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[Resolved]  Matrix Cellular Services — Unknown Charges

I got the read recipt from alot of people's but no one is responding back to me.I donot know what the hell is going on at the matrix end

Read recipt received from the followig ID's
divya.[protected]@matrix.in
amritank.[protected]@matrix.in
amit.[protected]@matrix.in
trishank.[protected]@matrix.in
abhishek.[protected]@matrix.in
madhur.[protected]@matrix.in
vikas.[protected]@matrix.in
varun.[protected]@matrix.in
shweta.[protected]@matrix.in
ahmad.[protected]@matrix.in
ankur.[protected]@matrix.in

regards,
Manmeet Singh


[protected][protected][protected][protected]
From: Manmeet.Bedi
Sent: Tue 5/6/2008 12:13 PM
To: '[protected]@matrix.in.'
Subject: RE: {Disarmed} Re: Your Cellular Usage Bill


Waiting for the reply


[protected][protected][protected][protected]
From: Manmeet.Bedi
Sent: Mon 5/5/2008 9:46 AM
To: 'Amritank Tripathi'
Cc: '[protected]@matrix.in.'
Subject: RE: {Disarmed} Re: Your Cellular Usage Bill


Hi,



What the hell is this? I am getting the messages from where I don’t know and you are charging the money from me and I am telling you guys to revert back my charges and you are telling me you are helpless to do this.



I am not going to pay a single penny for these messages if you will not “STOP” and Revert back theses charges from my account then I will lodge this complaint in the consumer court



NOTE: PLEASE BLOCK ALL THE MESSAGE ON MY MOBILE ASAP

Please let me know if you would have any suggestion or comments

Regards,
___________________________________________________
Manmeet Singh
Sr. Project Leader



From: Amritank Tripathi [mailto:amritank.[protected]@matrix.in]
Sent: May 5, 2008 9:36 AM
To: Manmeet.Bedi
Subject: {Disarmed} Re: Your Cellular Usage Bill



Dear Customer,



Thank you for your inquiry regarding special services charged on your Matrix bill.



Please be advised, these are charges directly charged from the network only and rates are been also decided by the concerned network only, so we are unable to provide you the amount charged for these premium text messages .



We apologize for any inconvenience that this may have caused and suggest that you send in ‘STOP ALL' and 'END ALL’ messages to the number from which you’re receiving these messages, in order to cancel the service.



Should you have any suggestion or other inquiry, please call us at our toll free help line number,[protected]; at our telephonic Call Centre number,[protected]; or write to us at [protected]@matrix.in. We shall be glad to assist you 24 hours a day/ 7 days a week.



We will appreciate if you don’t click the ‘reply to’ option while reverting to this email; instead, we request you to send in your response to the above referenced email ID.



Have a pleasant day!

Warm Regards,

Amritank Tripathi

Customer Support Team

MailScanner has detected a possible fraud attempt from "c:" claiming to be

Matrix Cellular Services Pvt. Ltd.

Visit us at www.matrix.in




----- Original Message -----

From: Manmeet.Bedi

To: Support

Sent: Monday, May 05, 2008 7:28 AM

Subject: RE: Your Cellular Usage Bill



Gentleman,

Kindly let me know what is premium text CHARGES.
I didn't know anything about these charges. Please revert back these charges ASAP

Regards,
Manmeet Singh

________________________________

From: Billing Int [mailto:[protected]@matrix.in]
Sent: Sat 5/3/2008 12:47 PM
To: Manmeet.Bedi
Subject: Your Cellular Usage Bill



Dear Sir/Madam,

Please find attached herewith your Bill No: AU707982

Warm Regards,
Matrix Cellular Services

Disclaimer:- Please do not reply to this email in case of any further assistance or clarification on your bill,
Please write to [protected]@matrix.in or call on +91-[protected].
Complaint marked as Resolved Aug 14, 2020
Complaint comments  11 CommentsShareTweet

Comments

Hi,
I've lost my matrix handset while travelling.I am sending this mail to register my loss of phone and sim.

Deepa udday kumar
Mob number [protected]
sim #[protected]
Sir, Maina apn ph ka sim bada kar vaya tha to apna bill kyu bhaj hai. Tell me Reply


My contact no is = [protected]
Alarming Cheating!

This is regarding Misquote of postpaid sim charges from Priyanka Thakur.
2 months back i happened to travel to Atlanta from Delhi and i asked the Sales Executive in Delhi Matrix Office to come and meet me.I am an employee of NIIT Tecnologies ltd Delhi and i am on official visit to Atlanta.
I met Priyanka Thakur in my officewho works in Matrix Delhi.She quoted me a plan for US that was a 30$ plan.According to her 30 $ was rental amount and calling charges were 0.25/min(10rs/min)cents per call incoming and outgoing international and local.I had also told her that i would dicontinue services in case plan doesnot suit my expenditure.So after one month after several reminders to priyanka she gave me a bill of 2394 RS. which was deducted from my credit card without informing me.
She sent me a bill for this amount however this was not the actual bill.After 2 months they deducted 50000 rs from credit card again without informing me.After sevral inquiry i was told that my bill had exceeded 1Lakh rs.When i looked into the bill i came to know that Matrix charges 0.89cents/min(40 Rs /Min)for international call.which is more than thrice of what i was told.My mistake was that i believed in the word of mouth of Priyanka Thakur.
If i would have known the actual amount of calling charges i would not have taken this card at any cost because i have various options that give me international calling charges just 6-7Rs/min.
I want to know what action does company take if there employees are giving fraud quotes to the customers.
I have been under huge mental disturbance due to this.
Please let me know what should i do to solve my problem.
Alarming Cheating!

My Matrix number is [protected](Mobile number)
Challan Out no.:136926
SIM number:[protected]

This is regarding Misquote of postpaid sim charges from Priyanka Thakur.
2 months back i happened to travel to Atlanta from Delhi and i asked the Sales Executive in Delhi Matrix Office to come and meet me.I am an employee of NIIT Tecnologies ltd Delhi and i am on official visit to Atlanta.
I met Priyanka Thakur in my officewho works in Matrix Delhi.She quoted me a plan for US that was a 30$ plan.According to her 30 $ was rental amount and calling charges were 0.25/min(10rs/min)cents per call incoming and outgoing international and local.I had also told her that i would dicontinue services in case plan doesnot suit my expenditure.So after one month after several reminders to priyanka she gave me a bill of 2394 RS. which was deducted from my credit card without informing me.
She sent me a bill for this amount however this was not the actual bill.After 2 months they deducted 50000 rs from credit card again without informing me.After sevral inquiry i was told that my bill had exceeded 1Lakh rs.When i looked into the bill i came to know that Matrix charges 0.89cents/min(40 Rs /Min)for international call.which is more than thrice of what i was told.My mistake was that i believed in the word of mouth of Priyanka Thakur.
If i would have known the actual amount of calling charges i would not have taken this card at any cost because i have various options that give me international calling charges just 6-7Rs/min.
I want to know what action does company take if there employees are giving fraud quotes to the customers.
I have been under huge mental disturbance due to this.
Please let me know what should i do to solve my problem.
I am an international student from Cochin, Kerala presently studying at UK, University of Westminster. I would like to inform you that in the pretext of helping international student a mobile network established in India and having branches across the country, operating under the shadow of British Council is looting and robbing students under living daylight.

They propagate their advertisement through ‘British Council’ giving false authentication to innocents’ students that their establishment is trustworthy. I got introduced to them when I attended the pre-departure briefing conducted by the British Council on August 2007, Cochin.

Unfortunately before leaving the country, I subscribed to a Matrix Network ‘Johar Group’ a franchisee of Matrix Cellular International Service Pvt. Ltd. They mislead me in subscribing under the false illusion that I have to pay only 2.99 Sterling per month for rental. All the call chargers are at nominal subsidized rate suitable for students. The sim they have given me was a used by somebody else. When inquired that I would like to have a new sim rather than the one that is used, they simply told me that I don’t have a choice. Due to time crunch and since I thought they were authorized by British Council I didn’t have the slightest suspicious about their atrocity.

After a break of 2 month they came up with a massive charges of Rs. 64, 947.02 /- and was mentally and psychological abusing me to pay the money immediately. I was crucified for the calls which I haven’t made from my part. During the two month period there was no way to check the charges and I was literally kept in darkness. Whenever I used to log in their website, viewing the current billing from last September, 2007 till today it is being hidden with lame excuses like ‘coming soon’.

What they are saying is that I have made calls to premium numbers, but I haven’t made any call in that number and in that name they have escalated the charges. My parents were forced to pay the money under threat.

Why am telling this is that in future no prospective student should be cheated as I was. They are a bunch of looters, high tech criminals and a bad influence to the entire student community.

If possible inform the public that there is no need to subscribe to the mobile service, as the charges levied in UK are much cheaper, economical and reliable. You can check the bill anytime through the net, if something is going suspicious you will be warned about this. After this unfortunate event, i am using vodafone and the service is reliable and trust worthy to the highest degree. So far there has never been an incident like this.

There address at Cochin office is – Johar Group, 3rd Floor, Noor Trade Center, Market Road, Ernakulam – Cochin – 682 011. ( A franchisee of Matrix Celluar International Service PVT Ltd).

I am presently doing my MSC - Advance Information Technologies Using Orace at - University of Westminster, 115 Cavendish Street UK.
what the hell is going on here...
i am not able to access my account to view my bills.
will anybody tell me how many minuts have i used????????
took a connection for my trip to USA on my Gf’s credit card. It was a $39.99 plus tax. Please bear ini mind that I was in USA before and I had an At& T connection. Matrix has tieups with Cingular
which is AT & T. They first said that Cingular and Sprint charges up front $500 for connection in USA.

So thinking that these are honest guys I went ahead with the connection. GPRS was supposed to be deactivated. Further they mentioned that they GPRS rates were in tandem with Cingular, in case I do not activate it. The Cingular rate is $1/ day or for $15 unlimited.

Now upon opening that site MATRIX charged me RS. 29, 000. (almost $700), of shich about 23000 was for GPRS, which was supposed to be de activated and I never used it. Matrix has charged 700 US for visiting the website, whereas the AT&T rates were $1/day.

Also the claim of MATRIX that its a part of AT&T (Cingular then) was wrong. Upon going to USA, I went to the AT&T website. At&T said, " you have no inline support for this kind of number" .

Now I have switched to Sprint, and counter to what Matrix has said I did nit have to pay anything. The problem is that MATRIX has charged the entire 29k from my gf’ scredit card. I really dont know what to do. MR. JAIPRAKASH of MATRIX is a thief and he is using people’s credit cards for money laundry. Jaiprakash by the way is the inernational sales manaer of Matrix Calcutta. He is a crook. He can be reached at [protected].

Can anyone tell me if any legal actions can be taken against these crooks?
i m very fedup with your services, you are always more than original charges.if don't give me positive feedback with 24 hrs, i will leave your services..
sir pls allow my incoming and out going call details from 15.08.2009to 25.08.2009.my no [protected].i all ready submit this 2 times.but no reply.can u help me please
Hi,
Karthik,
CAF no:- 1814244

WRONG TARIFF.

Matrix is supposed to be the best alligator .In terms of cheating the customers .few days back i had traveled to srilanka and i was mentioned about a different were call back to india would be 10 Rs/min but it was charged 25 Rs/min and after my billing the charges were of different tariffs and 150%higher . The current charged billing rates tarrif was not duly signed by me it is sighed by them .It is better to take a UNICONNECT connection to abroad than MATRIX ..As we find here UNICONNECT is very much clean chit and transparent and don cheat..And i have not received the itemized bill from matrix soft copy nor hard copy. When we try to intertact with the executives they are not bothered to help us out with it ..
Hi
I am Aravind Bodepudi

On May 25 I left for US from Hyderabad airport where I picked up a SIM card from Matrix.
They said initially I would be charged $20/- and they will give me a confirmation call or mail
other wise they will deactivate the phone if I don't confirm.
They said I would be charged only for international calls

When I received the bill it's a whopping ₹ 29000/- they charged me for some data plan I did not ask for.
When I tried to contact from US no one responded.

All international travellers please do not use MATRIX PHONE OR SIM CARD.
They are here to cheat you with dubious plans,
Request do not fall into their trap..

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