The brand new Nokia 2310 Mobile phone bought was found to be faulty & did not work. Nokia Care does not want to replace the unit which could not be operated at all, but insist on repairing it, which is not acceptable. Such a reputed company supplying poor quality product in Indian markets is shocking!
"Dear Mrs. Gadkari,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern with the performance of your Nokia 2310. We regret the inconvenience caused due to the concern in your phone. As mentioned in our earlier mail, pursuant to your request for replacement, we are presently not in a position to comment on the request.
Further, we would like to inform you that the Service Job Sheet created at the time of handset submission would provide the tentative date of delivery. We suggest you to contact the Nokia Care Centre on the date in order to collect the handset.
However, if the service provision of the handset is not complete on the defined date, we request you to revert to us so that we can further look in to the case.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Rajeev Gadkari"
To:
CC:
Sent: Saturday, December 22, 2007 3:15:08 PM
Subject: Re: Nokia - Sangita Gadkari - N2310 Phone Performance and Service Provision
Dear Suchitra,
Thanks for your response.
I would like to clarify as under:
Nokia 2310 was bought from Vijay Sales, Ghatkopar(W) on 11th December 2007. I gifted it to my father who stays in Borivali(W).
After buying a Vodafone SIM card, it was inserted in the instrument, but the phone did not work.
The brand new mobile phone has been handed over to your Nokia Care Centre located at 133/134 Gokul Shopping Centre, SV Road, Borivali(W) on 18th December 2007.
The technician has checked up the Sim card & has cofirmed that the problem is with the phone.
Job sheet no[protected], Wty ref no APAINY[protected] dated 18.12.07
I would like to repeat that the Mobile phone was bought from Vijay Sales Ghatkopar(W) on 11th December 2007. It could not be used because the instrument is defective , which was confirmed by your Nokia Care technician.
In view of this I would once again request you to replace the instrument, as it could not be used at all. I will not accept repairs to this instrument, which was found defective from day 1.
Kindly instruct concerned & revrt back urgently.
Best Regards,
Sangita Gadkari
Ghatkopar(W[protected], [protected]
----- Original Message -----
From: NokiaCare
To: rajeev.[protected]@mtnl.net.in
Sent: Saturday, December 22, 2007 1:10 PM
Subject: Nokia - Sangita Gadkari - N2310 Phone Performance and Service Provision
Dear Mrs. Gadkari,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the concern you are facing with the performance of Nokia 2310. We understand your displeasure and sincerely regret the inconvenience caused. We suggest you to kindly try substituting your SIM (Subscriber Identity Module) card with a different SIM and use your SIM card in another handset to determine if the concern is with the phone or with the SIM card. If the concern is with the SIM card, we request you to contact your service provider for further assistance.
If the concern is with the phone, please note in order for us to look into the desired service provision, we require your handset to be present at the Nokia Care Centre. Hence, we request you to visit the Nokia Care Centre, where our technicians will assist you in the best possible way.
We request you to take along the proof of purchase/receipt of your phone when visiting the Nokia Care Centre.
For location of a Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM (Subscriber Identity Module) card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON�? condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
Pursuant to your request for replacement, we would like to inform you that we are presently not in a position to comment on the request. However, we suggest you to contact the Nokia Care Centre for further assistance regarding the same.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support."
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Suchitra Sethia
Nokia Care
Aug 13, 2020
Complaint marked as Resolved
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