Nokia — Service Centers wrong diagnosis
On 23rd May 2008, my Nokia handset N95 encountered a blank display problem. I immediately went to Nokia Care Center at Mumbai. As communicated by it, the cell was liquid damaged, hence it can’t be repaired under Warranty. It will cost Rs 3500 for the hardware replacement and will take 3 working days. I agreed upon the information given and they mentioned only Rs 350 in the jobsheet for the hardware replacement.
Inspite of repeatedly calling them asking about its status, I didn’t get any satisfactory answer from them. After 6 days, I visited the center on 28th May 2008 and found that the centre is getting renovated and will be closed till 30thMay 2008. Upon requesting the officials present there, I asked the status of my jobsheet and got the response, “since the renovation is going on, it will take 5-6 working days more for the job, we do not have any space available to do work, as you can see and the hardware is also not available with us”.
I took the Nokia mobile back from them after being unsatisfied with the service provided. They also denied giving back the Job Sheet or anything in written to support their provided reasons.
Details of the 1st Center are:
1) Location and complete address of the Nokia Service Centre: Telephone Electronics Corp, 391 JSS Road, Chira Bazar, Marine Lines, Mumbai Ph:[protected].
2) Job Sheet No:[protected]/080523/16
Then, I came to N. Delhi on 3rd June, 2008 and went to another Nokia Care Centre. There, I was told that cell was liquid damaged and they are unable to repair it. It will not come under Warranty also as it is liquid damaged. They charged Rs 112 to create Jobsheet for giving in writing about the status.
Details of the 2nd Center are:
1) Location and complete address of the Nokia Service Centre: N.R.I Communication, O-9, Lajpat Nagar-II, N. Delhi Ph:[protected], 46528790
2) Job Sheet No:[protected]/080603/83
3) Invoice no. for the receipt of Rs 112: 3976
Finally, with all the shattered hopes, the same day I visited 3rd Nokia Care Centre, just for the verification that is my Rs 31, 500 mobile phone is dead within an year of purchase.
Surprisingly, the Centre looked into my concern and took the cell under Warranty with the issue of blank display only. They were unaware of my previous visits to the 2 Nokia Care Centres. Moreover, they didn’t even utter a single word about the liquid damage to the cell.
Finally, on 10th June, 2008, I got my cell back repaired under Warranty, now working perfectly fine. Although, the Center took 7 days for its resolution but it has definitely given life to my dead Nokia N95 handset and to me a reason to smile.
Kudos to the Centre and the Engineers who worked for it. I am highly satisfied with the service carried out by this Centre.
Details of the 3rd Centre are:
1) Location and complete address of the Nokia Service Centre: Nokia-HCL Care Centre, S-10, Green Park Extn. (Near Uppahar Cinema) N. Delhi Ph: [protected], [protected]
2) Job Sheet No: [protected]
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