Matrix Cellular Services — extra bill

Address:

North Delhi, Delhi

Sir,

Few days back i have taken country international specific post paid cards from MATRIX CELLULAR SERVICES for australia and singapore and they given me two cards for the particlar countries .

After that they took photocopy of my credit card and block Rs.7500/- as initial security amount as there company policies.

After my visit to both the countries once they charged Rs.5662 from my credit card but again after few days they charged Rs.15662/- without any information even without any bill detail.

After this i called the representative (Asif)with whom i purchased the country specific cards i told him that i recieved the message from my bank in morning 06:42 AM that the company deduct the amount of Rs.15662/- from my card you just check how this mistake has been done he told me he will check the details & inform me later but there was no call from his side again i called him up and asked him how this stupid mistake has been done then he told me that u used the cards on singapore crusie there we have charged international roaming for the same i told him that i purchased country specific cards from your company how they are working in malaysia and indonesia and even if they are working in malaysia and indonesia you should give some kind of message that now you are using international roaming you have to pay international roaming charges as we see in our indian post paid or pre paid cards but there was nothing like that then he said i will ask from senior that any thing can been done but as i expected the answer was same from that side.

This they are completely making the fool of people.

So,i request only to wave off the extra amount they charged from me as they are naming with the name of international roaming charges.

i will be very thankfull to you

As i am salary paid person this amount is alot for me....

regards
Rahul