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[Resolved]  Nokia Bl - 5c Battery — replacement of defective battery

Particulars of the defective battery were conveyed to Product Advisory: Nokia BL-5C battry on 17th August, 2007 after the the company gave mass publicity of their policy to provide free replacement to the owners of Nokia cellphones. Replacement of the battery is still awaited.
Complaint marked as Resolved 2020-08-13 23:16:24
Complaint comments  86 CommentsShare0Tweet0

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Nokia — about the battery BL-5C not replaced

hi sir, i m sirisha , i had bought nokia mob in the month of july-07, but unfortunately it was BL-5C battery , so in the month of august i made a complaint to Nokia web site , when i made a cal to customer service they said it was is delivary , it was already dispatched but till now(novumber ending) i did not receive any battery and my mobile is getting over heat and charging is also reducing.So i reduced using my mobile(means talking max of 15min if imporatant).Please can you help me whom approach about the battery.I wil be waiting for your replay.If possible reply to my mailID.
thanking you,
with regards,
sirisha
Battery replacement


I had registered the 26 digit battery number on 24th august 2007 but till date I had not received the replaced battery. Anyone suggest....
Hi,
I've also ordered for a 5L-5C[protected]N[protected] before more more than 3months ago, at Nokia website. But i did not get any battery.

Nokia — BL-5c Battery replacement

I submitted online request for replacement of bl-5c battery (serial no.[protected]) in the year 2007. I had received a package from the company in the 2nd week of Jan,2008.But to my utter disgust,I found the battery case empty Since there are new cases of accidents concerning the battery coming up daily, i am scared to use my cellphone. Please advice.

Nokia — received empty replacement battery envelope

I received an empty replacement battery envelope on 18 Jan 2008 in response of my request for the free replacement of Nokia BL-5C battery with my battery through the website http://www.nokia.com.

Nokia — For Bl-5C Battery

I have a Nokia Handset, model no. 6030. After seeing in the news I have checked my battery no. of BL-5C battery and found that it should be replaced by a new one and for that I filled the form found in the website of Nokia and after that I checked several times & the messages found in that site are as follows:
Date Status
[protected] Serial number added to the system.
[protected] Address information analyze initiated.
[protected] Replacement battery is in delivery.
[protected] Serial number added to the system.
[protected] Address information analyze initiated.
[protected] Replacement battery is in delivery.

In this situation my Nokia Handset is in an idle condition & due to risk of any chances of accident I am not using it till now. In the mean time I have contacted Nokia care, Garpar several times but they told me that replacement battery is not come yet please try later. I am totally fade up & Please suggest me how can I get rid of this embarrasing situation as Nokia is a giant company and I am a very very little general human being. Please don't take this as an complain but please help me to get that replacement of the battery at the earliest and so that I can use my mobile as before.

Nokia — replacement battery not received.

dear sir,
recently, I have received an envelope through post from your side. In it you have a letter saying that we must return our old battery through that same envelope. But, the thing is that I have not received any replacement battery till now. I have also contacted the nokia care center here in imphal, they say the new replacement battery should be inside that envelope which you sent but I found none in there. consequently, I have also made a complaint to the post office whether they have taken out the battery first and delivered it to us but they refused the charge. Now, I want help from your side.

yours faithfully,
nawalkishore

BL-5C battery replacement — BL-5C battery replacement

Not satisfied with the Customer Care responses. Applied for a BL-5C battery replacement 0n 16.08.2007. After that called NOKIA care at Bangalore atleast 10 times. Visited Ultadanga, Kolkata NOKIA CARE atleast 5 times as per advice of NOKIA call centre but every effort went into vain. Attaching the web application.

Product Advisory: Nokia BL-5C battery
Thank you. Your contact information has been registered. We will send you the replacement battery as soon as possible. We appreciate your use of Nokia products.

www.nokia.com
________________________________________
Customer service Press About Nokia Nokia worldwide Locations Site terms Privacy policy
Copyright ©2007 Nokia. All rights reserved.
Product Advisory: Nokia BL-5C battery


Please check that the information you have provided is correct, complete the needed changes and then press "Submit".
Check your contact information
Serial Number: [protected]N[protected]
Name: MRS. KALYANI DASGUPTA


Address:
H/E 14/3 S.L.SARANI,
BAGUIATI
KOLKATA, WEST BENGAL
PIN:700059
Country: India
Phone : [protected]
Mobile Phone : [protected]
Email : [protected]@dasguptas.com
Other :

Copyright ©2007 Nokia. All rights reserved.
Product Advisory: Nokia BL-5C battery

Did not expect such a customer care response from a globally recognised company. SORRY

Nokia — Battery replacement.

Date: - 17th February 2008

I have purchased Mobile Bearing No – Nokia 6681. as per the announcement of the Nokia Company my Mobile Battery Bearing No: - BL-5C[protected]N[protected]. This battery as per the company norms is defective I have informed the Nokia company by opening the site www.nokia.com about one year back. However till today I have not received replacement of the battery. I therefore request you to look into the matter and ask the company to replace my mobile battery my Cell No: - [protected] and my Landline No:[protected].


B.R.Patil
Vaishanvi Bunglow No: - 16,
Vishrambaug Society, Senapati Bapat Road,
Pune - 411016

Nokia — replacement of BL-5c batteries

Am Annshul Jain, Pune, this is regarding the replacement of BL-5c batteries in nokia handsets which was in air some 7-8 months back. At that time company promised to replace the batteries within one week but i have not received my set of battery till now. I payed visit to Nokia customer care but there i got to know that they can't help me on this.
Now i m totally blank what to do...!!
Howcome Nokia is not keeping up to its promise.

Regards,
Annshul.

Battery BL-5C — Replacement of battery BL-5C

I have purchased nokia mobile 6600. The battery inside was BL-5C having No[protected]N[protected].

This battery was covered under replacement scheme. I have applied for replacement at that time through internet.

Today i.e on dated 27.03.08, I have received the cover through U.P.C from NOKIA INDIA PVT LTD. C/o DHL Lemuir Logistics Pvt Ltd, Central Warehousing Corporation, Godown No 5A & 5B Rana Pratap Baugh, Opp S.B.I Colony, DELHI-110033 but when I opened the cover there was only corrugated plastic along with rubber & no battery inside along with the letter for returning of old battery.

Hence this is simply cheating done with me by NOKIA. You are not giving me a new battery & you want me to send the old battery to you.So shall I stop using mobile? How is it possible? Is this the Customer Satisfaction you provide?

Kindly see that I should get the new battery so as to avoid any damage to man & instrument.

BL-5C — new battery recurring

From,

G.CHANDRAMOHAN.
4/766 MAHALAKSHMI NAGAR 4th
STREET,
K.PUDUR,
MADURAI-625007.
RES.PH.NO:[protected]. CELL: [protected]
[protected]@yahoo.co.in



TO,

MAIL ORDER SOLUTION, INDIA,
CUSTOMERSERVICE DEPARTMENT,
ANDHERI,
MUMBAI.


Respected sir,

I have sent my battery replacement delivery to mail order solution, andheri, mumbai, dated on MARCH 3/3/08. My battery no. is:[protected]N[protected]. After few months I also queried about this to Nokia Customer Care Centre, they told me that they despatched my battery, and I will get it soon. But till today I have not received any battery from them.

So I request you to kindly take necessary action for my battery replacement in my above address.

Thanking you, Sir,

Yours,
G.Chandramohan.

Nokia — Battery Replacement BL5C

I had submitted online battery replacement request for faulty BL5 C series battery (sr No.[protected])after reading press ad from the company. I was promised replacement in 3 working days. But even after more than 6 months & several visits to nokia service centre in Pune, the battery has not been replaced. I am told to come after 2-3 days for replacement every time. Please Help

Nokia Battery BL-5C — nokia battery complaint

dear sir,
maine nokia ki battery no.[protected]N[protected] lagbag 1 mahina 15 din pahle nokia ke costomer service department par change karne ke liye daak dwara bheji thi jo ki abhi tak mujhe prapt nahi hui hai krapya meri battery bhejne ki krapya kare.
i have a bl5c battery and after some time it become fat & I am worried whether it would not make a damage
my battery no. is[protected]n436f10435443
Name Nitin
Address H.No. 646/6 Partap mohalla near quilla road rohtak-124001 (Haryana)
Mobile No. [protected]

Nokia / Defective Battery BL-5c — Non Replacement of Defective battery BL-5c

It is regretted to say that I am waiting since 9-10 months to replace my defective BL-5c battery no[protected]N[protected], alredy registered with nokia care for replacement. Nokia website information updates show that " battery is in delivery since dated[protected]. they are just delay the battery and wait when consumer stop persuation.
Please help
S.C.Saxena
[protected]
Dear Sir/Madam,
I purchase a Nokia 3230 IMEI No. [protected], Date of purchase 17/10/2007, But the same date phone are disputed I go to the shop there I purchase the phone then they told me that you go to Nokia Customer Care, I go there but the phone ate same disputed and go and go and go…. Then they told me you give me I sent to the company. Name of the Nokia Customer Care are: Anand and Co. P-161, V.I.P.Road, Scheme VII M, Kolkata-700054(Nokia Customer Care Ph. No. [protected]), they told me your phone are now Delhi, Bombay, Company, Etc. One day I cannot use the phone. They not doing repaired. Now my phone is Tele Solutions DN-1, Sector-5, Salt Lake, Kolkata-700091.

So, please replace the phone (Nokia 3230 IMEI No. [protected]) or back my money. As soon as possible. Other wise I go to the Police Station or other places. But still now they can't give me my phone so what I do now? Job Set No:[protected]/080324/13
I think you take the dissection immediate.
Thanks.
With kindest regards,
Sanjoy.
My address is: Sanjoy Khamruy. Tegharia.Dhali Para (Nandan Kanan). Kolkata-700059. West Bengal. India.
Ph. [protected]
HIIIIIIIIIII,
MY NOKIA 6300 HAS RE BOOT WHEN I TALK 4 A LONG TIME OR ACCESS GPRS, PLEASE SOLVE MY PROBLEM SIR
DEAR SIR/MAM


I BOUGHT NOKIA 6300 ITS FCC-ID PPIRM-217
IC-661U-RM217
TYPE RM-217
MODLE-6300
IMEINO.352939/02/912542/7
I PURCHASED MY PHONE 2 MONTH LATER. I WENT 2 NOKIA CARE HE SAID 2 ME LEAVE THE PHONE FOR 20 DAYS . I PURCHASE MY PHONE FROM MOBILE STORE . HE SAY ITS NOT MY FAULT. MY PHONE WAS RE BOOT WHEN I ACCES GPRS, LONG CALL OR SEND MORE MSGES PLEASE SOLVE MY PROBLEM OR REPLACE MY CELLPHONE OR GIVE BACK MONEY .

As soon as possible. Other wise I go to the Police Station or other places.


I think you take the dissection immediate.
Thanks.
With kindest regards,
ARPIT

MY ADRESS:23/72 PATKAPUR KANPUR(U.P)
PINCODE; 208001
CELL NO. [protected]

NOKIA BL-5C BATTRIES — REPLACEMENT OF BL-5C BATTRIES

i have a Nokia Handset, model no. 6600. After seeing in the news I have checked my battery no. of BL-5C battery and found that it should be replaced by a new one and for that I filled the form found in the website of Nokia many times but till now no replace ment of battries is done

In this situation my Nokia Handset is in an idle condition & due to risk of any chances of accident I am not using it till now. In the mean time I have contacted Nokia care, Garpar several times but they told me that replacement battery is not come yet please try later. I am totally fade up & Please suggest me how can I get rid of this embarrasing situation as Nokia is a giant company and I am a very very little general human being. Please don't take this as an complain but please help me to get that replacement of the battery at the earliest and so that I can use my mobile as before.

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