Mega Cabs, Delhi — Missed the Train
I have booked a Megacab for droping me at hazrat nijamuudin rly station on 28.11.2009 at 15.30 from my residence situated at Sector-28, Faridabad booking no. 510 at 11.15 am. of 28.11.2009. I have recvd a message at 2.37 pm from Mega Cabs regrading the name of the driver, his mobile no. and vechile no. But till 15.40 neither I have recvd a call from the driver nor cab reached at my residence. I made a call to driver and call centre on several times, and every time the driver as well as call employee told me that the cab will pick you within 5 minutes, but cab picked me at 16.30 and i missed my train which was on right time i.e. 16.55. Accordingly I visited the office of mega cabs situated at Okhla Phase-III and met their employee Sh. Harish, Sh Rajeev Kr. Pathak, Sh. Deep and Sh. Binod but they didn't taken any interest and nor arranged any alternative ticket. Sh. Dev has taken my railway ticket on pretext for cancellation. He has not returned the amount of cancelled ticket. As I had to reach mumbai, I had booked a Air Ticket uregntly and spent Rs. 5814.00 only due to their fault. Kindly adivce my the procedure for filing complaint in hon'ble consumer court. Kindly send me the format of application.
I had already send three email to them but there is no response. The address of the M/s Mega Cab, 550, Nayak Mohalla, Behind Golak Dham Mandir, Bijwasan, New Delhi-61
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261, Ground Floor, Okhla Phase III, New Delhi, Delhi, India - 110020