Matrix Cellular International Services Pvt Ltd — Misrepresentation of services | |||
I purchased matrix services of 39.99$ of tariff while going to US by giving 5000rs as security,passport copy and credit card details as security.. In the first month they charged me with a bill of 40,000/ without giving any bill and debited from my credit card without permission.. I left with overdue in my credit card of 5000rs. When I called Customer care to stop their services, they told we have two years of contract which they never mentioned before. Firstly, Most of calls were incoming which they never mentioned that incoming were never free... Secondly, they never told us about two years of contract. Thirdly, without giving bills to my email -id. They accused me to do fraudulent with company. Lastly, they debited from my credit card which I gave security without my permission. they never sent me any bill message on the phone. Now they are calling to all my co-workers and friends that I have done fraud and they will be trouble by using abusive language and harassing them. I will be filing case against misrepresentation of service and call rates in consumer court...... Was this information helpful? | |||
 4 Comments | |||
Comments
I think Matrix is notorious for this as far as billing is concerned. This is the very reason that they take consent of auto debiting your account with their bills and you can keep fighting it out in court. I have faced similar issues with them in all my international travel, be it the US, UK or Canada. I think its best to retain your India no. on roaming and buy a local calling card of the country that you are in. That way you are able to keep a track of your calls and restrict your spend.
Hi Friends,
Thanks for sharing
I have also once faced a similar situation Last week I went to Australia for 4 days on a business trip, and my bill was extremely inflated. I think that the money they spend on advertising is made by fleecing innocent customers like us. They are a bunch of robbers. I have had a relatively better experience with Clay Telecom
http://bit.ly/eTD030
Thanks for sharing
I have also once faced a similar situation Last week I went to Australia for 4 days on a business trip, and my bill was extremely inflated. I think that the money they spend on advertising is made by fleecing innocent customers like us. They are a bunch of robbers. I have had a relatively better experience with Clay Telecom
http://bit.ly/eTD030
i disagree with you, i am using matrix from 7 years in my intial days i have not understand the billing and how to best use this, but now i am very happy with the services and i am saving around 100000 in a year i mobile
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