[Resolved] Nokia — Frustrated with Nokia mobile! | |
Myself Govind and my mobile nokia 6255 is having problem, I have given to Brightpoint nokia Service center, Phonix Mills Compound, Lower Parel, Mumbai-13 on 23rd Aug'2006 and my job sheet No. is MUM0001897 dt 09/09/06, they said it will take 10 days to repair. I can not leave without my mobile, pl instruct your service provider to give stand alone set against the defected set temporary so that my work should not hampered. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 43 Comments | |
Comments
Dear Sir / Madam,
I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.
He is not received my mobile set following conditions
01. Petch nahi hain.
02. Plate ki jali nahi hain
Contact Person Mr. Sandeep Kumar. [protected].
Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.
I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.
He is not received my mobile set following conditions
01. Petch nahi hain.
02. Plate ki jali nahi hain
Contact Person Mr. Sandeep Kumar. [protected].
Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 25, 2008 3:15 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Service Provision
To: NokiaCare <support.[protected]@nokia.com>
Agar mujhe complete solution nahi mila to majboor hokar Consumer Forum mein jana pad jayega.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main Allahabad se mail aapko ker reha hoon.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Dear Sir / Madam,
I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.
He is not received my mobile set following conditions
01. Petch nahi hain.
02. Plate ki jali nahi hain
Contact Person Mr. Sandeep Kumar. [protected].
Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.
On 2/25/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for emailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We would like to inform you that we are not in a position to provide you the duration of the service provision of your phone. However the Service Job Sheet created at the time of handset submission would provide the tentative date of delivery. We suggest you to contact the Nokia Care Centre on the date in order to collect the handset.
Further we request you to submit your phone at the Nokia Care Centre and revert with the details mentioned in our earlier e-mail correspondence.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava, Chitrakoot" To:
CC:
Sent: Sunday, February 24, 2008 10:43:58 AM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
[THREAD ID :2-2UN4DT]
Agar main is set ko 25.02.2008 ko service centre mein doo to kitne din ke ander mujhe ye set repair or replacement hoker milega, confirm kerke bataye. Taki main doosra set purchase kerne ke liye sochu.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main samjhoonha Ki Maine Nokia 6300 purchase kerke ek juan khela hain. Maine is set ko 02.09.2007 ko purchase kiya tha Rs. 8800/- Invoice No. 93 dated 02.09.2007. Main samjhoonga ki maine 8800/- ka ek juan khela hain.
I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main is baar Nokia 6300 ka replacement loonga, agar repair hokar milega to main ise dustbeen dal doonga. Main bahut tang aa gaya hoon is set set. Isliye Nokia 6300 ka New Set Chahiye nahi to main ise dustbin dal kar kisi other company ka set purchase ker loonga. Abhi tak is set se Airtel ka Internet chala reha hoon. Agar achcha sa repalcement milega to thik hain otherwise BSNL ka broadband lekar Internet chala loonga aur kisi doosri company ka mobile set lekar apna kaam keroonga.
Deepak
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Mujhe is set ko badal ker diya jaye. Main aage se is set ko lekar koi problem nahi honi chahiye.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Please arranger the one mobiel set (internet facilties) for the timing to me immediately.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 23, 2008 6:31 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
To: NokiaCare <support.[protected]@nokia.com>
Dear Sir / Madam,
Ab ye Nokia 6300 bahut adhik problem kerne lag gaya hain. Mujhe ek subsitute ek hand set diya jaye taki main is set ko service centre mein de sakoo. Kyunki is set se main internet bhi chalata hoon aur isi hand set se communication bhi hota hain, Mere pass doosra koi set nahi hain. Islie mujhe jald se jald ek handset diya jaye taki is hanset ko service centre mein de sakoo.
Mere previous job sheet no. hain 27571, dated 25.09.2007. Please arrange alternative handset immediately to me for use internet and other facilities.
with Regards,
Deepak Shrivastava,
On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].
[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 25, 2008 3:15 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Service Provision
To: NokiaCare <support.[protected]@nokia.com>
Agar mujhe complete solution nahi mila to majboor hokar Consumer Forum mein jana pad jayega.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main Allahabad se mail aapko ker reha hoon.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Dear Sir / Madam,
I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.
He is not received my mobile set following conditions
01. Petch nahi hain.
02. Plate ki jali nahi hain
Contact Person Mr. Sandeep Kumar. [protected].
Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.
On 2/25/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for emailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We would like to inform you that we are not in a position to provide you the duration of the service provision of your phone. However the Service Job Sheet created at the time of handset submission would provide the tentative date of delivery. We suggest you to contact the Nokia Care Centre on the date in order to collect the handset.
Further we request you to submit your phone at the Nokia Care Centre and revert with the details mentioned in our earlier e-mail correspondence.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava, Chitrakoot" To:
CC:
Sent: Sunday, February 24, 2008 10:43:58 AM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
[THREAD ID :2-2UN4DT]
Agar main is set ko 25.02.2008 ko service centre mein doo to kitne din ke ander mujhe ye set repair or replacement hoker milega, confirm kerke bataye. Taki main doosra set purchase kerne ke liye sochu.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main samjhoonha Ki Maine Nokia 6300 purchase kerke ek juan khela hain. Maine is set ko 02.09.2007 ko purchase kiya tha Rs. 8800/- Invoice No. 93 dated 02.09.2007. Main samjhoonga ki maine 8800/- ka ek juan khela hain.
I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main is baar Nokia 6300 ka replacement loonga, agar repair hokar milega to main ise dustbeen dal doonga. Main bahut tang aa gaya hoon is set set. Isliye Nokia 6300 ka New Set Chahiye nahi to main ise dustbin dal kar kisi other company ka set purchase ker loonga. Abhi tak is set se Airtel ka Internet chala reha hoon. Agar achcha sa repalcement milega to thik hain otherwise BSNL ka broadband lekar Internet chala loonga aur kisi doosri company ka mobile set lekar apna kaam keroonga.
Deepak
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Mujhe is set ko badal ker diya jaye. Main aage se is set ko lekar koi problem nahi honi chahiye.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Please arranger the one mobiel set (internet facilties) for the timing to me immediately.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 23, 2008 6:31 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
To: NokiaCare <support.[protected]@nokia.com>
Dear Sir / Madam,
Ab ye Nokia 6300 bahut adhik problem kerne lag gaya hain. Mujhe ek subsitute ek hand set diya jaye taki main is set ko service centre mein de sakoo. Kyunki is set se main internet bhi chalata hoon aur isi hand set se communication bhi hota hain, Mere pass doosra koi set nahi hain. Islie mujhe jald se jald ek handset diya jaye taki is hanset ko service centre mein de sakoo.
Mere previous job sheet no. hain 27571, dated 25.09.2007. Please arrange alternative handset immediately to me for use internet and other facilities.
with Regards,
Deepak Shrivastava,
On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].
Frustrated with Nokia mobile!
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
In reference to your enquiry, we would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment. Various factors like comprehensive assessment, availability of spare parts, nature of concern, type of service provision required etc would affect the duration for service provision of your phone.
Further, we would like to reiterate that in order for us to assist you in the best possible way; we require your phone to be present in a Nokia Care Centre. Hence, we suggest you to submit your phone at a Nokia Care Centre and revert with the details as requested in the previous mail. Please be assured that the matter will be looked into on a priority basis and we will look into expediting the service provision process.
We look forward to your continued patronage towards Nokia products and services.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Grover Marshall
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot"
To:
CC:
Sent: Sunday, November 04, 2007 10:14:43 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
Dear Sir / Madam,
When I deposit this mobile set to your service centre, how many days repair or replacement this set to me. Give me details to me? Because I have not communication without mobile set.
On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
In reference to your enquiry, we would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment. Various factors like comprehensive assessment, availability of spare parts, nature of concern, type of service provision required etc would affect the duration for service provision of your phone.
Further, we would like to reiterate that in order for us to assist you in the best possible way; we require your phone to be present in a Nokia Care Centre. Hence, we suggest you to submit your phone at a Nokia Care Centre and revert with the details as requested in the previous mail. Please be assured that the matter will be looked into on a priority basis and we will look into expediting the service provision process.
We look forward to your continued patronage towards Nokia products and services.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Grover Marshall
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot"
To:
CC:
Sent: Sunday, November 04, 2007 10:14:43 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
Dear Sir / Madam,
When I deposit this mobile set to your service centre, how many days repair or replacement this set to me. Give me details to me? Because I have not communication without mobile set.
On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].
Sir,
I brouht new nokia moble 3110c on aug month 2007 in mobile store (Mylapore, Chennai). 1st month it worked properly, but day by day it started to give problem by restating the for 3 times and it will switched off, today date is 12/03/08, till date I have given 5 times for service. i dint get proper resolution for this, what i have to for to rectify for this problem.
I brouht new nokia moble 3110c on aug month 2007 in mobile store (Mylapore, Chennai). 1st month it worked properly, but day by day it started to give problem by restating the for 3 times and it will switched off, today date is 12/03/08, till date I have given 5 times for service. i dint get proper resolution for this, what i have to for to rectify for this problem.
sir,
myself vineet, working in khanna hyundai kanpur as part manager. i have nokia 5200. my problems is that my phone speaker had turned off since 20 days ago, after this i had shown my mobile in govind nagar(kanpur) nokia service center.after one day my mobile has repaired but after two days same problem is stand front on me.& till today i have repaired my mobile 5th times...but approx. two or three days speaker is normal & again i have to go there...plzzz kindly say him that they should give good service not temporary.b'coz we also gives good service to our hyundai costmers...
thank u...
myself vineet, working in khanna hyundai kanpur as part manager. i have nokia 5200. my problems is that my phone speaker had turned off since 20 days ago, after this i had shown my mobile in govind nagar(kanpur) nokia service center.after one day my mobile has repaired but after two days same problem is stand front on me.& till today i have repaired my mobile 5th times...but approx. two or three days speaker is normal & again i have to go there...plzzz kindly say him that they should give good service not temporary.b'coz we also gives good service to our hyundai costmers...
thank u...
pls. tell me ki nokia 5610 music express ka panal andhari, mumbai main kidhar milega
I have purchase the nokia mobile 6300 music version before 3 months but nowadays my mobile stared hanging . i had done a serviceing from nokia gallary but there is no any kind of benifit for me. pls give me a solution
MY MOBILE HAS BEEN STOLEN MY EMEI NO:[protected]
MODEL NO: 3110 IN BLACK COLOUR CAN YOU HELP ME IN THIS
MATTER I HAD PURCHASE FORM VIRAR EAST FROM MAX ELOCTRONIC ON 19/01/2008
MY BILL NO IS : 204
can you trace the mobile or will the company give me replacement
if its in warranty
MODEL NO: 3110 IN BLACK COLOUR CAN YOU HELP ME IN THIS
MATTER I HAD PURCHASE FORM VIRAR EAST FROM MAX ELOCTRONIC ON 19/01/2008
MY BILL NO IS : 204
can you trace the mobile or will the company give me replacement
if its in warranty
nokia 6265 phone — MOBILE BILL & NETWORK
Dear Sir, i went to Vaishno Devi .There was no network after Jammu in Katra, Vaishno Devi but surprisingly ad. is being shoen on TV for network at pilgrims places .WHY such misleading ads. Please reply I PURCHASED NOKIA N72 FROM THE MOBILE STORE ON[protected] AGAINST BILL NO.UT/01374/00001/1346 WITH IMEI NO.[protected] AT RS.7949/-ONLY. I FACED A PROBLEM WITH MY MOBILE ITS MEMORY CARD WAS NOT OPENING. I RUSH TO NOKIA CARE CENTRE ON DT[protected] JOB SHEET NO.[protected]/080922/83
AA ELECTRONICS, 106-B, SUNRISE PLAZA, UPSTAIRS BAKEWELL BAKERY COOPER ROAD AMRITSAR. PH.[protected] EMAIL ID: [protected]@nokiacareindia.com
AA ELECTRONICS THREE TIMES REPAIRED MY HAND SET BUT THE PROBLEM WAS STILL UNSOLVED.THEN AA ELEC. TOLD US YOUR HAND SET IS HAND TAMPERED. WE CAN NOT COVER YOUR SET UNDER WARRANTY. BUT I NEVER WENT TO ANY OUT SIDE MOBILE MECHENIC. WHEN MY CELL IS IN UNDER WARRANTY WHY I WILL REPAIR MY CELL FROM OUTSIDE MECHENIC BY PAYING AMOUNT WHEN MY SET IS UNDER WARRANTY. AA ELEC IS TAMPERED MY SET AND WANT TO CHARGE MONEY FROM ME FOR HIS OWN POCKET.
I AM VERY IRRITATED FROM NOKIA SERVICE. I REGISTERED MY COMPLAINT AT NOKIA CARE AT TOLL FREE NO.[protected]. MY CALL REFERENCE NO. IS 2-3EBK67.
REGARDS,
RAJIV SHARMA
36, RAM NAGAR I/S KANGRA COLONY
AMRITSAR
CELL-[protected]
Sharma.[protected]@gmail.com
AA ELECTRONICS, 106-B, SUNRISE PLAZA, UPSTAIRS BAKEWELL BAKERY COOPER ROAD AMRITSAR. PH.[protected] EMAIL ID: [protected]@nokiacareindia.com
AA ELECTRONICS THREE TIMES REPAIRED MY HAND SET BUT THE PROBLEM WAS STILL UNSOLVED.THEN AA ELEC. TOLD US YOUR HAND SET IS HAND TAMPERED. WE CAN NOT COVER YOUR SET UNDER WARRANTY. BUT I NEVER WENT TO ANY OUT SIDE MOBILE MECHENIC. WHEN MY CELL IS IN UNDER WARRANTY WHY I WILL REPAIR MY CELL FROM OUTSIDE MECHENIC BY PAYING AMOUNT WHEN MY SET IS UNDER WARRANTY. AA ELEC IS TAMPERED MY SET AND WANT TO CHARGE MONEY FROM ME FOR HIS OWN POCKET.
I AM VERY IRRITATED FROM NOKIA SERVICE. I REGISTERED MY COMPLAINT AT NOKIA CARE AT TOLL FREE NO.[protected]. MY CALL REFERENCE NO. IS 2-3EBK67.
REGARDS,
RAJIV SHARMA
36, RAM NAGAR I/S KANGRA COLONY
AMRITSAR
CELL-[protected]
Sharma.[protected]@gmail.com
I have purchased a NOKIA mobile 2630 four months back from
Qatar market. I took it to my native place in India on my vaccation. After two weeks immediately the mobile become dead
I showed it to my near NOKIA service center. They told it's board
has gone. Now what I want to do. Actually this moblie is very
poor quality. Looking very nice, but its performance is very bad.
By mistaken I purchased China made mobile.
Qatar market. I took it to my native place in India on my vaccation. After two weeks immediately the mobile become dead
I showed it to my near NOKIA service center. They told it's board
has gone. Now what I want to do. Actually this moblie is very
poor quality. Looking very nice, but its performance is very bad.
By mistaken I purchased China made mobile.
dear sir .
i brought new nokia handset n82 just 4 months back from nokia priority amritsar.. it resarts on the very first day . i ignore it ... when i download some data from internet it hangs some times and again resarts... i thought that it is due to virus ... but i had installed antivirus on my pc as well as on mobile . but the problem is not solved ...
after few days fron the date of purchasing the display of the phone goes to b blank or sumtimes dotted. my hanset is never falled dowm from me ... when i go to nokia care at "CRYSTAL CHOWK AMRITSAR " Where VIMAL SAREEN is the head of the centre. i go to them and show the problems.. they said to leave it for 2-3 days .. after 3 days i got the handset . i came home the problem again occurs... next day i again went for nokia care and tell the problem . they again said to leave the hsndset . as they are going to send this at HEAD OFFICE at CHANDIGARH .. they gave me the job sheet . i went after 15 days .. the set was full of scratches as i hv given with full lamination. i was totaly shoked. but i was crazy for that i iam getting set .so i brought it at home .next day handset creats again same problem with addition of one more problem that is auto disconneced of network...
i again went to nokia care and tell all the problems which my handset is creating...they again said to leave the handset to them.. after 4 days i went back . but again the problem is not solved but again with one more new problem that is" display light are very bright near from joystick key ... as look like that water is fallen on the screen.. again i submit that to them ..
this time my hanset creats these prolems which are following:
1) resart automaticaly.
2) hanging.
3) auto disconnected of network.( during call poor network catches)
4) display blank after hanging.
5) display lights glow...
i said to replce the set ... they said ok ..
but after 21 days i went to nokia they gave me again that set(my previousfaulted set). and said to me that it is newone. with previous body... but when i check life timer and serial no through dailing *#92702689# and *#06#. it was my previous hanset they have just changed my emei no. sticker.. they are making me fool. when i shw all this they were shoked ..
they again said me to get new hanset 3 days /. when i went after 3 days . they have changed my orignal body with duplicate .. nw i m using duplicate body. i[censored] say i can show u that... but i want some strict action against them and my orignal nokia n 82 body... my mb. no is... [protected]. simar amritsar punjab. plz help me sir ... and reply me...
simranjit singh . thanks .
i brought new nokia handset n82 just 4 months back from nokia priority amritsar.. it resarts on the very first day . i ignore it ... when i download some data from internet it hangs some times and again resarts... i thought that it is due to virus ... but i had installed antivirus on my pc as well as on mobile . but the problem is not solved ...
after few days fron the date of purchasing the display of the phone goes to b blank or sumtimes dotted. my hanset is never falled dowm from me ... when i go to nokia care at "CRYSTAL CHOWK AMRITSAR " Where VIMAL SAREEN is the head of the centre. i go to them and show the problems.. they said to leave it for 2-3 days .. after 3 days i got the handset . i came home the problem again occurs... next day i again went for nokia care and tell the problem . they again said to leave the hsndset . as they are going to send this at HEAD OFFICE at CHANDIGARH .. they gave me the job sheet . i went after 15 days .. the set was full of scratches as i hv given with full lamination. i was totaly shoked. but i was crazy for that i iam getting set .so i brought it at home .next day handset creats again same problem with addition of one more problem that is auto disconneced of network...
i again went to nokia care and tell all the problems which my handset is creating...they again said to leave the handset to them.. after 4 days i went back . but again the problem is not solved but again with one more new problem that is" display light are very bright near from joystick key ... as look like that water is fallen on the screen.. again i submit that to them ..
this time my hanset creats these prolems which are following:
1) resart automaticaly.
2) hanging.
3) auto disconnected of network.( during call poor network catches)
4) display blank after hanging.
5) display lights glow...
i said to replce the set ... they said ok ..
but after 21 days i went to nokia they gave me again that set(my previousfaulted set). and said to me that it is newone. with previous body... but when i check life timer and serial no through dailing *#92702689# and *#06#. it was my previous hanset they have just changed my emei no. sticker.. they are making me fool. when i shw all this they were shoked ..
they again said me to get new hanset 3 days /. when i went after 3 days . they have changed my orignal body with duplicate .. nw i m using duplicate body. i[censored] say i can show u that... but i want some strict action against them and my orignal nokia n 82 body... my mb. no is... [protected]. simar amritsar punjab. plz help me sir ... and reply me...
simranjit singh . thanks .
I am purchase New Nokia 7210 on 21st Dec, 2008 This Nokia Mobile i will lost on 27th Dec, 2008 can u help me my Mobile agian meet me Sir, Can Help Me.
I rqested for Nokia Gallary Sir.
I rqested for Nokia Gallary Sir.
Nokia battery BL-C5 — Nokia Battery BL-C5 causing mental disturbance
To Quality Manager,Nokia
I am using Mobile Nokia 7610 and having battery BL-5C with product id[protected]N315G10415293
There is advisory released from your side that these batteries are faulty but my battery is not showing affect at the following link.
http://batteryreplacement.nokia.com/batteryreplacement/en/
Even it is now showing in the affected range my handset gets heated whenever I charge it and the heat is more in respect of other mobile handset which I am having.
Also I have observed that there is bulge on the battery and I am scared that it will get explode anytime.
I have attached the snaps of the battery for your reference and request you to provide the replacement of this battery.
Hoping for positive reply.
Dear Sir,
I want to inform you that my NOKIA 5220, JOB SHEET NO[protected]/090406/39 purchase on 1 sep 2008 is not working well .I have given for repair to nokia service centre KN SERVICES, 341ST FLR CORNER MARKET NR CHICK FISH .MAHARISHI DAYANAND MARG MALVIYA NAGAR, NEW DELHI
for 2 times .But I was not satisfy after the repair .So I submitted it again and asked for the new replacement or money return.I have talk with MR AMIT contact no [protected] and he told me to collect the mobile but i don't want to collect it either i want replacement or money return .He disagreed it.Because I know the problem is with the set .
The following are the problems...
1.Mobile handset hanging during continous talking .
2.It goes switch off anytime.
3.After switching on the display screen does not appear.
I want to complaint it to the consumer court .
please do needful as soon as possible
Thanks
SARITA DEVI
CONTACT NO [protected]/[protected]
I want to inform you that my NOKIA 5220, JOB SHEET NO[protected]/090406/39 purchase on 1 sep 2008 is not working well .I have given for repair to nokia service centre KN SERVICES, 341ST FLR CORNER MARKET NR CHICK FISH .MAHARISHI DAYANAND MARG MALVIYA NAGAR, NEW DELHI
for 2 times .But I was not satisfy after the repair .So I submitted it again and asked for the new replacement or money return.I have talk with MR AMIT contact no [protected] and he told me to collect the mobile but i don't want to collect it either i want replacement or money return .He disagreed it.Because I know the problem is with the set .
The following are the problems...
1.Mobile handset hanging during continous talking .
2.It goes switch off anytime.
3.After switching on the display screen does not appear.
I want to complaint it to the consumer court .
please do needful as soon as possible
Thanks
SARITA DEVI
CONTACT NO [protected]/[protected]
My nokia phone is working a lot of problems. i brought a nokia 5130 on dated 17 oct 2009. After 2 days it gives many problems. its music player and display is working not properlly. the songs was jumping and display show blank. when i called somebody the voice was not clear. I have given three times to Nokia care center at sector 35 Chandigarh. but still is not working properly. First time Nokia care center told me it has software problem then 2nd and 3rd time say hardware problem but its proplem not solve. Plz help me about this problem If there is no positive reply, I will be moving either to the consumer courts and suggest the people don't buy nokia's mobile.
From:
Seema
[protected]
From:
Seema
[protected]
Reliance — not solve problem & reduce blc
maine custumer care ko shikayat kri........mera blc kata gya tha...........miss call alert activate kr k jiska koi msg nhi milte thai....................... Dear Sir,
I have purchased a nokia handset 1602 with one year warrenty It has a problem it is always hanging in order to start again i had to remove the battery and then insert the battery then it starts for some time but after 10-15 min it again hangs i had told the shopkeper to replace the mobile but he told its a company fault i cannot replace it you have to launch a complain to nokia company Hence please solve my problem.
with warm regards,
Anil H Singh
I have purchased a nokia handset 1602 with one year warrenty It has a problem it is always hanging in order to start again i had to remove the battery and then insert the battery then it starts for some time but after 10-15 min it again hangs i had told the shopkeper to replace the mobile but he told its a company fault i cannot replace it you have to launch a complain to nokia company Hence please solve my problem.
with warm regards,
Anil H Singh
Nokia — battery not given by the service centre due to misplacing of receipts
i m having nokia 97 mini nearabout six month old my batery was creating problem and it was on guarntee/warrenty period, i contacted noikia care centre ashok vihar near satyawati college nearabout holi , a receipts has been given to me for it and was asked to come after 15 days but in the mean time my receipts was misplaced after 15 days i asked them to give me the replaced batery but the nokia care centre refused to give me that bateery in the absense of the receipts i the reason they mentioned to me that how they know that it was your battery i sugges them that u can check it with your records, but the same time they refused to me and they told me that they dont have any records of the battery , this is very surprising to me how can it be possible that they dont have an alternate records of the received the battery, in the same time the owner of the nokia care centre misbehave with me and said jo karna hai wo kar lo hum battery nahi denge. the employees of the care centre know me very much because before some day i got my nokia mini from that shop, and they charge me 9500/- rs. for it.. this is very shoking to me that they even dont know how to behave with the customers... my name is sanjeet and resi. in 5/345 trilok puri, delhi 91 my no. is [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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View all Nokia India contact information
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].