MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Hi. This is Siva… [protected]

This is regarding my MTS Tamil Nadu mobile number: [protected].

 I had given a complaint regarding Network coverage problem for past 8 months…. There is no response from any one.
 There is no coverage in my residing place.
 I had even send mail to NODAL, APPELLATE spoken to Mr.Martin Thomas also…. There is no response from any one.

There is no action for the complaints,
1. [protected] Aug2870,2971, Sep4157,4386, Nov2118, Dec681,1299,Jan2431, Mar684
2. [protected] Sep182,5006,Dec216

With respect to this information I had send again to NODAL, APPELLATE mail at the time January 2010.
 Mr.Karthick (Senior supervisor) from [protected] called me regarding this issue.
 He told me that the network person’s will visit my home and check for that and the person also visited and checked the Network.
 Mr.Karthick had called again and the new Tower will be Lanunched.
 After a week I called to him he said the new Tower Lanunching will take some months and assured me that Some Booster’s in my home.
 Then I called him on Feb 2010 he told the new Tower will be Lanunched as soon and conforming that on March 1st week.
 I called Mr.Karthick he informed me that the Network team is not Processing the Booster’s or new Tower Lanunch.
 Mr.Karthick infoemed me he could not able to solve my problem.

Totally I had No proper response from customer care officer`s
1. Floor supervisor
2. Team Leader
3. Techinical Department
5. Nodal
4. Appellate




So I would like to surrender all my connections,
1.[protected]
2.[protected]
3.[protected]
4.[protected]
5.[protected]
6.[protected]
7.[protected]
8.[protected]
9. [protected]
10. [protected]
11. [protected]
12. [protected]


With Regards,
A.Siva… [protected], [protected]

Sir/Mam,I am Atanu malick. I have taken MTS internt broadband connection on 8/02/10 no is big bazar (howrah) MDN-[protected] with myHCL ME laptop.but it is not woring on15/02/10 to still now .I request to MTS person Mr. imran([protected] )i call hem every day 3 or 4 time he tell me that "plese you send your docoment on this address" (MTS.PS.SRIJAN THCH PARK. BLOCK .DN-52 9th FL.SALT LAKE CITY SEC.5.KOL-91 BEHIND WIPRO.) I was send my docoment on 16/02/10 by dtdc courier(K[protected] . To day i call to mr. Imran but he can not answer that why my connaction not started.plz tell me what i am doing now??????????????????.Regards Atanu Malick-[protected]

sir

I had bought a laptop from ezone at alwarpet where there was a cross sell of mblaze data card. It was working fine for 3 days post which the connection has been cut.

There is no contact number provided in the product package. i had to run around to get a number to call mts. Post this every time i called them, i was told it is mts mobile number and not internet center and i had to call another number.

I was not allowed ot talk to a manager and THEY DO NOT HAVE AN EMAIL ID TO COMPLAIN!!!!!

on trying the internet number for more htatn 10 days, i have not been able to talk to a customer service officer. call drops after the ivr mode.

request that my complaint is forwarded to mts and mts pays for the breach of service.

Dear Sir.
I am Mr. Mukesh Kumar Rohilla R/O Rz-219 , Lokesh Park , Najafgarh,
New Delhi ,Pin No.110043. have purchase two of mobile connection From mobile
connection Re-tailer in Najafgarh In November 2009. But from November till Now
the connection has deactivated four times although i have submitted my documents
two times .After that now I have registered my complaint which No. is Jan/1870
and registeed on 20 Jan 2010 at. 10.56 am. they assured me that after address verification in maximum time 72 hrs. the connections which are [protected] /[protected] will be activated. Then after so many request /complaint after the maximum time the connections are not activated when I call them after 72 hrs. Mr. Rakesh Kumar an customer care executive reply me that we count 72 hrs according our office time 9.00am to 6.00pm .It means 9.00 hours per day means with in 8days that will be activated and tomarrow will be off there and 31 will be sunday both days will be less from this week.

Now i personally request you that kindly look at the matter and take nessesory step
due to it.
pls do the same and oblige me.
thanks & regard
Mukesh Kumar Rohilla
25.01.2010.

Dear Sir,

I appreciate your response and the information provided.

The information you are giving is not up to my expectation.

Firstly when I called so many times in the past few days no one was willing to give me this information and told me always that I have no need to submit fresh copies of my ID proof documents. When asked them that shall I again submit the documents, your executive told no need for that.

Secondly this is third time my number has been temporarily barred. When it got barred First time in month of December I submitted the required documents on 24th Dec 2009 at " R.K. COMMUNICATION, 68/5375, REGHAR PURA, KAROL BAGH, NEW DELHI-110005" and the contact person over there was "Mr. Hemant Vijay". After submitting the documents the number got activated. But it again got barred in second week of this month and after contacting the customer care it got activated. At that time also they did not asked me to submit the documents.

Thirdly you are saying that your company had sent their representative for physical verification. But I am sorry to say that this totally false statement. I have checked with my society records regarding this and I have found no such record which could justify this statement.

Now the number got barred again on 19th of this month and I called numerous times to your customer care and no one asked me to submit the documents again instead they are telling me same thing again and again that your complaint is under process and it will get completed within next 72 hrs. This is the last update I got from Mr. Rahul, a Team Leader of your customer care on 21st Jan 2010. He assured me that problem will be resolved by 24th Jan 2010. And today I am receiving this message that I need to submit the ID documents again.

Please note that the documents submitted to you ( My PAN Card copy & Voter ID Card ) are sufficient proof of my identity. I am surprised what else document you need for verifying my identity. Now it seems that you have clear intentions to just harass me for this petty issue of no relevance to the matter. Its your office which is always at receiving end. Now I do not have any extra documents to prove my identity. How ever in case you still need any verification just go the police station and verify my credentials. Or should you prefer that I bring this matter to the notice of TRAI and consumer forum.

Now what assurance you can give that after submitting the same Identity proofs third time again will solve the matter. I am afraid when I submitted these documents twice before could not persuade my ID to your office.

I am an aged man of 63 years and getting such treatment which is not justified for me at this age and is really hurting me. It seems as if I have committed a blunder by purchasing this connection. In fact I am emotionally connected to purchase as I gifted this to my sweet daughter, so that I could interact with her as and when I feel so. I am sure you will now understand the harassment I am feeling.

I expect your immediate action to resolve this matter at this stage so that further complications are not created. I am sending a copy this conversation and earlier ones to your corporate office in Delhi and last but not the least to TRAI.

V.K. JAIN
B-63 PINK APARTMENTS,
PASCHIM VIHAR – 110063
M: [protected] / [protected]
T: 65251263 / 42331463
- Hide quoted text -






On Sat, Jan 23, 2010 at 7:09 PM, MTS CUSTOMER CARE DELHI <customercare.[protected]@mtsindia.in> wrote:

Dear Mr. Jain,


We really appreciate that you spared your valuable time to contact us and sincerely apologize for the inconvenience caused to you.

we would like to inform you that ,we had try to contact you six time from tele verification but some times your num was s/off some tomes its not reachable and some times

not answerable so that's why your tele verification was negative but after that we had done physical verification also but that was also negative due to your house lock so

that was also negative so that's why you num was TEMPORARILY DEACTIVATE . Now for activation we request to Please have a copy of your documents submitted at the

nearest retailer outlet to enable us to activate your services as soon as possible.

We assure you that your issues will be resolved once the same are submitted and you will be able to enjoy the benefits o[censored]ninterrupted services.

For any queries please contact MTS Customer Care on[protected] .

We value your association with MTS.

Warm Regards

MTS Customer Care





From: Sachin Jain [[protected]@gmail.com]
Sent: Friday, January 22, 2010 1:22 PM

To: MTS CUSTOMER CARE DELHI

Subject: Fwd: MTS MOBILE COMPLAINT NO. JAN / 1678



AWAITING URGENT RESPONSE


[protected] Forwarded message[protected]
From: Sachin Jain <[protected]@gmail.com>
Date: Thu, Jan 21, 2010 at 4:11 PM
Subject: RE: MTS MOBILE COMPLAINT NO. JAN / 1678
To: customercare.[protected]@mtsindia.in



TO,

CUSTOMER SERVICE HEAD
Sistema Shyam TeleServices Limited
A-194, Phase – I,
Okhla Industrial Area,
New Delhi – 110019

SUB: COMPLAINT NO. JAN / 1678 FOR MTS MOBILE NUMBER - [protected]

DEAR SIR,

I WISH TO BRING TO YOUR NOTICE REGARDING THE ABOVE MENTIONED COMPLAINT NUMBER WHICH HAS NOT BEEN RESOLVED FROM THE PAST 48 HRS. WHEN I MADE THIS COMPLAINT ON 19TH JAN 2010 IT WAS PROMISED GIVEN TO ME BY MR. PRANAY ( CUSTOMER CARE EXECUTIVE) THAT I WILL NOT FACE ANY PROBLEM OF TEMPORARY BARRING OF MY ABOVE MENTIONED NUMBER AND THE PROBLEM WILL BE PERMANATLY SOLVED WITH IN NEXT 12 HRS. BUT STILL THIS NUMBER IS TEMPORARLY BARRED.

To follow up the matter I again called yesterday the 20th jan 2010 in after noon and asking about the status of my complaint. But what I got was no response from your customer care but only some more time of about 24 hrs to give me the solution and moreover again one promise was given to me that now I had no need to call the customer care again instead I will receive the call from customer care . I said OK I will not call in the next 24 hrs. so I called today i.e. 21 jan 2010 and talked Mr. Yogesh of customer care and as usal he is unable to help me and responded me to call after 2 hrs as their system are under maintenance . So I asked him to connect me some one to his senior. He connect to me Mr. Prakash who designated himself as Team Leader of Mr. Yogesh. I told him the complete problem and he again told the same thing to call the customer care number after 2 hrs. But I insisted him that why should I call every time. So he again promised that they will give me a call after 2 hrs.

That’s why I thought I shall approach you to seek some help to resolve this matter. now i understand that you will use your good office to resolve this matter whithout any further delay.

however in case the matter is not resolved whitin reasonable time i shall be left with no other option but to approach the concerned authorities as the matter has been over dealyed since one month when this number was barred first time.


Thanks & Regards

V.K.Jain
B-63 Pink Aprtments,
Paschim Vihar,
New Delhi – 110063
M: [protected] / [protected]

mts mblaze is promissing to give downlooding speed of 3.1 mbps but i am actually getting just as an average of 100 kbps. i have complained both to retailer and compney but nothing happned.

maine 1 mts ka phone ajmer se purchase kiya tha. aur bhot achraj ki bat hai uspe mts lika hone par bhi us me mts nahi chalta tha, customer care par gaya to pata chala ki mts likha hone par bhi us me RAINBOW ki sim chalti hai aur customer care rainbow ki sim dene laga . to ham chale aye phir shopkeeper se pata kiya to pata chala to usne distributor ke pass bheja ab distributer bolta hai ki phele distributor ka mal hai,cusomer care se sampark kiya gaya to usne rr ent. ka no. bataya va par bat ki to pata chala ye co.har mahine distributor badalti hai.......ab me kha jao ab to ye soch raha hu ki mts ki jaga airtel hele lu!!!!!!

dear sir,
i bought 2 cdma haier mobiles from mts on 6.12.09 ( [protected], [protected] ) in that one mobile was dead on 9.12.09 so gave it in mts service centre they checked that mobile and said its dead so they will replace a new one but still now i didnt get a new one their response is worst which i have ever seen so pl take necessary action on these peoples
thanking u
mobile purchased from shakthi stores madipakkam chennai
area distribution manager karun mobile no is [protected]
yours truly
vigneshwaran.v
plot no 219 l.i.c nagar
6th main road
madipakkam
chennai;600091
ph [protected]

I am a subscriber of MTS India and recently I have activated and changed one caller tune from another.But both the caller tunes are being heard simultaneously in turn which I do not want in any way.So I called up The CCEs for help in order to deactivate the song which was previously activated.Time and again I called them up for help,because of the CCEs contradictary suggestions,I have to loose a fair amount of money.But nobody guided me in the right way and the problem is still persisting.Everything went in vain.I have lost hopes completely.I do not know where to go and whom to complain.Even I do not know the complaint which I am making over here will be entertained,if at all for the ends of justice.

Sir,

I have taken 2 New MTS Sim Cards,the numbers are-[protected],[protected]
From last 1 month my number is not being activated. i contacted the shop "Harsh Telecom" in Mayur Vihar Phase 3 ,New Delhi from where i have purchased the sim, he gave me the number of Old Kondli outlets ,i contacted him also he said that it will be activated in next few hours, but nothing has been done so far.
I also went to one of the outlets of MTS in Mayur Vihar Phase 3 ,New Delhi for getting my number activated,but they said we will help you only when you will purchase a new connection from our outlet.

I just want to say 1 thing, For a new Company like MTS if these types of services will be provided to the customer then who will take the new Connections of MTS.

I m purchased mblaze on 10th December, 2009 and i am recharge it with Rs.299/- which is top-up balance of Main Account balance .. I use it 1 month ... and the 10th of January my plan (i.e. mblaze15 --- 15gb free for 30 days) is over and I m using just Rs.5/- from main account... then I will recharge it with "mblaze night"(Free usage in Night wroth 10 gb) on 12 January,2010 at 8'o clock in the evening.. At this time i check my Main Account Balance is Rs.294. and Data balance is 10.2 Gb.. and i m just check it on 13 January 2010, it will show Rs. 0...

I call the customer care .....
they says that it will deducting for usage of 147mb on 13 January 2010, at morning 11'o clock..
But at this time I m in the R.T.O. office and i carry the MBLAZE modem with me....

I m just saying that deduction is made by the MBLAZE... So i m not sure that MTS is more reliable.... I m very lucky that i m using a prepaid broadband connection ,,, otherwise it will deducting so many amount in my account....



MTS-MBLAZE is not reliable..........

Hemant Prajapat
Jodhpur, Rajasthan....
+[protected]

I would like to bring to attention that the services of MTS MBlaze USB modem services in Jaipur is not upto the mark and the signal is extrmely poor or non available as such one is not able to connect to the internet service as provided by them. they have taken consumers for a ride and launched their product without any proper service backup. there is no solution available with them to this problem. I have purchased their modem on the 25 th of nov 09. and to this date they have not made any seroius effort to resolve the issue.

MTS has a message card which costs Rs 31, under the previous offer this card provided 1000 free sms which was valid for 1 month. All of a sudden MTS changed this offer and never let us - the consumers - know that. Unlike the previous offer no 1000 free sms is provided instead only 600 is provided and its not even free. Those sms would cost me 10 paisa each and it would be deducted from my main balance. Normally without any pack each sms costs me 50 paisa , with this sms card only the price rate of sms is reduced and that also for just a month. First of all I dont think I'm getting a fair deal , secondly they kept me and all the users in dark without giving us any info regarding this change.

Hi,

MTS deactivated my incoming and outgoing calls on 23rd of November, 2009 without giving my prior intimation. Then after called up on customer care and raised the complaint they promised me that with in 12 hours I would have received a verification call from there department and after that my services will be reactivated whereas I had already received a verification call from their department. But now it's being more than 30 days, I have not received any call from their side. This is height of my frustration, Also as you know very well that changing number and give away is a very difficult task.

Sir/Mam,I am Amarendra kumar. I have taken MTS internt broadband connection on 22/11/09 no is [protected].but it is not woring in my house due to poor connectivity .I request to MTS customer care that kindly send some one to rectify this problem ,and wrote a mail to nodal.[protected]@mtsindia.in on Thu, Nov 26, 2009 at 3:47 PM. then i got a mail that we will rectify this problem and i got a Complaint number NOV/9029.I got a call form Mr. Rajender mobile no [protected]. he assure that your problem will solve in 10 days but i didn't get solution.then i send 2nd mail on Wed, Dec 2, 2009 at 10:17 AM then i got call from Mr.Lalit Joshi mobile no [protected]. He assure that out network team will visit to your house then one person come to my house and chek the internet connection that its working or not and he told me that i have send the feeback to my senior but i didn't get any solution. I have made payment of 3100 rupees for this connection and monthly recharge is 799. I spoke to customer care and told him that internet is not working in my house and after one month you will disconnect this service if i will not recharge this connection then they told me that we can not do any thing. I want to lodge a complain against MTS. So please, kindly registered my complain and take proper action against MTS .Regards Amarendra kumar [protected], [protected]

Sir,
I wish to bring to your notice that I have purchased 3 MTS mobile sets from M/s.Gothai Mobiles Tiruppur on 25.09.2009(MTS DEALER).As required by the service provider I have sent 3 nos passport size photographs and xerox copies of my election Commission of India Identity Card for address proof. With no mistake on my part the service was temporarily withdrawn suddenly(my address is not recorded in MTS records it is not my fault). Mts now asking me to resubmit my identity once again with out activating my mobile. The below mentioned is the mail I received from MTS. Please advice.

Thanks and regards
R.Rajendran



Dear MrRajendran,

Greetings from MTS!!!

As per our conversation over telephone we request you to resubmit the documents with the statement "Verification Resubmission on the top of the Customer application form (CAF)."We ensure as soon as the documents are received in our end we will definitely update all three numbers([protected],[protected],[protected]) with your details like name and address, etc.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.

We value your association with MTS.

Regards,

MTS Customer Care


Tamil Nadu




[protected][protected][protected][protected]
From: [protected]@elgiultra.com [[protected]@elgiultra.com]
Sent: Tuesday, December 01, 2009 10:26 AM
To: MTS CUSTOMER CARE TAMIL NADU
Subject: Suspended my mobile no.[protected]


Sir,

I wish to bring to your notice that I have purchased 3 MTS mobile sets from M/s.Gothai Mobiles Tiruppur on 25.09.2009. As required by the service provider I have sent 3 nos passport size photographs and Xerox copies of my Election Commissioned of India Identity Card for address proof. With no mistakes on my part the service was temporarily withdrawn suddenly. This interuption creates lots of mental agony. This was informed to your customer care no.[protected] on 30.11.2009 at about 9 a.m. I was told that the service will be activated after 72 hours. How would I go about with my regular schedule without my mobile for such a long time? Because of this I would loose lots of valuable calls which inturn will have a negative impact on my career. I am totally dissatisfied. If this continues I may have to seek legal remedy.Please activate immediately.

My 3 mobile numbers are
[protected]
[protected]
[protected]-Suspended

Regards

Rajendran.R

dear sir/madam,
From the 15th Nov. 2009 to till now I can't recharge any types of recharge on my MTS no.([protected]).I also call the customer care(phone no. 155) to solve this problem,but they can't solve.After that I launch a complaint through telephone to customer care on 18th Nov 2009 at 02:40:53 PM and the complaint no. is NOV/4647,even they commits that after launching the complaint they are solved it within 12hr .But till now they are not solve my problem.So please help me about this matter.

My MTS mobile No. [protected].

my mts mobile number is [protected].on 17th septembar i recharged a voucher of rs 20 to my number.but the mts could not give me the balance to my number.for this i registered complain to the customer care for 3times.but there was no result.so i request you to solve my problem!

Dear Sir,

I bought a service from MTS mobile .the pulse rate starts from the second i start lisining the first ring of my caller.in other mobile services the pulse counting starts only from the time the caller picks the phone for answering.kindlye help on loosing hte money on this waiting charges.

Regards
Shankar.N