Nokia India Complaints & Reviews

I bought a Nokia 73 Music edition on 18th march 2007 referring IMEI No :- [protected] HOT SPOT, Laxmi Nagar, Delhi which cost me Rs. 21,662 including taxes with 1 year warranty. But after duration of 2 days I find that my mobile phone is automatically shutting down, showing blank screen then the 4th day on Wednesday I went to Noika care preet vihar branch, with lot of efforts and manipulation I forced Ajay pandey (Manager) to talk to the HOT SPOT retailer in order to replace the handset and he did talk But according to the retailer they replace the handset within 48hour after purchasing of handset so they denied then I showed my handset to the executives of preet vihar branch what they did they put off my memory card and did format my phone memory then did switch on. I didn’t submit my handset that time because it was working fine, after 24 hour it’s show the same problem For which I have complaint 6 times to the Nokia care center & also as per their direction I have submitted my mobile 6 times in Nokia care center, first 2 times I Submitted my handset to (HCL infinet Nokia care, Preet Vihar, Delhi) & 4 times I Submitted my handset to (HCL infinet Nokia care, Sector-2, Noida) to fix the bug permanently, after depositing 5 time my handset in Nokia care I found so many errors like system error , phone start-up failed contact the retailer, blank screen, mobile screen shutting down, camera bad image, hanging problem, poor voice quality.

The Nokia preet vihar branch told me whenever I visit to preet vihar branch to format the memory card before putting it in handset & I did format my memory card twice from the retailer where I purchased the handset but the problem remain same after formatting the memory card I put it in my handset then It shows my memory card is corrupted then I moved to the second branch of preet vihar which is situated in sector-2, Noida according the sector-2 branch they told the fault is in memory card we can’t replace this memory card because this is Duplicate then I using my handset without memory card but the problem remain same. Neither both of the branches neither sort out the handset problem nor replace the memory card. Whenever I visit to the Nokia care every time they saying the memory card of this phone N73m is Duplicate which I received from the retailer. When I asked to the retailer, he showed me another packed seal N73m memory card and the card is same. I received memory card of Mini SD 2GB and its mention on memory card, according to both of the branch the Nokia with silver colour should be mention on memory card. When I talked to the helpline no.[protected] of Nokia they told me it’s not necessary that every nokia memory having Nokia mention and also say’s that how do we identify the memory card, you have and submit in Nokia care if they deny to submit then call from the Nokia center we do talk to the executive why they saying the memory card is duplicate, when I visited to the sec-2 branch of Nokia care there is the manager named Kundan I showed him the card and he says it’s duplicate then I dialed Nokia helpline no.[protected] and told Kundan to talk to the helpline no. but he refused to talk to the helpline no. this happens so many times, there is also another manager named Jatin dhingra which is recently transferred in another branch in Sector-8 Noida, according to jatin he says I know these type of memory card is coming in market we can’t says it duplicate or original one, we can replace this memory card only if we received the mail from Finland. I continuously talking to Nokia customer care[protected] so many times but still I am facing the same problem & nobody paying their attention for this problem & still my mobile is in Nokia care Center as well. For this I wastage lot of money, lot of time, lot of tension.

If this is the kind of Customer Services Nokia provides to its loyal customer, I am unable to understand what levels of Customer-satisfaction, they are aiming to achieve. Why should anybody buy an authorized Nokia Set if we are not getting adequate services???

(1) INTRODUCTION

(I the consumer S K Garg is working in M/s Alpha G: Corp Development Pvt. Ltd., 5 Aradhana Enclave, New Delhi-66 is working as a Deputy G. M. Technical and looking after the operations, maintenance and construction of the commercial centers. Considering my nature of job my company has decided to provide me the mobile phone for the official use. I purchased one Nokia make (Model Number 3220) mobile phone from M/s Rupz Carz & Phonz, 10165, Padam Singh Road, Karol Bagh, New Delhi-110005 on dated 17.09.2005 vide cash memo number 1266 for value of Rs. 6500.00 who are the authorized dealers of Nokia. At the time of purchasing the set the Owner of the shop convinced me about the facilities of the mobile set and about the service network of Nokia. I purchased the set by paying full payment.

(2) TRANSACTION

Purchase Details:
1. Dealer: Rupz Carz & Phonz, 10165, Padam Singh Road, Karol Bagh, New Delhi-110005.
2. Date of Purchase: 17.09.2005.
3. Prduct purchase: 1Number Nokia mobile-3220 (No.[protected]
4. Amount Paid: Rs. 6500.00 in cash.
5. Warranty: by Rupz Carz & Phonz Through their principles M/s Nokia India and service dealers.

(3) DEFECT/DEFICIENCY

Repair Details:

1. First Complaint (Telephonic) to M/s Rupz Carz & Phonz, 10165, Padam Singh Road, Karol Bagh, New Delhi-110005 regarding the deterioration of the rubber side panels within 2 months time but I was told that the rubber parts are not covered under warranty and moreover the same is not available in the market therefore the same was purchased from the outside.

2. Charging Problems: As per the advice of the said dealer the set was deposited to the nearest service center, Time Emporium, S-8, Green Park market, New Delhi-110016 on 06.07.2006 and I was told that the set shall be sent to the company for the repair (Refer Service Job Sheet- N.[protected]/060706/14 wherein the Warranty Reference Number was given as APAINY[protected] and IMEI NO. [protected] instead of [protected]. The set was not traced in the company, when I contacted on the Nokia’s customer cell on dated 08.07.2006, 12.07.2006, 19.07.2006 (The complaint number has been given to me 2#1B4ZEV), finally I got the repaired set from the same Service center and the complaint was closed on 19.07.2006 but M/s Nokia was still to receive the set.

3. Problem repeats: Immediately after receiving the repaired set the multiple problems occurred and when I contacted to the Nokia customer Care I had been told to deposit the set on their service center, I once again submitted the same set to Time Emporium, S-8, Green Park market, New Delhi-110016 on 02.08.2006 vide manual service job sheet number 0518258 with the corrected IEMI No. [protected] and they told me that this is a repetition of the job therefore it will go the company for thorough checkup and mentioned the “II Time repetition & Phone Dead”.

4. After a week time I contacted the Customer Cell on 07.08.2006, 07.08.2006, 10.08.2006, 11.08.2006, 12.08.2006, 17.08.2006, 18.08.2006, 21.08.2006, 23.08.2006, 24.08.2006, 26.08.2006, 29.08.2006, 01.09.2006, 02.09.2006, 06.09.2006 but no satisfactory answer was given by the customer cell and they were not able to trace my mobile set even as on today.

5. When I inquired from Time Emporium, S-8, Green Park market, New Delhi-110016 on 19.08.2006 then great to my surprise I was told that my set is out of warranty and they asked for the photocopy of the bill, which I forwarded to them on 21.08.2006 but now they mentioned the IEMI No. [protected], Job Warranty: Yes and Repeated Job: No. Please Refer Service Job sheet No.[protected]/060821/124 dated 21.08.2006.

6. I was continuously following to the Nokia’s Customer cell but there was no proper feed back from their side.

7. I complained through their website but I am yet to receive any reply from them.

In view of the above chronology of the complaints and the information’s gathered from my friends I am of the opinion that the particular model number of the Mobile Set is having manufacturing fault and M/s Nokia as not able to provide the after sale services. Their Authorized service centers are not capable of handling the complaints and moreover their customer care staff who is sitting in the Bangalore office is simply befooling the customers. Now as on today the warranty has been expired reasons best known to M/s Nokia and their authorized sales dealers. M/s Rupz Carz & Phonz, 10165, Padam Singh Road, Karol Bagh, New Delhi-110005, authorized sales dealers should be instructed to sell the third class product.

(4) RECTIFICATION

In addition to the above I represented my case to the Core Center, consumer Online resources & Empowered center, Ministry of consumer Affairs, Food & Public Distribution, department of Consumer Affairs, Govt. of India. (copy of the letter enclosed); I am yet to receive the reply from M/s Nokia.

(5) OTHER PROVISIONS

Breach of trust by a company of repute like Nokia.

(6) EVIDENCE

All copies of the correspondences are attached.

I gave my nokia mobile at the nokia care center, mango, jamshedpur, india on 31st july for repairing. The mobile was under warranty period. The concerned person at the shop told me that they need 10 days to get it repaired. But till now the mobile is there with the care center. They have failed to trace the whereabouts of the phone. Every time i go there they very politely ask for another 7 days.

Also the customer care of india don't even bother to respond to our calls or mails.

At last i am very fade up with the customer care.

I will never advice any of the friends to buy any nokia product.

Unable to activate infrared for data transfer thr' pc suite shwing. Unable to activate error msg. Cell no is [protected].

dear sir/madam
i purchased the model no. 6681 on 05.12.2006,(in warranty) .i think that i made a large mistake to purchase to this.
firstly when i have promplem then i went to your center on 8 aug and they will return my handset after 20 days,now on 6 oct again i face same problem,and i take again to your center at carezone,siddhi vinayak complex.new sanager road,jaipur,and continusly calling ,but they said that wait for 48 hours.i also callat your delhi ,(no 30303838 to mr umesh) complaint no.2-2isvrp ,but no one give me a satisfied answer.
but now i am very fadeup from this set and i want to change this or refund my money otherwise i will take any legal action against your company.
concact: mr gyanesh
no.[protected]
jaipur(rajasthan)

I am one of the good FAN of Nokia handsets. I am from one of the big telecom company and using the mobile from the day 1 of GSM service started in INDIA. I have being using NOKIA handsets i.e from 2110 nokia handset to N70 ( 6 to 7 models IN between ) 13 years of mobile user . I regert why i have purchased N70 handset . Obselute very po0r performance of the handset and on top of it very poor poor service by sales out let and the your service center. I have purchased Nokia N70 last sept'07 exact date i am not sure , from very first month onwards i started facing issue with the handset . Memory card had a huge problem's of getting virus affected the moment i insert the card .IMEI # 35938/00/475452/0 . I have given to Milkyway in Chennai , from where i have purchased this handset for service for 3 times . None of the servie was effective , even i have visited Nokia care center - HCL out let . Which is even more worst service rendered at the office . I have tried reaching your sales and service head on their mobile , no response . I just lost my interest on the handset and was using as toy JUST MAKE RECEIVE CALLS AND SMS for more than 6 to 7 months . Now while using USSD based SMS service the Mobile got hung and I am not able to do any thing. I recently moved to Gurgaon and could not locate your service center at all. So last two weeks Iam on and off mobile , by using loaner phonse from my friends ERICSSON HANDSET , I am woied whether I would go for this brand if i continue for couple of more weeks . Which I do not prefer.I there any way to get my issue resolved once and for all or replacement will be the best solution, as you guys were not able to solve the issue in three times.

Nokia repairing dealer take 18 days for repairing my phone. After recieving my handset its gives the same problem after one day.

In my n73 bluetooth was not working i came to nokia care center,Swargate pune,.after three hours they told me that u will come after5 -6 days .they corrupted my os.
but this is not the only problem ,at this nokia care center they are replacing the part of mobiles with damaged part and some time give ur mobile to other customer .there are lots of complain about them at police station but Nokia is not taking any action aganist them.

my key words 4 , offf (red) and music button is not working.

RESPECTED SIRS,

I have purchased my nokia phone 5200 dated 7/04/2007from Kolphapur and due to problem in it I send it to the ASC PSK MOBILINKS at kolhapur on 14/04/2007 for ringing tone issue job sheet no is[protected]/070414/46 and again on 28/05/2007 for poor incoming audio quality job sheet no is[protected]/070528/41 they kept the phone around 15 dayswith them.

Now i shifted to Mumbai and again my phone is giving lots of trouble to my i went ASC BRIGHT POINT at Lower Parel on 10/10/2007 and they are saying your LCD is Duplicate. As i did't repaire my phone to any other shops except ASC how my LCD was changed ?

so i request you to plz do the necessary action as early as possible otherwise i have to take the further action .

I have purchased nokia-6275(cdma) mobile phone 09 march 2007 from Reliance world Kukatpally, Hyderabad. since 01st day
I am facing battery problems. same complain i have raised service center also and surrendered this phone 04 times to service center. T ill now problem is same. I want to replace this set to another set.

Worst experience i ever had with a Nokia phone till date.

I got a new Nokia E62 from Mobile Shop from Ansal Plaza Ludhiana. Punjab. India.

After 3-4 days i started getting problem o[censored]nsual in nature.

automatic dialing, malfunctioning of keys, handing of incoming calls. automatic locking of the keys, problems with pop up menus, malfunctioning of mesaging keys....... list is never ending.
WORST EXPERIENCE

As i am working with an company, it gets very difficult at times to adjust with this phone.

got the complaint attended from Mobile Store. (Experience will be better if not shared), what they did was just washing the software & feeding with new version or something like that.

Battery is getting charged offline but upon power it is showing NOT CHARGING.

Please help.

i visited a nokia care in nashik (canada corner) for battery replacement but after standing in que for more than one hr inspite of replacing the battery i was was badly abbuse only for asking them to display that they r not having the stock of the battery on the door.

I have purchased a Nokia Mobile set in the month of May 2006. On your website, I have applied for replacement of my battery on 17.8.2007 but no responce/communication has been received from your side.

I purchased NOKIA 6275 in feb2007.Its back cover was loose and making some sound from day1.
After a few days , a part of back cover got out even without falling of phone .On visiting nokia service , they told me their unability to change that part and they said me that perhaps the phone has fallen somewhere .But when I asked to show any scratch on phone to prove their point , they simply said that they would not do anything and ask company callcentre.The callcentre also refused to solve the matter.
When I asked to give line to some of their boss ,they simply refused it.
I DO NOT THINK SOME BOSS OF NOKIA STAYS IN INDIA.THEY ARE RUNNING COMPANY BY THIRD CLASS EMPLYEES ONLY.

i had purchase new nokia 2505 handset from nokia dealer with bill & warrenty within 24 hrs i found that battery was not getting charged & instrument had network problem i told dealer to replace the piece he suggested to contact nokia care where they took my handset &said will repair & giveit to me after 15 days i talk to nokia customer care they said we cant replace or refund the amount we will repair & give i feel cheated they do not check the piece before launching in market & we have to do with repair piece after 15 days please help me to get the refund from nokia india my job card no is[protected]/071010/29 dt[protected]

visited three times SACT, madurai, india - nokia customer care - mobile no.[protected]on line services available at this centre). upgraded the software twice but there is no improvement in ringer sound system, still it is very low. the IMEI no. is [protected]. at customer care there are confirming that now a days this model comes with low ringer only, hence there is no use in visiting often to this centre. that too at present we are not holding any ringer piece, hence i have been asked to come after 15 days, if any chances are there from chennai, nokia centre.

I have purchase Nokia 6233 phone from a reputed store The mobile store Surat Gujarat state India. The phone was purchased on 29/08/07 invoice no GJ/ 01184/00001/1657.

IMEI no is :- [protected].

The phone was completed dead on 15 /09/07 . and was given to Nokia care centre at SOLECTRON EMS INDIA LIMITED MAJURA GATE SURAT.

job I/D no IN[protected] on 17/09/07.

The phone was repaired on 20/09/07 and given to me back. The reason informed to me was hardware and software problem . I had to waste 2 days for getting the phone repaired as there was a huge que and had to wait for 4 hours. plus 50 km of journey .

The phone was again dead on 7/10/07 . i went to same centre where I was inform the centre is closed . I contact the Nokia care toll free number where they give me address of Ghod dod road centre. On reaching the centre I was inform the centre is closed and have to go to Udhana road centre.

I showed the phone and requested to exchange my set as i am tired of running for the repair work. They simply told no to me and said we cannot help you. I contacted the nokia care representative Mr Gupta in ahmedabad but he didn't lift the phone. Even the shopper represntative lift the hand in solving the problem.

The phone is handed over to the centre where they inform that they do not have facility to repair and have to send the phone to Delhi. As per them there are no facility for repair in whole Gujarat state ( quite surpricing) . The phone will take nearly 45 to 60 day to get repaired.

pl find the job I/D no[protected]/071010/29 dt 10/10/07.

Why should I suffer for the problem in which there is companys fault.?
Why should I be without phone for long time when I have spend 8500 Rs in purchasing the phone?
Why the phone can't be exchange if the problem is repeated twice and is not being repair in short time?

I bought Nokia E 65 phone from Nokia priority shop in gurgaon, Haryana India. In less then six three months time its paint started peeling off in less then six months time its slider movement has become too loose. It has already been repaired once for Speaker phone non functioning and now also giving micro phone problem. Nokia care is further worse to care the products as the complaints had been shown to them. But they say its normal.
I want to return the product back to them. Its use is frustrating.
Manish Jain
P2b-082, Princeton estate, DLF-Phase-v Gurgaon,Haryana-India.