Nokia India Complaints & Reviews

I bought a Nokia N70 mobile in Oct 2006. There was some problem in head set connectivity and I gave to nokia care for repair on 08/09/2007. After several visits and phones I was informed that the set was scrapped and a swap piece would be given. I got my swap piece on 22/10/2007( after 44 days) and as ill luck would have it, the swap piece also went out of order. the complaint was 'NO net work connectivity' When I gave for repair on 14/11/2007 and I was told that the piece was beyond repaid and only to be replacaed. But i am yet to get my replacement piece even after 45 days. I made a complaint to Nokia care over phone on 17/12/2007 and today 19/12/2007 i am informed by complaint department of Nokia care that since N70 equipments are not available, only on 25/12/2007 it will be sent to the concerned nokia care and I can check on 239/12/2007.

I am really pained and purterbed by the quality of after sales service given by a company of high repute and size.
In the circumstances I request you all whether I can insist on issuance of Brand new set as the repaired piece are not up to the mark. My mobile no [protected]

thank you.

Dear Sir,
In my project work i am using Nokia 6210 model mobile which has an internal Modem built. Also i know Model 6210 responds to AT Commands through hyperterminal. But when i am trying some AT Commands it is not responding. When i tried to Query Modem it is asking me to verify the modem is properly connected. What might be the problem for this?
Please sort me this issue.
Thank you.

I am submit my handset to nokia customer care in sakarpur , delhi for 4times but always the same problem accured next day , then after I,m give my handset for 2 weeks then they gave my handset yesterday , today the same problem will be accured and 1another problem is also attachedwith that low sound .For that I,m come to varun enterprises to say that but there is no hearing of my problem and behave rudely

I brought N72 phone on 01/10/07 and since then i have given twice that phone for repairing for the same problem.THis time when it again went out of service i asked them for replacement as my phone is a brand new phone with a proper bill but Nokia Care centre flatly refused.

My query is that if it is justified that if there any 1 in 100's phone is a faulty phone from the beginning itself and the same cannot be replaced with a new handset........

Where is the fault of the customer.....who had put in their entire belief on the authenticity of the nokia Product....

Cant they accept their one fault....and get it replaced...

jyoti Arora

Last week, on 7th dec, my phone shown a msg " phone start up failed. Contact Retailer". I got the same solved fron near Nokia Care for loss of all the data in memory card and phone book. Again, today on 16th Dec. the same problem is shown in the phone.

MY NOKIA 2626 COMPLAIT AT 28 NOV 2007 NOKIA CARE JOB SHEET NO[protected]/071128/6 AT 28 NOV 2007
THEY SAID PROMISED DELIVEY DATE IS 14 DEC 2007 I ASKED THAT DATE THEY SAID COME AFTER ONE WEEK I AM DISAPPOINTED NOKIA CARE SERIVICE

Dear Sir / Madam,

After getting a mail from you I had contacted nokia priority again and they told me that my nokia was defective as that piece was getting repaired for the forth time and need to be scraped. The took my handset and replaced it with another one after 2-3 weeks. I was in a hurry as i was leaving for mumbai so i just picked it up and left. Later i realized that the handset given to me was in a very bad shape.It had scratches on body,the camera button on facia was not in proper place and even screen had scratches.

The day i reached hyderabad I went to nokia priority and meet Mr. Sharma ([protected]) the service centre manager and told him that how can a brand new piece of mine be replaced with such and old one. He told me that i can proceed to any level and complain as he is helpless.He said all these handsets are sent to him from nokia.

He took back my handset and gave me a job sheet (61481) saying that I would be getting some handset(not promising a new one) by 15th.

But there is no response from his end.

I am sick and tired of nokia as this is the 2nd such instance that i am facing with nokia.I had a Nokia 6265 which has gone for repairs more than 4times and has been with nokia for over 3-4 months just for repair and then i was returned a totally scratched and useless handset which had to be repaired again.

Is this the standards nokia maintains? I want a proper explananition about this or I am proceeding to Consumer court with my complaint. I either want a box packed replacement or my cash refund.

Please reply me soon or i would be forced to take some serious step.






----- Forwarded Message ----
From: Shammi <[protected]@yahoo.com>
To: NokiaCare <support.[protected]@nokia.com>
Cc: [protected]@deccanmail.com
Sent: Friday, September 21, 2007 6:59:27 AM
Subject: Re: Nokia - Shammi Khanna - E90 Phone Display Concern


Dear Mr.Sriram,

Thanks for informing me that nokia is such a substandard product. How can nokia design something so horrible and then wash there hands by saying they cannot do something about it. My mobile inside screen is looking so horrible because of scratch marks courtsey keyboard designed by smart engg's from nokia. And to top this i recently got a mic problem in my mobile where no one was able to hear anything when i called them. I again went to your service station and there he said he did some patch work a kind of roadside vendor job as this problem appeared again in 5 days time.

When in Nokia priority i came to know that this is also a problem in nokia E-90.


PS: With this mail i request Deccan Chronicle to publish this and bring to the notice of people reading this paper that how nokia is playing with customers.

I request customers to be carefull while buying nokia products as they can be substandard like Nokia E-90.

Rgds

Shammi Khanna


----- Original Message ----
From: NokiaCare <support.[protected]@nokia.com>
To: [protected]@yahoo.com
Sent: Wednesday, September 12, 2007 10:13:27 AM
Subject: Nokia - Shammi Khanna - E90 Phone Display Concern


Dear Mr. Khanna,

Thank you for e-mailing Nokia Care.




This e-mail is in reference to your concern with your handset Nokia E90. We have noted your concern and regret the inconvenience caused. You may kindly note that Nokia maintains its benchmark of quality in all its products and services. However, if you are facing concern with the phone, we request you to take the phone to the Nokia Care Centre where our technicians will examine the phone and assist you accordingly.



Further to our previous communication dated 7th September, 2007, we would like to inform you that if you have any complaints, views or suggestions for Nokia or on the services as offered by us, we recommend you to write to us at the below mentioned address:


PO BOX 75,
White Field post office,
White Field,
Bangalore-66

Alternatively, you can forward the same to the following fax number:

[protected]

You may kindly note that all forms of communications from Nokia customers to Nokia are treated on priority.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 12:00 midnight, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Kind regards,

Sriram.S
Nokia Care

-------Original Message--------
From: "ext Shammi"
To:
CC:
Sent: Tuesday, September 11, 2007 9:26:49 AM
Subject: Fw: Nokia - Shammi Khanna - E90 Phone Display Concern



Hi,

I am still awaiting a reply from your end or i would be forced to approach press and customer forum.

Rgds

Shammi Khanna

----- Forwarded Message ----
From: Shammi
To: NokiaCare
Sent: Wednesday, September 5, 2007 2:03:58 PM
Subject: Re: Nokia - Shammi Khanna - E90 Phone Display Concern


Dear Catherine,

Nokia cannot wash there hands by putting customers into trouble. The problem mentioned here is the designing issue and not a single customers problem.Every customer who bought Nokia E-90 is having this problem.I kindly request you to either give me your senior's contact details or you kindly escalate this.

Rgds

Shammi Khanna


----- Original Message ----
From: NokiaCare
To: [protected]@yahoo.com
Sent: Wednesday, September 5, 2007 1:04:35 PM
Subject: Nokia - Shammi Khanna - E90 Phone Display Concern


Dear Mr. Khanna,

Thank you for e-mailing Nokia Care.

In reference to your enquiry regarding Nokia E90, we have noted your concern and regret the inconvenience caused. However, you may kindly note that Nokia maintains the most stringent quality controls available, so that we can confidently provide one of the most reliable products in the industry.



We are also not in a position to oblige to your request for replacement.


Further, if you are facing concern with the optimal performance of the phone, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.



We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.



For location of a Nokia Care Centre nearest to you, kindly access the following web link:



http://www.nokia.co.in/nokia/0,,45554,00.html



Before submitting your phone at the Service Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in â?? Power ON â? condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.




Any service related to the panel, display, keypad of the phone will be charged as these are cosmetic items which are not covered under warranty.



For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 12:00 midnight, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Catherine Sumiya Joseph
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Monday, September 03, 2007 4:39:59 PM
Subject: Ask Nokia - India:: Web Feedback



[THREAD ID :2-2EKRA3]


[Salutations:Mr.]
[FirstName:Shammi]
[LastName:Khanna]
[DOB:15.02.1978]
[Gender:M]
[Email:[protected]@yahoo.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_E90_Communicator]
[Imei:[protected]]
[State:Andhra Pradesh]
[Postal:500016]
[Feedback:I feel cheated after i bought this NOkia E-90. The screen inside looks very shabby with all scratches caused because of keypad touching the screen.With no mistake of mine and all mistake of nokia why should i suffer after spending such a big amount.I want nokia to look into this problem and replace my handset or resolve this issue.]




[protected][protected][protected][protected]
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I PURCHASED THIS NOKIA N 76 HANDSET FROM 'THE MOBILE STORE', ESSAR TELECOM RETAIL LTD., SHOP NO.3 & 4 JAGAT TOWERS, AMRAVATI ROAD, NAGPUR, MAHARASHTRA STATE, ON 8TH NOVEMBER 2007. INVOICE NO.MH/01288/00001/2450 IMEI NO.[protected]. WARRANTY NO.APAINY[protected], PRODUCT CODE:0550414. THE SAID PHONE HAS BEEN COLLECTED BY THE MOBILE STORE ON 30TH NOVEMBER 2007. I AM TOLD THAT I WILL GET THE REPLACEMENT BY 30TH DECEMBER 2007 WHICH IS TOO LONG A WAITING PERIOD. AS PER COMPANY'S REPUTE, I SHOULD HAVE GOT THE REPLACEMENT RIGHTAWAY. IT IS OVER 15 DAYS NOW AND I AM RENDERED PHONE-LESS AND THUS, HELPLESS TO RUN MY BUSINESS WHICH IS THE ONLY EARNING SOURCE FOR ME. YOU WILL APPRECIATE THIS AND I HOPE TO RECEIVE YOUR IMMEDIATE RESPONSE AND THE REPLACEMENT, AS WELL. THANKING YOU,

YOURS FAITHFULLY,

ABHAY CHOKHANDRE,
RAHATE LAYOUT, PRATAP NAGAR,
NAGPUR.

Dear Sir,

I have give my nokia 6300 hand set for no outgoing audio/voice at your Green Park Nokia Care , Near Uppahar Cinema, New delhi on[protected]. and still waiting for delivery and the jobsheet no. is [protected]. whenever I called at Nokia care they always said it will take one week because your hand set will be replaced and this can not be repair.

I think they have not any planning or integrite for thier work and this how nokia is operating.

Can you please tell me the exact date for delivery whether it is a month or 2 or 3......

So why don't replace Nokia Care by "Nokia Torture" Centre.

Sunil Jain

[protected]

when i push key to open screen,scrambled image appears on the screen before it opens in my brand new nokia N72. Local nokia care dealer has said that its normal and it takes some time to open a particular screen. I feel its a manufacturing defect or some thing wrong with the software of the phone.Please advise and help relieve me of this dissatisfaction of the product.

my nokia E50 in warranty period, went 3-4 times to nokia care for problems, not resolved , set not replaced & misbehaviour by employees of Nokia care in gurgaon, will be taking to consumer court & reserving rights of criminal complaint

I purchase mobile phone of Nokia, Model N93 (black) (IMEI No. [protected]), from electro world, G-1 (Savitri market), Sec-18, Noida (U.P)-201301 in April 2007 with bill. The mobile was having the problem of frequent hanging and/or some keys just would not work. besides, the zoom of the camera was malfunctioning. The mobile was under warranty and hence deposited with Nokia Care, Sec-2 Noida(U.P)-201301 for repair vide their jobsheet no. [protected] dated 10th Aug 2007. The mobile has been lost by the nokia care (their engineer has certified on the jobsheet) and they tried to handover the old set of somebody else to me which was turned down. They were told to return my original handset. For past 4 months, nobody at nokia care is listening. It seems that I will have to address the problem to consumer protection forum to get back my original set with original warranty enhanced by 4 months or the period of delay due to negligence of nokia care.

Dear Sir/Madam,
I had purchased Nokia 3110 classic in July 07. 4 days before I am observing black lines on display because of which I can not see anything on display.
When I given to check at the Gallery near Sant Eknath Rang Mandir in Aurangabad (Maharashtra) the dealer refused to attend it under warantee & asked to pay 1900 Rs. I have taken my instrument back. Even there is no physical damage to the mobile handset dealer is refusing to attend the handset under warrantee.
Handset Other details are
IMEI : [protected]
Month of manufacture : Apr 2007
Month of Import : Apr 2007
Name of Importer: 2nd Floor Commercial Plazza Radisson Hotel NH-8, Mahipalpur, New Delhi-37

Request you to suggest the solution.

Regards,
Abhijit

dear sir,
i rohit maheshwari purchased nokia 5070 model on 10.06.2007 with mexx company opp. dinesh chamberindia colony bapunagar Ahmedabad. my model no is mentined under.
I [protected]
B 0173L2042
c 0675370
after purchase thismodel not run properly so i gave for repair with ur nokia care center ahmedabad around 5-6 times but no repair from ur side so please replace me this model or repair properly.

witing your positive response otherwise we will go for consumer forum for regarding that

Since I have changed my handset to your Nokia 6235, I am not able to use R-world Menus. I have Loaded the updated software from your authorised Service Center for 5 Times, but no use. Same problem was informed to my service provider and checked that all R-world services are activated. Earlier I used all these services with other brand handset without any problem. Why I can't use these services with Nokia handset? Now I'm discouraged to use Nokia Handsets. Please help !!!!!!!
Service Centers does not give any documents when warrenty services Demanded.

I had purchased Nokia 6681 on 10/07/2006 at Bangalore.In September 2007 I faced a problem with this set. I could not make or receive calls and there seemed to be a connection error and network drop. As soon as I discovered this problem for the first time I rushed to the nearest Nokia Care Centre- Golden Plaza, Marathalli. On 13/09/2007 I got back the handset saying that the problem was corrected and I paid a sum of Rs 600/- as a charge for the repair (Bill number 458). On the next day, I faced the same problem once again with the handset and I immediately rushed to the same Nokia Care Centre, where they accepted the handset for repair for the second time. On 24/10/2007 I was asked to collect the repaired handset. But unfortunately at the same spot, similar problem occurred with the handset and I being very frustrated, asked for it to be repaired once again. On 3/11/2007 I was called again saying that the handset had been repaired. Unfortunately, once again at the Nokia Care Centre similar problem appeared and I once again returned it with frustration. This time I had been given a new Service Job Sheet with number bearing[protected]/071103/21. Being very irritated with the service, I decide to complaint through Nokia Care line, where I received a complaint number 2-2LRMXL. Since then I repeatedly called the care line every day and I repeatedly got irresponsible answers. No one seemed to help me to get my problem solved. This added to my frustration. Each and Every time I called the Nokia Care line I had to waste almost 8 minutes till a person had received the call and once they receive it, they made me wait ideally for several minutes and sometimes I had become fed up of it and disconnected the call and made fresh call once again. During this period I had visited Head Office at Infantry Road, Bangalore where I had been given false promises of getting my problem solved by Mr Naveen and Mr Ahmed. As a result of the problem not being rectified, it had been once again sent to Golden Plaza Nokia Care Centre. Finally, on 30/11/2007, Mr Roshan at Golden Plaza said that this problem could only be solved by changing the mother board of the handset for which I had to pay 80% of the handsets original price. Mr Roshan had also provided me with a written letter stating the history of the problem along with its unreasonable solution. I have faced enough hardship and mental stress with this handset and I have decided not to pay even a single rupee more for it. I had trusted Nokia for its quality while purchasing the handset. But the result what I got with the product and services is back stabbing. Is your handsets life only one year? I have begun to lose faith at your product and I wonder whether you ‘connect people’ or ‘disconnect people’. Hence, with the faith left in me, I am approaching you for the final time. Kindly look upon the matter and respond to it at the earliest.

I purchased a N 3500 C, the latest version launched by Nokia around diwali. This instrument was peuchaes from Subhiksha. Exactly 16 days from date of purchase, the phone went dead. The sales agent promptly directed me to Nokai Care. It is here I learnt that the Nokia series phones tend to HANG. This is further confirmed with my other Nokia instrument N 93 which was suddenly going dead and restarting at will. It is a SHAME that a Nokia is selling cheap merchandise to the indian public and SUBHIKSHA is parternering such activities.