Nokia India Complaints & Reviews

I bought a New Nokia 2630 Phone on 18 Sep 2007 from KWALITY Cmmunicatin,Mandoli

Road, Shadara, Delhi-110032. But Now the current position is that my Phone is not working

properly(Display and Rebooting problem) and also I am without a phone for almost a month,

which is a basic need for life.

I submit the phone to Nokia Care HCL Infinit Service Centre,Sector-2 Noida on 12th

Oct07 but their the handset is not repaired. I submit three times 12th-Oct'07, 18th-Oct'07

and 31st-Oct'07.

Due to this I am going through mental stress and lot of inconvenience as I have

other liabilities too and important work to do. Due to not availability of my Phone I am

unable to Contact anyone and wise versa.

I tried to contact Nokia many times through different medium i.e. Phone, through

internet, I also visited to Service Centre six times in 20 days to check the status of my

report. My jobsheet number is [protected](18th-Oct'07),[protected](31st-Oct'07) given by Nokia

care.

Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my

amount with the suitable interest rate and compensation, else I will file a complaint with

the Consumer Court under the Consumer Protection Act of 1986.

I seek compensation for the mental agony caused due to his deficiency in services

and inconvenience faced due to no availability of my Phone for almost one month.

Ravinder Kumar
C-43,Sec-8 Noida UP India
E-mail:ravinder.[protected]@india.com
Alt. Ph. +91-[protected]

Bought E90 recently but seems that the battery drains out faster then the prescribed specifications by Nokia. On requesting one of your customer care center for replacement they insisted on leaving the battery with them for them to replace it meaning that i dump the phone for the period i get a replacement.

This is highly unreasonable and unacceptable behaviour from the world leader in mobile phones market and may i request immediate replacement of the battery.

Contact Address:
6/23 Shanti Niketan, New Delhi - 110021
(M) [protected]

Thanking you,
Sandeep Gupta

A copy of emails to: Nokia Care

Thank for your mail, we regret to inform you that after doing lot of expenses on correspondence and wasting our time, now you tell us to collect same instrument, we don’t have any interest to take back the same instrument. Better you return back amount or give us credit note of same value then we will take another instrument.

We hope you will understand our mental situation and harassment which we were facing due to this instrument and we don’t any interest to take this instrument.

We hope your proper judgement in this matter.

Regards,
Sanjay Agrwal



----- Original Message -----
From: NokiaCare
To: [protected]@technocraftgroup.com
Sent: Friday, August 17, 2007 2:57 PM
Subject: Nokia - Sanjay Agarwal - N3230 Service Provision Delay Concern


Dear Mr. Agarwal,

Thank you for e-mailing Nokia Care.



This is in reference to your concern with Nokia 3230. We have noted your experience with the service provision of your phone and sincerely regret the inconvenience caused.

However, as we understand that you had contacted the dealer in order to collect the phone, we request you to contact the Nokia Care Centre where the phone was submitted for collecting the phone. We would also request you to take along the job sheet for collecting the same.

Further, kindly revert if you face any concern.

We hope this clarifies and regret the inconvenience caused.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 12:00 midnight, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Catherine Sumiya Joseph
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Thursday, August 16, 2007 4:55:38 PM
Subject: Fw: Nokia - Sanjay Agarwal - N3230 Service Provision Delay Concern

To, Revathi Durai
Nokia Care

Thank you for your quick correspondance and please note following detail which you required in your mail :

1. Complete address of the Nokia Care Centre where the handset has been submitted

a) Sarvesh Telecom, Sh.2, Goshala Chawl N0.1, Malad (E) , ASC-189_343506, Email- [protected]@nokiacareindia.com, job sheet no.[protected] dtd- 24.06.06

b) HCL Infinet ltd, Nokia care center , Borovali-Mumbai,1) job sheet no. [protected] dtd 13.07.2006 (2) job sheet no.[protected] dtd.10.08.06

2. Primary contact number - [protected]

3. Alternate contact number-[protected]

We hope a best cooperation after this correspondance and quick action.

Regards,

SANJAY AGARWAL

----- Original Message -----
From: NokiaCare
To: [protected]@technocraftgroup.com
Sent: Tuesday, August 14, 2007 5:22 PM
Subject: Nokia - Sanjay Agarwal - N3230 Service Provision Delay Concern


Dear Mr. Agarwal,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia 3230. We understand your displeasure over the delay in the service provision and the repeated concern in your phone and sincerely regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service and your feedback will help us in improving it further.

You may kindly note that we have not received the attachments sent by you. To look into your concern further and assist you in the best possible way, we request you to revert with the below mentioned details:

1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Your primary contact number
3. Your alternate contact number

The above mentioned details are vital for us to further assist you. Please be assured of our best attention in resolving the concern in your phone.

Pursuant to your request for refund, we would like to inform you that we are currently not in a position to comment on the same. However, we would like to assure you that we would forward your request to the Customer Care Division for their due consideration once we are in receipt of the requested details.

We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

In view of improving our services, we request our customer to take part in a short automated customer satisfaction survey from the web link mentioned below. You can rate this e-mail service on a scale of 1 - 5. A rating of 1 would denote your dissatisfaction towards the services and 5 would denote your satisfaction towards the services. Your feedback will help us in our efforts to continuously improve our service to you.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Revathi Durai
Nokia Care


-------Original Message--------

From:
To:
CC:
Sent: Tuesday, August 14, 2007 4:56:44 PM
Subject: Fw:

[THREAD ID :2-29DSKT]

----- Original Message -----
From: [protected]@technocraftgroup.com
To: [protected]@nokiacareindia.com ; [protected]@hcl.in
Sent: Monday, August 13, 2007 10:45 PM


To,
Nokia Care,
Mumbai

Dear sir,

I have purchased a nokia mobile no. 3230 IME-[protected] for Rs. 9996 dated 20.06.2006-Invoice No.750 from Anupam Stationary Superstore Pvt Ltd (Borivali).

We regret to inform you that within 4 days mobile stopped working, I had submitted the mobile to your Service center on 24th June 2006, Job Sheet No. 189_343506/060624/15 at Service Telecom Malad. We got back 8th July 2006.

After few days worked, again mobile had stopped functioning on 13th July 2006 and it was submitted to your service center on 13th July 2006 job sheet no. [protected] at HCL Infonet Ltd(Andheri) .They told us mobile is defected and we had got the replacement on 3rd Aug 2006.


But again we regret to inform you that mobile again stopped working on 10th Aug 2006 and it was submitted to your Service Center on 10th Aug 2006 Job sheet no.[protected] at HCL Infotech Ltd (Andheri) and they told us to take delivery after repairing of handset but we have no words to express our metal stress , while communicating with your authorized dealer , many time we communicate and enquired about getting delivery of our handset , but he done false promises then we went personally that time after a long argument, he given us in writing that to take delivery in one week i.e on 24.01.07 but no use still we have not yet received the mobile. We can submitted all complaint documents to you also.

We also inform you that after getting bad response from your authorized service center, we had communicate to your 1) Manager, Nokia Capital, China (P.rep)Pin-Dongguan, Fgn-Air-Rlad B-RR[protected] 2) Manager, Nokia India, New Delhi-Pin.110037, RLAD B 5306 3) Rajesh-HCL Infine Ltd, Andheri , Pin-400059, RLAD B-5307 on 07.02.07 by spending own amount and we feel very sorry to say that then also till we don't get any positive reply from your end. Due this handset we and our family facing a big mental stress and financial loss for doing communication which is useless.

Now we are not interested in getting the mobile back . I had very unexpected and bad experience with Nokia Mobile and It has caused lot of mental harassment and exploitation of Consumer rights then also I request Nokia to give me my Money back with interest or I will be forced to take legal actions and applied to Consumer Court and take help of Press and Media to show harassment of Consumer by Reputed company and ask proper judgement. I am enclosing the job sheet copy and invoice with this letter.

Thank you,
SANJAY AGARWAL

I bought Nokia 6708 in Jan 2007 and the mobile always had the "blue screen" problem.

I gave it for service in P.Orr & Sons which runs Nokia customer care in Tambaram, Chennai on 08Sep07.

Job sheet no:[protected]/070908/29

They gave it back after 3 weeks with mobile panel smashed and with all scratches on the touch panel.

I was so angry that I returned and asked for a panel change.

It was sent to Nokia "Head" office where they found that it cannot be repaired in chennai and sent it to Nokia Delhi.

It has been 3 months now, still there is no sign of my mobile.

And the company is not ready to extend the warranty because of the delay caused by them.

I lodged a formal complaint with Nokia customer center and there is no proper response.

Complaint no: 2-2jstad

Nokia boasts of excellent customer care by replacing faulty batteries, but is it really so? Can someone look at this?

i m abhishek jain, a student
i had purchased a Nokia 5200 on 28th June '07, from vapi.(IMEI no. being [protected])
subsequently i discovered that the radio function was not working
i deposited my handset with Nokia care center...on 8th of Aug '07.
job sheet no. being[protected]/070803/37
after a period of a month i got a swap handset on 8th Sept '07.(IMEI no. being [protected])
but on inspecting it i found somedata inside it (photos, songs,phonebook entries etc.. )
i confirmed with the care center, they told me i was not bound to accept the handset,
so i returned the handset to the care center,on the same date.
job sheet no. being[protected]/070908/21
initially i was assured that the handset will be returned to me on 20th sept 07.
but after a couple of days there was a theft at the nokia care and it was alleged that
my handset was also stolen...
meanwhile i had a reqular follow up with the "nokia careline" the answers given to me
were vauge and absured... they kept on telling me that they are unable to get a update on my case.
however then i was informed that i will get my handset on 20th oct '07. but still till date i ve not got my handset.
also the care center has denied from providing me with the "EXCHANGE NOTE" which is supposed to be the only
legal proof that the handset given to me is under the authority of the NOKIA Corp.

i plead to you to help me with my case. either to get my handset or repudiate the whole transaction of purchase.
furhter to see that i get my exchange note incase i get the handset...

also i ll like to help me with one of the policy of nokia corp.
the warranty on the handset that i ll get is going remain the same as it was for the
handset that i had originally purchased. however the handset was in the possession of the nokia for more than 2 months

please help me to take a legal remedy

thanking you

--
Abhishek Jain

I am Ramjee Pallela, working as a Senior Researcher in Indian Institute of Chemical Technology (IICT), Hyderabad. I have purchased NOKIA 3230 mobile (S.no: [protected]) at Habsiguda Branch of PCH Zone, on[protected].
Since my mobile handset is giving hanging problems while incoming and outgoing call are on and also double call charges for outgoing calls when I spoke for a period of 55 to 59 seconds; I have given it for the service at NOKIA Care (Job sheet No: [protected]), panjagutta junction on[protected] and after a 5 days gap, I have received it back, as the technical people certified that my mobile is repaired.
Again the problem persists and recently I have given my mobile handset for the Nokia Care people again (Job sheet No: [protected]). After a weekdays gap, I am called (by HCL) for my handset at Nokia service and delivery of Handsets (Topaz Building) but I told the Nokia Care people, that the case may be same. Then, based on my clear explanation of rare problem like this, they advised me to come on Thursday[protected] for a SWAP. As I have experienced previously for the swap (with new original handsets) of my scientist’s mobile handsets, I was in the impression that Nokia will provide New 3230 mobile in the place of my damaged ones. When I went to Nokia Care on the said date (Thursday), they have asked me to collect my handset first from the Topaz building and hey are going to change the handset. When I collected my Handset from the servicing people and asked the concerned people at NOKIA Care, they took my handset (S.no: [protected]) and given another mobile (3230: S.no; [protected]) with damaged scratchy panel, told that was the mobile with changed Motehrboard. And also told that SWAP means the mobile replacement by an old mobile with changed motherboard. As I was not guided previously about this and also abide by the Nokia, I have done the same at least by believing NOKIA, but since then it is giving the hell problem of switching off once for every half an hr and as I suffered so much as it is asking through a display of “Invalid Sim card or Sim card registration failed” for many times.
Then, the very next day[protected], I rushed all the way from my laboratory and explained my pain out of the given mobile usage and got a word by the concerned person that they will give new handset. Yesterday, I want to NOKIA and the scene is same and asked me to take another mobile handset, which is also an OLD ones. I refused to take it and asked about the new ones and at least my original mobile handset, which was given to NOKIA that is 100 times better than any other old handset. It is very surprised that they don’t know where my handset went… this is the panic situation of mine, who wasted my valuable research TIME than my spent money (towards fuel) and my energy; I sincerely requesting you kindly look in to this and expedite matter, thinking You In My Position and arrange a new mobile handset for my 3230 mobile, as it is under warranty considering my original handset damaged, misplaced by NOKIA or whatever u understand. Kindly do the needful and oblige.
Thanking you very much
Ramjee Pallela
Toxicology Unit
Biology SDivn.,
IICT, Tarnaka, Hyderebad
mob: [protected]

I am having Nokia 6030 Mobile set. The cell is getting too hot while charging and battery back has become very low. Requisting to replace the battery. detail as below:

Model: Nokia6030 (BL5C)
Purchase Date:[protected]
Battery serial no:[protected]n[protected]
Purchased from: Nokia Top 10 (Goregaon-East, Mumbai-400063)

Current Address: 3/7A, Rakshit Bhawan, K.P.Roy Lane, haltu, Kolkata-700078, West Bengal, India
Contact person: Sreeja Rakshit
Contact No:[protected], [protected]

I have lost my mobile phone, it has been stolen. I need Nokia company to help me trace my cell phone, or if not possible, block the phone so that it becomes unusable.

Phone : [protected]
IMEI : [protected]
Name : suchait Sachdeva
Addres : A-2, 250, sector - 8, Rohini, Delhi 110085
Ph :[protected]

Nokia 6300
Gaurav M Advani
C-48 May fair Gardens
hauz Khas enclave
new delhi , de 110016
IN
n.a

Hello,

I purchased nokia 6300 on 5th september and then got a display problem on 13th. Went to nokia in green park , delhi met manager amit sharma and told him. Asked him to replace the handset. He did not and i was forced to get it repaired. The whole display was changed and since then i got lining problems and hang problems. I went to the dealer and again to nokia , they wrote that if possible for dealer , then can get my handset replaced.

Then i met nokia Delhi encharge , name amit mobile number [protected] , called him for two weeks , he said that he is putting up an e.mail but nothing happened. He never took my call.Then i wrote a complaint to nokia on internet. This is the secong time i am writing a complaint on internet. I got a call from nokai headqarters in nokia from mrs mohini saying that they saw my issue , will replace my handset with a new one . After three weeks they said that me to go to south ex outlet . went there , met the manager Mr inder and they were giving me second hand used handset.now when i noida they don't pickup the phone.

I have problem in my celphone since I purchased the phone 3230 from a shop in R K Puram , New Delhi. I could not even use it for even a single. This is the second time that I have submitted my phone to service center in South Ex nokia care, New Delhi. It has been 20 days that the phone is with nokia and whenever I try to speak to them they simply say not status availabe. The customer care number [protected] also not helpful. I have called them more than 25 times to get my phone back. The last time they service center replied me to wait until the phone gets swapped. It has become really hard for me to get the phone now if there is anyone can help me please help my job sheet number with nokia service center is[protected]/071006/115 dated 6th oct 07.

REPLACED BATTERY AGAINST THE FOLLOWING BATTERY IDENTIFICATION NUMBER IS STILL AWAITED;

[protected]N[protected]

PLEASE EXPEDITE DELIVERY AND LET ME KNOW TENTATIVE DATE OF DELIVERY AT THE EARLIEST


KKCHAWLA
33, MAYA APARTRMENT,
VIKASPURI
NEW DELHI- 110018
INDIA

MOBILE PHONE: [protected]

Replacement of my TWO Nokia Battery BL-5C of code
[protected]N[protected] MADE IN CHINA , and [protected]M16241CRO1554 MADE IN HUNGARY, due to over heating .so kindly do the needful.
MY following address.
MR C MOMAYA
5, MEGH RATAN , DERASAR LANE,
GHATKOPAR (EAST) MUMBAI 400077 INDIA
TEL #[protected]
M[protected][protected]

I had bought a Nokia N70 music adition mobile phone (IMEI Number-[protected]) on 22 December 2006 from "The Hello Station" Nokia priority dealer in Laxmi Nagar, cost of Rs. 17,499 (Bill Number-4692). In the month of August 2007 I had some problem with my mobile, as its keypad was not working. Hence, I had given it to Nokia Care (Noida centre, sector 2) in the same month. Job sheet number for the same is 194280, that was in the name of my friend Lalit, who had given it for servicing on my behalf. On 16 August 2007 he went to Nokia care to collect the mobile. They told him that it could not get repaired due to technical problem, it would be getting replaced. They asked for battery and memory card to be handed over for replacement purpose. On the same date they gave him my mobile and closed the case in their records. On 25 August Lalit visited to them and handed over the mobile along with memory card, battery and zerox copy retail invoice for replacement purpose. They gave him a handwritten manual sheet as their software was not working at the moment and told to come after one month. Unfortunately I had lost this manual sheet. As per time given I visited to them on 8 October 2007 to collect my mobile, they asked me the job sheet number that I did not have. I had given my old Job sheet number to Praveen. He told me old service request status that mobile had been handed over and case had been closed. I argued about it, he told me come the day after tomorrow, as he would check it in their manual records. Hence, I again visited to them on 10 October 2007. Praveen denied check it. I met to his senior Jatin and Nishu. Nishu was looking least bothered about my problem, he kept the zerox copy retail invoice and told me to come after 1 week. I know, they will do nothing for it, they all are only making me fool. I am very desperate. HCL Nokia Care Team is just a bunch or jokers running a Freak Show.

This is Saurabh mathur. I bought a Nokia N70 Music Edition series which was of cost of 14500 from a dealer of Nokia. During the Warranty period, the headset of my mobile N70 (Music Edition) was not functioning properly the day we bought this mobile. i made a several oral complaint which generaly a customer do to the dealer of Nokia named 'Varun Communication' located in Amroha (J.P.NaGAR) u.p. India but no satisfactory response we received from his part. After several visit made by us to Varun communication he told us that your headset will send to Company contact to the distributor of company situated in Moradabad in the name of 'Rajiv Sons' Nokia care center. we went to rajiv sons which was around 40 km far from our city and told him the problem with our headset. He kept our full headset (AD-41) by his representative Miss Priya on dated 07.07.2007 by providing a job sheet No. 25029 and promised that u will received it on 12.07.2007 but when we went on giving date they did not provide us the new headset and said that come on after 4 days. Is it a good service? Today life is so fast and for getting better services we go for mobile we are investing a huge amount in Nokia for purchasing n-series. Good the distributor of nokia have no value of their promises. Company is appointing that distributors who does not know the value of commitment. I am facing so much problem without headset as i am a legal professional and can not hold my mobile every time. I received a number of call in a day so without headset this mobile is useless for me.

Thanks

hI

Here is a complaint about Noia N73 Music eddition.
I took from Bangalore last month(September-07)

From last two weeks three time it is heated to a high temperature by sudden descharging the battery. I really fed up with confusion what was the real problem. Unfortunatelly i kept my waarrenty card in my native and i am arround 800 KM from there. Here no body is ready to take the mobile without card.

And the battery number is
BP-6M
06705053932130253220645406

Can u sujjest me the solution.

Regards

Raviraj KS
Bangalore

pls go through the bellow attached mail send to Nokia





Original Message -----
From: Binoy Nair
To: [protected]@nokiacareindia.com
Sent: Wednesday, October 17, 2007 2:39 PM
Subject: job sheet no[protected]/070908/13


Dear Sir/Madam





This is to bring in notice, that my self Binoy Nair has given my cell phone (Nokia 6265R) at your Vashi Telecom Service (Nokia Service center) on dated 08/sep/2007. And the job sheet no is[protected]/070908/13. Now after a long follow up with your Nokia Care line no 30303838, a case was made and the reference no given to me is 2-2i1rdf, as per the online executive I was to receive my handset SWAPED on or before 18th OCT 2007, now on 16th Oct 2007 @ 6.30pm I got a call saying my handset is ready and I can come and pick it up from VASHI TELECOM,



I went there on 17th Morning to receive my handset. When I cheeked the handset the handset was not at all repaired, and I was given some old handset, which was having those same problems, after waiting for these many days and I am getting a bad handset that in a bad condition,





The problems I was facing was

1>Blank Display

2>Fading Display

3>Does not show MMC & Data

4>Camera Shows multi colour in white Page





I request you to please give me a new handset with no problems, as my handset was under warranty, Asp



waiting for your Prompt Reply





Regards,



Binoy Nair

[protected]

Dear Sir,

This is Customer Details :
Customer Name : Mr. Manoj
Address : Vahsi
Contact No.: [protected]
JOB Sheet No.[protected]/071017/68 Dt. 17/10/07 Time : 16:47

Service Center Details:
ASC : 394_434038
Vashi Telecom
C2/3/01, Sect. 2, Opp. Abbott Hotal, Vashi.
Contact No.[protected]

Handset Details
ESN / IMEI Number : [protected]
Product Code : 0527500
Techonology Type : GSM
Model Name : N80-1
Warranty Ref Number : APAINY[protected]
Target Delivery : 17/10/07

We here by inform you that your service center are not co-operating properly, we have submitted our handset for repairing but your service center despite our several reminder and yet not replied properly, they are not sure how long it will take for repaired and asking for month approximately.

Please look in to the matter carefully and get the needful done.

Thanking you,

Yours truly,
Best Regards,
Nandkumar Kanse
S K Logistics
15, Ambica Shopping Center, Sector 8,
Nerul ( W), Navi Mumbai, 400 706, India
Phone :[protected] M : [protected]
Visit our website : www.skimportexport.com

Nokia N95-1
1> Nokia & 2> Brightpoint India Pvt. Ltd.
M/s. Brightpoint India Pvt. Ltd.
Phoenix Mills Compound, 3rd Floor, 'C' Wing,
462, Senapati bapat Marg, Lower Parel,
Mumbai - 400 013.
Mumbai, Ma 400013
IN
(Nokia) : www.nokia.co.in (Brightpoint): www.brightpoint.com

I had purchased my Nokia N95 Phone in Plum Colour bearing Serial (IMEI) No. [protected] from M/s. Record Shoppee (Matunga, Mumbai) 19/04/2007. Somewhere in the month of May' 2007 or so my Phone Started to Run Low on Power. On going to my Dealer I was directed to go to M/s. Brightpoint India Pvt. Ltd. (Your Authorised Care Centre) at Lower Parel, Mumbai. There I was told that there was some Software problem, and after Updating my Phone's Software, the problem would be resolved. But after the Software upgradition when I started to use my phone after a month or two, there were various new problems, i.e. my phone started to give a weak Bluetooth connectivity, the camera images were not clear, it started to hang / quit from some applications, also it started to reboot itself. Again on approaching M/s. Brightpoint India Pvt. Ltd. (Lower Parel) on 20/09/2007, I was told that there was some minor Softwtare problem, and that it would be solved in 4 days, and then I could take my phone from there. But up till the 1st of October' 2007 even after repeated follow-up, I was not given any status of my phone's repairs, and on 3rd September' 2007 on contacting Brightpoint I was informed that my phone had been sent to M/s. Nokia (Delhi) to be Swapped with a Brand New Phone within a week, as the problem was beyond repairs from them. But till date I have not received my phone, nor have I received any update from Brightpoint. On my personal visit to Brightpoint on 08/10/2007, again I was informed that it will take a minimum of 10 days to receive my phone, as they had not received the stock from M/s. Nokia (Delhi). The Staff at M/s. Brightpoint India Pvt. Ltd. (Lower Parel) are very rude and non-co-operative. Now they are telling me that I may receive a refurbished Phone from M/s. Nokia (Delhi). To be very honest I am very much annoyed and dissatisfied with the services, and would like to bring to kind notice that such non professionalism is spoiling the Brand name of "Nokia". I have already gone through such situation for the repairs of my Nokia 6265, and would not like it to be repeated. I would also like to bring to your notice that the phones given as swapped which are supposed to be new handsets in case of warranty replacement are usually used handsets which are in a very unacceptable condition i.e., their panels are full of scratches, their body below the panel is covered with dust and other foreign body. M/s. Brightpoint India Pvt. Ltd. (Lower Parel) when approached for a similar warranty replacement for my phone Model No. Nokia 6265 CDMA told me that these replacements are sent by M/s. Nokia (Delhi) itself. But on requesting they refused to give me any such thing in writing and they told me that I had to accept whatever they give me as replacement and further tell me to refer to their Terms and Conditions given behind their Job Sheet. The Staff at M/s. Brightpoint India Pvt. Ltd. (Lower Parel) do not even have the courtesy to pick up the telephone on contacting them for getting the Job Status on their given Telephone Nos. i.e., [(022) �?�¢?? 6660 2760 /1 /2 /3, 6660 7525], even if the pick up the Phone they Rudely disconnect the call without even bothering to answer the call. I just don�?�¢??t understand that why should one compromise to take a Handset that has been already been used by someone after swapping the Handset that one has Legally Purchased by Paying its due amount to the Dealer. After all its is the looks, features, and above all the brand for which one pays such big amount (in my case Rs. 34,000/- for my Nokia N95-1).

I bought nokia 2310 and after two days when i made check the radio fm of my phone i found very unorthodox problem. the problem is when i switch on the fm, i found there is automatic increase in the volume of fm and when i touch the button of my cell to decrease the volume, the volume automatically comes in its normal stage. Aare! this is very pathetic and when i gone to nokia gallery with my problem, they said there is a software problem and take our customer care no. they will solve it and i taken the number and the next day when i made call, the reply is check the number you have dialled. this is the very poor service i found from nokia.

So please sir it is a request please check my problem and show me the way to clear this.

yours customer,
mohmed fayyaz

I bought a Nokia 73 Music edition on 18th march 2007 referring IMEI No :- [protected] HOT SPOT, Laxmi Nagar, Delhi which cost me Rs. 21,662 including taxes with 1 year warranty. But after duration of 2 days I find that my mobile phone is automatically shutting down, showing blank screen then the 4th day on Wednesday I went to Noika care preet vihar branch, with lot of efforts and manipulation I forced Ajay pandey (Manager) to talk to the HOT SPOT retailer in order to replace the handset and he did talk But according to the retailer they replace the handset within 48hour after purchasing of handset so they denied then I showed my handset to the executives of preet vihar branch what they did they put off my memory card and did format my phone memory then did switch on. I didn’t submit my handset that time because it was working fine, after 24 hour it’s show the same problem For which I have complaint 6 times to the Nokia care center & also as per their direction I have submitted my mobile 6 times in Nokia care center, first 2 times I Submitted my handset to (HCL infinet Nokia care, Preet Vihar, Delhi) & 4 times I Submitted my handset to (HCL infinet Nokia care, Sector-2, Noida) to fix the bug permanently, after depositing 5 time my handset in Nokia care I found so many errors like system error , phone start-up failed contact the retailer, blank screen, mobile screen shutting down, camera bad image, hanging problem, poor voice quality.

The Nokia preet vihar branch told me whenever I visit to preet vihar branch to format the memory card before putting it in handset & I did format my memory card twice from the retailer where I purchased the handset but the problem remain same after formatting the memory card I put it in my handset then It shows my memory card is corrupted then I moved to the second branch of preet vihar which is situated in sector-2, Noida according the sector-2 branch they told the fault is in memory card we can’t replace this memory card because this is Duplicate then I using my handset without memory card but the problem remain same. Neither both of the branches neither sort out the handset problem nor replace the memory card. Whenever I visit to the Nokia care every time they saying the memory card of this phone N73m is Duplicate which I received from the retailer. When I asked to the retailer, he showed me another packed seal N73m memory card and the card is same. I received memory card of Mini SD 2GB and its mention on memory card, according to both of the branch the Nokia with silver colour should be mention on memory card. When I talked to the helpline no.[protected] of Nokia they told me it’s not necessary that every nokia memory having Nokia mention and also say’s that how do we identify the memory card, you have and submit in Nokia care if they deny to submit then call from the Nokia center we do talk to the executive why they saying the memory card is duplicate, when I visited to the sec-2 branch of Nokia care there is the manager named Kundan I showed him the card and he says it’s duplicate then I dialed Nokia helpline no.[protected] and told Kundan to talk to the helpline no. but he refused to talk to the helpline no. this happens so many times, there is also another manager named Jatin dhingra which is recently transferred in another branch in Sector-8 Noida, according to jatin he says I know these type of memory card is coming in market we can’t says it duplicate or original one, we can replace this memory card only if we received the mail from Finland. I continuously talking to Nokia customer care[protected] so many times but still I am facing the same problem & nobody paying their attention for this problem & still my mobile is in Nokia care Center as well. For this I wastage lot of money, lot of time, lot of tension.

If this is the kind of Customer Services Nokia provides to its loyal customer, I am unable to understand what levels of Customer-satisfaction, they are aiming to achieve. Why should anybody buy an authorized Nokia Set if we are not getting adequate services???