[Resolved]  Motorola L9 — bad behaviour and poor service in the servicing center

motorola motorokr — theft of my mobile

i came delhi on 30 march, on 2 april i was travelling fro laxmi nagar to anand vihar in local bus of delhi.when i went in the bus frm laxmi nagar bus stand then within 1 minute somebody took out my cell frm front pocket of my jeans. its imel no. is[protected] and its msn no. is -f53whd2c9z.

motorola L9 — Internet Charges

Dear Sir,
On[protected] the Airtel Moblile service deduct Rs.99/- from my account without my request of installing internet services on my mobile no.[protected].
Please refund immeidately the above said amount to my account
Thanking you
Kanwaljit Singh
Mobile No.[protected]
Address:
#55, 1st Floor, State bank of patiala
Tripuri Town, Patiala.
Punjab, India

motorola L9 — bad behaviour and service

my complain to motorola head office.
plzz forward my message to the head of the motorola.

hi i am debobrata from kolkata.
from last 10 months i am using motorola L9 phone.
But from the past few days i m having a problem with this set.the phone stops detecting the extarnal memory card.it gives a message-system error frequently.but when i restart the phone, it starts working smoothly.

Due to this problem i went to Motorola service centre, at "Surya Business Pvt ltd, 9A Kyd Street, Ground Floor, kolkata, India"
on 25/09/2008.
i told my problem to the person in charge(dont know his name).he just avoided me by telling that "we can look into the problem but it will take 8 to 10 days...no no 15 to 20 days...actually we dont have the parts.actully in festive week we cant tell you the exact time tthat will take to solve the problem."

as i use cell phone i cant effort to give my phone for service to such a long period.

now rest is upto you.you can find lots of complaints like this.you are a good brand after nokia. if you are trying to achive the trust of the people then you must have a well equipt service center, the best servicing and most importantly well behaved and caring people in your service center.

thanking you
i hope you will react...

i bought a phone w[protected]
2 times i had to send it back for repair
the last time 1 month ago
still waiting

Dear Sir,

1. This is apprise you that I have purchased Motocola L9, [protected] from Virmani Telecom 28 chakrata Road Dehradun Uttarakhand, on 17 July 08. After two months of purchase date the sadi set has developed problem like short battery life, on and off blank display. The problem was reported to Virmani Telecom and I was directed by Virmani Telecom to contact Redington India Limited No 10 Ground Floor Tilak Complex Tilak Road Dehradun Uttarakhand. As a customer I am sorry to inform you that the said set has been given to service centre five time in last couple of months but the problem has not been rectified

2. Since the set is in warranty period May we request you to direct concern to replace the set else case will be processed throu consumer's court.

Thanking you,

Lt Col (Retd) BS Rawat
Ragav Vihar (Smithnagar)
PO Premnagar
Dehradun Uttarakhand

Mob : [protected]

I have a problem with my headphone available with the MOTOROKR E8. I went to the Poddar Court Service Centre, there they firstly told it will take 7 days for repairing. After 7 days when i called them they told that the headphone has been repaired and is available there, but whene i went there they told me that no such headphone has been repaired. This was repeated for several times. When I asked them about this type of behaviour, they told me that it may take another 4 days or more.
Please have a look on this matter, because this is just hampering the reputation of the company.

Regards,
Sayantan Sarkar.

motorola L9 — Disgusting after sales service

I bought a Motorola L9 from the Mobile Store in Annanagar, Chennai in April 2008. Within 6 months, the screen started to 'white-out', and I had to restart the phone each time, to get it to work at least for a few seconds. When I contacted the Mobile store, I was directed to a Moto store. They, in turn, sent me to the Redington service centre opposite Ethiraj College. I was made to wait for 1 hour before they examined my phone. Then it was declared to be a problem with the board, which was to take 7 to 10 working days. It took them a whole month(all the while with me calling twice a week) to return the phone with, in their own words, "the keyboard changed, along with the board also". I started facing the exact same problem within a month and I went back to the service centre. There I was told the board hadn't been replaced, just serviced, and told to come back for the fixed phone in 3 days. I went there today, and was told, "how can anyone tell you to come for the phone in 3 days? It'll take 7 to 10 working days. We'll call you once your phone comes back". I hope a solution will be found before my warranty expires in March. Even then, I'll never recommend anyone to buy a Motorola ever again. The after-sales service is slow, incompetent and totally inefficient.

I have a Motorazr V3i. For a couple of weeks it was having a peculiar problem - when the flip is closed, nobody can call into that number - it would say 'Not reachable'.
I gave it to the nearest motorola service center( Shibpur, Howrah) and after 2 weeks it got rectified with a service fee of 1500/-. Then soon, the problem reappeared again.
I gave it to the service center again and then nearly one and half months have passed. I call up the center nearly every alternate day or so, and every time they reply saying 'It will be done in the afternoon / will be done tomorrow'.
I am now seriously suspecting they are not doing anything at all. Even today they said the 'spare hasn't come'...when I crossed saying only yesterday they had said that the spare had already reached, they said 'yes, spare has reached but the person who fixes the problems hasn't come today'.
I am extremely frustrated with the service. Would appreciate a very quick response about this.

dear concern,

i have given my motorola L9 for repair at moto auotherised service centre Ucom Technologies Pvt Ltd (M/s, mDR service india pvt ltd, no1/19, 1st floor, katpadi road, thottapalayam, vellore-632001 ph:[protected] reporting probvlem Mic & Earpiece not working on[protected] they told they have to sent it to chennai repair centre for replacing IC and it will take 10 days... but unfortunately still i am getting the same reply that tehy have not received my phone after repair as IC is not in stock if you dont have spare parts stock then replace with new set for your mistake WHY CUSTOMER HAS TO SUFFER. i cant give my phone for such a long time as per today[protected] it was more than 40 days... concern person look into this and take a action immedaitely otherwise you will be loose your valued customer due to your POOR & DELAY RESPONSE.

motorola L9 — Technical problem and poor customer support

I purchased a Motorola L9 handset in April '08. It is still in warranty period.But till date I have been suffered a lot for this handset.It has already been repaired 2/3 times. But still it is creating problem. The service centres are not helpful atall. Those people always ignored the customers.I stay in Kolkata.I wrote so many emails to the service centres.But they did not pay any attention.

technical problem and poor customer support

i m from kolkata, using motorola L9 since 1 year, having problem with my set after using it only for 3 months since i have purchased. problem is that, it gets hanged daily twice and headphone and data cable is not working completely. after 4 months of purchasing this set, i got problem with the headphone and fully damaged.

Motorola has the POOREST after sale service support even for the handset which is under warranty period. The experience with motorola & its service centres is really pathetic and causing mental harassment and wastage of time.

Motorola is not even willing to replace the hadset knowing that its been already submitted four times to service centres but received back unrepaired.

In my opinion, this company should not be allowed to sell its products in the cities where it is not able to provide after sales support to customers.

The brief of my handset and its problem is given below:
Model: MOTOSLVR L9
IMEI No.: [protected]
Purchased From: SWITCH COMMUNICATION, 22, First Floor, Nehru Shopping Complex, Lawrence Road, Amritsar,
Invoice No.38, Dated May 05, 2008

First time given for Repair to UCOM Tech, Amritsar on Jan.05, 2009.Received back UNREPAIRED on Jan.20, 2009(after 15 days).

Second time again given for Repair to UCOM Tech, Amritsar on Jan.24, 2009.Received back UNREPAIRED on Feb.05, 2009(after 12 days).

Third time again given for Repair to UCOM Tech, Amritsar on Feb.12, 2009.Received back UNREPAIRED on Feb.25, 2009(after 14 days).

Fourth time again given for Repair to AHD Communications, Amritsar on Feb.26, 2009. Till date the device is with them and unable to tell its status.


For last three months i don't have my mobile phone with me and i am not able to use my phone number/SIM.

Now i have thought of taking legal steps against this company.

I HAVE PURCHASED A MOTOROKR EM30 on nov 2008 .and after a few months my handset got hanged frequently.i gave it to the service center and they repaired my handset after 15 days but after receiving the handset i found that side keylock was damaged and i now i have to apply to lot of pressure for its functioning.The service center people are not able to repair it properly and they are saying that it cant be repaired, , , , i have also mailed to the customer service department but no one has yet responded...concern person look into this and take a action immedaitely otherwise you will be loose your valued customer due to your POOR & DELAY RESPONSE.

Hello !
I'm Annesha Bhattacharya, I purchased my MOTOROLA L9 phone in last year middle of July from Sk. Mumtazzuddin, Kolkata.It was running very smoothly, but for few days I faced a critical problem.My handset operate commands automatically, it showed unlock, ok options automatically, t take the voice call and sound "say command " whenever i touched the red button, and when it stop, on the screen it shows "unlock code ".When I switched off the phone and then on it, it shows " busy, try again later ".I can't tollerate this problem anymore.As I'm a working person I need this phone in everymoment.So if you people help me out of this problem, i'l be thankfull.Because within warranty period i couldn't expect this from a reputed brand like you.I need the solution now.

motorola L9 — Non receipt of Mobile

Dear Sir,

I have purchased Motorola L9 on March 14th 2009 along with warranty of one year.

IMIE No: [protected].

On 5th May 2009 it was not switching ON, then I gave the mobile to the authorised service centre of Motorola at coimbatore On 6th May 2009. They took the hand set for repairing as it was not having any water loging complaint .

Work order No:CB/MO/09/00701
Work Order Date: 06/05/2009 10:20:00 hrs, When ever I call, Harshly they reply that they are waiting for the spare.

Then on 4th may I called Motorola customer care, they convinced me and promised that they will contact me soon.

Almost waited for one month, But till now nobody turned back. I'm totally upset on their reply.(Same reply from the repairing centre)

Please help me to get my handset back in good condition.

Waiting for your Immediate steps to solve my problem.

Thanking You
Martin
[protected]

I have got the same problem as Annesha Bhattacharya said. i have called many time to their specified service centre but no one received the call. I think it is very bad handset, company should stop to sale this. If some one review about MOTOROLA L9 ...pls don't buy this its very bad...

Motorola Cellphone (L 9 Model cell) — Service Centre

Last 1 month back my cellphone screen got Dim And the power of battery gone low with some sound & network problems. Further to this on 25th of july i reached to the Motorola service centre which is lying in jaipur in the mentioned address that is Redington India Ltd F-46-B First Floor Ramesh Marg C-Scheme-Jaipur. Tel[protected].Service staff taken my mobile back with the commitment that it will be repaired last by 1 week (31-July) but when i reached there on aforesaid date to get my mobile back they said "Sir the parts gets recieved yesterday u take your mobile on Monday 3 Aug.OK I cooperated with them and again i landed on service centre on 3 Aug after getting frustated when they were not recieving my call to get my mobile but this time i again got the same answer that parts had been recieved today and with the commitment that it will be delivered by 6 aug for sure.I was getting so many problems in communication and it affected my daily life but still i cooperated with the service staff.Further this i called the service centre on 6 aug they said " Sir work is in Progress so you can only get your mobile on Saturday".When i got this answer i gave them the warning to escalate this matter to the manager but because on the request of Service guy's i left the matter after getting the commitment of saturday (8th August).

On today(8th Aug) i called them and asked for the mobile the same excuse i recieved from them that "Parts recieved today" with the commitment of Delivering on Monday.

The delays from service centre affected my communication and daily life.

Lastly i am requesting to the Consumer Forum to take strict actions against the Service centre or the Company for their poor services which is affecting the consumers.

Looking forward for the further actions.

Regards,
Manish Sharma
C/O R.G Sharma
5/116 Agarwal farm,
Mansarovar Jaipur-302020.

I very much echo with the above complaints Motorola service is really pathetic.It Sucks!!!
I've given my phone at service center in Bangalore and its been more than 2 months still i haven't got back my cell Phone.Whenever i call them they say the parts have not yet arrived it'll come next week and already more than 6 weeks have been passed.
I also spoke to some one by name Amit Gaurav who is south incharge itseems and he is a very irresponsible person always tells a wrong date and when i ask for complaint id he refused to give it to me.I am pissed off with this kind of service

I would be really glad if this feedback reaches to the Motorola head to improve their service and have some responsible person's in the organisation for company's benefit.

Motorola Phone service...sucks...!!!

i hav imported motorola set from china
i want to know that is it will be serviced in dehradun service centre {uttarakhand}