MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

i have copy pasted my request to mts in first two paragraph and then my text for this site goes in last paragraph

I am using M blaze customer A/c number :[protected], MTS NO. [protected],
My Tariff Plan is Corp MBLAZE Unlimited 750(650 for 12m) - 5GB

or jab mera first bill aaya bhi nahi tha usse pehle mera data card close kar diya tha. mai 28/02/2012 lagatar MTS call centre par baat kar raha hu magar
koi bhi call center person sahi se answer nahi de raha, jab bhi mai MTS Call Center mai baat karta hu to bow mujhe yeh kehe ke tal daite hai ki Aaj hamar System down hai, or mai aap ko 15 mint mai call back karunga magar na to unka call Aya or nahi meri problem Solve hoie hai. aaj 28/02/2012 se 17/03/2012 ho gaie hai, na to meri problem solve hoi or bill bante ja rahe hai, or me lagatar MTS Call center per phone kare ja rah hun. mari app se yehe vinti hai ki aap mujhe jald se jald meri is problem se nijat dilbaow. aap ki aati kirpya hogi.


Thanks
SATVEER
[protected]

Sir, My number [protected] does not activate when I purchased the SIM card. When I called to customer care she did not given the satisfied answer. Please activate my Number.
We have also submit my documents. my alter net number is [protected]

DEAR SIRS,
MY MTS (W.B.) MOBILE NOS.-[protected], [protected], [protected], [protected], [protected], [protected], [protected] ARE NOT ALLOWED TO MAKE AN INCOMING & OUT GOING CALLS FROM 31.AUG.2010 THOUGH I HAVE A CANTACT WITH MTS CUSTOMER CARE SEVERAL TIMES, BUT NO RESULT.
PLEASE DO SOMTHING TO MAKE SURE, THAT MAKES OUT-GOING AND IN-COMING CALLS IMMEADIATELY...ABHIJIT SHIKDER. CONTACT NO.-[protected]. E-MAIL I.D.[protected]@yahoo.com.

DEAR SIRS,
MY MTS (W.B.) MOBILE NOS.-[protected] ARE NOT ALLOWED TO MAKE AN INCOMING & OUT GOING CALLS FROM 26.Nov 2010 THOUGH I HAVE A CANTACT WITH MTS CUSTOMER CARE SEVERAL TIMES, BUT NO RESULT.
PLEASE DO SOMTHING TO MAKE SURE, THAT MAKES OUT-GOING AND IN-COMING CALLS IMMEADIATELY...Bhole Nath C/o- Ashok Gupta
e-mail_ID-: [protected]@gmail.com

my mts no:-[protected] has incoming allowed but not outgoing
please do it fastly

Sir, My number [protected] does not activate when I purchased the SIM card. When I called to customer care she did not given the satisfied answer. Please activate my Number.
We have also submit my documents

Sir, My number [protected] does not activate when I purchased the SIM card. When I called to customer care she did not given the satisfied answer. Please activate my Number.
We have also submit my documents

My mts no. [protected] is deactivated due to no use of the sim card. plz help me for reactivate of my sim card.


thanks

my mts no. [protected] is deactivate due to not use of sim card. plz request you to activate my sim card.

Sir, My number [protected] does not activate when I purchased the SIM card. When I called to customer care she did not given the satisfied answer. Please activate my Number.
We have also submit my documents, my alter net number is [protected]

ACTIVATION

I PURCHASE NEW MBLAZE DONGLE LAST MONTH BUT STILL IT IS NOT ACTIVATED BY MTS, SUCH AVERY THIRED CLASS SERVICE PROVIDE MTS I ADVICE YOU DONT BUY MTS DONGLE THEY CHEAT PEOPLE FULLY

Amount deducted but process failed

PH-[protected] Amount 1499/- Name:Shine Anush Recharge Time: Thursday-Jan 2, 8.07pm I want my amount to be credit back...

Sir,
My number [protected] does not activate when I purchased the SIM card. When I called to customer care she did not given the satisfied answer. Please activate my Number.
We have also submit my documents, my alter net number is [protected]

Sir mari no post krn hai usk coda nhai hai to plz help me

Hi
My Name: Mohd Juned.
My Data card no: [protected].
I am Using MTS data card since 2 month .
I have three issue .
1. Speed problem which i am facing since beginning . I have
launch complain many time but no one resolve my problem. their
executive make always excuses.
2. Bill revocation for first month which i have paid.As my data card was not run 10 to 15 days in beginning. and same i have filed complained against this but their executive told me . sir we will adjust in next bill or will deduct form bill it self. Half amount should be refund as i was unable to use
my balance data up to 25 GB form 40 GB's Plan.
3. After review the services of MTS i have change the Data Plan timely on 15 dec 14. form 40 GB plan to 10 GB and amount for this plan was Rs.550. I have change plan after the discussion with their executive he has told me your next bill would be accordingly .i.e Rs 550.
But i got bill again Rs.1000 for 40 GB Plan. after this have discuss again with executive and launch complaints (complaints No. 1251740) but they have deny any revocation and make excuse like your cycle start will be start next month.
Hope you understand my problem and give the feedback as they want to cheat me.
Hope all o[censored] guise help me to resolve my problems.

the culprits should be punished, rahul please file the case against them

Rahul, i will see that what can we do, how and why they have tempered with your
resignation letter. pls dont spare the culprits, i will take an legal opinion
ashu

Dear Mr. Purohit,
This is too much why don't you file a cse against the culprits. If you want I can give you the names of few NGOs who can help you. Go and fight for your rights...I am with you.

Ashly Copper

mts broadband is a cheated company — mts broadband - Recharge not getting activated

I recharged 600/- RS on 30 th october, i given complaint on this till no response . Every day they are telling me tommarrow u can get the amount, but the problem not yet get resolved.while i try to call the customer care no one pick the phone for a lomg time.

MTS Broadband — Not Recharged

Hi,

Myself angleena i bought a MTS broad band connection from my mearest store new facility point:
Address:
1358/1
mata colony sector 12
near dayal public school
vijay nagar ghz
phone no [protected]
According to the shop keeper he recharged mt MTS connection but it never got recharged when enquired with mts they told my accout was never recharged, i again spoke to the shop keeper he gave me this transaction id stating yes its been recharged tracsaction id is [protected]. But again mts denied about this now neither the mts is helping to resolve the issue neither the shop keeper is helping me my complaint no. are
1358/1 mata
MAR/3721
MAR/5218

Kindly suggest the course of action thanks

MTS BLAZE Hai - 2 ...

I am having the same experiance with MTS. Don't know what problem in activating the card. Submitted document 3 times.

dear sir/madem

maine mts ka data card jun 11 ko kharida hai our mere ghar par mts ka network nahi aata hai es ke liye maine coustme care par 4 baar complant kar chuka hu plz aap meri help karo
thanks


sujeet sharma
[protected]

Same experience with me. I bought from Croma Aundh pune branch. 1st one week it works fine.
Once free usage is over.. I gone to recharge online.. it shown invalid no.. I contacted croma for the same.
They are not able to solve my problem. Toll free nos are available till 10am to 6pm, very much untrusted brand. I never suggest to buy this.. Croma assure me that.. this monday will solve my issue.. Let's see.. how it works..

regards,
rupak

hello SIr,
i have purchase 19-july-2010 mblaze premium with 3.1 speed on 2400/- when i use this device that's download speed 18-30 kbps that mean total speed approx 256 kbps. Its very slow according to cost when i complaint on customer care no. then he told me that our executive visit your house. bt anybody not coming my house till data. please consider this my problem because my money is lost my time is lost.
My MDN: [protected].
Please reply me on my mail id
seo.[protected]@gmail.com

that's interesting bcoz i have faced all the problems which are pasted in mblaze complaint forums.

FRAUD company... making money by CHEATING customers.

NEVER EVER buy mblaze.

i have not got the verification no. through sms so that i could make use the frenzo id

I am santanu ganguly and my modem no is [protected]. I bought the mblaze connection on 3rd March and also recharged on 5th June. At that time also my connectionwas great. But all of a sudden my desktop broke down and after repairing my machine when I tried to recharge my connection it showed "Remote computer did not respond". I went to the West Bengal head office and they told me that it is permanently disconnected. I asked them if you really disconnected my connection then why did you allow me to recharge this on June. They were simply speechless. They were not able to show ant documents that their officer went to my place not even I got any call in my cell.

Such a cheating company, I am a student and I can't afford to loose 3500 Rs, within 7 month. Very very bad company. Plz don't buy their product as they cheat with their customers.

Such a cheater. Business can't be increased without honesty. I need a solution. My dear all deprived friends lets make an end of this bloody business.

I got a MTS connection and paid 500 rupees for a 3GB one month validity offer. I bought the connection together with the laptop on the evening of 29th March, 2011 with specific instructions for activation with effect from 30th. They have activated the connection from 28th of March and disconnected on 27th saying it was end of validity period, exactly on the day when I had to do some important data transfer.

How can activation start before purchase of the Data card? Calling the dealer and the call centre has been a waste of time. Call centre cannot help me in this matter, so who can?

Companies seem to be getting away with such malpractices and are becoming like our government, totally corrupt.

S Pai-Bangalore

due to wrong identification done by MTS team my mblaze has been permanently disconnected and am suffering from this problem from last 6 month...am a b.tech student and dut to shortage of time am not able to give time for my mts's ploblem...[protected] ( DINESH KUMAR )

MTS Mblaze — wrong identification done

due to wrong identification done by MTS team my mblaze has been permanently disconnected and am suffering from this problem from last 6 month...am a b.tech student and due to shortage of time am not able to give time for my mts's ploblem...[protected] ( DINESH KUMAR )

Dear All,

My data-card speed is also pathetic now. Actually MTS BTS ( Base Trans-Receivers) are very limited in numbers, so every BTS have to cover a big area and so a large number of customers, so the limited bandwidth with 1 BTS is divided among the users.

Now their customer base has increased to a big numbers, to they have to decrease speed of their old customer, to provide bandwidth to NEW customer. so nothing is wrong in it.

Regards
GSM Techie

I have purchased a MTS Dongle from Matrix Marketing Solutions on 22.05.2015 by paying 1100.00.My MTS Dongle MDN No. is [protected].
The Company Delivered this product in my office at nangloi by their field boy.That field boy said that your vefification will be done on 23.05.2015 and he collect copy of my driving license and a passport size photo from me and he said that after verifiaction your doongle will be start.

But, until now the verification not done and my dongle is still not activate till 26.05.2015.Now, I am dialing on mobile no. that described on bill but that mobile no. also is not working.

Please help me in this matter.

Thanks & Regards
Deepak Jain
1561/111, Ganesh Pura, Tri Nagar,
Delhi - 110035
M. No. [protected]
[protected]

MTS — SPEED OF DATA CARD

Speed of Datacard is very slow. Inspite of repeated complaints since Nov 14, no action has yet been taken. Fed up with the internet speed. Thinking of taking legal action now. Datacard no is [protected] Dr M K Jain [protected]

CARD NOT ACTIVE SO

MTS CARD NOT ACVTIV SO FAST PROBLEM SOL AND MODEL NUMBER IS (AC2746) SO FAST MY PROBLEM SOLUSAN

very durty set mts with in 1month set display repair mobile full items local quality

MY MOBILE NO+91-[protected] CELL PHONE POOR QUQLITY PUCHASE WITHIN 1 MONTH DISPLAY DAMAGE AND SLOW WORKING, NETWARK PROBLEMS, ETC MTS DURTY SET

COSTOMERCARE STAFF NOT GOOD, VERY BAD SET REPAIR CENTRE WHERE? 1YEAR WARRENTY SET CHINA MODEL SET 0DAYS WARRENTY MTS SET

WORLDS MOST WORST DATA SERVICE OF MTS I HAVE USED MANY COMPANY DATA CARD BUT I HAVE SEEN THE WORST SERVICE OF MTS DATA CARD SO I REQUEST YOU TO NOT BUY ANY MTS PRODUCT AND NEVER SUGGEST TO BUY THIS.DONT BELIVE ADS RUNNING ON TV CHANNELS THAT MTS THE FASTEST UPTO 3.1 MBPS SPEED HIS ACTUAL SPEED IS (432.87 bits)
JAAGO GRAHAK JAAGO

THANKING YOU
ISLAMUL HAQUE
RANCHI JHARKHAND

I BUYED A MTS MBLAZE THEY TOLD ME ITS SPEED IS 3.1MBPS BUT I GOT THE MAXIMUM SPEED UPTO 180KBPS AFTER USING 10GB ITS MAXIMUM SPEED IS 10KBPS ITS THE WORST DATA CARD...

MTS Data Card — Poor Service and Bad Product

Dear All

I purchased MTS Data card this month . there was lot off assurance given abt good service and fast connectivity. but afrer purchase i realised that how bad is this product. connectivity is very poor, cutomer care dont attent ur call. sales representative make fakes promises before sale and after sales they dont attend your call even.

bloody data card...don't buy this...very bad customer service...no value for your complaints...

MTS Mblaze Internet Modem — cheating costumer

i shyam mohan purchase a mts internet modem for rs.2300 on 5th sep 2010, and also recharged it for rs.999 for one month unlimited plan.
they r offering 3.1 mbps speed.
but i got only 500 kbps maximun speed.
i complaint many times to their customercare. it is so difficult to get connect with their customer care executive and while getting connected the answers are wrost.
and for the last 6 days i cant open or download a single page and i complaint many times to customer care.
but there was no use.
so am advising all o[censored] who reads it to avoid purchase m blaze.
this is the most wrostfull modem i hd everseen.

anybody going to buy mts mblaze please enquire about it please


shyam mohan
a cheated customer
mts m blaze
new delhi
[protected]

right absolutely right ... and i was thinking that mts is responding like this only on me.
i purchased mblaze also and getting bandwidth of only 55-100kbs (5-10 kbs downlonding speed) . and i thought mlaze is giving 3.1 mbs of bandwidth lol...

tuck mblaze .. . this company isn't going to last very long bro. if this problem persists.

good guys, you are atleast getting 55-100 kbps, but i am getting speed of 27 kbps, so you can imagine, how much i will be cursing MTS company.

MTS customer service is very bad and do not followup the customers and don't maintain proper customer records.

Hi,

I am Prasanna from chennai. I purchased the MTS Mblaze from Rege enterprize -chennai delivered by mohan [protected] on July 31 2010. Actually mohan said that MTS as launched rs999 plan now and in their outlet this offer is special like until 30gb the speed is 3.1Mbps. Actually when I enquired with other dealers and customer care on the same day thay said that 3.1MBps is until 15gb and after that it will work at 144kbps. I asked mohan regarding this and also asked for demo, he said that our product work great when compared with our competitor like tata photon+ and reliance. Then the time is now 7pm and its too late and the offer is only valid until tonight so it is not possible to show demo and then if we need demo means the will not be no more valid on tomorrow. so he forced me to purchase that day itself.

Then after 15GB me spped ent down and working at 55kbps only. I enquired regarding this with that same person and he said that he will check and call back me shortly. I followed him and asked again about my issue he keep on said for more than 5 days he will resolve the issue and he had spoke to correct person to correct it but issue is not resolved.

I my selft contacted customer care and informed about this but they said there is no such offer so i asked them to transfer to higher manager. The agent said that manager is busy and they will call after 2 hours but they have not at all called me. Again I called after 2 days and said about my issue and regarding the call back but they have no records about my call. the customer service agent is not to professional and have technical idea.

Till today my issue is not resolved and that dealer Mohan is still saying the offer persists and he will resolve or correct it shortly.

Make sure before purchasing the MTS Mblaze from dealers are authorized and check the website before buying.

I am kannadasan from Bangalore. I bought MTS Mblaze on sep 2nd 2010. Fisrt problem is Activation, I kept on follwing up for 2 days to get it activate. I called to customer care of MTS minimum they take half an hour to reach them. secondly the speed. Previously I used dial up connections with airtel and Vodofone, Now MTS broadband is lesser than those dialups.. this is really pathetic.. When I call them up for the speed complaint they tried consoling me by telling to delete temp files, Clear cathce.. (all known by a basic computer user). I still kept calling.. finally after few days they disconnected my service on sep 14th.. After long time i reached them again telling my service was disconnected they told my dealer didn't submit my documents so you cannot avail the service.. I am again running behind the dealer now.. simply MTS sucks..

I have bought the MBlaze on 17th October 2010. within 1 week the shorcut on desktop stopped reading the Mblaze.exe file. i uninstalled the program from the contorl pannel and tried installing again. the error message appeares that, the file cannot be copied..it is by use ina another program. I called the customer care and they replied that the issue is not with modem. its with my brand new laptop which i bought a week ago.

Its been more that 45 days that I bought a MTS coonection, but still I havent received the Reebok shoes that I was supposed to get . And its very to weired to hear that ther is shortage from the Reebok side.

My experience with MBLAZE is horrible.

The service that the company provides is really very bad.Very poor service.I find lot of time wasting in speaking with the MTS Customer care executives and the resolutions each executives provide is different.


I have already thrown out a connection and by july when my balance expiry reaches, i have decided to throw away the second connection too.

I want to cheer up an mts company & customer care for grate service

1.Cana punda

2.Cana Kuthi

3.Sakli Kuthi

4.Sakli Thaiya voli

5.Pichakara Thaiya voli

6.Cana Puchu

7.Pichakara Punda

8.appa Punda

9.oma Punda

10.Baster

11.Thavidiya

12.Thondu

13.Sakli munda

14.Paradace

15.loose punda

16.Thavidiya

17.Nasamaponavana

18.Nakitu Ponavana

19.P thina thaiyavoli

20.Pundamavana

21.Thavidia mavana

22.loosu Kuthi

23.Dog pundai ya nakunavana

24.na kuthi

25.Ara Suni

26.Suni

27.9-punda

30.Pee-thinavana


MTS Mblaze Speed Agula Family ya va nathe ru van da(MTS MBLAZE company)

Thank U MTS Thaiyavilo, Mother light punda

Dear All,

My data-card speed is also pathetic now. Actually MTS BTS ( Base Trans-Receivers) are very limited in numbers, so every BTS have to cover a big area and so a large number of customerr, so the limited bandwidth with 1 BTS is divided among the users.

Now their customer base has increased to a big numbers, to they have to decrease speed of their old customer, to provide bandwidth to NEW customer. so nothing is wrong in it.

Regards
GSM Techie

MTS — FEED BACK

Dear sir your mts service is not good your customer care is also waste they cheat me related giving good offer but there is no like that plz inquire this as soon as possible

please do this in correct way other wise i will stop my no of mts

Hi Ajeet,
We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.

Regards
MTS Customer Service India

Hi Ajeet,

We value your concern. To assist you effectively, we would need your Name and Contact number to discuss the concern and provide a resolution.

Regards
MTS Customer Service India

Worst customer care services.

Guys. I have met lot of issues once I bought MTS Data card. I do not have words explain my problems. My best suggestion is... Please do not buy MTS Data card...

bill collection

Dear Sir, Please provide the bill collection person.my bill pending two months but your collection person is not collect the payment.

MTS is very poor in terms of services as well as customer care. In fact they have seated a bunch of hooligans as their customer care executives. I dont think MTS will have a prosperous future in India.

hi my name is aasif and my modem has permanantly deactivate when i inform to services center thay told ur document has submitted while the is not ful giving a modem without any document i think mts is very vast service in the whole world.
my cont [protected]
rey rd, mazgoan
byculla 4000010

WORLDS MOST WORST DATA SERVICE OF MTS I HAVE USED MANY COMPANY DATA CARD BUT I HAVE SEEN THE WORST SERVICE OF MTS DATA CARD SO I REQUEST YOU TO NOT BUY ANY MTS PRODUCT AND NEVER SUGGEST TO BUY THIS.DONT BELIVE ADS RUNNING ON TV CHANNELS THAT MTS THE FASTEST UPTO 3.1 MBPS SPEED HIS ACTUAL SPEED IS (432.87 bits)
JAAGO GRAHAK JAAGO

THANKING YOU
ISLAMUL HAQUE
RANCHI JHARKHAND

MTS — SIM CARD Closed

Dear Sir
I have Purchased A Sim of MTS From a Store of tonk. & now it is not working in the any Mobile set.

First you know about a network, that they giving which type of service, it means CDMA or GSM. MTS is giving CDMA services only.They can't convert to GSM. Please buy a CDMA handset and use it.You look smartly but no smart in your brain.or wait for Mobile Number Portability

please activate my mts sim card my number is [protected]

please, [protected], [protected] this number id & address other any detail give me. my con.num.[protected]

MTS — Fraud Billing

I had purchased MTS Mblaze on 8-Jan 2010. According to the company offer i should get 15Gb free for the first month but after using only around 7.5Gb i was not able to use it any more when i called the Customer care they told me in their database it is showing 15Gb used so i requested them to please verify once if there is some mistake but they told me that there is no provision of cross checking.
Then on 7-Feb 2010 i again recharged with 898 for 5Gb then again after 14 days that is on 21-Feb 2010 after using 3.8Gb i was not able to use the internet and they again told me that your 5Gb is over.During this time even I was not able to check my balance it was showing error and when i complained about that then they told me that your problem will be rectified in 3 days(My complaint no. is c10/7006). But it got corrected after 25 days.
Then again i make a top-up of RS.300 as my previous balance was finished in 14 days so i was left with 16 days validity and according to their billing which is 50p/Mb i should got 600Mb but again after using only 400Mb i m not able to use my internet. After that when i called them and told them that i will complaint against your company in Consumer Court then they told me that there is no fault from our side. This is the irresponsible response i am getting. Now i am seriously thinking about giving the complaint in Pune Mirror(Newspaper).
If possible please help me as soon as possible i want strict action and my money back againt this FRAUD COMPANY.
Thank You.

>>> mar/7812
>>> mar/8641
these are the complaint numbers for the complaints I have raised

SACH ! HAI YAAR THE AGENT TELL ME THAT IT COULD BE UNLIMITED ACCES IN 899 FOR A MONTH BUT THIS IS NOT TRUE AND NOW HE IS NOT PICKING UP MY PHONE !!! WHT TO DO PLEASE HELP

Data Card — Net Not working

Hi,

I have data card connection, RSN no RZTCDC[protected]

& No is [protected]

My net is not connecting, Kindly resolve the issue.

Regards,
Surinder
Mob-[protected]

Dear MTS user,

Request you to provide your datacard no and your location ( State)

i have been suffering from remote computer does not respond from last 3 days.
i have complained but no response for company
my data card no. is [protected]
my location is makrana rajasthan and my no. is [protected]

Hi
i an facing Network Problem with MTS in Sector 19B Noida .And I just want to know whenever i changed network from hybrid to Broadband is there any change in plan i mean charge is other then hybrid.

@please Resolve ASAP

CardNo is -[protected]
Contact Number-[protected]

hi,

I had purchased MTS data card on 14/07/2007, and from the first day i am in trouble, i made complaint against low internet speed at mts customer care center, and after some days one of their technical support executive visited at my home and he also face the same problem as i told in my complaint, but at his end he made a wrong statement that the customer is already getting 500 kbps speed and they close my complaint, but the fact is that i am getting 50 kbps to 100 kbps speed maximum time and maximum to maximum 100 to 200 kbps which fluctuate very fast, i am not able to download even a single song as it take 10 - 15 min for 4 mb song. I again made complaint for the same, and they says to give one more day to resolve the issue but the next day i got a message that your complaint is resolve and we have closed your complaint, but when i check the same their is nothing done i am getting the same 50 kbps speed and no one taking this seriously, and when i tell that persons that i want to surrender the number and i want to return the device which has no meaning for me then they told me that their is nothing like policy for refund, when they have no coverage then they have no right to sell their product

My MTS number
[protected]

Contact Number [protected]
Ashim Kohli

MTS Data Card — Not Working

We have complained many times in customer care of MTS regarding the non functioning of their Date Care under number:[protected] and got complaint reference number twice first one is DEC/72752 and second one is DEC/159946 but there is action take by them even after many request.

MTS Data Card — 1 month not activate data card

www.vriti.com
a.36 noida 64
name govind kumar ka data card 17/02/2012 buy

I am also suffering from the same problem and from the same place i.e. www.vriti.com
a.36 noida 64, their customer support is not good, when you call them no any action taken regarding any complaints. They all are deaf and dumb.
No body was there to hear your voice.

Sorry I didn't mention my name there, my name is Janak Kishore and mobline no. is [protected].

MTS — DATA CARD COMPLAINT

I WILL BUY DATA CARD[protected]

I WILL INFORM CUSTOMER CARE VERY SLOW DATA CARD CUSTOMER CARE INFORMED CALL BACK 1 HOUR I WILL ASK Y :INFORMED SYSTEM IS NOT WORKING
THEN WE TRY AGAIN HE INFORM WE REGISTERED UR COMPLAINT OUR DEPARTMENT CALL BACK :[protected]
AUTOMATICALLY NET SPEED 60KBPS TO 85KBPS
I WILL CALL 23.03.2012 MY DATA CARD NOT WORKING
HE INFORMED UR DATA 6GB COMPLETED PLEASE RECHARGE WE HOW IS IT POSSIBLE HE INFORMED SORRY FOR THE INCONVIENCE
WE INFORM THIS IS CHEATING
AGAIN YESTERDAY(26.03.2012) WE RECHARGE 999 PLAN
WE CALL TODAY SUM ONE PICK CALL INFORM CHANGE THE MODE WE CHANGED THE MODE BROADBAND MODE
AGAIN NET SLOW
WE CALL AGAIN BUT SOME ONE PICK A CALL SYSTEM WILL NOT WORKING SIR CALL BACK AFTER 1 HOUR WE INFORMED WE REGISTER COMPLAINT HE INFORMED NO ISSUE SIR WE INFORMED OK

MTS — Data Card Issues

First of all I had got the data card and never came in my name instead it was registered to some other person when i called up customer care they told me to go to the MTS Store with a id proof and photo and get it changed to my name and when i go there they say they cant do it .
Now I have internet speed problems . They promise upto 3 Mbps until 10GB usage after which you get 144 Kbps for a recharge of 999
But all i get is 144 Kbps all the time and when we call up customer service they send a technician and network team and closed the complaint before the technician or network team came and again i call up next month it s the same problem i dont get any support till i have 10 gb usage left once it is over they tell that i have used all the 10 gb hence i am getting slow speed . But even on the first day of recharge and even now i am still getting the same speed . And their technicians are the biggest liars they never come to ur place and report to the customer service team that user is out of station.

Hi Anoop Krishna,

We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.

Regards
MTS Customer Service India

Hi Anoop Krishna,

We value your concern. To assist you effectively, we would need your Name and Contact number to discuss the concern and provide a resolution.

Regards
MTS Customer Service India

MTS Mblaze Hybrid — Data Card not connecting

I have bought MTS Blaze two days ago. When I try to connect it to the net it says " The remote computer did not respond. To make sure that the server can be reached ping the..."
my no. is [protected]
there is a balance of hundred rupees

DEAR SIR I CANT USE MBLAZE HYBRID NETWORK BUT MY HYBRID NETWORK IS FULL I CANT USE THIS NETWORK PLSSSSSSSS HELP...MO.[protected]

Hello MTS,


My name is Vinod and I have been having network problem in my area. I only can see 1 or 2 network bars there so I request you to resolve this issue ASAP plz,

My location is :- ali village, sarita vihar bardarpur, new delhi

Dear sir,
My data card no is [protected]. My card is not working last 20 days. I have compliant more than 10 times (jan/5483 & jan/8225) and also i mailed to customer care. But there is no response till date.


Regards,
sundaram

Dear sir,
My data card no is [protected]. My card is not working last 5 days. I have compliant more than 10 times (DEC/14996) and also i make call to customer care. But there is no response till date.

Dear Customer,

Thank You for contacting MTS. We acknowledge the receipt of your e-mail. We will respond to you within 24 working hours.

MTS believes in providing you with the best of services at all times. For any further assistance, you may reach us by any of the below contact details and we would be pleased to assist you.

· Voice Care : 199 (Toll free)

· Data Care :[protected]Toll free)

· E-Mail : [protected]@mtsindia.in


Thanking you,
MTS Customer Care

MTS 'My Account' - Your account at your fingertips!


· Online Bill payment

· Check Your balance and bill amount

· Last 5 Recharge History

· Register your query/complaint and track same

· Last 6 months bills & much more is click away

Very Unsatisfied Network With Customer Support and Good CEO
Inbox
x
immanuel arul singh

12:00 PM (1 hour ago)

to ceo, sergey.cheremin, Andrei.Dubovsk., Vsevolod.Rozan., appellate.del, MTS, franchisee, nodal.del, rajiv.mehrotra, suman.sehgal
Data Card Not Work In the Beginning on[protected]
Inbox
x
immanuel arul singh
Jan 13 (10 days ago)
to MTS
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.

dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No

These all are closed without Resolution. So i am very Angry with MTS Team. I am not intrest to recommend your product to my neighbours.
MTS Customer CareJan 15 (8 days ago)
Dear Customer, Thank you for writing to MTS. We sincerely regret the inconven...
immanuel arul singh
Jan 18 (5 days ago)
to MTS
MTS Customer CareJan 18 (5 days ago)
You have expressed your concern in the email dated Mon, 18th January '2016 re...
immanuel arul singh
Jan 18 (5 days ago)
to MTS
I heve reinstalled OS also. the problem is with your techincal team and IT person only. your support is tto worst and not satis fied with your network and TEchnical persons. We are shame to reply you for this single issue. no proper from your Side.
MTS Customer CareJan 18 (5 days ago)
You have expressed your concern in the email dated Mon, 18th January '2016 re...
immanuel arul singh
Jan 18 (5 days ago)
to MTS
immanuel arul singh
Jan 18 (5 days ago)
to MTS
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.

dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
Data Card Not Work In the Beginning on[protected]
Inbox
x
immanuel arul singh
Jan 13 (5 days ago)
to MTS
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.

dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No

These all are closed without Resolution. So i am very Angry with MTS Team. I am not intrest to recommend your product to my neighbours.
MTS Customer Care
12:51 PM (2 hours ago)
to me
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Mon, 18th January '2016 regarding prepaid MTS number [protected] about configuration issue, we would like to inform you that as per your complain no. JAN/5725 our device is working fine and the problem is with your operating system. So I request you to kindly contact your IT person.

Further, we would also like to inform you regarding your request no 6533508 we are unable to extend the validity period.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Ravinder Dahiya
MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips!

Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 1036316
The reference number for this e-mail is 1036316.

From: [protected]@gmail.com
Sent: Monday, January 18, 2016 11:20 AM
To: [protected]@MTSIndia.in;
Cc:
Subject: Re: Data Card Not Work In the Beginning on[protected]
immanuel arul singh
2:20 PM (1 hour ago)
to MTS
I heve reinstalled OS also. the problem is with your techincal team and IT person only. your support is tto worst and not satis fied with your network and TEchnical persons. We are shame to reply you for this single issue. no proper from your Side.
MTS Customer Care
3:21 PM (20 minutes ago)
to me
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Mon, 18th January '2016 regarding prepaid MTS number [protected] about configuration issue, we would like to inform you that as per the feedback receive from our team your device was already replaced, so request you to recharge your device and use the services. If you have facing the issue again kindly write us back.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Ravinder Dahiya
MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips!

Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1036678
The reference number for this e-mail is 1036678.

From: [protected]@gmail.com
Sent: Monday, January 18, 2016 02:22 PM
To: [protected]@MTSIndia.in;
Cc:
immanuel arul singh
3:41 PM (1 minute ago)
to MTS
MTS Customer Care
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.

dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
Saved
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Terms - Privacy
Last account activity: 1 hour ago
Details
immanuel arul singh
Jan 18 (5 days ago)
to MTS
Data Card Not Work In the Beginning on[protected]
Inbox
x
immanuel arul singh
Jan 13 (5 days ago)
to MTS
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.

dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No

These all are closed without Resolution. So i am very Angry with MTS Team. I am not intrest to recommend your product to my neighbours.
MTS Customer Care
Jan 15 (3 days ago)
to me
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Wed, 13th January '2016 regarding prepaid MTS number [protected] about configuration issue, we would like to inform you that as per your complain no. JAN/5725 our device is working fine and the problem is with your operating system.

Further, we would also like to inform you regarding your request no 6533508 we are unable to extend the validity period.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Ravinder Dahiya
MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips!

Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1032055
The reference number for this e-mail is 1032055.

From: [protected]@gmail.com
Sent: Wednesday, January 13, 2016 06:49 PM
To: [protected]@MTSIndia.in;
Cc:
Subject: Data Card Not Work In the Beginning on[protected]


This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
immanuel arul singh
11:18 AM (5 hours ago)
to MTS
MTS Customer Care
12:51 PM (3 hours ago)
2:20 PM (2 hours ago)
to MTS
I heve reinstalled OS also. the problem is with your techincal team and IT person only. your support is tto worst and not satis fied with your network and TEchnical persons. We are shame to reply you for this single issue. no proper from your Side.
MTS Customer Care
3:21 PM (1 hour ago)
3:41 PM (58 minutes ago)
immanuel arul singh
3:42 PM (57 minutes ago)
to MTS
MTS Customer Care
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.

dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
Saved
4.13 GB (27%) of 15 GB used
Manage
Terms - Privacy
Last account activity: 1 hour ago
Details


...

[Message clipped] View entire message
MTS Customer CareJan 18 (5 days ago)
You have expressed your concern in the email dated Mon, 18th January '2016 re...
immanuel arul singh
Jan 18 (5 days ago)
to MTS
Data Card Not Work In the Beginning on[protected]. Very Nice Robbery work of your Network. I am Not at all using your Network Single Day Fully. Then How can i Recharge and how it will work. I am not a fool . MTS Blaming the Customer. Still the Data not working from the begining of the purchased date. Then How Can i Recharge fools. Tell me fools. You are blamming the Customer.
MTS Customer CareJan 19 (4 days ago)
1036946 The reference number for this e-mail is 1036946. From: [protected]@gmail.c...
immanuel arul singh
Jan 19 (4 days ago)
to Hotline, MTS
Dear MTS,

I am not at all using the data card from the beginning. it is not connecting to internet. the device has problem from the beginning. daily i have called your customer care and your local technical person also. but no one provide the proper solution. i am very upset with your network. i hate MTS network .Because all executives told same reason but not providing the solution. very shame to MTS.

Thanks & Regards
Immanuel Arul Singh V

[protected]
...

[Message clipped] View entire message
MTS Customer CareJan 19 (4 days ago)
Further, we would also like to inform you that we are unable to assist you du...
immanuel arul singh
Jan 19 (4 days ago)
to ceo, sergey.cheremin, appellate.del, nodal.del, Andrei.Dubovsk., franchisee, Vsevolod.Rozan., rajiv.mehrotra, suman.sehgal, MTS
MTS DATA Card Not Working From the Date Of Purchase[protected]

Dear Mr. CEO,

It was one of my biggest painful moment of my life, The day when I bought your MTS date card I was very happy. I thought that you have good internet plans under budget. From the Beginning my data card not getting connected. Your Team Replaced 3 data cards. but the problem not solved and also i am not at all using the data card at a single day. its is used for card reader purpose only.

DATA CARD No: [protected]
Customer Name: Srimathy

dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No.

All the incidents are closed without customer satisfaction. the problem also not resolved.. Now we are changed the Aircel Network. it is very happy to work with Aircel. There is no problem with this netork

Thanks & Regards

Immanuel Arul SinghV

[protected]
...

[Message clipped] View entire message
MTS Customer CareJan 19 (4 days ago)
You have expressed your concern in the email dated Tue, 19th January '2016 re...
immanuel arul singh
Jan 20 (3 days ago)
to ceo, sergey.cheremin, Vsevolod.Rozan., Andrei.Dubovsk., appellate.del, MTS, franchisee, nodal.del, rajiv.mehrotra, suman.sehgal
MTS DATA Card Not Working From the Date Of Purchase[protected]

Dear Mr. CEO,

It was one of my biggest painful moment of my life, The day when I bought your MTS date card I was very happy. I thought that you have good internet plans under budget. From the Beginning my data card not getting connected. Your Team Replaced 3 data cards. but the problem not solved and also i am not at all using the data card at a single day. its is used for card reader purpose only.

DATA CARD No: [protected]
Customer Name: Srimathy

dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No.

All the incidents are closed without customer satisfaction. the problem also not resolved.. Now we are changed the Aircel Network. it is very happy to work with Aircel. There is no problem with this netork

Thanks & Regards

Immanuel Arul SinghV

[protected]

MTS Customer Care4:22 PM (19 hours ago)
You have expressed your concern in the email dated Wed, 20th January '2016 re...
immanuel arul singh
6:34 PM (17 hours ago)
to MTS
I will meat you leagelly

On 1/22/16, MTS Customer Care wrote:
> [http://selfcare.mtsindia.in/images/mts-logo.png]Dear
> Customer,
>
> Thank you for writing to MTS.
>
> We sincerely regret the inconvenience caused to you.
>
> You have expressed your concern in the email dated Wed, 20th January '2016
> regarding prepaid MTS number [protected] about unpleasant experience, we
> understand your concern and have taken a note of your complaint. Please
> accept our sincere apology.
>
> Further, about balance issue, we would like to inform you that as per our
> backend team confirmation there is no possibilities of balance carry forward
> or validity extension for you due to you have issue in your own system OS.
>
> If you require further assistance please do get back to us. We would be glad
> to assist you.
>
> Thanking you,
> Preety Sharma
> MTS Customer Care
> ________________________________
> [SelfCare Img]MTS My Account - Your
> account on your fingertips!
>
> * Online Bill payment
> * Check your prepaid balance and postpaid bill amount
> * Last 5 Recharge History
> * Register your query/complaint and track same
> * Last 6 months bills & much more is click away
>
> Just logon to www.selfcare.mtsindia.in
> and register yourself for ‘My Account’
> 1040164
> The reference number for this e-mail is 1040164.
>
> From: [protected]@gmail.com
> Sent: Wednesday, January 20, 2016 06:48 PM
> To: [protected]@mtsindia.in; sergey.[protected]@mtsindia.in;
> Cc: Vsevolod.[protected]@mtsindia.in; Andrei.[protected]@mtsindia.in;
> appellate.[protected]@MTSIndia.in; [protected]@MTSIndia.in; [protected]@mtsindia.in;
> nodal.[protected]@mtsindia.in; rajiv.[protected]@mtsindia.in;
> suman.[protected]@mtsindia.in;
> Subject: Re: Data Card Not Work In the Beginning on[protected]
>
> MTS DATA Card Not Working From the Date Of Purchase[protected]
>
> Dear Mr. CEO,
>
> It was one of my biggest painful moment of my life, The day when I bought
> your MTS date card I was very happy. I thought that you have good internet
> plans under budget. From the Beginning my data card not getting connected.
> Your Team Replaced 3 data cards. but the problem not solved and also i am
> not at all using the data card at a single day. its is used for card reader
> purpose only.
>
> DATA CARD No: [protected]
> Customer Name: Srimathy
>
> dec/10025- Complaint
> dec/17216-Complaint
> JAN/5725 -Complaint
> 6533508- SR No.
>
> All the incidents are closed without customer satisfaction. the problem also
> not resolved.. Now we are changed the Aircel Network. it is very happy to
> work with Aircel. There is no problem with this netork
>
> Thanks & Regards
>
> Immanuel Arul SinghV
>
> [protected]
MTS Customer Care
11:51 AM (7 minutes ago)
to me
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Fri, 22nd January '2016 regarding prepaid MTS number [protected] about unpleasant experience, we understand your concern and have taken a note of your complaint. Please accept our sincere apology.

Further, about balance issue, we would like to inform you that as per our backend team confirmation there is no possibilities of balance carry forward or validity extension for you due to you have issue in your own system OS.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Preety Sharma
MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips!

Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1042639
The reference number for this e-mail is 1042639.

From: [protected]@gmail.com
Sent: Friday, January 22, 2016 06:36 PM
To: [protected]@MTSIndia.in;
Cc:

Click here to Reply or Forward
4.14 GB (27%) of 15 GB used
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Last account activity: 36 minutes ago
Details

MTS DATA Card Not Working From the Date Of Purchase[protected]

Dear Mr. CEO,

It was one of my biggest painful moment of my life, The day when I bought your MTS date card I was very happy. I thought that you have good internet plans under budget. From the Beginning my data card not getting connected. Your Team Replaced 3 data cards. but the problem not solved and also i am not at all using the data card at a single day. its is used for card reader purpose only.

DATA CARD No: [protected]
Customer Name: Srimathy

dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No.

All the incidents are closed without customer satisfaction. the problem also not resolved.. Now we are changed the Aircel Network. it is very happy to work with Aircel. There is no problem with this netork

Thanks & Regards

Immanuel Arul SinghV
MTS Customer Care 12:51 PM (1 hour ago)
You have expressed your concern in the email dated Sat, 23rd January '2016 re...
immanuel arul singh

1:09 PM (49 minutes ago)

to MTS, MTS, franchisee, nodal.del, rajiv.mehrotra, suman.sehgal
Fraud Network
immanuel arul singh

1:10 PM (48 minutes ago)

to MTS, MTS, franchisee, nodal.del, rajiv.mehrotra, suman.sehgal

Click here to Reply, Reply to all, or Forward
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Low speed

Customer care is pathetic. Complained many times on low speed of internet but no response.

Speed slow of MBLAZE ULTRA

Speed is very slow.