Naukri.com — Money is charged, commitments made and no services provided.

With regards to naukri.com, it seems that all of the commitments with regards to Naukri's resume writing and fast-forward service were false as proven today. It's beyond the deadline and still naukri.com doesn't show any ownership and I have not had a single conversation regarding my CV, just false promises. When time is being committed, the calls are not made and the team lies and puts the blame on the customer.

The team goes on to say that I did not answer my phone and that it was not reachable which is incorrect. Moreover, they state an email was sent, which clearly was never sent.

The money paid was for premium services (Premium Resume Writing for Mid-Level Professionals (3 to 8 yrs), Resume Display - 6 Months, Resume Flash, Job Mail - 6 Months) and I was expecting multiple interactions over the last week to finalize my resume in 6 days post which the other services need to be activated, which has not happened. Shouldn't I have rather paid Rs.2000 lesser and got the basic service. Even so, the team being so incompetent and unprofessional, I do not have any expectations whatsoever.

Moreover, every official so far has been rude and unresponsive, including Mr. Manish Aggarwal who was so committal when selling. He said - 'in case of any issues, please call my cell' and I will get it resolved. He never answers his phone especially my cell. When I called from a different number, that is when he answers and makes an excuse and a false commitment with 0 action. Clearly, an avoidance technique. Ms. lekha from resume writing service calls me and sets up a time for the service. She gives me a missed call. I call back, and no one answers the board number. I log a complaint and Ms. lekha again makes a commitment to call me at a particular time, and still no call. This is definitely a false and pretentious business model heading towards corporate malpractices and consumer fraud.

Moreover, as per the link - http://www.consumercomplaints.in/complaints/naukricom-delhi-c427455.html - Naukri.com service is clearly in the market to cheat and commit fraud against customers.

Can the company prove it otherwise, and provide adequate compensation to me for delivering a lower level of service than paid for?

Regards,

Udbhav Gupta

Dear Sir,

We request you to provide us your Customer ID/Transaction ID at [protected]@naukri.com so that we may address your concern.

Thanks & Regards
Naukri Fast Forward
Toll Free Number[protected].30 AM to 6.00PM)
Gulf Toll Free Number: [protected] (9.30 AM to 6.00PM IST)

As a fresher i got through a good job through Naukri & even changed my job twice with the help of this portal.Lately i used their paid services & as expected they helped to switch to my desired profile.I wish to thank Naukri & team for the wonderful services!!!