOT WITH US BUT PLEASE CLEAR ME ONE THING WE HAVE DONE THE INSURANE WITH MARUTI NOT NATIONAL COZ INSURANCE GUY ARE COME FROM WITH IDENTITY OF MARUTI . I KNOW ONLY MARUTI IF THEY COME WITH ANY INSURANCE COMPANY I HAVE NO PROB I DONT KNOW NATIONAL OR ITHER ANY COMPANY

RIGHT NOW MY CAR IS IN WORK SHOP OF PREM MOTERS FROM LAST TWO DAYS

I NEED YOUR NECESARY ACTION ...



Thanks
Nitin dubey

AIR MAURITIUS
104, Durga Business Center,
Opp. Gangaur Hotel, M. I. Road,
Jaipur, Rajasthan - 301019 (India)
Tel: +[protected]Multiline),
Fax: +[protected],
H/P:-+91-[protected]

SPARSH AUTOMOBILE RAIPUR(CHATTISGARH) DOES NOT GIVE PROPER SERVICES AS FOR THE JOB TO BEE DONE IN THE CAR VERY POOR SERVICE STAFF ILL MANNERED . NO PERSON IS THERE TO LOOK AT YOUR PROBLEM /GIVE YOUR CAR TODAY FOR SERVICE AND GET IT AFTER 2 DAYS UNTIL YOU GO AND SHOUT /PURCHASED THE CAR ON 31/12/2006 CAR IS STILL UNDER EXTENDED WARRANTY BUT THEN ALSO THEY DO NOT DO THE JOB UNDER CUSTOMERS SATISFACTION /NOT HAPPY WITH THIS DEALER I HAVE RECORDS OF OTHER CUSTOMERS ALSO THOSE WHO ARE NOT SATISFIED WITH THIS DEALER WITH THEIR CONTACT NUMBERS/HE IS SPOILING THE NAME OF THE COMPANY PEOPLE BUY BY THE NAME OF MARUTI NOT BY DEALERS NAME IF THIS IS SO WE HAVE TOGO FOR OTHER CARS AS NOW WE HAVE MANY OPTIONS /DEALER CODE--5002 RAIPUR CHATISSGARH SPARSH AUTOMOBILE MY CAR NO--CG04H 8489 IN NAME OF NEELU DHIR I HAVE ALREADY LAUNCHED MY PROBLEM WITH PANKAJ NARULA BUT TILL DATE NO ACTION HAS BEEN TAKEN KINDLY DO THE NEEDFULL THANKS MY CELL NO [protected]

Need to know whether clutch plates comes under warranty, its a new vechile 6 months old.
tn 10 w 9984.

My Car Maruti-800 is lying at Service Station for last 28 days.
Sir,

The internals (sheet-1no., front glass, mirror, belt, taco meter etc.) of my car got damaged due to unknown source of fire. I went to Ganpati motors Supela, Bhilai, CHHATTISGARH and explain the problem to them. They agreed for repair of car on the basis of insurance claim. I submitted photo copy of Registration book, Driving license & Insurance.

After 10 days back they asked for one copy of FIR. I handed over original copy of FIR to them but till date the car is lying there for last 28 days and they are giving me an excuse of non availability of spare.



Can I expect a quick resolution to this problem !


Mob:- [protected]

Dear team,

I am siddhartha Mishra. HR, Birla sunlife insurance company Ltd. I have purchased a WagonR-VXI- OR-02-AW0098 on 31st December 2008 from Jyoti Motors, Bhubaneswar. I met an accident on 21st nov 2009 evening. i collided with a Indica, which was running infront of me suddenly braked so i dashed on the back of indica and a bike comming from my back side dashed. as a result my Front fender, LHS fender and back side of my WagonR got damaged.On 22nd Nov 2009 i gave my WagonR to Jyoti Motors Service station, Bhubaneswar. Till date from 22nd Nov 2009 nothing has been started yet. And i am not getting anybody accountable for it. I dont get a damn TAT for my WagonR discharge date. I had purchased the Car only for the sake of timely and better service that Maruti Provides but the practical picture doesnt match wiith it. Every day i approve car loan approval letters for my employees and suggest them to buy Maruti product but this is a practical example that i have got. Such type of activity is really giving a wrong perception to the positive image that i had. Please resolve my problem imediately.

SIR 27/08/09
I HAVE BOOKED A MARUTI DZIER IN YOUR BRANCH COMPETENT AUTOMOBILES CO. LTD PLOT NO. 3 GAZIPUR DELHI EAST PIN 11096.
BOOKING NO.17270896DG0041. AFTER 3 MONTH AGO NO RESULT
OF DELIVERY PLZ CONFIRM STATUS OF DELVERY DATE.

PLZ SEND THE REPORT ON THIS CELL NO.[protected]

Sir,
I have a WAGONR DUO. I am working in a big multinational company within two years of time period I have drived my car approximate sixty thousand Km, I am very much satisfied about the quality and performance of maruti cars.
Regards
Gaurav tyagi
Jaipur

Dear sir/ madam we have booked an alto at dalhoji kolkatta in the name of sumita chatterjee booking amount given on 23/10/09 Rs 5000(cheque) but executive Mr A.saha says give us some more amount to take the car then we gave 25000 Rs cash as per executive mr A Saha in dewas motors, dalhoji. as per excutive he comited to give this car before 7/11/09 but still we have not received the car so we request him please give us refund of this amount now he is not agree to give the refund even he doesn't pick our phone or not give us proper response we direct hit to maruti image we didn't expect this type of service form maruti dealer now at the last after doing our all effort we are giving this mail please take necessry action to the executive as well as to dealer or resolve our problem.
executive mr a saha we try to contact him on [protected] who is not received our phone or not giving any satisfactory ans


Thanks
Pramod kumar bhatt
[protected]

Maruti Udyog Ltd. Wagon R Car Dl2cv7707 — Bad Servicing, Indifferent attitude

I got my car serviced at maruti service certre Naraina NewDelhi in APRIL OR MAY 09. This is first tim that i realised that my car is not running properly even after servicing and also my A.C is not working. I went to lodge Complaint to service centre manager Mr.Murmu.He kept me waiting for about 40 mts.and then left the cabin saying he hasn`t time that day.Asked me to come next day.He virtually insulted me.I requested one mechnic to guide me regarding A.C and as per his suggestion I went to Subros at Noida. I TRIED afterwards to talk to MR. Murmu with the intention that if he had time, i would come to redress my problem without spoiling my one more day leave.But sorry He was in no mood to listen that my car is not running properly even after servicing.Now my car is again due for servicing,i really intend to sell it and purchase car of other make to avoid humilation.IS this expected from a concern like MARUTI when i am a 25 year old customer of maruti cars. SO SHAME

I have ur alto lx and i m facing big problem with pick-up in Ac
ese lagta hai ki gadha gaadi chala rahe hai

Respected Sir,

I have purchased Maruti Wagon R LXI model in June 2008 from Wonder Cars which is Authorised Maruti Dealer.The REGN.NO. is MH14BK3932.
Your Authorised dealer did not reported any problem during all three services.Last week when I have send car for Servicing Workshop engineer informed me your car Clutch Pressure Plate and Disc is not working It needs replacement and not covered in any type of Waranty.They also informed you have not utilized it properly that is the main root cause of this problem and we will provide you few tips how to utilize it proper which they have not provided while delivering the vehicle to me.I paid 6700/- for this service.

My car is hardly completed 6500 KM running and I have done all services on time.

Query :

Why Authorized Dealer workshop engineers were hiding this Manufactoring Defect and did not inform me during earlier Services.Please provide satisfactory explanation so that I can suggest other's to go with Maruti cars as I am doing currently.


Thanks,
Ashish Shrivastava
Mobile[protected]

Sir/Madem,

I Mr Rajesh Gheewala, perchase maruiti alto lxi (flash)car from AJMER (RAJ.)but lots off prob, for passing stiil, my resident in gujarat, valsad district.
Raj Autowheels pvt. ltd. very nice support for ajmer, but RTO valsad, hasited to me, to many document require.so please help for last document for MARUTI COMAPNY LTD. INVOICE BILL requir for RTO, VALSAD, So please arrenge the copy of bill, for
AJMER, RAJ AUTOWHEELS PVT. LTD.
MY CAR ENG. NO.3637915, CH. NO.1339521,
INV.NO.VSL09000903 Date:08/09/2009
Thankyou,
Rajesh Gheewala,
[protected], Gujarat, Valsad-396001

Don't deal with SONU (Sales guy) in Competent Automobiles...he is not good guys and cheat you. Once you get car from him after that he is not cooperating,

Maruti Zen 1998 modol — Over Pricing

Dear Sir,

I have recently bought a old Maruti Zen 1998 modol from Patel motors True value.
The current market price i verified in market is 60-70000 depend on condition but here i have been chaged 120000.

Now i am feeling cheated.

Please look into the matter.

Regards
Harish
[protected]

Dear sir,

I am mr. dhikant chopra from surat, i am living behind your showroom of maruti Suzuki at piplod, surat. I want to tell you that your workers are making so many noise and using bad words all time in the day and they are making so much of noise so i can't sleep in the day time at my home and i can't read properly, i have complained so many times at your show room but they have not done any thing yet. so please do some thing for my problem other wise i have to do some thing.

Dear Sir,
I visited Swani motors (P) Limited, Jalandhar on 9th January, 2010 for getting true value for my Maruti 800 car model 2003 that I want to exchange for purchasing new Swift vxi IV white colour. After evaluating my old car they adviesd me to come afterwards for booking swift car and eventually they booked swift vxi IV car white colour on 21st January, 2010 on my 4th visit to them after getting true value for my old maruti 800 (Allotment No.3501 S 17224). Through this, i request you to kindly arrange a supply of swift vxi IV car white colour to me at the earliest preferably in the month of january 2010 so that my exchange value and bonus do not change. Because dealer is saying now that it will be supplied in Feb., 2010. I understand priority is being given by Maruti Udyog Limited to customer who wish to exchange their old maruti car with Swift car. I request you to kindly do the needful and oblige me. Thanks

Dr SP Trehan,
289, Bank Enclave, Jalandhar

Dr S.P.Trehan,
Principal Scientist,
Central Potato Research Station,
P.B. No. 1, P.O. Model Town,
Jalandhar - 144 003, Punjab, India

Dear Sir,
I visited Swani motors (P) Limited, Jalandhar on 9th January, 2010 for getting true value for my Maruti 800 car model 2003 that I want to exchange for purchasing new Swift vxi IV white colour. After evaluating my old car they adviesd me to come afterwards for booking swift car and eventually they booked swift vxi IV car white colour on 21st January, 2010 on my 4th visit to them after getting true value for my old maruti 800 (Allotment No.3501 S 17224). Through this, i request you to kindly arrange a supply of swift vxi IV car white colour to me at the earliest preferably in the month of january 2010 so that my exchange value and bonus do not change. Because dealer is saying now that it will be supplied in Feb., 2010. I understand priority is being given by Maruti Udyog Limited to customer who wish to exchange their old maruti car with Swift car. I request you to kindly do the needful and oblige me. Thanks

Dr SP Trehan,
289, Bank Enclave, Jalandhar

Dr S.P.Trehan,
Principal Scientist,
Central Potato Research Station,
P.B. No. 1, P.O. Model Town,
Jalandhar - 144 003, Punjab, India