Nokia India Complaints & Reviews

I had purchased Model no. 6030 Hand set of Nokia. This hand set was purchased from Univercell, Velachery, Chennai - 600042 vide their invoice no. P.Vel/3474 dated 02.12.2006. The Hand set Sl. no is [protected]. The ring tone of hand set stopped working after 2-3 months o[censored]se. Since the Hand set was used out of Chennai, I could give it repair only on 20.11.2007 at Nokia Care, HCL Infinet Ltd, 189, Anna Salai, Chennai - 600002. Again the same ring tone problem resurfaced on 12.11.2008.I was told today in the above Nokia Care that since the warranty period is over, this can be repaired at a cost of approximately Rs. 1,000/-. The received call duration is 50.42 hours and dialled call duration is 33.30 Hours of this hand set.

Kindly address my complaint

Taking nokia reputation i purchased one Nokia E 66 handset to be gifted to my wife on 11 october 2008 and its price was Rs. 20, 000 that time. i puchased this hanset from Nokia priority dealer PARK NETWORK PVT. LTD. in Sec 18, Noida having Bill no. 4018 and IMEI No. [protected]. This phone started developing some camera problem and i submitted this handset with Nokia Care HOTLINE COMMUNICATIONS at Karol Bagh, New Delhion 26 march 2009. According to them my hanset was replaced with a new one E 66 on 4th April 2009.

The new E66 had IMEI no [protected]. Afrer 2 days the new handset again has the same camera problem. How can a new cellphone have a same problem and the condition does not looked new to me.

Again today on 17 april 2009 i had submitted the handset with the same Nokia Care at Karol Bagh new delhi. My job sheet number is[protected]/090417/4

Both the handsets were having the same problem and i dont think they were replaced.

Today i got a call from the same Nokia Care and they told me that they had received a swap E 66 and it is having sum problem, so it has to be send back.

Nokia is such a big comapny and the quality with they provide for a Rs. 20, 000 phone is very bad.

My complaint number is 2-3XY6M3

this is the third time my handset is being sent back to nokia and these people dont rectify the problem.

I have purchased this handset for Rs. 20, 000 and i have got the bill proving the same. Kindly see if i can get my money back since this company has lost its quality.

I have a nokia n 81 which i have purchased on 16th nov 2008 and now the handset is not working properly so i have to give my cell phone to nokia care for 15 days which i have done and after 15 the phone was repaired and worked fine for 20 days and now it giving the same complain.

I have purchased Nokia 5520 Handset and I am facing problem in this handset from the day one I have repurchased it. It has not completed 6 month and I have visited Nokia care center N number of time. I have submitted the cell phone at nokia care center vashi (Mumbai) complaining that it is a faulty handset and I want the replacement against it. But now again nokia care center people are saying, we will get it repair and return it to you. All the time these people use to sent it to their Head Office for 12-15 days and after that handset works for hardly 2 days and again the same problem comes. I have been again given 20 days time for repair from nokia care center. I don't want this to be repair. I just want to replace the handset or return the money back to me. I have spoken to the Nokia customer service supervisor and they are also not providing clear status of the complaint .

Kindly look into the matter as early as possible.

I HAVE A NEW NOKIA N 95 HANDSET ON 28 JUNE. AFTER USING IT FOR FEW DAYS I FOUND OUT THAT ITS LOUDSPEAKER VOLUME ON RADIO IS TOO LOW.WHN I REPORTED IT TO NOKIA CARE THEY TOLD ME AFTER CHECKING IT IT HASCGOT A MANUFACTURING DEFECT AND I HAVE TO SUBMIT IT FOR REPAIR FOR 10 DAYS.WHEN I ASKED FOR REPLACEMENT CITING THE REASON THAT THE FAULT IS DUE TO THE COMPANY ONLY AND THEY SHOULD TAKE RESPONSIBILTY OF IT AND REPLACE IT THEY SIMPLY REFUSED AND MISBEHAVED.AFTER THE ARGUMENT I SUBMITTED THAT SET.AFTER 10 DAYS WHEN I REACHED THE SERVICE CENTRE FOR RECEIVING MY SET, THEY ASKED ME TO COME ON 23 OF JULY.ON 23 JULY THEY RETURNED MY SET WITHOUT DOING ANY JOB ON IT.NO PROBLEM WAS SOLVED AND ON COMPLAINING THEY SAID THEY CANT DO ANYTHIG.I RECEIVED THE SET AND COMMENTED"NO JOB DONE" AT THE COMMENT COLUMN AND SIGNATURED IT.AFTER USING IT FEW MINUTES I FOUND THAT ALONG WITH THE OLD PROBLEMS SOME NEW PROBLEMS HABVE CROPPED UP IN IT WHICH WAS DUE TO MISHANDLING OF THE SERVICE CENTRE.ON REPORTING IT THEY AGAIN TOOK MY SET FOR 10 DAYS BY ISSUING A DUPLICATE JOB SHEET WITH THE SAME JOB SHEET NO. AND ASKED ME TO RECEIVE THE SET ON 4 AUGUST.I WANT TO KNOW HOW COULD I PUT UP A CASE IN CONSUMER FORUM IN NEW DELHI AND WHETHER I HAVE A STAND AGAINST THE COMPANY FOR THEIR BEHAVIOUR.

is there any nokia care in gulbarga or nearby...

i am having a camera problem in my handset my mobile is in the garanteed period so i though that i should gave it to nokia care so i decided to give i leave my handset for 15 days when i again came back they asked me for the sim card and battry

when i make it on i see the camera there is no change i say to the worker he said wait for 1 hour
when he came back he said that we have to keep it for next 15 days then i said that ok
when i again came there again same probleme

I purchased Nokia E63, but when i'm trying to install any application or theme then there is one error is coming "certified error please contact application supplier" so im not able to use any new application in my handset,

please do need for this

Dear Sir,

I had purchased NOKIA handset 5130c -2 model handset for Rs6000 during March 2009, but it was having the problem of Transreceiver, Flickering and signal drops effects.So it was taken to Nokia care and submitted for the repair and jobsheet was done.After 15 days the mobile was collected and still the problem exists and again resubmitted then also the same story.

So like this I ws made to subit the mobile for the six times and still the problem is not solved. All the jobsheets were there with me.So I request you to take an action on NOKIA and I demand for a new Handset.

Kindly provide us a better solution through Forum.
I will be very thankful if the handset is replaced with a new one.

I had purchased a Nokia handset (Model:7230) on 30th May, 2010. It has had software related issues since one month of its purchase. It has been sent to the Delhi office thrice now for repairs and yet, the handset is giving me the same problem. it is within warranty and i would like it to be replaced.

I purchased a new nokia E5 mobile phone from mobile store, sion on 24/10/10. from the moment i purchased the cellular, i started having problems like automatic restart and one day it completely went off. I coudnt switch on the phone even after inserting another SIM card. So i went to mobile store and they said that the software needs to be upgraded and sent the phone to a service center in dadar. After more than one week, they say that the phone couldnt be repaired and hence it is being send to delhi. Iam not sure if' i'll get the cell phone back. So how much time should i wait before filing the case in the consumer court?

THE NOKIA N-86 MOBILE,(IMEI NO.[protected]) I HAD PURCHASED ON[protected] FROM NOKIA PRIORTY(S.D. ENTERPRISES,GEETA COLONY,DELHI-110031) OF RS.20800/= IS NOT WORKING PROPERLY SINCE I HAD PURCHASED IT.
I HAD VISITED SEVERAL OF TIMES TO NOKIA SERVICE CENTRE & GET IT REPAIRED,BUT GOT NO SOLUTION FOR MY FAULTY & INFERIOR MOBILE PHONE, COMPANY HAD GIVEN TO ME.
WHILE WRITING THIS LETTER TO YOU, MY MOBILE IS STILL WITH NOKIA SERVICE CENTRE FROM
[protected], WHOSE JOB SHEET NO. IS 4424.
I REQUEST YOU TO PLEASE GET ME THE SOLUTION OF MY FAULY HANDSET OR ELSE GET IT REPLACED OR COMPENSATE AS POSSIBLE.
THANKS & REGARDS
DEEPAK MEHRA
MOB: [protected]


ATTACHED COPY OF:
1.PURCHASE SLIP
2.JOB SHEET

Dear Sir, During the year, I had purchased Nokia - 5235 from your dealer (Croma Retail, Malad west, Mumbai - 64). Warranty reference no. is GLBINY[protected]. Product code is 059B716 and ESN / IMEI no is [protected].

Within 2 months of purchase, i started experiencing touchscreen relating problem and the same was repaired by nokia care centre.,. viz., sarvesh telecom, Malad (East), Mumbai - 97. NCC no.[protected]. I had to deposit my handset for around 3-4 days and all the data were erased.

Now, on 24.12.2010 i had again experienced problem relating to non-charging of handset and the mobile was completely off. The nokia care centre (Sarvesh Telecom) had kept the instrument under observation for 2 days and were not able to detect the fault and hence decided to send it to Nokia Head office at Delhi. Jobsheet dated 24.12.2010 and no is[protected]/101224/44. I was told that fault is major and it will take around 7-10 days of time to repair it and again all the data would be erased. Finally, the mobile (post repair) was handed over to me on 11.01.2011 (i.e. after 18 days). I had also requested nokia to provide me with the details of problem encountered in my handset that was repaired. However, Nokia has not yet provided the said information to me.

Based on the above, the following is clearly evident :

1. that the instrument itself is defective. Within the warranty period, the instrument had problem not once but twice. It can reasonably be assumed that if a device is fault twice during warranty period, it may again be faulty.
2. Even if the instrument is returned to me (post repair), there is no assurance from Nokia’s side that the instrument wont get any problem later on. Hence, the problem continues.
3. I have lost all the data stored in the device twice which has created considerable loss (both financial as well as personal) to me. It has also created significant amount of mental harassment to me. In monetary terms, the loss could be quantified to the extend of more than Rs. 5 lakhs.
4. I was not able to enjoy the warranty period fully, as the device had to be deposited for repair for a total period of more than 25 days.

In view of the above, i request you to kindly arrange to replace the device (nokia 5235) with a new device and compensate me for the loss incurred by me.

Regards,
Ranjan Prabhu
Mobile : +91-[protected]

Nokia Care — non completion of mobile repairs in over 15 days

respected sir,
i had given my nokia n97 mobile for repairs on 11th September 2011.On the day of submission of the mobile the official at the counter told me that it will be returned in 3 days after she analyzed the fault in it. Not receiving any call on the 3rd day I called them up to check and the said that it has few more fault that they are unable to detect and I kept calling them and the kept postponing it says it will be done tomorrow on 26th they said they detected the problem and due to unavailability of spares they will do the repair on 27 and return it on 28 that's today positively. Today when i called to check the status they said that we are shortage in technicians today and the repair is not done so come tomorrow.I had called them almost every day as i needed the mobile urgently every time they said there is a server problem or please wait we'll call you in 5 min they never return the calls nor do they give fixed date for return.
sir please look into the matter and help me.

Irresponsible staffs at Nokia Care, chrompet - Chennai

I have given my Mobile by Dec 2nd. They looked into it and told that they had find the problem with the mobile and it's cost would be Rs.5485..

Yesterday Dec 28 by 6.15 PM, I went there and asked for the mobile. They asked to wait for 10mins and I keep on waiting still 8.15 PM. One by one the staffs has been leaving and am the last customer who is still waiting for the mobile.. At last by 8.15, they told that the problem was not still resolved and asked me to come by tommorow (Dec 29). This is very worst service. So please look into it and have a good one..

Hi I m attaching the mail which I have sent to nokia

I purchased a NOKIA ASHA 311 on 24-Aug-2012 and from day one it started giving problems like power off / hang etc. I waited for a while and then went to your soo called Nokia Care, I really dont understand why are they called so when they cannot help.

Finally gave my cell to the Nokia care people on 4th sept-2012 instead of replacing it they said they will get it repaired and will give it back to me on 10th sept-2012. But what I really cannot understand is If there is a manufacturing error involved then why will my phone be repaired and NOT EXCHANGED. On 15th I got a call from Nokia saying your phone has been repaired and you can collect it from the service center and when I said I want it to be replaced. So then what I hear from you guys is that, either I take the phone or you guys will get it delivered. Is this the same way how you deal with customers.

Repeated mails have been done from my other ID about the phone getting replaced, rather than addressing to my question you guys replay saying kindly pick your phone from our center. Is this the same way how a customer is harassed.

I purchased the phone for my personal usage not for the Nokia care guys to use it for 15 days and then give it back, then I think you guys should do one thing. First you should use each and every phone and then give it to the consumers.

I being in media what should I say about NOKIA as a company in one place I get promoters from Windows promoting LUMIA and in another place I get a defective cell phone.

Waiting for a quick revert from you guys as I m not going to collect my phone from your service centre because I cannot use a phone which has a defect from day one.

Cust ID: [protected]
IMEI NO: [protected]
JOb Sheet no:[protected]/1209/3

Hi,

Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details

1. Contact Number
2. Your Location
3. Device IMEI number.

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

Respected Sir/Madam,

I've been using Nokia N97 (32GB) from last 3 yrs. I purchased it on Oct 2009. Phone was working fine but from last one year am facing lot of issues. Phone getting hanged & it has 32Gb inbuilt memory but still it says Phone memory full. Whenever I tried to install latest software it says its not compatible and there is no latest OS available for the phone because they have stopped the stock of N97 phones.

Its not our mistake if they've stopped selling it. I can't use latest software, can't download anything, can't browse and other problems too. Handset is in good condition but of no use, its only used for receiving & answering calls. I've tried giving complaint on Twitter but no reply yet. I need justice. Want ans from NOKIA.

Hope proper action would be taken.

Hi,

Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details

1. Contact Number
2. Your Location
3. Device IMEI number.

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

I have purchased Nokia XL from www.snapdeal.com on[protected]:01:14. And the received the product on 18th august 2014. The product is not up to the mark. I am facing lots of issue with this handset. The issues are:
1. Incoming and Outgoing voice call issue, that means the call gets connected but both the persons are not audible to each other.
2. The signal drops every now and then.
3. The Camera gets hang every time.
4. The phone suddenly on its own goes on loudspeaker during a call even if the loudspeaker button is not selected, This is the most embarrassing happened to me 2-3 times when I was sitting in a training hall with 150 people!!!
5. The phone on its own gets switch off and starts again even when the battery is full.
6. Some of the applications gets hang.
I have told about these issues to snapdeal.com after 10 days so they said according to there policy they can refund only if the there is some issue within 7 days. Then I decided to go to Nokia Care, Hadapsar, Pune. I showed them the handset and they send it to Nokia Factory for around 10-12 days to resolve all the issues. After I received my handset not a single issue was solved all the problems where still there. I went to Nokia Care again and told them but no improvement. Then I finally went for the 3rd time to Nokia Care, Hadapsar, Pune and requested them to replace/refund me, but they said they will again send it to Nokia factory. I submitted my phone once again for the third time to Nokia care on 6th Oct 2014 and I received it back on 4th Nov 2014, But I found that not even a Single issue was resolved. I emailed to Nokia complain dept about the same they told me to use the handset for about a week and if still the problem is there we will look into it. But problem was still there so I again submitted my phone on 8 Nov 2014 and even the branch manager at Nokia care Hadapsar tested my phone and concluded that the issues were not yet resolved. They asked me to submit the phone and assured that it will be replaced but to my surprise I got a call from Nokia Care on 17 Nov that your device is repaired kindly collect the same. I asked them that unless and until they are not going to tell me what was the issue and what have they done I am not going to accept this phone and I need replacement but they are not ready to listen to me. For arranging a call with Nokia guys also I need to mail them 10-12 times &quot;CALL ME!!&quot; then these guys calls me back. I am very much fed up of submitting and collecting the faulty handset from Nokia !!. Everytime I have to take half day leave for this handset. Please help me to get my refund. I don;t even want the replacement for this I need only refund as I bought this phone in August and have not used it error free even a single day.

Dear Sir,
I've lost my NOKIA J BLACK, IMEI NO. is [protected] on September, 2008.
Please block the phone.

Nokia mobile phone set ,model 6080 — poor service of nokia

I am mneesha bhatia living in lucknow. I have one nokia set model no 6080. There are so many probles in my set - connectivity, No IR connection, Enhancement connectivity, charging battery back up. I copmlained for all tese problems in Aryans communication on 2 june 08. Now today is 19 July 08. every time they told that your set will be replaced after 15 to 20 days. Till date their response is same.

i was saw some problems in In & Outgoing Calls, then I also goes to PLANET M NEAR KINGSWAYCAMP SHOP NO 30A MY PHONE REPAIR BUT PROBLEM WAS 1 WAEKS THE SAME PROBLEM

I also have problem with my phone cutting off and starting again by itself I really do not know what to do and this is very frustrating. Normally when my husband phones me and only some of my other numbers on my phone. I do not know what to do. Any ideas smb...

Nokia N73 — usd engoing nokia uk promo

my mobile receved sms from nokia that it won 500.000 $ usd in the engoing nokia uk promo and this is my email and my address is Egypt _qena _nag hammady _elnagahya village and my mobile number is[protected]

I Purchased second hand mobile of N72. now I facing a problem that's "Phone start-up problem pls contact retailer. pls help me what is the solution. pls

yes hard reset works

SIR,
5 months back We took this Nokia 6275 set but now I am not able to receive a call and display is also not coming.
I gave the set to Nokia repair center, but they kept for 3 days and returned telling that iT CANNOT BE REPAIRED
I called relainance customer care they gave me one address in malleshwaram, we went there they told software problem, the set has to go to chennai for repair and accessories from chennai should come to repair this.
Pls tell me the solution

I purchased Nokia mobile (Model No3110) on 27th april 2008. It has a warranty for one year.
invoice no WB/01404/00001/4614
the mobilestor kolar road, bhopal

Report. My jobsheet number is[protected]/080506/45(06th-may'08), then
2 job sheet no[protected]/080520/2(20st-may-'08)
3 job sheet no[protected]/080610/02 (10 jun 08) given by Nokia care.

Fist complaint no 2/31UAA7 22/05/08 at Bhopal
Second complant no 2/34 BRW9 20/06/08 AT BHOPAL

Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my

amount with the suitable interest rate and compensation, else I will file a complaint with

the Consumer Court under the Consumer Protection Act of 1986.

I seek compensation for the mental agony caused due to his deficiency in services

and inconvenience faced due to no availability of my Phone for almost one month.

sandesh jain
C-728, shahpura Bhopal
E-mail:[protected]@yahoo.com
Alt. Ph. +[protected] [protected]
Dt. 08/06/08

I have purchased Nokia mobile N-85. i faced a lot of problems in my handsets such as bad image of camera in low light and auto ring tone change so i gave it to nokia care center within seven days of purchase date and they gave me a swap mobile with my N-85 after 40 days
But i phased all problems in new swap mobile and i gave it to nokia care again and they talking that it will take 20 days for repair .
Now i spent 50 days with out mobile now i want my mobile swaped again without any problem
thank you

I have purchased Nokia mobile N-85. i faced a lot of problems in my handsets such as bad image of camera in low light and auto ring tone change so i gave it to nokia care center within seven days of purchase date and they gave me a swap mobile with my N-85 after 40 days
But i phased all problems in new swap mobile and i gave it to nokia care again and they talking that it will take 20 days for repair .
Now i spent 50 days with out mobile now i want my mobile swaped again without any problem
thank you



VIJAY SAINI
JAIPUR,
RAJASTHAN

I have purchased Nokia mobile N-85. i faced a lot of problems in my handsets such as bad image of camera in low light and auto ring tone change so i gave it to nokia care center within seven days of purchase date and they gave me a swap mobile with my N-85 after 40 days
But i phased all problems in new swap mobile and i gave it to nokia care again and they talking that it will take 20 days for repair .
Now i spent 50 days with out mobile now i want my mobile swaped again without any problem
thank you


Job sheet No.[protected]/081223/10
VIJAY SAINI
JAIPUR,
RAJASTHAN

I had purchased a 3500C Nokia Mobile on 30.03.08 from Mobile stores, Indore .After 5-6 days i found following problems:-
1. Horizontel lines appears if mobile shake the lines appeared at photo capturing.
2. Display Screen Heat.
3. Less battery backup.
4. Poor quality of sound with speaker.
The mobile stores refer to contact Nokia care in first instance 2 engineers said that set is ok. Then i shon the problem to Care incharge.After a long discussion he agreed and sent the set to HCL Bhopal. After 10 days set was came with a remark tat the "All functions are OK".Again discussed with Care incharge he convinienced and have a words with bhopal care incharge.The HCL bhopal sent a replacement .repalced set was having same problem Local care incharge had changed its display then first problem was ractified rest were comprmised by in that duration my new set was with care apporx 25 days. Again on 03.01.09 i reported Ringer problem. The Ringer was changed but problem was not ractified than again set was sent to HCL Bhopal 21.01.09 .It was again informed me for repalcement.Today i received the repalced set and found again following problems:-
1. Horizontel lines appears if mobile shake the lines appeared at photo capturing.
2. Display has greeinsh tone.
Rest problem has to be observed.

Today i have come to know the said mobile is not repalced it has been swaped for your knowledge updation i am giving the defination given to meby nokia care
"We would like you to be informed that when the service centre decides to swap a phone, it is subject to the availability of stocks. Kindly be informed that a swap phone (working unit) is arranged from a service stock and not from the sales stock. A swap phone is a working unit and may have reengineered components of your previous mobile phone. Also the swap would have warranty from the date of purchase of the original handset.'"

It means the set is old and reassembled with the help of other unreparable set.I have already written to them that the set has manufacturing defect but noboday is accepting it. I am fully dis-satisfy with the services and solutions provided by Nokia .I had requested them to Replace with another model

I am trying to lodge the complaint against them for refund the moeny with interest and compensation on A/c of tension and harrasment beared by me such a long time.

I will suggest you everybody not to purchase 3500C model.

Third Reminder
Respected Sir,

I have Mobile Nokia set of 3510 (i). I had purchased one Nokia battery from Nokia Care Jabalpur on 30.10.06 which is numbered BLC-2 (3.6 V) JSR 0906 made in Hungary. The dealer told me that it was manufactured in the year 2006. He gave me the warranty of six months in written bill. Recently I checked the battery and found that it is made on date 09.01.2002. I paid Rs. 750/- for the battery. I feel that the Nokia care has cheated me. He signed on the battery and marked the date 30.10.06 manually in ink. When I contacted the firm he told me, “I am unable to help you. You may lodge my complaint in Nokia Company”. The address of the Nokia Care is as under:
Nokia care
Shop No. 9, Rattan Market, Marhatal, Opp. Guru Nanak Girls School, Jabalpur
Phone No.[protected]
[protected]
These kinds of act has not only harassed me but also defamed your good prestige in market. It would be appreciated an appropriate action against the said dealer who has malice intention and misbehaved with us. Nokia is very renowned company and this kind of act effect the reputation of your company.
Thanking you,

Yours truly,

(G. P. Gupta)
Mob. [protected]
[protected]

Third Reminder
Respected Sir,

I have Mobile Nokia set of 3510 (i). I had purchased one Nokia battery from Nokia Care Jabalpur on 30.10.06 which is numbered BLC-2 (3.6 V) JSR 0906 made in Hungary. The dealer told me that it was manufactured in the year 2006. He gave me the warranty of six months in written bill. Recently I checked the battery and found that it is made on date 09.01.2002. I paid Rs. 750/- for the battery. I feel that the Nokia care has cheated me. He signed on the battery and marked the date 30.10.06 manually in ink. When I contacted the firm he told me, “I am unable to help you. You may lodge my complaint in Nokia Company”. The address of the Nokia Care is as under:
Nokia care
Shop No. 9, Rattan Market, Marhatal, Opp. Guru Nanak Girls School, Jabalpur
Phone No.[protected]
[protected]
These kinds of act has not only harassed me but also defamed your good prestige in market. It would be appreciated an appropriate action against the said dealer who has malice intention and misbehaved with us. Nokia is very renowned company and this kind of act effect the reputation of your company.
Thanking you,

Yours truly,

(G. P. Gupta)
Mob. [protected]
[protected]

my nokia 6600 battery is not charging properly
it name is Nokia-BL-5C
My guarantee period is over
Can i get it replaced?.

Sir,
I have a NOKIA handset model 1255, I had given my handset
for service due to some problem which makes it reboot every
now and then.

I had given the phone to one of the authorised NOKIA
service centre "RAKSHA IMPEX, #20,Prince tower,First floor,
purasawalkam,chennai,TN,India".

The phone was given to this above said service centre
on 08th sep 2007 and the delivery date given to me was 28th sep 2007.
As i gave my phone they had followed a proper procedure of having
a visual check of my phone and its other parts and that is how the
working staff had said that the phone was under warranty and it can be
repaired and i had got a job sheet (No.[protected]/070908/18) for the same.

After few days, the staff of RAKSHA IMPEX had contacted me and
informed that they could not recover the fault and hence they have to
send it to the head office of NOKIA company. I agreed and asked
them to proceed.

After routine visits and phone calls to RAKSHA IMPEX, i had got
my phone back only after 2 months and that too in the same faulty condition
as it was given. When asked the reason for not repairing the phone , they
had said that the inner board had been tampered,so they cant do anything.

When i argued with them asking about what they did the day when i
gave my phone for service and before printing the job sheet they were giving
irrelevant response and also there was a drama there because Mr.Srinivasan,
a working staff of RAKSHA IMPEX had used very unmannered abusive slang towards me.

They had taken my phone and checked it thoroughly in and out
for any such damage the day i had given my phone itself.
That is what they said was visual check after which they had printed a job sheet
for this phone saying it was under warranty and had given me.

I never even gave that phone anywhere outside for service as my warranty
was still remaining and the phone was in working condition when i gave for service.
They had spoiled my phone and had blamed it on the phone's condition itself.
If the actual reason was that my handset's board was tampered then
they wouldn't hav taken 2 months to return it to me, they could have identified on
the day i had given it for service that is when they had a visual check.
Or atleast they would have come to know about this problem when they had contacted me
for informing that they are sending my phone to the head office.

The staff of RAKSHA IMPEX Mr.Srinivasan had used such aggresive language
and said "DO WHATEVER YOU CAN,I DONT GIVE A DAMN" and threw the mobile on the desk
and asked me to leave and enquire in the NOKIA head office. Before leaving
I had even got his signature on the job sheet for this complaint which i am giving now.

They had spoiled my phone and now they are unable to repair, so that
is why they say that the phone is tampered.They had given me the address of NOKIA
head office i.e. it was in MOUNT ROAD,chennai.
When i reached there , the head of the staffs had said that they dont service any
CDMA phones here. So again here RAKSHA IMPEX had bluffed to me to escape from any
further argument.

Such irresponsible staffs working there for NOKIA in RAKSHA IMPEX, are not only
spoiling the customers phone but as well as spoiling the high fame of the company
NOKIA and its quality service.

Please help me with this problem i am facing with NOKIA phone and the working
team of NOKIA . There are many people who are facing such problems as i do now but
they dont take time to bring it in notice of higher authorities. But am doing it so
for my benifit as well as to improvise on NOKIA's services.

I hope there is an immediate response atleast after am sending the complaint
and i get some solution for this problem. Please do the needful and oblige.

Thanking you

Yours sincerely,

DARSHAN

Sir,
I have a NOKIA handset model 1255, I had given my handset
for service due to some problem which makes it reboot every
now and then.

I had given the phone to one of the authorised NOKIA
service centre "RAKSHA IMPEX, #20,Prince tower,First floor,
purasawalkam,chennai,TN,India".

The phone was given to this above said service centre
on 08th sep 2007 and the delivery date given to me was 28th sep 2007.
As i gave my phone they had followed a proper procedure of having
a visual check of my phone and its other parts and that is how the
working staff had said that the phone was under warranty and it can be
repaired and i had got a job sheet (No.[protected]/070908/18) for the same.

After few days, the staff of RAKSHA IMPEX had contacted me and
informed that they could not recover the fault and hence they have to
send it to the head office of NOKIA company. I agreed and asked
them to proceed.

After routine visits and phone calls to RAKSHA IMPEX, i had got
my phone back only after 2 months and that too in the same faulty condition
as it was given. When asked the reason for not repairing the phone , they
had said that the inner board had been tampered,so they cant do anything.

When i argued with them asking about what they did the day when i
gave my phone for service and before printing the job sheet they were giving
irrelevant response and also there was a drama there because Mr.Srinivasan,
a working staff of RAKSHA IMPEX had used very unmannered abusive slang towards me.

They had taken my phone and checked it thoroughly in and out
for any such damage the day i had given my phone itself.
That is what they said was visual check after which they had printed a job sheet
for this phone saying it was under warranty and had given me.

I never even gave that phone anywhere outside for service as my warranty
was still remaining and the phone was in working condition when i gave for service.
They had spoiled my phone and had blamed it on the phone's condition itself.
If the actual reason was that my handset's board was tampered then
they wouldn't hav taken 2 months to return it to me, they could have identified on
the day i had given it for service that is when they had a visual check.
Or atleast they would have come to know about this problem when they had contacted me
for informing that they are sending my phone to the head office.

The staff of RAKSHA IMPEX Mr.Srinivasan had used such aggresive language
and said "DO WHATEVER YOU CAN,I DONT GIVE A DAMN" and threw the mobile on the desk
and asked me to leave and enquire in the NOKIA head office. Before leaving
I had even got his signature on the job sheet for this complaint which i am giving now.

They had spoiled my phone and now they are unable to repair, so that
is why they say that the phone is tampered.They had given me the address of NOKIA
head office i.e. it was in MOUNT ROAD,chennai.
When i reached there , the head of the staffs had said that they dont service any
CDMA phones here. So again here RAKSHA IMPEX had bluffed to me to escape from any
further argument.

Such irresponsible staffs working there for NOKIA in RAKSHA IMPEX, are not only
spoiling the customers phone but as well as spoiling the high fame of the company
NOKIA and its quality service.

Please help me with this problem i am facing with NOKIA phone and the working
team of NOKIA . There are many people who are facing such problems as i do now but
they dont take time to bring it in notice of higher authorities. But am doing it so
for my benifit as well as to improvise on NOKIA's services.

I hope there is an immediate response atleast after am sending the complaint
and i get some solution for this problem. Please do the needful and oblige.

Thanking you

Yours sincerely,

Darshan

i purchased nokia 2310 on[protected].From the last few days mobile display is only half of the full screen.I have warranty for one year,can i use this warranty to replace my display.

Dear sir .

Thank you for replace my mobile .job sheet no. [protected] (6020 ) New mobile no.6070
I griefly inform you that what was the problem in my old mobile so i think my new mobile so i think problem with in battery has no back up capacity so kindly replace my battery as soon as possible date your kind consideration is highly appreciable

regd
sanil

Sir,

I am waiting for the replacement battery of BL-5C for the model N70 Music Edition. The serial number is[protected]N[protected]. When I will receive my replacement.

Anuj

This is regarding my cell mobile blue tooth device.i lost my blue tooth device ear rolling part and i am trying so many service center to get it, service center people said they are not provide me blue tooth device ear rolling part, i am very angry in nokia company i need this device urgent basis because i am so many calls and i am not comfortable without blue tooth so please solve my issue and contact me on [protected].

please do needful as soon as possible

thanks
Ravi

Dear Sir / Ma'am

I am Anil Sadashivan from Nagpur. On 1/08/2007 UNFORTUNATELY i purchased a nokia handset in which i ve a RELAINCE connection.Anyhow the handset was running properly till last month.


But Last month some of the keypads were not working. And BELIEVING in NOKIA CARE i went to repair my handset on 8 DEC 2007 (the most unfortunate day in my life).

r j trade link
mahajan market
sitabuldi
Nagpur
ph.no[protected]this is the number which never get connects and even if it does you will never get a prompt answer)

After waiting for one and half hour (for this 1 and a half hour i had to take a half day leave from my office) i got my chance to show my problems.After Examining the handset the executive over there told me that it would take 5 days to get repaired but anyhow the date on the job sheet was 17/dec/2007.

JOB SHEET DETAILS


JOB SHEET NUMBER :[protected]/071208/18

Customer Name : Anil SHIVAN (actually my name ia ANIL SADASHIVAN....but anyhow the executive didnt had that time to my write my full name after all he is working for nokia care)

MOBILE NUMBER :[protected]this was the alternate contact number i dont know what excatly the executive was trying to do)
* This might be a very small mistake for a big organization as nokia care

ESN / IMEI Number : [protected] (hope this is the right no)

Mobile Number : [protected] (again the number is wrong)

Product Code : 0546114

TARGET DATE : 17/dec/2007

these were the details of job sheet.

The torture begins now :

On 17 dec 2007 (the target date as per nokia care) i rang on[protected] almost 12 to 13 times even after which i didnt get a satisfied reply.Then I myself went to nokia care at 11 am.
The person overthere asked me to come after half an hour as if the only job remaining for me in world is wait in nokia care)
So i waited for about anhour then agained returned to unfortunate counter. This time they took my job sheet after some 15 to 20 minutes the person came and told me that my mobile will another one month to get repaired.Then after some requests he finally agreed to giv the mobile on 22 dec 2007.
now today when i went went to nokia care i still didnt get a answer.

now the one question which i need the answer is

DOES MY HANDSET REALLY EXISTS??

One of my freind who also went through this torture told me put my complaint in this complaints board.But the number of complaints which i am seeing here i honestly think that this complaint will also not work. but waiting with some hope that i will get some ANSWER....

ANIL SADASHIVAN

I have purchased NOKIA Mobile MODEL NO.5610 on nokiatop gallery borivali mumbai

After purchasing of above said Mobile, I face problem within 7 days from the date of purchase. The problems are -

1. Many times when call is incoming or outgoing mobile screen was hanged and blank and then menu screen appear and call also disconnected its happen any time not a fixed also same problem occuring when u go submenus.

i submitted device nokia care center bright point at lower parel at 05/01/08
one days after they told me that ur mobile is ready when i am called him then i collect my device from there after one days after i facing same problem then i called nokia care help line no 30303838 they take my complain and give me comalin no . two days later i have called there they told me that u can collect ur
18/01/08 then i call bright point he said that the device is ready u can collect ur device.
i have already submitted device three time earliar but i am facing same problem i said him that u change my device
but feedback is negative. right now what should i do

hi guys i m filing a case of negligence, misconduct, fraud against nokia if any one wud like to join me pls contact me at my e-mail [protected]@gmail.com
all the matters n related issues will be discussed to make the case strong n make the company guilty of their fault so the intrested ones shud contact me at my e-mail........
thanx..
(pulkit kumar)

Subject : NOKIA HandSet 2630 Complaint and replacement of the set.

I Wish To Inform U that I Have Complained about the above handset to Nokia Service Centre, Kanpur, Uttar Pradesh, India on Dated 19/12/07 vide Job Sheet No.-071219/22 and DL0733117 but the same set has not been return to Me after rectification In spite of my Reminder 07/01/08 vide job sheet no.[protected]/080107/40 as yet.
The mobile set was having defect of hanging Problem. Kindly Look after my complaint immediately and replace my handset under the Guarantee (manufacturing defect) of One Year of my Mobile so kindly expedite the matter Immediately.

Thanking You
Nitin Dhawan

subject : NOKIA HandSet 2630 Complaint and replacement of the set.

I Wish To Inform U that I Have Complain About the above handset to u on Dated 19/12/07 wide Job Sheet No.-071219/22 and DL0733117 but the same set has not been return to Me after rectification In spite of my Reminder 07/01/08 as yet.
The Same set was defecting due to hanging Problem Kindly Look my complain Immediately and replace my handset as the same Guarantee of One Year of my Mobile so kindly expedite the matter Immediately.

Thanking You
Nitin Dhawan

Yes, Because same thing is happening to me.

I have gien my Handset for repair to M/S VEEDEE Techno Services, 125/75 L govind Nangar Kanpur 4 Months back.
My Complain ID is 2-2KD0LP.

If i call Nokia customer care they say to me call after 48 Hours we will get back to you and if i will after 48 Hours they will say we are looking on this. Today i have spoken to them they are saying that you will get handset on 21/01/2008 but i am not sure about that becuse from past 15/09/2007 they are saying samething.

Even in website also there is no link to contact senior people and in customer care while giving automted feed back customer care cutting the phone.
Ashu
[protected]

subject : NOKIA HandSet N-72 Complaint and replacement of the set.
Dear Sir,
I wish to inform you that i am having a nokia mobile set N 72 model ESN/IME no. [protected].In the last week of December the set was creating problem hence i have got repaired from nokia care centre 85, cant, kanpur-208004 on 29/12/2007 vide job no. 071229/38 forwhich i have paid Rs.1390/- vide recipt no 1602 dt. 15-01-08.

There after it has been observed that there has been some other problems hasbeen created during its repair then once again next day on 16-01-08 i have got depositedthe set to nokia centre M.M.Eletronics vide job no.339 dt.16-01-08.
Sir during this period i have been facing a lot of problems and difficulties and suffring huge losses and mental harrassment due to the behavier of the person at Nokia Centre . i have been puzzled and tortured mentally by them. After repeated requests they have not provided any contact no of Nokia Co.
Sir I and my family members love to use Nokia hand setfor a long period. But During lastthree weeks i have suffered huge lossess and mental shock due to cheating of nokia centre M.M. Electronics of Kanpur (Tel no.[protected]
I request you to kindly provoid me a change set in the place of the existing set, for which i shall feelhighly obliged.
ThankingYou.
Your Faithfully
Wseem Khan
11/158,A
Gwaltoli Maqabara,
Kanpur
Mob: [protected]

M M IMPEX — MENTALLY HARRASSED FOR BILL PAYMENT

I LODGE MY COMPLAINT ON 21ST DECEMBER AND 15TH OF JANUARY TO COUSTOMERCARE DEPARTMENT REGARDING UNDUE CALLS REGARDING PAYMENT OF BILL WHICH WAS NOT DUE AND ALSO AFTER BILL PAYMENTS CALLS CAME FROM RELIANCE COMMUNICATIONS. I ASSUERED BY THE EXICUTIVE THAT I WILL GET FEEDBACK WITHIN 48 HOURS REGARDING MY COMPLAINT, BUT NO FEEDBACK GIVEN OR NO REPLY I RECIVE FRO RELIANCE COMMUNICATION. I ALSO GAVE SO MANY EMAIL TO COUSTOMERSERVICE DEPARTMENT, BUT I RECIVED REPLY REPETEADLY THAT MY FEEDBACK IS SENT TO MANAGMENT TEAM REGARDING MY COMPLAINT. I ALSO GAVE THEM FINAL NOTICE REGARDING MY COMPLAINT. I ALSO ASKED THE NAME OF DIRECTORS AND ADDRESS OF OFFICES OF THE DIRECTORS AND ALSO I ASKE THEM AFFICEANCY OF THE MANAGMENT TEAM OF THE RELIANCE COMMUNICATIONS, THAT HOW MUCH THEY GIVE SERVICE BETTER TO THE COUSTOMERS.
I DECIDED TO TAKE LEGAL ADVICE FROM MY ADVOCATE REGARDING MENTALLY HARESSMENT GIVEN TO ME ON PHONE FOR RECOVERING OF BILL PAYMENT WHICH IS NOT DUE EVEN. IF ANY BODY WANTS TO JOINE WITH MY LEGALE ACTION IF I TAKE CALL ME ON [protected].

VIPUL VORA

Dear sir,
This is kind to inform you i have nokia 6265 reliance mobile, i m facing lot of problems due to this mobile i m not satisfied with your service/mobile please suggest what i do. it is under warranty/gurranty.please help me.Thanking You
SANTOSH KUMAR
Greater Noida,U.P
Mob:[protected]/[protected]
Mail:[protected]@gmail.com/[protected]@yahoo.com

Respected Sir,

My old battery number is[protected]N[protected]. I had given it to the local Nokia Priority dealer for replacement on 28th August 2007 after the blast on charging episode/controversy.

I am sorry to inform you that he has replaced my old battery with someone else's old battery. He had not given me a new battery. The battery he has given is of the following numner:[protected]O15411TA10509.

Sir, even if this battery is new, i think he has usd it for 4-5 months n then given it to me.

We request you to kindly give us a new battery that we have been assured of.

Thanking you,
Prakash Agarwal, Siliguri, Cell no:[protected]

I am not satisfied your service centre, Allahabad. Narain Automobiles, Mobile Hut, Allahabad.

Maine 02.09.2007 ko Nokia 6300 purchase kiya from Computer & Mobile Telecom, Bus Stand, Karwi, jiska invoice no. 93, dated 02.09.2007 hain. Lekin Nokia 6300 mein shuru se hi problem thi, lekin ise main nahi dekh paya tha, phir main is set ko 25.09.2007, jiska job sheet no hain 27571 hain, ise main Narain Automobile, Stanley Road, Patrika Chouraha, Allahabad mein diya. After repair ye set 23.10.2007 ko mujhe mila, parantu problem wahi ki wahi rehi, tab maine turant Mr. Sandeep Kumar, Nokia Care, Allahabad jiska mobile no. [protected] hian, maine phone kiya ki problem same hain. Tab unhone kaha ki is set ko dubara de dijiye, phir hamne bola ki mujhe ek standby me set dijiye to main ye set aapko de doon, unhone kaha ki humlog standby mein set nahi de payenge, unhone hi kaha ki aap jab doosra set intezam ker lijiye taki aapka kaam nahi ruke. To maine kaha ki thik hain jab mere pass doosre set ki vyasth ho jayegi to main de doonga ye November ki baat hain. Kal yani 25.02.2008 ko jab Nokia Care, Narain Automobile gaya to unhone khol ker dekha ki usme ek pench nahi hain aur plate ki jali nahi hain. Unhone is set ko lene se mana ker diya.

Aapko main bata doon ki Main bhi ek Computer Dealer hoon, mujhe phi pata hain ki under warranty mein kaha se kaam karana hota hain. Unhone kaha ki ye set agar main bhejta hoon to Lucknow service centre wale accept nahi karenge.

Ye bataye ki ismein meri kaha fault hain, Jabki sara kaam maine service centre ke through kaam karwa reha hoon. Agar service centre wale hi aise kaam karenge to customer ka vishwas hi uth jayega service centre se.

Ab aap hi bataye ki main kya karu. Main waise hi set dubara wapas le aaya hoon. Nokia 6300 ko main ab dustbeen mein dal diya. Ab mera Nokia 6300 se tang aa gaya hoon, ab bhavishya mein bhool ker bhi Nokia ka koi set purchase nahi karunga.

with Regards

Deepak Shrivastava
Computers Engineer Network,
Shri Narayan Bhawan,
Bedipuliya, Chitrakoot - 210205.
Cell No. [protected].

Ye mail mere pass 26.10.2007

Dear Mr. Shrivastava,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.

Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

http://www.nokia.co.in/nokia/0,,45554,00.html

Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:

1. Complete address of the Nokia Care Centre where the handset has been submitted

2. Latest Job sheet number and date of submission of the handset

3. Previous Job Sheet numbers and their respective dates of submission

4. Your alternate contact number

The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Prashanth MM
Nokia Care


-------Original Message--------

From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300



[THREAD ID :2-2K6KIF]

Dated : 25.10.2007

Dear Sir,

This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.

The following problems increases.

01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.

Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.

I have purchase this mobile set 02.09.2007.

Thanks

Deepak Shrivastava.
Mobile No. [protected].

Dear Sir / Madam,

I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.

He is not received my mobile set following conditions

01. Petch nahi hain.
02. Plate ki jali nahi hain

Contact Person Mr. Sandeep Kumar. [protected].

Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.

On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:


[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>

Date: Feb 25, 2008 3:15 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Service Provision
To: NokiaCare <support.[protected]@nokia.com>


Agar mujhe complete solution nahi mila to majboor hokar Consumer Forum mein jana pad jayega.



On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main Allahabad se mail aapko ker reha hoon.



On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Dear Sir / Madam,

I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.

He is not received my mobile set following conditions

01. Petch nahi hain.
02. Plate ki jali nahi hain

Contact Person Mr. Sandeep Kumar. [protected].

Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.


On 2/25/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,

Thank you for emailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia 6300. We would like to inform you that we are not in a position to provide you the duration of the service provision of your phone. However the Service Job Sheet created at the time of handset submission would provide the tentative date of delivery. We suggest you to contact the Nokia Care Centre on the date in order to collect the handset.

Further we request you to submit your phone at the Nokia Care Centre and revert with the details mentioned in our earlier e-mail correspondence.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Prashanth MM
Nokia Care


-------Original Message--------

From: "ext Deepak Shrivastava, Chitrakoot" To:
CC:
Sent: Sunday, February 24, 2008 10:43:58 AM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern



[THREAD ID :2-2UN4DT]
Agar main is set ko 25.02.2008 ko service centre mein doo to kitne din ke ander mujhe ye set repair or replacement hoker milega, confirm kerke bataye. Taki main doosra set purchase kerne ke liye sochu.



On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main samjhoonha Ki Maine Nokia 6300 purchase kerke ek juan khela hain. Maine is set ko 02.09.2007 ko purchase kiya tha Rs. 8800/- Invoice No. 93 dated 02.09.2007. Main samjhoonga ki maine 8800/- ka ek juan khela hain.


I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.

The following problems increases.

01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.

Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.

I have purchase this mobile set 02.09.2007.




On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main is baar Nokia 6300 ka replacement loonga, agar repair hokar milega to main ise dustbeen dal doonga. Main bahut tang aa gaya hoon is set set. Isliye Nokia 6300 ka New Set Chahiye nahi to main ise dustbin dal kar kisi other company ka set purchase ker loonga. Abhi tak is set se Airtel ka Internet chala reha hoon. Agar achcha sa repalcement milega to thik hain otherwise BSNL ka broadband lekar Internet chala loonga aur kisi doosri company ka mobile set lekar apna kaam keroonga.

Deepak


On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Mujhe is set ko badal ker diya jaye. Main aage se is set ko lekar koi problem nahi honi chahiye.



On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Please arranger the one mobiel set (internet facilties) for the timing to me immediately.



On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:


[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 23, 2008 6:31 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
To: NokiaCare <support.[protected]@nokia.com>


Dear Sir / Madam,

Ab ye Nokia 6300 bahut adhik problem kerne lag gaya hain. Mujhe ek subsitute ek hand set diya jaye taki main is set ko service centre mein de sakoo. Kyunki is set se main internet bhi chalata hoon aur isi hand set se communication bhi hota hain, Mere pass doosra koi set nahi hain. Islie mujhe jald se jald ek handset diya jaye taki is hanset ko service centre mein de sakoo.

Mere previous job sheet no. hain 27571, dated 25.09.2007. Please arrange alternative handset immediately to me for use internet and other facilities.

with Regards,

Deepak Shrivastava,


On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.

Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

http://www.nokia.co.in/nokia/0,,45554,00.html

Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:

1. Complete address of the Nokia Care Centre where the handset has been submitted

2. Latest Job sheet number and date of submission of the handset

3. Previous Job Sheet numbers and their respective dates of submission

4. Your alternate contact number

The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Prashanth MM
Nokia Care


-------Original Message--------

From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300



[THREAD ID :2-2K6KIF]

Dated : 25.10.2007

Dear Sir,

This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.

The following problems increases.

01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.

Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.

I have purchase this mobile set 02.09.2007.

Thanks

Deepak Shrivastava.
Mobile No. [protected].

Frustrated with Nokia mobile!


Dear Mr. Shrivastava,

Thank you for e-mailing Nokia Care.




In reference to your enquiry, we would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment. Various factors like comprehensive assessment, availability of spare parts, nature of concern, type of service provision required etc would affect the duration for service provision of your phone.



Further, we would like to reiterate that in order for us to assist you in the best possible way; we require your phone to be present in a Nokia Care Centre. Hence, we suggest you to submit your phone at a Nokia Care Centre and revert with the details as requested in the previous mail. Please be assured that the matter will be looked into on a priority basis and we will look into expediting the service provision process.

We look forward to your continued patronage towards Nokia products and services.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Grover Marshall
Nokia Care


-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot"
To:
CC:
Sent: Sunday, November 04, 2007 10:14:43 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern


Dear Sir / Madam,

When I deposit this mobile set to your service centre, how many days repair or replacement this set to me. Give me details to me? Because I have not communication without mobile set.


On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.

Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

http://www.nokia.co.in/nokia/0,,45554,00.html

Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:

1. Complete address of the Nokia Care Centre where the handset has been submitted

2. Latest Job sheet number and date of submission of the handset

3. Previous Job Sheet numbers and their respective dates of submission

4. Your alternate contact number

The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Prashanth MM
Nokia Care


-------Original Message--------

From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300



[THREAD ID :2-2K6KIF]

Dated : 25.10.2007

Dear Sir,

This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.

The following problems increases.

01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.

Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.

I have purchase this mobile set 02.09.2007.

Thanks

Deepak Shrivastava.
Mobile No. [protected].

Sir,

I brouht new nokia moble 3110c on aug month 2007 in mobile store (Mylapore, Chennai). 1st month it worked properly, but day by day it started to give problem by restating the for 3 times and it will switched off, today date is 12/03/08, till date I have given 5 times for service. i dint get proper resolution for this, what i have to for to rectify for this problem.

sir,
myself vineet, working in khanna hyundai kanpur as part manager. i have nokia 5200. my problems is that my phone speaker had turned off since 20 days ago, after this i had shown my mobile in govind nagar(kanpur) nokia service center.after one day my mobile has repaired but after two days same problem is stand front on me.& till today i have repaired my mobile 5th times...but approx. two or three days speaker is normal & again i have to go there...plzzz kindly say him that they should give good service not temporary.b'coz we also gives good service to our hyundai costmers...
thank u...

pls. tell me ki nokia 5610 music express ka panal andhari, mumbai main kidhar milega

I have purchase the nokia mobile 6300 music version before 3 months but nowadays my mobile stared hanging . i had done a serviceing from nokia gallary but there is no any kind of benifit for me. pls give me a solution

MY MOBILE HAS BEEN STOLEN MY EMEI NO:[protected]
MODEL NO: 3110 IN BLACK COLOUR CAN YOU HELP ME IN THIS
MATTER I HAD PURCHASE FORM VIRAR EAST FROM MAX ELOCTRONIC ON 19/01/2008
MY BILL NO IS : 204
can you trace the mobile or will the company give me replacement
if its in warranty

nokia 6265 phone — MOBILE BILL & NETWORK

Dear Sir, i went to Vaishno Devi .There was no network after Jammu in Katra, Vaishno Devi but surprisingly ad. is being shoen on TV for network at pilgrims places .WHY such misleading ads. Please reply

I PURCHASED NOKIA N72 FROM THE MOBILE STORE ON[protected] AGAINST BILL NO.UT/01374/00001/1346 WITH IMEI NO.[protected] AT RS.7949/-ONLY. I FACED A PROBLEM WITH MY MOBILE ITS MEMORY CARD WAS NOT OPENING. I RUSH TO NOKIA CARE CENTRE ON DT[protected] JOB SHEET NO.[protected]/080922/83

AA ELECTRONICS, 106-B, SUNRISE PLAZA, UPSTAIRS BAKEWELL BAKERY COOPER ROAD AMRITSAR. PH.[protected] EMAIL ID: [protected]@nokiacareindia.com

AA ELECTRONICS THREE TIMES REPAIRED MY HAND SET BUT THE PROBLEM WAS STILL UNSOLVED.THEN AA ELEC. TOLD US YOUR HAND SET IS HAND TAMPERED. WE CAN NOT COVER YOUR SET UNDER WARRANTY. BUT I NEVER WENT TO ANY OUT SIDE MOBILE MECHENIC. WHEN MY CELL IS IN UNDER WARRANTY WHY I WILL REPAIR MY CELL FROM OUTSIDE MECHENIC BY PAYING AMOUNT WHEN MY SET IS UNDER WARRANTY. AA ELEC IS TAMPERED MY SET AND WANT TO CHARGE MONEY FROM ME FOR HIS OWN POCKET.

I AM VERY IRRITATED FROM NOKIA SERVICE. I REGISTERED MY COMPLAINT AT NOKIA CARE AT TOLL FREE NO.[protected]. MY CALL REFERENCE NO. IS 2-3EBK67.

REGARDS,
RAJIV SHARMA
36, RAM NAGAR I/S KANGRA COLONY
AMRITSAR
CELL-[protected]
Sharma.[protected]@gmail.com

I have purchased a NOKIA mobile 2630 four months back from
Qatar market. I took it to my native place in India on my vaccation. After two weeks immediately the mobile become dead
I showed it to my near NOKIA service center. They told it's board
has gone. Now what I want to do. Actually this moblie is very
poor quality. Looking very nice, but its performance is very bad.
By mistaken I purchased China made mobile.

dear sir .
i brought new nokia handset n82 just 4 months back from nokia priority amritsar.. it resarts on the very first day . i ignore it ... when i download some data from internet it hangs some times and again resarts... i thought that it is due to virus ... but i had installed antivirus on my pc as well as on mobile . but the problem is not solved ...
after few days fron the date of purchasing the display of the phone goes to b blank or sumtimes dotted. my hanset is never falled dowm from me ... when i go to nokia care at "CRYSTAL CHOWK AMRITSAR " Where VIMAL SAREEN is the head of the centre. i go to them and show the problems.. they said to leave it for 2-3 days .. after 3 days i got the handset . i came home the problem again occurs... next day i again went for nokia care and tell the problem . they again said to leave the hsndset . as they are going to send this at HEAD OFFICE at CHANDIGARH .. they gave me the job sheet . i went after 15 days .. the set was full of scratches as i hv given with full lamination. i was totaly shoked. but i was crazy for that i iam getting set .so i brought it at home .next day handset creats again same problem with addition of one more problem that is auto disconneced of network...
i again went to nokia care and tell all the problems which my handset is creating...they again said to leave the handset to them.. after 4 days i went back . but again the problem is not solved but again with one more new problem that is" display light are very bright near from joystick key ... as look like that water is fallen on the screen.. again i submit that to them ..

this time my hanset creats these prolems which are following:

1) resart automaticaly.
2) hanging.
3) auto disconnected of network.( during call poor network catches)
4) display blank after hanging.
5) display lights glow...

i said to replce the set ... they said ok ..
but after 21 days i went to nokia they gave me again that set(my previousfaulted set). and said to me that it is newone. with previous body... but when i check life timer and serial no through dailing *#92702689# and *#06#. it was my previous hanset they have just changed my emei no. sticker.. they are making me fool. when i shw all this they were shoked ..
they again said me to get new hanset 3 days /. when i went after 3 days . they have changed my orignal body with duplicate .. nw i m using duplicate body. i[censored] say i can show u that... but i want some strict action against them and my orignal nokia n 82 body... my mb. no is... [protected]. simar amritsar punjab. plz help me sir ... and reply me...
simranjit singh . thanks .

I am purchase New Nokia 7210 on 21st Dec, 2008 This Nokia Mobile i will lost on 27th Dec, 2008 can u help me my Mobile agian meet me Sir, Can Help Me.

I rqested for Nokia Gallary Sir.

Nokia battery BL-C5 — Nokia Battery BL-C5 causing mental disturbance

To Quality Manager,

Nokia

I am using Mobile Nokia 7610 and having battery BL-5C with product id[protected]N315G10415293

There is advisory released from your side that these batteries are faulty but my battery is not showing affect at the following link.

http://batteryreplacement.nokia.com/batteryreplacement/en/

Even it is now showing in the affected range my handset gets heated whenever I charge it and the heat is more in respect of other mobile handset which I am having.

Also I have observed that there is bulge on the battery and I am scared that it will get explode anytime.

I have attached the snaps of the battery for your reference and request you to provide the replacement of this battery.

Hoping for positive reply.

Dear Sir,
I want to inform you that my NOKIA 5220, JOB SHEET NO[protected]/090406/39 purchase on 1 sep 2008 is not working well .I have given for repair to nokia service centre KN SERVICES, 341ST FLR CORNER MARKET NR CHICK FISH .MAHARISHI DAYANAND MARG MALVIYA NAGAR, NEW DELHI
for 2 times .But I was not satisfy after the repair .So I submitted it again and asked for the new replacement or money return.I have talk with MR AMIT contact no [protected] and he told me to collect the mobile but i don't want to collect it either i want replacement or money return .He disagreed it.Because I know the problem is with the set .
The following are the problems...
1.Mobile handset hanging during continous talking .
2.It goes switch off anytime.
3.After switching on the display screen does not appear.

I want to complaint it to the consumer court .
please do needful as soon as possible



Thanks
SARITA DEVI
CONTACT NO [protected]/[protected]

My nokia phone is working a lot of problems. i brought a nokia 5130 on dated 17 oct 2009. After 2 days it gives many problems. its music player and display is working not properlly. the songs was jumping and display show blank. when i called somebody the voice was not clear. I have given three times to Nokia care center at sector 35 Chandigarh. but still is not working properly. First time Nokia care center told me it has software problem then 2nd and 3rd time say hardware problem but its proplem not solve. Plz help me about this problem If there is no positive reply, I will be moving either to the consumer courts and suggest the people don't buy nokia's mobile.
From:
Seema
[protected]

Reliance — not solve problem & reduce blc

maine custumer care ko shikayat kri........mera blc kata gya tha...........miss call alert activate kr k jiska koi msg nhi milte thai.......................

Dear Sir,
I have purchased a nokia handset 1602 with one year warrenty It has a problem it is always hanging in order to start again i had to remove the battery and then insert the battery then it starts for some time but after 10-15 min it again hangs i had told the shopkeper to replace the mobile but he told its a company fault i cannot replace it you have to launch a complain to nokia company Hence please solve my problem.
with warm regards,
Anil H Singh

Nokia — battery not given by the service centre due to misplacing of receipts

i m having nokia 97 mini nearabout six month old my batery was creating problem and it was on guarntee/warrenty period, i contacted noikia care centre ashok vihar near satyawati college nearabout holi , a receipts has been given to me for it and was asked to come after 15 days but in the mean time my receipts was misplaced after 15 days i asked them to give me the replaced batery but the nokia care centre refused to give me that bateery in the absense of the receipts i the reason they mentioned to me that how they know that it was your battery i sugges them that u can check it with your records, but the same time they refused to me and they told me that they dont have any records of the battery , this is very surprising to me how can it be possible that they dont have an alternate records of the received the battery, in the same time the owner of the nokia care centre misbehave with me and said jo karna hai wo kar lo hum battery nahi denge. the employees of the care centre know me very much because before some day i got my nokia mini from that shop, and they charge me 9500/- rs. for it.. this is very shoking to me that they even dont know how to behave with the customers... my name is sanjeet and resi. in 5/345 trilok puri, delhi 91 my no. is [protected]

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you. Please mention your name on subject and add your contact in the mail.

Regards,
Team Nokia

Nokia — Harassment and Frustration

Hi, This is Piyush Jain, I had purchased a Nokia E5 in the month of Feb’11, IMI num- [protected].

I have been facing technical issue in this handset for last 2 months, it is getting switch off again and again automatically. THE PHONE IS UNDER Warrantee period.

Firstly, I visited Ashok Vihar Nokia care center to get it checked, there they kept my mobile for 10 days, but nothing happened.

Then one fine morning, i visited Shalimar Bagh Nokia care, they charged INR 500 and fixed the issue, however in the same evening mobile has started showing its previous error. hence I had to visit the center again, they taken my mobile, promising that they will send my mobile to Nokia Main care center for deep review. It has been 15 days, issue occurring in my mobile is still not fix..

I am frustrated by visiting Nokia care centers again and again..

Pls look into the matter ASAP.

Regards,
Piyush Jain
[protected]
[protected]@gmail.com

Hi,

Our team has contacted you and as per their update the issue has been resolved. Do feel free to contact us if you require any further assistance.

Regards,
Team Nokia India

I bought my nokia N72 at june '07 end.
However the headphones of the same stopped functioning in a month's time.So I immediately visited Nokia care in Mulund(w) Mumbai 400080.
They gave me the replacement after a month , which again went out of order within three weeks .Again I went back to the service station and got the replacement after another month , but they were found faulty .So far I have not received the replacement.
I am totally frustrated with this and waiting for my headphones eagerly.

Dear sir,
This is regarding my Nokia 6300, bought on 30th Oct'07. from Vodaphone centre at Chembur for 8725 Rs. 15 days later it started to behave erratically, its handsfree wasnt working which i got replacement, and there was no back up battery, the battery wud finish in one day. I went the Nokia care centre at Chembur. My handset was in good condition when i gave them, i warned them to take care of it as it was a new piece. 1o days later i was called to take the delivery, When i saw my mobile i was shocked coz my piece looked worn out with a lot of scraches behind. I refused to take the delivery and they took it back saying it wud be rectified and to give it back. Today i was called again and still the piece is in bad shape, i request u to please change my handset and give me a new one, such an expensive product i cant take in such a bad shape which i had not even used for a month also. for ur reference its no is [protected] and warranty ref no is APAINY[protected]. I hope u will act on my complaint soon. Thanking you hope to get a favourable response.
Shabana Ahmed

I Have Commited a Serious Crime on 05th nov2007 When I Purchased NOKIA 6080. Readers please note nokia is a poor company which cannot supply a single head set(which was faulty ) (HS-23) to it's customer from last 2 months.
I have Been Complaining for last 1 months.The customer care from Delhi only gives nice & sweet answers which makes customers happy for few days
NOKIA Is An Undisputed Leader In Down To Earth Customer-Care Service. It Only Phones The Customer That They Are Looking Over The Matter And Are Supposed To Rectify The Same Within 16 days.Any One Who Calls Them, The Same Answer Is Given.

my self nisha ratra manay apna phone 6085 16th nov2007 ko nokia care malviya nagar may deya tha mare phone ka emi no hay [protected] mujhe kaha tha ke mare phone kay badle mujhe koi our phone day gay per abhe tak kuch nahi deya kabhe kahtay hay hands free nahi hay kabhe bettary nahi hay bar bar jaja kar may pareshan ho gai hon plz help me as soon as posible.
nisha ratra

we have given mobile repairing last 15 days but the work has not been done in your mulund customer care office .my mobile serise no 6070 is not done pls revrt me your suggestions

my mobile no :[protected]

I have purchased a N-76 nokia mobile on 7.1.08.From the very beginning I have noticed that there is a manufacturing defect,i.e,every time after I restart my handset I have to again reset the date and time of my handset. I hadgone to the Nokia Care ,37,Shakespeare Sarani,Kolkata-700017,West Bengal and deposited my handset for the said repair. But after delivery I found that the handset was not repaired.I spoke to them,unfortunately except one person none could tell me any remedy.That person told me to come after 15.2.08 as the required software not out of supply.According I went there and again submitted my handset to them on 21.2.08.It was supposed to delivered on 26.2.08.But they failed to deliver on that day and asked me to come on 1.3.08.On 1.3.08 they informed me that my handset was not repaired.Without checking they told me that my auto upgrade was not in my handset and it required to be upgrade.But in my handset auto upgrade function is present.Without checking how can they say this?
Please either repair my handset or replace it.

i have purchase nokia 1650 on 7th of feb 2008 from mobile centre .soon after 5 days it stop working. i have handed it to nokia care but till now i haven't received it . i am vry sorry to say that your service centre has just made me a lot of harashment . and i will be taking severe action if it is not improved.this has caused a lot of damage to me @ my profession.

Nokia N72 — Non-repair of the handset

I submitted my Nokia N72 for repair (No.[protected]) on 3rd March'08 to Guwahati nokia care centre.But everyday I am getting the same message that the handset is under repair and to re-check the status on the next day.How long I have to wait for my handset?Or please replace my set with a new one.

nokia1650 — repairing suggetions of nokia handset.

sir,
i had purchased nokia 1650 before 5 months and it is now in warranty period. actually a one problem is coming in this set. its ringtones are not working and when i press the key pad button to select ringtones it get switch off and restart again. so can u send me details about what is that and how can i get rid off from this problem.

thanking you.

chanchal dua

I have a problem at my cell that its says insert sim while i insert sim into cell

Nokia N72 — given to nokia care for repair,not received so far

Dear sir,
I have given my nokia n72 mobile phone (under warranty) to nokiacare, girish park branch, kolkata for repairing on 29th jan., 09. my job sheet no is:[protected]/090129/8. whenever i call to nokia care asking for my set, i was told that this is under repair in OUR HEAD OFFICE, will take another couple of days...and i will be intimated when it will be ready..., But till today, i have not got my mobile phone.
thanks and regards,
suman adhikari
[protected]
kolkata
india

reset to factory settings. use the code 12345 when asked for. hope this solves the problem for everyone hunting for the solution using google

My camera is not working help me pls.

Nokia care center
I want to say something abut my Nokia 2630 that’s IMIE No is ([protected]) and Charger No.[protected];0675370) I got this Nokia cell out of country (Saudi Arabia) . And that shops kipper gave me warranty card but sir in Indian Nokia care center doesn’t give help. He said to me “we don’t gave any replacement warranty on out of country cell”.
My chargers don’t work properly. I want to replace.
So I want to say you, what is use of Inter national warranty card.
it's mean National warranty card is use less .
"I hope your company can help me "


By

Nokia Customer

Name: Mohammad Anas
Address: Dariya khan Gandhi Nagar Basti (U.P) India 272001
Contact No. +91 [protected]

I bought my nokia N72 at june '07 end.
However the headphones of the same stopped functioning in a month's time.So I immediately visited Nokia care in mulund(w) mumbai 400080.
They gave me the replacement after a month , which again went out of order within three weeks .Again I went back to the service station and got the replacement after another month , but they were found faulty .So far I have not received the replacement.
I am totally frustrated with this and waiting for my headphones eagerly.

I am ajit jha i gave my mobile in nokia care center at ranchi,on 8 jan 2008 the emi no. is
[protected]. They told me that my mobile is given in a week but today is 21 feb &i not got my phone.whenever i enquire they dont give any conform information.i am suffering from mental trauma.

My Nokia N73 Is not respondig After booting.What can I do?
Please Help!

I bought my nokia N70m at Oct '07 end.
However my display is not working from 10th of june 2008. Tey told me that in Ranchi it is not posible to do so i will send this to Kolkata after 18 days they have no answer of my any query

I am totally frustrated with this and waiting for my phones eagerly.and i sugest every body plese do not beleve in nokia and not take the noakia phone because the service is very bad. I an totally unsatisfied and hate noikia.
pp compund nokia care center and when i walk there almost all are the same case.

i want to know by using 2 gb memory card on nokia 7210 supernova ( its slow or not)
and updating the mobile ?

its work.
or not

i purchased 7210 supernove 3 months ago, but due to some problem i submitted my cell phone in nokia care centre at jail road, they commited that they return my cell phone within 10-12 days but now 1 month and 1 day has gone, and the i have visited nokia care more than 6 times in last 1 week. now i am fully frustrated by nokia, in future i will not connect with nokia, , , ,

My BL-5C battery no. is[protected]N[protected] which I registered with NOkia batteryreplacement.nokia.com on 6.8.2007. I didnt get the replacement till 8.10.2007. On 9.10.2007 I talked to nokia customer care at Ph. no.[protected] and I was asked to wait. Again on 07.10.2007, I talked to customer care and they asked me to visit their customer care center to collect the new battery. Today I visited customer care at Preet Vihar. They informed that they do not have stock with them. they have noted down my Phone number and advised me to wait for their call. I hope to get the replacement in a week time. KIndly pray for me

my new bl-5c number is
[protected]
L[protected]

dear sir,
am an individual businessman, using cell for more than 6 years & till date i have not used any other set apart from Nokia.
on 24/11/06, i have purchased 6681 set from Cell Time (nokia priority dealer), Shimoga (Karnataka) vide Invoice No.7088 for Rs.11,790/-.
But within a span of 5 months i got swap set through Exchange Note Job No.BAN0109929 dt. 14th June 2007 from Brightpoint, Bangalore for the reason that the set could not be repaired. but again i got problem with the set and have handed over to the above shop vide service job sheet no.[protected]/070816/11 dt. 16th aug.2007. i was surprised when i heard that the above swap set was returned to the dealer from bangalore service office stating that "outside serviced, heavy flux" with a caption "RWR", but when i argued that how can i give the set to service outside when i am having warranty, they again sent the set to bangalore service center & till now i have not received the set. this has forced me to buy another new cell from my pocket (that too nokia set), but now i am confused with the below points:
a. swap set means new set or serviced one (since my old set was full black, i got swap set which is not full black).
b. if the swap set was new one, then why they have mentioned RWR for the swap set when i returned it the second time.
hope you will understand my problem & will do the needful with a feed back to my above email address.
thanks n regards,
krishna

I had a NOKIA N95 handset purchased on 15th July' 07 form Bangalore.
My Nokia N95 is stolen on 22nd Aug'07 time: 01:09 hrs. and , I am trying ot track the same form last few days.

If possible please hlep me to find it as early as possible, Reason for tracking is a genuine one , Because I have all importand data on my Nokia N95 phone which is very confidential and I dont want it to be used by anybody and missuse it.

My job is in danger, my company has given me a show cause for the same asying that you have done it purposely to manuulate the secret company information with other people for sake of money. I am on a very serious problem, please inform me in what possible ways anyone can help me. My NOKIA N 95 IMEI No. is : [protected].

I ma the only person in the person earning for them, If I odnt getm y handset bak, I will be thrown out of my company. Please help me for humanity sake.

I will be very very thankful to the person who helps me to get my handset back.

Regards,

Deedar Singh
Please contact me : +91 - [protected]
Email : deedar.[protected]@wipro.com
[protected]@gmail.com

I have applied for my new bl5c battery on 14th august 2007.
Battery no:[protected]N[protected]

Address:
Sandip Mukherjee
2 Kali bari road
Kolkata 700030
West Bengal
India

Resp. Sir/Madam ,

This is regarding Replacement of BL-5C Battery.

Myself , My Father & uncle had registered complaints in the month of Aug for batery replacement.I had checked at Nokia Care Centre for same but your reprentative replied that it will be couried at the said adressess as per your complaint form.But till date none o[censored]s had received battery. So your kindly co-operation is required for this issues.

I hope this issue will resolve ASAP.

Waiting for your +ve reply.

Thanks & Regards,

Nitin Behere
Lear Quality
Ln
Lear Corporation ,Nashik Plant
Email: [protected]@lear.com
Website: www.lear.com
Phone: +[protected]/64
Fax   :+[protected]
Mobile : [protected]

My BL-5C battery no. is[protected]N[protected] I registered a complaint for replacement with NOkia batteryreplacement.nokia.com in the month of August. They replied that it would be posted soon. I urgently reqire its replacement as I m a resident of a small village in Haryana. Right now I m studying in Chandigarh n Soon my course is going to complete so kindly cooperate n tell me when u will get my battery replaced

I hope this issue will resolve as soon as possible. thanks and regards


from: Archana
Email: [protected]@rediffmail.com

i want nokia customer care number

send us solutions of various customer problems related to their software.

Dear Sir/Madam
i have bough a Nokia6300 from Bansar Mobile
Bustand,Gangapur (bhilwara) on Dated 06.11.2007,today i had a problem in my Mobile Hand set so i went to Your Nokia Care Bhilwara (Rajasthan) and i wanted to know about my mobile problem.Your staf[censored] use to sit in that care center they did not enen talk to me and just refused to attend the problem.
i am very sad with your this customer service

sub : i want my mobile accessories back
dear sir ,
i had a problem in my mobile N91 8GB accessories(Headset,Adapter,cable wire)then i deposited these items in your Nokia care center on 30/oct/07 and my target delivery date on 20/nov /07.I am a businessman i have not enough time that's why i was going to received my accessories on 29/11/07 but your staff treat me very badly and saying that's your mobile accessories not coming from headoffice. Then i was enquiring from nokia care centre they told me your mobile accessories had been sent before your target date 20/nov/07 to nokia care centre.I was again going to nokia care on 3/12/07 to received my set accessories but now again your staff treat me very badly and saying that's your mobile accessories not coming from headoffice.
Sir i want my accessories back i[censored] don't give me a answer which satisfy me within 36 hours then I will send to your company a legal notice from consumer court by my lawyer .
Job sheet number :[protected]/071030/41
my mobile no : [protected],[protected]

Dear Sir,
I bought my Nokia mobile (model no.5300 express music) from RS Communication Nokia Priority dealer , Krishna Tower, Jail Road,Fancy Bazar, Guwahati on 24.1.07, the invoice no. of which is13379.The details of the mobile are the followings:
1. Mobile Serial No. –[protected]
2. Battery No.-N502E20364796
3. 11007158
On 05.03.07, I deposited the mobile in Nokia care(HCL) Garima Grand, B. Baruah Rd. Guwahati because of speaker problem, the job-sheet no. of which is [protected]. The fault was duly repaired and I took possession of the mobile. Next I had to deposit the mobile in Bright Point(P) Ltd. Nokia Care Center,G-201 Office Tower, City Center, Salt Lake City, Kolkata, due to defective software and automatic switch off etc., the job-sheet no. of which is KOL 0128857. Here also, the problems were repaired and I took possession of the mobile.
When my mobile started showing problem again, I took it again to Bright Point (P) Ltd. Nokia Care , where I got to know that the servicing center is no more operative and asked me to take it to any Nokia Care or HCL, and assuring me that there would be no problem because of the fact that they were an authorized Servicing Center . Then I took the mobile to Nokia Care Center (HCL) Sakespeare Sarani, due to occurrences of black lines in the display and bad networking. After a through examination and checking that the mobile and its problems fall within the Warranty Ambit, they took the mobile in their custody and issued a job sheet bearing the No.[protected], with the return date of 12/11/07. On the assigned date, I was informed that they could not repair the mobile because it was tempered with.
I was totally shell shocked because I have never given it for any unauthorized repair because it was well within the Warranty Period. So, if these people are claiming of tempering, then it must have been tempered in the so called AUTHORISED NOKIA CARE CENTRE.
I sincerely hope that you would take care this issue at the earliest as I am facing huge difficulties because of the absence of the mobile and kindly inform me about the developments in this regard .
Regards
Yours sincerely
Hafizur Rahman


P.S: my e-mail id- [protected]@yahoo.co.in
Contact number: [protected]

i am forgot my password my phone N72.and ichanged his security password.plz.help me and contact at [protected]

Sir,
I have lost my Nokia 3500c phone at gurgaon.
Can you help me to track my phone or any help regarding lost phone
model :Nokia 3500c
IMEI : [protected]
ITEM : 002B847


Thanks,
Heeresh Tiwari
Gurgaon
[protected]@gmail.com
mobile: [protected]

hi
i have deposited nokia 1208 for repairing in nokia centre.they ak me to collect it back in a week after that they told me to come again after a week without telling any proper reason .again they told me to come after 15 days when i come they told that my set is replaced with new one for which i have again wait for a week. in mean time i have to buy a new set.at last they agree to give me a replacement set that is old one with scratch on screen & also in bad condition now again they pressurize me either to take it or i have to wait for some more weeks.
thanks
vipin singh

sir

tell me
what is prize of display screen of n95


contact me on [protected]

Nokia — very badly treated at nokia care center

sir...,
we have recently visited your nokia care center addressed:ashish electronic 565/5,cemtary road,fountain chowk,ludhiana for reparing our nokia cell phone and we have been treated very badly. Your executive named MISS/MRS.POONAM have no manners at all and she don't know how to deal with their customer...actually reparing had taken some more time than there routine closing time and they have switch off all their fans and ac's inspite noticing that we are sitting right at there place..moreover when we request her to please switch on the fans atleast! she started fighting with us and when we said that we'll complaint about her to their higher authorities she very attitudely said that,"YOU CAN DO WHAT EVER YOU WANT"...and she do not switch on the fans..sir we have been using your services from last 10-15 years..we do not have such a desperate behaviour at all...you know very well sir that nowadays we have such a dyanamic and competative environment only a mere negligence can shift the customer preferences to any other company..from this experience we will think atleast 10 times before using your service....
please take some strict action against that person
yours faithfully
ishan
customer

dear sir
i have a nokia 3220 phone. i m internet user of this phone. but memory problem is my problem.
when i brought to this phone in shop.when this phone gallery memory is 2 mb.and downloading some tone movies wallpapers 3 gp etc.games application also downloading. and next day i m deleting gallery downloadoing and fill up application s some games and some applications . so application folder is full .and then gallery is not aloow to any downloading. so a m deleting applications item . yet is not allow is this . please solution this .
my number is [protected].

I have bought a nokia 6058 one month befour.Upto how much size memory card i can use,also i have a problem with my ear phone.can i get the proper solution for this.

please... help me... i cant unlock my nokia 6233 keypad because i forgot the code... is there any way to access the contacts and messages... i have changed the default code 12345... please help me... please mail me the solution or contact number to [protected]@yahoo.co.in

I had given my Nokia mobile to Nokia Care in Koramangala, Bangalore 2 months back, and suddenly in the last 2 -3 weeks, the people at the center started behaving strangely.. They claimed that my mobile had been despatched to me already, and my complaint is closed. When I threatened them of dire consequence, they mentioned that the mobile had been stolen, and they would replace it. 2 days back, they gave another mobile as replacement, but the mobile was damaged, and was in disrepair.. When I again threatened, I would go to the consumer court, they asked me to come again, and they would repair the phone and give me..

On enquiring around, I suspect there is a scam going around.. I understand that some of these Care centers have started to claim lost phones, as there is a significant value for second hand phones in the market.. So, the centers may be claiming lost phones, and selling them in grey market at much higher price than they would get by fixing the problem.. and throwing up their hands, and doing robbery in broad daylight...

Customers going to Nokia care centers BEWARE : Please keep your original job sheets with you at all time, and make sure your mobile IMEI is safely recorded, and keep all bills handy. Also, if possible, avoid going to the Care centers, and probably use trusted people to handle the jobs for you. At the rate of 10000 + Rs, scamming like this, and stealing mobile phones in the name of NOKIA is a great idea.. Unfortunately, there is no way to reach Nokia senior management in India.. If somebody is watching this post, please make sure that the scamsters are punished, and not allowed to get away with daylight robbery... Nokia's brand image in India is in danger..

i want job in u r company plz i need job is urgent.plz reply me my contect no is [protected]

software resetting for virus affect mobile model N70m

sir i lost my mobile on 17 th may 2008.I want to trace and get it back.plz can u help to trace get mobile back.
mobile model -Nokia 3110c
color -Black
no-[protected]

plz help to get my mobile back


thanking u sir

Dear Nokia care team,

I hade Nokia N-70 (one year old), to day in front of vidhanasoudha at BJP's new government shoran in ceremony some bobby have flicked my mobile in that huge crud.

Now how to track my lost mobile, in that memory card I had lots of old memory like my new born son voice, photos...

I am deeply disturbed with this incident,

So is their any way to track my mobile N-70, if it is please give the detail,

Because even if I give the police complaint will it help full?.

Pls. guide me.

With thanks.

N.GIRISH
[protected]@gmail.com

Hi

Recently I have purchased NOKIA 3110 Classic .Recently, I mean 2 months back.
At the time of purchasing the phone from your dealer, I have purchased MEMORY CARD for that.

PROBLEM :
Phone restarts automatically when I try to copy any music files into the MEMORY CARD.
Not only the music file, theme files also.
I didn’t try with other files.
When I delete some file, it works.
And I came to known that, memory card for this model will not effect by virus .


Please revert back this mail


Regards
Nagarjuna

Dear all,

I hade Nokia N-70, IMEI no – [protected], Item no -0037364, Mob-no [protected](Air tell) (one year old date of purchase[protected], on[protected] in front of vidhanasoudha at BJP's new government shoran in ceremony Bangalore, some bodby flicked my mobile in that huge crud.

Now how to track my lost mobile, in that memory card I had lots of old memory like my new born son voice, video clippings & photos...

I am deeply disturbed with this incident,

So is their any way to track my mobile N-70, if it is please give the detail, Pls. guide me.

If anybody found please contact to my mail [protected]@gmail.com,

With thanks.

N.GIRISH,
#19, NHCS Layout,
8th main, Vijayanagar,
Bengalooru-560040.
Mob-[protected], [protected],
[protected]@gmail.com,

Dear Sir,

I had purchased Nokia 3110 on 30.01.08 from Subhiksha Trading Services Ltd. Chandigarh Road, Ludhiana, PUNJAB.

BUT now this mobile has been lost at UNA Himachal Pradesh on 28.06.08. May U help me that how to track my lost mobile,

I am deeply disturbed with this incident,

So is their any way to track my mobile 3110, if it is please give the detail,

Because even if I give the police complaint will it help full?.

Pls. guide me.

Balaraj Kapila
Mahajan Vihar,
Chandigarh Road,
Jamalpur, LUDHIANA
Mob. No.[protected]
e mail : [protected]@yahoo.com

dear sir/madam,

i had purchased nokia n73 2 months ago.but few days before it sometimes shows that its phone memory is full even though there is no data in the phone memory.
i went to the nokia care, they changed the software.the problem was fixed for few days but again it is showing the same message that is(memory full del. some data).


plz. tell me what to do????

ketan singla,
singla trading co.,
main bazar, sangat mandi, ,
dist:bathinda,
punjab.
[protected]
e mail:[protected]@yahoo.com

Sir, I have purchased Nokia 2600 classic mobile on 27/03/08, now mobile have Voice, error in Connection etc problem, I send that mobile to the service centre namely Smart Associates, Jeevan sah, Jhansi[U.P.] They are not giving proper response and neglecting my complaint. They have been telling that this mobile send in company so i am agree and i deposit the mobile on that nokia care centre dated 10/5/08 and they tell me that this mobile will be repaired till 7/6/08 but after this date many times i reach the centre they says mobile is not repaired i ask him why they do not give satisfactory answer . Please kindly give proper instruction to the service center and do the needful of customers. Thanks. (My details-Dr.H.M.Soni, D-84, Awas Vikas, TAlpura, Jhansi, U.P.Mobile no-[protected], purchase from Kanchan RAdios, Jhansi, My Job Sheet No.3543 l3, IMEI No.[protected], I also do complaint on Nokia customer care[Complaint No.2-35x0w3] but My problem is not same. Thanks.

nokia is hopeless in service, there attitude towards service is negitive, niether they have any spare nor they have any turn around time

I had bought nokia n 73 of imei no.[protected].I got some problem in joystick button nd in the software of my mobile.i went to the service centre in sec22, chandigarh, they check the mobile and tell me that the joystick will be changed by next day.I am roaming there everyday like a fool and Now its my fourth day and till now they had not changed the joystick and making exuses of shortage of the joysticks.they again tell me to come after 3 days to get my mobile repaired properly.I am complety dissatisfied with this type of pitty service in chandigarh.I am leaving my classes to get my mobile repaired but they are behaving like some irresponsible firm.I hope you will definately help me to make my problem resolved as soon as possible.
thanks and regard
manpreet singh
email id:- m.[protected]@gmail.com
mob:- [protected], [protected]

I bought a Nokia 6600 though I was an employee of competitor company hoping to own a world class mobile. I have been proved wrong by Nokia, though till now all my other decisons have gone in my favor. The main problem with the phone is, it does not connect with laptop thru bluetooth hence, not able to use the phone as modem though I have a GPRS connection. Also, many a times, the party on the other side can't hear what I talk though all other parameter viz., signal etc are correct. This has put me in lot of difficulty and loss of face and few prospective jobs too. Shame on Nokia

Nokia Care Center at New Tippasandra Road (Indiranagar), Bangalore is pathetic. Just a black mark on Nokia's name. No professionalism in their approach. I have been made to slog like hell since a month. They just test your patience. The response I got from the nokia care... totally spoiled my mobile and moreover, aggravated the problem. Its a great regret to find, the Nokia technician at this center are unskilled and uneducated.

"NOKIA CARE CENTER - NEW TIPPASANDRA (INDIRANAGAR) - BANGALORE SPOILING THE GOOD NAME OF NOKIA with their disgusting services"

This center is perfect place for agruing, as you will find many many people arguing over there.

Nokia should take some action

Thanks,
Rohan

WORST NOKIA SERVICE CENTRE - - INDIRANAGAR - NEW TIPPASANDRA ROAD... BANGALORE. IF YOU DARE TO SPOIL YOUR MOBILE COMPLETELY, YOU CAN TRY THERE.

WHERE ARE YOU MR. AREA MANAGER, NOKIA - - DO SOMETHING YA.

RESUME
Vikram gumber
H.NO.5572/2A Ragubir park,
Jassian Road, Haibowal kalan,
Ludhiana
E-mail: [protected]@yahoo.com
CONTACT NO.[protected]
OBJECTIVE
> Always want to give best performance.
> to reach best heights life by sincerity and hard ward.

ACADEMIC QUALIFICATION
> 10+2 From P.S.E.B

ADDITIONL QUALIFICATION
> 3 Year Diploma in Electronics & Communication Engineering.

WORK EXPERINCE
> Worked with Navy videos mobiles repairing 1 year
STRENGTH
> Hardworking &Systematic in work.
> Flexible in nature and talking up the new responsibilities.
> Good Communication & Interpersonal skills.

PERSONAL PROFILE
Name : Vikram gumber
Father`s Name : Sh.Harnam Dass
Langues known : English, Hindi & Punjabi
Marital status : Single

Hi

I am Amar. I bought Nokia 5610 express music in dec. and in ten months my mobile was in Nokia care for more than 2 months. its so frustrating.The service provided by nokia is hopeless. I had given my mobile( it was not charging) on August 16th and till today i didnt get my set back. I had given my mobile in Nokia care BTM layout. Evrytime i go nokia care people say some stories and ask me to come after some days and it keeps repeating.I am so frustrated that i am planning to file a complaint in Consumer court against Nokia care.First time i was given Mobile target delivery date as 30th august, 2008. when i went on that day i was told to come after 2 days. When again i went they gave my mobile back, same way as i had given them( without rectifying the problem-So disgusting, Is it kind of joke going on). Finally they gave me another day after shouting on 14th september. And till today daily i am going, but same old response.I am fed up of this.I think by the time i get my mobile back, my warranty will be over
I am mentioning my Job sheets details

Job sheet No:[protected]/080816/27
Model no: 5610

Nokia care BTM layout people say my mobile is in nokia head quaters and it cant be repaired. They are telling they will give me some other set, but not the new one. I want to know the procedure, if my mobile cant be repaired.Why should i accept some other mobile( other than new one). I want response from support team. I want my mobile back in proper condition within 1 0r 2 days or else i might be forced to take some serious legal action against nokia care.

With Regards
Amar

my has been dead plese stuts my mobile plesae repot on my e mail address nokia hand set 7610 complian no. (job no.)[protected]/081112/12 please repoting my e mail address fathfully costmer .

i bought Nokia 3120 classic mobile 15 days ago. I am facing a problem with the mobile, i can not here when i get a call or making a call without the help of loud speaker

dear sir
i m porches nokia 6300 on dated 8/6/2009, THE Mobile store shop no 1 thakkar mall, S V Road, Borivali (west). mumbai ph 65972622 .
i m porches this mobile but charger is not working. & i call in shop manager but shop manager not replace my charger . my ph [protected], please replace my charger.
& also i don’t got data cable .

sir i m working to repair cell phone from last 10months & i m now decide to got more training in bridco institute in new delhi, after this course can i do got a job in nokia care sir, pls reply soon to [protected]@yahoo.com

i have a nokia1600 mobile, but now the battery is expanded, performance of battery is low ..so tell me about the battery condition..if replacement require then what is price of new battery of nokia(bl-5c)

Date:[protected]
Dear Sir

IMEI =[protected]
I have purchase nokia n97min in[protected]
2nd day onwards i will phaseing the problem
suddenly switch off and restart
please give the solution

Thanking you sir
ch.s.r.p.k.varma

Nokia care centre jaynagar is worst sevrice centre..dey dont have patience to answer the custome queries.

had purchased nokia n73 2 months ago.but few days before it sometimes shows that its phone memory is full even though there is no data in the phone memory.
i went to the nokia care, they changed the software.the problem was fixed for few days but again it is showing the same message that is(memory full del. some data).

pls my nokia 3110 of imei-[protected] bought on the 15th may 2009 was lost on the 16th june 2010. i would need your support in blocking or locking/tracing the phone. thanks

Hi,

I have given my N97 mini, for servicing @ Nokia care in marathalli for some display problem, i have not yet received the same & they told they will replace with-in one hour.

I would like to complaint about this to Nokia higher-ups & inform about the services, or pull this case to consumer court.

Nagaraj S Aithal

Nokia service is nice my nokia handset c3 is not well

Krunal A Uplenchwar
[protected]
Nokia is a branded but product in not well in my c3 handset i was buy it 9.11.2010.
but there is problem about software i had given at nokia service center they has solve my problem but it give the problem double. Plz take the action and reply... or call me

Hi am suresh Rao
Dear Nokia customers this is very very pain to experience the WORST kind of service providing to the customers by a NOKIA, don't ever purchase nokia devices on believing of proper service support from nokia to the customers. THEY ARE THE CHETERS IN THE MOBIL MARKET AND THEY DO NOT HAVE PROPER TRAINED TECHNETIONS. HERE LET ME TELL MY STORIE.
I had a set model 5800 xpress music and it was under warranty and after 9 months in my hand-set screen though was malfunctioning past from 2 months but it was working few times and finally i had been to nokia care at Indiaranagar near CMH road, there i requested for job sheet and i received after 45 minutes and finally my job sheet number was[protected]/110131/37. and they took my device in to the inspection room and after 30 minutes one lady came back with my set and informed my screen though is damaged. so for which i told them it is under warranty please get it done, so they informed me THIS IS NOT COVRED UNDER WARRANTY as such the internal component is damaged. so hear i questioned them how it could be damaged since not even once my set i have droop down to the floor so again i requested them let me have a look of that damaged one GUYS HERE IS THE IMPORTANT POINT TO BE NOTED. THEN THE LADY CAME WITH MY DEVICE AND SHOWN ME. THE THING LIKE IT IS NOT DAMAGED COMPOUNENT RATHER THERE STUPIT TECHENES WHILE DIMANTALING MY DEVICE THEY HAVE NOT PROPERLY REMOVED AND A SMALL STIPPER WIRE (FLAT WIRE) WHICH CONNECTED TO THE SCREEN WAS CUT BY NOKIA TECNATIONS. And to re-conform i requested them to assemble my device and let me check for at least malfunction on my screen. but unfortunately it havent worked and it is conformed to me the exact problem with the device was VIRUS attacked to my Mobil rather to my screen defective (as per my friend wordings and he is in to same field for about 10 years) just before hand-overing my set to service it was working as a malfunction but now the nokia service team has made my set as a baby toy. (this is called ajam work) (GOOD NOKIA TEAM I APPERICATE TO YOUR AJAM WORK AND ONE DAY YOU WILL DEFFENATLEY RECEIVE A NO-1 GLOBAL REWARD FOR AJAMATH AND THE BEST PERFORMANCE IN CHEATING THE CUSTOMERS HEAR I SULUT FOR YOUR HARD WORK)
DEAR CUSTOMERS,
HEARE I REQUEST DONT EVER GIVE YOU'RE HAND SET TO NOKIA SERVICE CENTER THEY WILL RETURN BACK YOU'RE SET AS BABY'S TOY. . .

REGARDS,
SURESH RAO.

i wnat service my nokia mobile. i am n bangalore indranagar but i dont know where is your service ? centre.please help me.my mobile no [protected].
thankyou

I have a nokia E52 handset but it had some hard ware problem, so i given it to a nokia care at yehlankha. but I am not satisfied with them .
because before giving to them the mobile gets on only when i put charger & now it is not getting on ...what to do...

No 1 worst serice is nokia service, , very bab bad bad service pls close ur company

Hi All,

This is Suman from Bangalore i have purchased the Nokia N900 Hand set in india from the day of purchase i am facing different software and hardware problems some how nokia care is rectifying after every repair a month after again problem is accounted, like this i have given to nokia care with the problem of Battery Backup problem, the problem is battery is getting discharged with in an hour and they delayed the delivery almost one month and finally when i come for delivery they are trying to give some other used hand set that is not mine and now they have reported that while servicing the hand set they have damaged the mother board so they are replacing with another hand set while delivering this hand set the hand set have software problems and what ever they replacing the mobile is used by some one which have different IMEI number i don't no weather that is from Stolen which means under Red Mark under service providers and if i use that i may face problems and they said they only do like that with out any warranty and with out any confirmation is this the way nokia proceeds their customers so i have told them i am not going to accept it and mailing this to Support Services and if i get positive feed back from your end i feel happy other wise i have to complaint in consumer court.

So please reply me as soon as possible otherwise i am going to consumer court and file a complaint.

Regards,
Suman
[protected]
Email : [protected]@gmail.com

i mailed to support.[protected]@nokia.com like above shown let see the reply not yet come ..!

Please Help Me if any one has complaint to Consumer Court i am searching for the sources to complain i am ready to fight i don't mine about money because Nokia Care is cheating people they are thinking that normal people can't do any thing that is why people are cheated let them see the power of common man Please support me and Let me know the Sources

i too have the same problem, the battery isgetting heated up, it is bulkier now, and i had to get a new battery.

Nokia battery BP-6m — Replacment of Nokia N-73 battery No. BP -6M Sr. No. 06705053932130473120840632

A nokia handset N-73 is purchased from Thakur and sons, Dhule at price of Rs. 11500/-. The set is giving a low battry back up. It is checked at ASKC MOBILES a authorised service cetre, at Datta Mandir, Deopur Dhule Mhaharashtra state. They have given a result that battery is to be replaced. As per the Service Job Sheet No. 2397 dated 14/06/2008, a battery BP-6M Sr. No. 06705053932130473120840632 is given to the authorised centre for replacment and make enquiry with him that the battery will be given on wednesday i.e. on 18/06/2008. But on 18/06/ battery is not given. Today on 23/06/2008 again make a enquiry but they are saying that a fix date will not be given & it will take month together time. If such huge time is required, then how we use the mobile ? Also period of 1 year for warranty is reduces. The people in service centre never gives a proper information and their gusture shows, it is their godness on the customer that they going to give service. It is requested before selling the products, a proper service station with all accessories should be given. A customer should not be harrased. The persons like in Dhule are harrssing and to reply we are unable to say when your product will be replaced?

Ditto... It is such a pain. Sometimes I feel this battery may just burst. It has swollen and is my cover is not shutting properly. I need to get a replacement...

I am facing same problem, my battery has swollen and battery cover is not fitting properly. My mobile has crossed the warranty period.

This seems to be a common problem as I am facing the same issue as well.

well d same prob with me .. d same battery .. i gets swollen up ..
guyz wht shud v do .. i meen i hav no more warranty on mi battery .. bt my fonez in warranty .. v can complain against nokia .. cuz nokiaz battery sucks .. i think d battery may blast .. so v shud nt take ne risks

Same here, my phone now just over 1 year old and the last week my battery didnt last even a day where it always made atleast 2 days. I hear someone got pretty badly injured when using a swollen battery and the phone exploded in his face, nasty scars and burns. So its probably best to go buy a new battery.

I have nokia mobile, which has a mobil BP 6M (set- nokia 6233), last week i tried charging by battery, suddenly within 15 min battery got hot and subsequently swelled. post that, even full charged you are not confidentwhether battery will stand even for 20 mins.even the battery cover is fitting into the set.I need battery replacement.

i also have same problem as all of you. is this problem of selling of battery is only with BP-6M or it is with other batteries also. Can anyone know why it is so? Better to lodge complaint to NOKIA website.

This seems to be a common problem as I am facing the same issue as well.

i have nokia 6233 set with BP 6M battery and even i'm facing the same problem

exact same problem i face... 1 year n 2 months old nokia n73's BP-6M battery

i have nokia 7610 set with BP 6M battery and even i'm facing the same problem

I too have 1 year and 2 months old one with a swelled battery and now the charging gets drained out within 4 hours.

I also having the same problem, some it gets to hold while calling, it can't even berable, is there any alternative battery for NOKIA 6233 OTHER BATTERY

Nokia battery BP 6M, same problem. I spoke to Bharat Reddy, Floor Supervisor in their call center and he was adament that I need to purchase it only for Rs. 800/-, He was not even ready to let me talk to his senior- Try yourselves at [protected]. STD code[protected]. shameful -Nokia has spoiled its name.

same problum arrises with me i also want to replace the same. What should i do?

Why this nokia batteries swell, are they leaving some fatty stuff, oils or else to get them tummy later? Mine too had a 7th month of pregnancy.

Ankur

This is a real of NOKIA now y we should trust if these type of happenings occur repeately.

A real junk,

Madarchod NOKIA wale, paise ka mol nahi jaante hai.

as per the following link, guys you all can get replacement for this battery (free of cost). My battery got the same problem today, just tried web searching, ...in site...found this link..

http://news.softpedia.com/news/Nokia-BP-6M-Batteries-Reportedly-Swelling-in-Time...⇄

Did any body got free replacement for this, please let us know... .

Nokia BP-6m battery problem — Battery problem.

Hi,

I am having Noikia set with Nokia BP-6m battery & i am facing problem that during the charging it is getting too hot & while speaking getting hot, now the battery size is also got increase from the normal size. so requseing for the replacement for the same.

Agree that the problem is persisting. BUT WHAT IS THE SOLUTION? WHAT'S THE POINT IN SO MANY PEOPLE COMPLAINING WITHOUT ANY RESULT?

Even my battery has swollen. It seems it will burst anytime. It is so scary!!

Will someone reply with a solution to this problem?

i too had the same problem. is anybody got replacement by nokia.if s reply me please.

I have Nokia 6233 with battery BP 6M, same problem . After charging it is getting swelled. Charge is also draining out faster. Battery cover is not fitting into the handset . My handset is 2 and half yrs old. Should I go to the Nokia Care centre for replacing the battery. Did any body get free replacement for this ?

Yo, same problem and my battery life d0esnt' last that l0ng anym0. What do i do? ? ?

i'm using a niokia 6288 w/ battery model BP-6M. my battery is getting weaker now so i tried to puchace a nwe one. the salesman told me its a genuine one but it last only for 12 hours. my battery ever performs better than the new one. could you advice me how/where can i purchace a real genuine battery w/ this model?

thank you

I agree with the complainant here, I have a nokia N-73M and my battery BP-6M had recently started giving very erratic power backup when I checked, to my surprise i found the battery size nearly doubled.
Its not a question of warranty, why is that nokia being the single largest cell phone manufacturer is repeatedly facing such issues with batteries, is it the cost-cutting from their end which is costing the customers dear.
Even after buying a phone in the Rs 20K range, the consumers cannot expect product quality even for 2 years.
These faulty batteries should be replaced immediately and Nokia should take steps to check this from happening lest it spoils its image in the biggest cell phone market of the world.

i have nokia 6233 set with BP 6M battery and even i'm facing the same problem

i have the same problem and i want the battery replacement as soon as possible please mail me the details that how can i claim the new guaranteed battery for my mobile 6233

Yes, mine also the same problem. From two days i am facing the same problem. I have purchased it before one year. Please give replacement of the battery. Please send reply about the procedure of replacement. MY nokia 6233 set is having BP-6M battery.

Nokia battery BP-6m — Battery swelling

I have nokia 6233 mobile, which has a battery BP-6M, the battery has swelled now and the charge doesn't last. Even if you charge the battery fully, the charge doesn't last for long. The battery cover is unable to accomodate the battery and has broken. I am afraid that the battery might burst and cause injury to me and the ones near me. I would like to ask for a battery replacement.

I too face the same problem. i have nokia 6233 handset and using it for last one year. for last two months i have noticed that the battery drains quickly and i have found the batter swollen.
Request for replacement asap.

Nokia Mobile Phone Model 6233 — The battery has swollen up.

Dear Sir/Madam,
I would like to bring to your notice that i had purchased Nokia Model No.-6233 four years back which had a battery of 3.7V BP-6M. We were happy with our new purchase but since a couple of months the battery has seemed to have swollen up and the back of the mobile phone seems not to shut and is popping out.
I would really appreciate it if you could send another battery to me as soon as possible as it has caused a lot of inconvenience. I would like you to take action as soon as possible.
Thanking You.
Yours truly,
Shivam Katyal
3, Kanth Road,
Katyals' House,
Opp. Gautam Petrol Pump,
Moradabad-244001
U.P.-INDIA

battery price is very costly and affordable to genral people.battery manufacturing was not so good becoz battey continuously problem like swelling, not proper charge, back was not good.so pls aware this think.



thanks

I HAVE A NOKIA 6233, WHICH IS ONLY 1.5 YEARS OLD.
I USE MY MOBILE IN A VERY VERY SOPHISTICAL WAY.

THE PROBLEMS I AM FACING ARE:
1. THE "SWITCH ON-OFF" SWITCH HAS GONE.
2.USB PORT(AS WELL AS HANDSFREE PORT ) HAS GONE
3.THE SAME BATTERY PROBLEM.

I DIDN'T EXPECTS THESE THINGS FROM NOKIA.THATS WHY I OPTED FOR IT. NOW I CAN REALISE MY FAULT.
PLEASE GIVE ME A SOLUTION. ITS VERY URGENT.

Nokia / Cell E51 — Battery not working

Dear All,

I bought my E51 on 24th August 2008, soon i was facing the problem of battery not holding on for long. I went ot the Nokia Care Centre sometime in January 2009. The service man told me to charge the battery for the full night in the phone switched off mode and the problem will be solved. I did the same but the problem did not solve.

I went to the Nokia Care Centre again in March 2009 and this time i was told that the battery was having voltage problem and the same is now unusable and needs to be replaced. Since the warranty of the battery is only for 6 months i was not able to make them replace the battery as because the first time when i went there, no job card was made.

I went to all the Nokia priority shop in Mumbai and I was surprised to find that none of the Shop was having a stock of the specific batter used for E51.

Now after having read so many complaints for the battery problem on so many different different bolgs on the internet i have come to a conclusion that this is a manufacturing problem and the Nokia Care peole knew of this problem and to save themself from the hassell of getting the new battery (which is not available) they are simply tried to pass the 6 months time for the battery so that we are not able to claim warranty.

If anybody can advise me as what steps i can take to resolve my problem, it would be very helpful.

With regard's
Rohit Gupta
Mumbai

nokia(battery) — battery bulge

sir, i have bought one Nokia battery before 2 day.Today i have seen that my battery got bulged.what should i do?pl suggest me.my battery code is[protected],P[protected].

Having same problem. Battery gas swelled and charge doesnt last.

Solution I see presently, is to buy a new battery.

Can I get a replacement, as there are so many compliants ?

i too have nokia 6233 with bp 6m battery . the battery just dont last for 5 mins. if you are on a call. i need to replace it.what to do

Nokia 6233 Mobile Battery BP-6M — Battery swelling

Hi,
I am using Nokia 6233 Mobile has Battery BP-6M got swelling few days back and it is continuously increasing. I purchase this mobile 2 years back. Can I get replacement for this battery? Please do me favour and suggest a suitable solution to this issue.

Thanks
Dinesh Shrinath

I have nokia mobile han set, which has a mobil BP 6M (set- nokia E51), last week i tried charging by battery, suddenly within 15 min battery got hot and subsequently swelled. post that, even battery may produce spot at any time, even the battery cover is fitting into the set.I need battery replacement.

I have nokia mobile, which has a mobil BP 6M (set- nokia E51), last week i found that battery got hot and subsequently swelled. post that, .even the battery cover is fitting into the set.I need battery replacement.

same here...but with 6151

I have a similar complint. My mobile now looks pregnant. What shall I do?