Nokia India Complaints & Reviews

HI THIS IS KUNAL PRASAD HERE FROM BANGALORE I BOUGHT THIS NOKIA BLUETOOTH HEADSET BH-100 FROM NOKIA PRIORITY AND FROM THAT DAY ITSELF THE PRODUCT WAS NOT WORKING PROPERLY , WHILE USING THAT HEADSET THE PERSON CAN NOT HEAR IT PROPERLY WAT I AM SAYING , I WENT BACK TO THE SHOP TOLD ABOUT THIS PROBLEM BUT THEY STARTED GIVING ME THE REASON THAT IT HAPPEN SOME TIME BUT WHEN I SOWED THEM THEY TOLD ME TO CHANGE THE PRODUCT WITH ANOTHER ONE , IN THAT ALSO PROBLEM WAS THERE , LIKE THAT THEY SHOWED ME FIVE HEADSET BUT ALL WERE NOT WORKING PROPERLY , THEN THEY TOLD ME TO GO FOR ANOTHER MODEL BUT IT WAS COSTLY , I SAID THEM THIS DOES NOT MAKE THE SENSE , WHY I HAVE TO GO FOR ANOTHER MODEL WHICH IS EXPENSIVE THEY TOLD THAT THEY CAN NOT RETURN THE MONEY THATS WHY , NOW I DONT KNOW WAT I HAVE TO DO.

I owned a N80 nokia Mobile. One month back i have problem with N80 mobile key not functioning , System halt , Mobile Speaker not workin [ No Audio from receiving end]. I made repair and Nokia Care Faridabad asked me 3700 Rs as repairing charges. Now i m facing the same problem after One month. But they are not taking my mobile as Repeat Job and they are saying it is PAID job.
Last month when I paid Rs. 3700 they did not tell me the details of fault and they gave me receipt only on DEMAND. Receipt seems to be FORGED as it says N80 Mobile Repair Rs. 3700 no breakup is present in Receipt. To whomsoever it may concern please look into it

Job Sheet No.[protected]/071119/16
ASC 084_343506
Lalit Sharma

I agree with the complaints because I am encountering almost similar quality issues whether is product or service.

I HAD PURCHASED NOKIA N70 MUSIC - [protected] FROM PRIYA COMMUNICATION, GURGAON ON 03/05/2007. WITHIN TWO MONTHS I WAS GETTING PROBLEM IN MY SET. I HAD SUBMITTED THE SAME TO NOKIA CARE WITH JOB SHHET NUMBER[protected]/070515/120 DATED 15/05/2007. THE PROBLEM WAS " BATTERY BACKUP LOW AND HANDSET HEAT UP BACK COVER, DATA CAN'T BE SAVED". THE SET WAS MADE FINE AND DELIVERED TO ME. NOW AGAIN SOME PROBLEM (DISPLAY PROBLEM+BATTERY BACKUP+BATTERY OVER HEATING) HAS ARISEN. I HAD SUBMITTED MY SET VIDE JOB SHEET NO. [protected] DATED 13/11/2007. YOUR COSTUMER CARE PERSONNEL HAD INFORMED ME THAT THERE IS SOME TEMPERING IN THE SET. IT HAD ALREADY BEEN INFORMED THAT THE SET HAD ALREADY BEEN REPAIRED BY NOKIA CARE. THE SAME HAD BEEN E-MAILED ON 16/11/2007. TODAY WHEN I TALKED TO YOUR CUSTOMER CARE PORSENNEL, IT WAS ADVISED THAT I SHOULD PURCHASE ANOTHER SET AND THIS SET CANNOT BE REPAIRED. I WANT TO STATE THAT THE SET IS UNDER WARRANTY PERIOD AND IF MY PROBLEM IS NOT SOLVED I WILL BE FORCED TO GO TO CONSUMER COURT. HOWEVER BEFORE MOVING THE COURT, I WANT YOUR SELF TO GO THROUGH THE MATTER AND RESOLVE THE SAME.
THANKING YOU,

YOURS,
M. K. AKHTAR
+91-[protected]

Hi,


Myself Abhishek Garg, Three months back i have purchased nokia cdma 6275. But from day one the set was creatig too uch problem in the starting i thought that it was just a minor problem so i submited the set at nokia care center ghaziabad and after that till now three job sheets has bee prepred but no results are there third tie also the handset create same problem but nokia service center didnt take any action to change it with new one but i want a new handset so i sue case in consumer court against nokia.If you can do anything please contact me as soon as you can before i handle it to my lawyer.

But very bad service and beyond my expectation.

Thanks & Regards
Abhishek Garg
[protected]

Dear sir

pls highlight that don't give mobile to nokia care for repair even if it is under warranty



I Have purchased the nokia Handset N 70.I forgotton the lock code.i went to nokia care centre at my home town fazilka,their executive asked me that it will take 15 minutes to reset the lock code. he connected to website to upload the latest software,but after upload my mobile become dead,then he asked me to send this mobile to abohar care centre,and asked me to come next day but next day he asked me that we will send the mobile to chandigarh because there is some problem in hardware,it is noticeable thing if there is any hardware problem how the mobile was wo/king till then,so after that i went to mukatsar nokia care (Tarun Enterprises) which is 60 km far from my town,they also cheked the mobile and asked to send this to chandigarh and he said it will take 7 to 10 days to repair,i hand over the mobile to them on 26 sep 07,after that when i contact the customer care no 30303838 they register my complaint and asked me to take status after 2 days, i again call on 30303838 after 2 days they asked me to take set from care centere on 10 oct 07.when i went to tarun enterprises on 10 oct 07 they said your set is still under repair and status is pending.he told me that we send your mobile on 05 oct 07 to chandigarh and also told that we went every saturday to chandigarh to send and receive mobiles for repair they don't use any courier service for quick resolution of customer.it is also noticeable that the company like nokia has that much slow service,there is no time limit,after that i contact 30303838,they replied that take the satus after 2 days, i again call after 2 days thay replied your set is now not repairable and we sacked your mobile and we will replace it with new mobile and take your new mobile from tarun enterprises on 25th of oct 07,In between i called so many times to Tarun enterprises they always replied that your complaint is pending and they don't have any information that when i will receive my mobile.they asked me to contact on customer care,they always asked me to wait till next saturday then again next saturday,on 25th oct i called on 30303838 they replied that call tommorrow to take status, i called on 26 oct they replied that your mobile is despached on 23th oct 07 and it is delivered on tarun enterprises on 25 of oct 07 so now you can receive the mob fron tarun enterprises. I went there but same position they asked your complaint is pending and don't have any status. then i called in 30303838, they replied me that i checked your status and now you receive your mobile on 30 oct 07 from tarun enterprises.but i went there but handset was not there,then i call on 30303838 they asked to check on 8th nov 07 i again do mail to nokia care but they only replied check from nokia care for status. I again went there on 8th nov 07 they asked check on 11 nov 07,i again call nokia care they asked call on 12 nov 07 again i call on 12 nov 07 they replied call tommorrow,again i call on 14 nov 07 they replied your handset is on tarun enterprises and take your mobile from there,i again went there on 17 nov 07 they replied same your handset is not here and complaint is pending and check another day mean next saturday,then again i call nokia care they also replied check after one week, and today they asked new thing that we will replace your mobile will secondhand refurbished mobile not with the new mobile, I think there is not any responsible staff, every person give diffrent statement, nokia also give the online status of repair of your handset, I tried so many times but always see the message that your handset is not ready check another day,in between i sent 15 e-mail to nokia but i received only computer genrated replies that we will check your complaint and will contact you immidiately,but till now i didn't receive any reply from website.now i asked nokia to give my mobile back, i will repair it from market, there are so many geneuise mobile engineers in the market i think only nokia don't have these people,i didn't understand the style of service of nokia they are really harrasing me,i think they have lost my mobile eathier in transportation or somewhere else,because they don't have the exact status,they don't have even a single responsible person who can give you solid reply.i can't understand how this company is going on,i will suggest the people that never give mobile to nokia care for repair even if it is under warranty,repair it from market even you have to spend rs 2000 service charges,because they didn't give mobile back, because when i asked tarun enterprises to give my mobile back without any repair he asked when we deposit your mobile to chandigarh they don't return your mobile.now pls. help me .......
followings are the details of Complaint

Model : Nokia N 70
IMEI No. [protected]
Job Sheet no.[protected]/070926/11
complaint ID: 2-2i5laf
Care Center: Tarun Enterprises, Near Fire Brigade Mukatsar, mob. no. [protected],[protected]
e-mail : support.services @nokia.com


Thanks and Regards

Surinder Singh
[protected]

Hi,

i have this nokia battery BL-5C,which seems to have swollen from the middle, overheating and is not storing charge for longer than 1hr.
The battery is made in China, Hallmark no.-[protected],
battery number[protected]M[protected].

request you to please replace the battery.

thanks ,
nupur Shah

TO SENIOR MANAGER
NOKIA CARE

RESPECTED SIR
I HAVE THE PROBLEM OF MY PHONE NOKIA 6300
I CAN HEAR THE VOICE OF THE INCOMING CALL BUT MY VOICE CANNOT BE HEAR BY THE PERSON TO WHOM I AM CALLING . SIR I HAVE SUBMIT MY COMPLAINT WITH MY PHONE NOKIA 6300 AT NOKIA CARE CENTRE AT KORBA C.G.
I HAVE SUBMIT THE PHONE ON 27-09-07 AND I HAVE VISIT THE CENTRE MANY TIMES SINCE I HAVE BUY THE PHONE ON
26-08-07 FROM PHONE CARE 27,MAHANADI COMPLEX ,NIHARIKA ROAD , KORBA C.G. 495677
MY PHONE IMEI: NO IS IMEI:[protected] AND IT HAS GONE MORE THAN ONE MONTH FROM 27-09-07 I HAVE NOT RECEIVE THE PHONE TILL NOW 17-11-07 IT IS IN THE WARRANTY PERIOD .MY JOB SHEET NO. IS 108 . THE MANAGER IS NOT ANSWERING THE QUESTION WHEN I WILL RECEIVE THE PHONE AND WHAT IS THE PROBLEM IN THE PHONE AND WHEN I WILL RECEIVE THE PHONE .
SIR I KINDLY REQUEST YOU TO EITHER CHANGE MY HANDSET OR RETURN ME THE PHONE AFTER FURNISHING MY PROBLEM.
SIR I KINDLY RE

I bought a New Nokia 6300 Phone on may 2007 from Tilak Nagar , Delhi. But Now the current position is that my Phone is not working properly (Rebooting , charger jack loose , somtimes not vibrate) and also I am without a phone for almost 21 days, which is a basic need for life.I submit the phone to Nokia Care HCL Infinit Service Centre, preet vihar on 26th Oct 07 but their the handset is not repaired.The set is hardly 5 months old and you people at service center are not able to identify the problem and they are taking more than 10 days to convey the status Due to this I am going through mental stress and lot of inconvenience as I have other liabilities too and important work to do. Due to not availability of my Phone I am unable to Contact anyone and wise versa. I tried to contact Nokia many times through different medium i.e. Phone, through internet, I also visited to Service Centre to check the status of my report. My jobsheet number is [protected] (26th-Oct'07) , SERIALNUMBER: [protected] , CONTACT NAME : MR. KHUSHAL given by Nokia care. Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my amount with the suitable interest rate and compensation, else I will file a complaint with the Consumer Court under the Consumer Protection Act of 1986.I seek compensation for the mental agony caused due to his deficiency in services and inconvenience faced due to no availability of my Phone for almost one month. The return date of my phone is 10/11/2007 which is in jobsheet than 16/11/2007 and till date there is no response of nokia centre or they dont pick up the phone whole day on any of the 5 given nos.,we could get them after much difficulty) and they keep on increasing the time period to collect the mob.last time .The customer service person at this nokia care center is so rude also not reposnding if anything is asked ,she was always doing her personal job making the customer to wait at Q. It is quite pathetic that a reputed company like Nokia is taking such a long time to address this problem. I request you to immediately give instruction to replace the set

I have purchased Nokia N70 last year and within 6 months it started giving network problem. I approached Nokia care at Ludhiana and my phone was sent to chandigarh nokia center and after a0 days i received my phone back and when i checked it in the nokia care itself i found there is no network and the problem was not resolved. Again on the same day they prepared another job sheet for the same problem and within next 10 days i recived the set back. the problem was resolved but after 20 days again the problem arised and i submitted it again to nokia care ludhiana. After 10 days i received my set back but again within a month the problem was arised. As i approached the nokia care again it was told to me that your phone warranty is over. I purchased the set in August 2006 and it was informed to me by nokia care that your warranty expires in july itself. Out of one yaer warranty it was just eleven months. I repaired my set from some outside repairing centre and i spent nearly 800 rupees for reapir and now it is working well. That means free services is not given properly to the customers. I spend nearly 1800 rupees for approaching nokia service centre at ludhiana, that means that all gone waste.

sir,
we allready sent my complaint in written at dt.of 20.10.2007 to your office. And also talk with your mr.......... mo.no [protected] on dt.13.11.2007about my problem. He said "you contact to our nokia care center at nanded". I contact to care centre but he not response to me and my problem. Still my problem is as it is.

My request to you please change or replece my mobile.

Shop name- Hello point, shop no.7, vishnu compex, I.T.I corner v.i.p.road .NANDED-431602.
dt. of purches[protected].
Model no.- Nokia 6080.
IMEI -[protected]
Battry no.[protected] / [protected]

So please solve my problem. vivek kurude .mob.no.[protected].

To whomsoever it may concern,
I Recently bought a Nokia E62 from "Mobile Store" located in Sion (Mumbai) on 1st October 2007. Now one Month down the line, the phone has started hanging and the keypad is Completely Jammed. i just repaired the same by spending Rs1250 at Nokia care and one day past the phone again is in the same condition.

I had enough of these issues, i request you to change my mobile phone. or else kindly giv me back the money value utilized.

Waiting for reply

Thanks
Jitesh Nair

Can any one help me to get back my Phone?????
Please find the details from Nokia regarding the service of my mobile
TO : Nokia
Why no one replying....
Is Nokia works so......
Complain # 2/2L7KZB dt:[protected]Pm
Your customer team hasn’t replied me...
MY INVESTMENT ON THE PHONE WAS 14300 RS
Which is of waste of money and time spend to buy your company product
There is no proper response and proper service
I think even filling this is waste of my time
Since no one reply or calls

pls find other details below,

Dear Sir,

Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia N70 Music Edition (ME) phone. We sincerely regret the inconvenience caused due to the service provision of your phone. As you have mentioned that the Nokia Care Centre has informed that the handset has been serviced, we request you to contact the Nokia Care Centre in order to substantiate the delivery of the handset. Further, we suggest you to contact the technicians at the Nokia Care Centre for information regarding the service provision that was undertaken on the phone. Please be assured of our best attention in resolving the concern in your phone.

We appreciate your patience and further solicit your cooperation.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys

Kind regards,

Revathi Durai
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Tuesday, November 06, 2007 1:25:01 PM
Subject: Re: Fw:Service Related Concern



[THREAD ID :2-2L8UH3]

FOR YOUR INFOMATION,

My mobile was not getting charged, thus i visited
your service centre.....
Your technician said that they need to send
this handset to Chennai; this
process will take 10 to 15days. After
3weeks you replied my mail that the
handset is ready.....

Can you tell
what service have they done to my handset.... Is this way NOKAI
service
center works???????

Need a prompt replay for the
same............
SUPPORT SERVICES

REQUIRED URGENT ATTENTATION

Regards,

Satish.D


Mahendra,

Did you people checked
the mobile before handing over to me or what????.
i have wasted 25
days without mobile?
i have to use my frnds mobile for these
days.
i am very unhappy with nokia and their service centre?

i
want a prompt reply for the mail,and i want the replcement for it
as
soon as possible.

Regards,

Satish.D

Quoting
[protected]@nokiacareindia.com:

> hi
ur handset is
ready, kindly collect the same

Regards.

mahendra


---- Original
Message -----

From: satish D

To:
[protected]@nokiacareindia.com

Sent: Friday, November 02,
2007 3:26 PM

Subject: Fw:Service Related Concern



No one is
picking the calls its more then 20days past

i couldn't getany input
from Samvradhi
Technologies
REPLYME

Regards,
Satish.D
[protected]
satish.[protected]@sify.com:

>Jobsheet No:
[protected]/071011/109
Date given for service:11/10/2007
Time :
11:50
IMEI number: [protected]
Model:N70
Product code:0534652
Warranty Ref No: APAINY[protected]
Target Delivery date :11/10/2007


Fault reported :
1.Power: Switchesoff,Charging/battery :Backup battery empty.
2. The phone some time constantly restarts.
3.Crashes / Hangs.
4.Some time the
screenflickers "EXACTLY" like a TV without any signal...
Your
customer caredivision hasn't reverted with any updates, it is 14
days
past..... Dolet me know the status of my phone.



Req you to revert
ASAP

Thanks &Regards,
Satish
Mb : 91-[protected]

I had bought a Nokia 2760 mobile handset from "THE MOBILESTORE", New Friends Colony, New Delhi on 23.10.2007. From there I came to Ranchi where I reside and work. On 07.11.2007 the handset developed a problem. Most of the time either it does not switch on or if it switches on, in 5 seconds after that it switches off. I took it to Nokia Customer Care Centre in Ranchi on 12.11.2007. They called me on 13.11.2007 evening and said that they were unable to diagnose the problem and that they will try once more and in case of failure, they will send the set to Kolkata where it will take at least one month to repair and send back to Ranchi. I request you to kindly follow up. My second request is that since the handset developed problems in just 15 days after the purchase, if possible my handset should be replaced with a new one. The details of the handset and the Nokia Customer Care job sheet are as given below:

ESN/IMEI Number : [protected]
Product Code : 0550243
Instrument type : Phone
Technology Type : GSM
Model Name : 2760

Job Sheet Number:[protected]/071112/1 dated 12.11.2007 (given by Nokia Customer Care Centre - Nirmal Enterprises,
2nd Floor, Liya Complex, P. P. Compound, Ranchi, Contact No.[protected]


Thanking you

Neerava Kumar
Mail id : [protected]@rediffmail.com

I purchased nokia n72 5D plum color, imei no [protected] on 29th june, 2007 from thakur complex, kandivali (e) shop name "The King" The display started flicering vigourously, the network was very poor and the speaker was very bad. i gave it for repair alongwith my memory card. when it was returned to me after repair, after a very long wait, the color was black & white, all my contacts were gone and the memory card missing. i was shocked but the shop keeper refused to take up my matter. i demand for a replacement of my cell and not get repaired again, failing which i would complaint to the consumer forum, thane.

waiting for a response from Nokia Company.

asha menon
[protected].

Hi,
I am a very loyal customer of Nokia Mobiles and have been using for almost 6 years. I am very much happy with the models of all Nokia Phones, infact to such extent I insist all my friends and family to use Nokia. I have almost 4 nokia handsets used by family (am using a Nokia N93i).
The problem with my Nokia N93i handset started 6-7 months. More than the handsets, Nokia Customer Care i.e priority Nokia Care are a big problem. Had a tough time with your Nokia Care dealers stationed in Kharvel Nagar, Bhubaneswar, Orissa. Anyways that problem is sorted out after much negotiation with your staff over there after 6 months. Last heard that office is closed.

I have another handset i.e Nokia 6670 used by my mother. The problem with the handset is any incoming calls, number or name is not flashed in the screen. Naturally I had to visit one Nokia Care (Talktel) which is at Sahid Nagar, Bhubaneswar, Orissa. I went there yesterday i.e 12/11/07 taking a break from my office hours. They asked me to come in the evening and the said problem would be rectified. However when I went there in the evening, they asked me to come the next day i.e 13/11/07 with the condition to give a call before coming. So I gave a call to your people and was assured that the problem is rectified. I asked repeatedly if the problem was solved or not so that I dont have to lose my time to which they replied in positive. Being office hours so I asked one of my staff to fetch the handset from there. My staff went there and collected the handset and duly paid the said amount of Rs169. Checking the handset I found that the problem was not solved. After waiting for almost 2 days, being assured that the problem would be solved and then not being solved had made me annoyed. I gave a call to inquire about this, one Mr. Manoj is saying that you should check your handset problem before leaving. I had to explain the whole problem again as I had never interacted with him. He then asked me personally to visit him at Talktel. Again I had to leave during office hours as I had to any how get the handset repaired. Waited for an hour or so, they escalated me to another Nokia Care stationed at Ashok Nagar, Bhubaneswar, Orissa.

My question is when you don't have the right equipments then why do you give false commitments to customers. Why do you have to ask us to visit another Nokia Care? Why are you sitting there when you can't get a jobe done. How many times do I have to leave my office during business hours and do the followups?

Thinking of the earlier experience and this one, I was compelled to right this feedback. My request to you is pls look into this matter as not only me there might be several customers who have suffered like me. I too work in a service industry and also know what Customer Agony and Delight is. Pls look into the matter ASAP.

To.
The Customer Care
Nokia

Sub: Complaint on Nokia set 6280 series

Dear Sir,

I would like to bring to your kind notice the following information for your immediate attention and action.

Being a customer from South Karnataka (Hubli) I had purchased Nokia 6280 Series on (08/12/2006) .with EMI bearing NO. [protected] Within two months I noticed a complaint that my set was on Camera Standby mode, which was immediately notified to the dealer (Nokia Priority) who attended to my complaint I was given a set with new EMI bearing No. [protected]. After 2 months.

After using it for 4 months, again for the second time the same problem persisted, for which I had to approach the dealer and handed over the set on 28.8.2007 for rectification. After 2 months I was told that the set cannot be repaired and hence I was given another EMI bearing NO. [protected].

Immediately the very next day there was the same problem where the set was again handed over to the dealer.

Looking to the above repetition complaints, I would like to demand for New Model set of Nokia of the same price at today’s market price.

Hope the matter is clear, and expect your good self to look in this matter and sort out the issue at the earliest failing which the matter will taken seriously.

Thanking you

Note. Any further information or details required by me you may either write to my email id or call me on my cell no. [protected] or [protected]

Dear Sir,
I have purchased NOKIA 6070 model on 29/03/07. From the purchasing date this piece is giving trouble in low speech volume, low incoming and outgoing volume.
On 15/09/07 it was referred to Nokia Care, M/S Gayatri Incorporation, Yashwant Plaza, Indore, with the above troubles, Nokia Care staff did not rectify such troubles then on 05/11/07 I went to your Nokia Care ( above mentioned address ) at 14.30 Hrs. having customer S/No. 78 and service table No 4. Your Nokia Care centre Indore, in-charge Mr. Vivek did not give proper response and refused to rectify such troubles. He behaved very harshly and told “ This Model 6070 has the low volume and we cannot solve this trouble. You should have checked the piece at the time of purchasing for such problems. “
The behaviour of Nokia care in-charge should be very polite in spite of Mr. Vivek’s rough behaviour. Such types of Nokia care personals are damaging your reputation and values.
I am very disappointed with the behaviour of Nokia Care, Indore in-charge Mr. Vivek.
Kindly do needful if the volume of Nokia 6070 is originally very low then why are you selling this Model nationwide. The statement of Nokia Care in-charge, Indore is showing the poor manufacturing parameters of Nokia 6070.
Pl give me detailed information and action taken against Mr. Vivek, Nokia Care in-charge Indore also what can I do for my Nokia 6070 piece ? The piece is under warranty and your service centres neither rectifying the trouble nor took the piece for repair.

My Address :
Smt. Rashmi Sharma,
W/O A. K. Sharma,
Railway Officer’s Rest House,
Western Railway
Mhow, Diss Indore (M.P.)

IMEI no [protected]
Ph no [protected]
E-Mail ID p.[protected]@yahoo.com

Hi
I am not able to get ANY response from nokia.

Please see email communication below:


----- Original Message -----
From: Gaurav Pandey
To: apac.[protected]@nokia.com
Cc: [protected]@nokia.com ; [protected]@melbourneit.com.au ; communications.[protected]@nokia.com ; [protected]@shareholders-online.com ; nokia.[protected]@nokia.com ; [protected]@timesgroup.com ; readers.[protected]@timesgroup.com ; [protected]@timesgroup.com
Sent: Thursday, October 18, 2007 5:10 PM
Subject: Fw: IMEI number of my Nokia n72 is not being accepted on my.nokia.com


Hi

This is an email for the President and CEO of Nokia Corporation Mr Olli-Pekka Kallasvuo,. I would request you to please forward this email to him.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Dear Mr Olli-Pekka Kallasvuo,

I have been a loyal customer of Nokia for the last 7 to 8 years. I have been very happy with the cell phones which Nokia sells. I have also been advocating and promoting Nokia to my friends and family.

I would like to bring to your kind notice, my recent experience with the apac.[protected]@nokia.com team.

I had first emailed the team on October 1st and then again on October 3rd. Despite my gentle reminder, they have failed to revert to my email. I understand the team might have been busy (keeping in view, the massive customer case Nokia enjoys)

This kind of experience takes away my confidence in the Nokia brand. I am not sure if I would like to refer Nokia products to my friends and family or I would like to have my faith in the Nokia brand.

I would request you to please look into the matter on why your team has failed to live up to the Nokia Brand Name and allow a loyal customer to be dissatisfied.

Regards
Gaurav Pandey




----- Original Message -----
From: Gaurav Pandey
To: apac.[protected]@nokia.com
Sent: Wednesday, October 03, 2007 2:12 PM
Subject: Re: IMEI number of my Nokia n72 is not being accepted on my.nokia.com


Hi

Any updates on this?
Is this an incorrect email address for this issue? Should I be contacting someone else for this issue?

Regards
Gaurav Pandey

----- Original Message -----
From: Gaurav Pandey
To: apac.[protected]@nokia.com
Sent: Monday, October 01, 2007 1:13 PM
Subject: IMEI number of my Nokia n72 is not being accepted on my.nokia.com


Hi

I have a Nokia N72 and am attempting to register the phone on my.nokia.com

The website tells me that the IMEI number is incorrect.

There appears to be an error. Please check field(s) highlighted.

This is not a valid IMEI number for Nokia Nseries device. Please try again.


I bought this phone about two months back. In the packaging, there was a card asking me to register. I received the same error message. I did not think much about it, assuming that it might take a while for your records to get updated with the details of my purchase.

However since I am not able to register till date, I am wondering if my product is genuine Nokia.
I have all original bills and receipts

The IMEI number of phone is [protected]
This IMEI number I got after typing in *#06#

On the back of the phone the following is mentioned:
Type RM-180
Model : N72-5
356966/01/054982/4
code: 0548028

I tried the 356966/01/054982/4 number also. The error message which I encounter is

There appears to be an error. Please check field(s) highlighted.

This serial number is invalid. Please verify the serial number of your phone and try again.

Is my phone a genuine nokia product? I bought this N72 from the Dwarka region in New Delhi!

Regards
Gaurav Pandey

Sir,
I bought above set about 15 months back with Reliance connection. After 7-8 months form the purchase date, I am facing difficulty in down load some ring tone. Once I contact at service centre situated 1, Chandani Chowk, Kolkata (India). They told me some hypothecated answered that there may be some problem with sofatware which is required for ring tone and return us the set. Recently since 1 month, I am fade up with the set a problem of “CALL DROP” both (incoming & outgoing). On advice from Reliance service provider once again I went to the above Nokia service center. This time they told me that the set has networking software problem for that you have to pay Rs. 1480/- and leave the set for 7-8 days.
Sir, I purchased the above set with your renowned name and after rejected Samsung, LG, Motorola and Reliance sets with assumption of long life of set and best performance. The cost of other manufacturer’s sets of same profile was much less in comparison to Nokia ., but I buy the above set with assumption of quality product. Sir, this is electronics’ item, some time there may be problem. With this assumption, I request you to kindly consider my request and change the Set with new set to safeguard my faith on “NOKIA”

Dear All
I purchased Nokia 1325 CDMA mobile 3 months ago, It started giving troubles. I submitted my mobile to Nokiacare ,Bangalore, India. Their delivery date is 10th Nov 2007.
Till today they did not send any message, why its got "Delayed'
How can i claim this through consumer court.
How can i complain this.
Pls help in this area.


Thanks n Regards
Gopalarao. Bandaru
Dt:[protected]