[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

I have taken cell of model 5800, on 1 april 2009 in 5 months i have visited 5-6 times to nokia care after taking this mobile i am getting lot of problems. fierst 2 months gps work proper but for last 1 month sharges start cutting.two times it gone to service center as it it doesnt switch on now its upper speaker doesny worki came to know its BPI CASE, many its switch off atomatcly, alarm doesnt work many time when i open the lock then alarm ring, songs doesnt play.I HAVE FRUSTATAD O[censored]SING THIS DUMB MACHINE AND I WANT TO CHANGE IT.i am not satisfied at all with this mobile.its IMEI number is [protected] u can chek out through it how many times i got job sheetresently i have job sheet no.=[protected]/090817/28
job sheet no.=[protected]/090625/28
i came to know that nokia care can not do nothing in BIP CASE so do something give me the refrence no as fast as you can.

The Care Manager
Nokia India Pvt. Ltd
4 F, Tower- A & B
Cybergreen
DLF Cyber City
Sector-25B
Gurgaon-122002
Harayana

Dear Sir,

Sub: Irreparable /Dead Nokia Mobile Set ( 3110 Classic)within one year of warranty period- request for replaement----reg--

This is to inform you that my wife Late Shampa Dutta has purchased one 3110 Classic Nokia mobile set
from UTTARA XEROX, DA-6, Hudco Colony, Bidhannagar, Durgapur-713212 vide Cash Memo /Bill No.514
dated 21.09.08 ( Model NOKIA- 3110 Classic – Black, IMEI- [protected], Battery[protected]
P 321E21020823 & Charger[protected]; 0675605) at the cost of Rs 4755/-. The same set
declared dead/irreparable by your Service Centre Nokia Care, PD Electronics, Benachity, Nachan Road,
Durgapur-713213 vide their Job Sheet Number[protected]/090813/64 dated 13.08.09 . It is quite
unbelievable that a Mobile set manufactured by the Renowned NOKIA Company gets dead/ irreparable
within one year of its warranty period .

The matter may kindly be looked into and oblige.


Thanking you,

Place: Durgapur-12
Date: 26.08.2009

Yours faithfully,




( BASUDEV DUTTA)
Husband of Late Shampa Dutta
Subhashpally, Durgapur-713212

I had given a Nokia 7610 handset to your authorised service centre Raipur, chhattisgarh. Within 20 days I went to your service centre 6 time. Your authorise person take my 400/- .
kindly save me and my time from your authorised nokia service centre.

Nokia N73 — fade up with the services

To
The Senior Manager (Customer Care)

Sir,


We are shocked to bring to your knowledge that I have purchased the nokia hand set N-Series the model no of the same is N73 which is infested with certain technical problems.The bill date of the same is 05/10/2008.During last 10 months i have gives more than 10times this hand set for same problem to the nokia care centre.The big problem in this handset is with the joy stick, the joy stick doesn't work properly, problem with key pad & the phone also hangs.Since I have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

Harmeet Singh
IMEI NO-[protected]
Mob. No-[protected]

sir/mam,

on 18/8/09 i have given my set to kalkaji nokia care for a small prob of on/off swich which was not responding that time.
after repairing the set when my set handover to me i came to know by centre repersentative(who handovered the set to me ) that my speaker n someother parts where replaiced without informing.
but after repairing work there where new prb where arouesed for ex:-
1)bad sound output.
2)fm station serching problem.
but this bad patch doesn't over till now when i again go n raise my issue there in centre. two engg n mng r going to pysical with me n said do whatever u wanna do, go whereever u wanna go, we don't repair ur set.
i am stunned with such a bad behavior in such a big multinational customer relation end.
plz do smthing fast n strict for above mentioned critical issue's coz i m feeling harrased n depressed.


model:-3110 classic
imi no:[protected]/02/088456/7
job no:[protected]/090818/64

regards
pramod pandey
mobile no:-[protected]

SIr I Purchase Nokia 6233 (IMEI No.:-354827/02/506739/6) on 16-08-08 as it was stop working I gave the same in Om Services(Nokia Care Canter situated in Jalgaon Maharashtra) they have removed charging circuit from my handset and they demanding Rs.9000/-as IC repair charges
so please reply me on No.:-[protected]

Dear Sir,
I lost my mobile on 25th aug 09 my IMEL no is [protected], battery no -p306H11015906, model 3110c so send email how to find mobile. mobile no [protected]

I think this is the right way to tight the company.I have full faith now my problem will be solved due to consumer complaints.

Now I have full faith that my problem will be solved with the help of consumer complaint that is the right way to tight thew company.

6233 balnk screen

Nokia mobile 5800 — Non Repair of Set

Ph. [protected]
[protected]
Headquarters
Dte General Border Roads
Seema Sadak Bhawan
Ring Road, Delhi Cantt
New Delhi – 110 010

546763/AG/202

M/S Nokia India Pvt Ltd.,
2nd Floor Commercial Plaza
Radisson Hotel
NH-8, Mahipalpur
New Delhi – 110037
Tel. +[protected]
Fax +[protected]

IRRESPONSIVE AND INEFFICIENT RUNNING
OF BENZ INDIA PVT LTD
Dear Sir,

1. A Nokia handset model No 5800 IMEA No-[protected] which had been newly launched was purchased by me on 11 Jan 2009 (photocopy of original bill att). The display of the phone was defective hence I handed over the set to Benz India Pvt Ltd for repair on 20 Aug 2009 vide job sheet No[protected]/090820/5 and they promised delivery on 22 Aug 2009 .

2. Despite making repeated calls which are not attended to, and three visits traveling 80 Kms, the set has not been returned to me nor Nokia Care has been able to tell me the status. I am a serving defence officer and my office timings do not permit me to make so many visits. I have suffered a lot of inconvenience and mental agony due to this. Nokia being a Internationally reputed company I had hoped for better quality handset and good service.

3. The response of Nokia Care has been very poor and they don’t even attend to telephone calls/customers. Unable to carryout my official work I brought a new SAMSUNG handset on 25 Aug 2009. Such poor response and mismanagement was not expected from Nokia and firms associated with you.

4. I am writing to you with the hope that the above problem will be addressed to and my Nokia set will be repaired/replaced immediately. I would request your personal attention so that the name of Nokia doesn’t suffer an irreparable damage.
Yours faithfully,


PS Bhinder
Lt Col
Joint Dir ‘Q’
For Dir Gen Border Roads
27 Aug 2009
Copy to:-

BENZ INDIA PVT LTD
C-126
Naraina Industrial Area
Phase-I
New Delhi

Guys,

It really makes me feel so sad looking at you people having faith in Nokia still. Nokia has lowered its standard a long back. It does not bother about customer relationship anymore. It is least bothered about customer feedback... and a thing called "testing" which is supposed to be done before a new product is introduced into the market - well nokia has no testers at all. They want to save on that front. I wonder why they still have their prices so high when their product quality has gone below the lowest levels. I can say that today you can buy any mobile from grey market (things made cheaply from china or other countries) and you can rely on their quality but not on nokia quality.

Stop buying nokia products.. in fact dont go for any high-end mobile at all. And if you dont mind wasting thousands of rupess to just show off for a few days then please ignore whatever i have written

I have bought a Nokia 6233 mobile .pls send ptt address to my email adress sir .ok have a nice day

dear sir,
am nithin from bangalore purchased nokia 5800 handset from univercell, i purchased it on june 29/09 and within two months its not working due to some hardware problem which is not from our end. and when i came to nokia customer service (#319/53, 59thcross, bashyam curcle, 3rd block, rajajinagar, bangalore) they insisted me to repair the handset which i was not willing to. because paying 20, 000 and within two months the mobile is not working due to manufacture problem doesnt make sense, i need a replacement.
Now I am fully dissatisfied with the services and need to get my Phone Replaced, or my

amount with the suitable interest rate and compensation, else I will file a complaint with

the Consumer Court under the Consumer Protection Act of 1986.

I seek compensation for the mental agony caused due to his deficiency in services

and inconvenience faced due to non availability of my Phone


and the employee over there is not communicating properly which is not appreciable. its a kind request when the problem is arising from your end after the purchase of of 2 months. please ensure me that my set will be replaced.
i was shocked when they refused to replace the handset. before i go to consumer court i request you to help me in this situation.
ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

job sheet numnber:[protected]/090811/6, date:11th aug 2009
product code: 0575590
imei no: [protected]

my contact no: [protected]
please do the needfull as the earliest.

Dear Sir,

I am in serious discomfort position, ..i have given my Nokia mobile 5310 -music express to the Nokia customer care, address of the customer care lies below:

GF-19 VIDYA LAXMI COMPLEX
182, ABU LANE
MEERUT

i have given my Nokia mobile set 3 times dated:
23june 2009
16august 2009
28 august 2009

The problem here with mobile is Camera lens quality is very dull.also the back body cover is changed.

I am desperated frustated with the services provided to me... It pains me.

i am urging you to take rigid and immidiate action to cope with the situation..I need my mobile in a good position,
otherwise i will be forced to take action against the Nokia Care..

Note the Job sheet No.[protected]/090828/34

ASC 242_433527




Regards
Ajay Khandelwal
!30/151, Shiv Shakti Nagar

Meerut

[protected]

Dear sir,
i have lost my NOKIA phone.and i don't want any body mis use it, so that please lock it.its IEMI NO:[protected].

thanking you

sir, my job sheet number [protected] [138].no delivery on 3182009

dear sir,
i am having a nokia n 95 8GB and in live in bikaner city of rajasthan .within the 3 months of purchase my headphone was not working so i contact to nokia care center in bikaner .they told me to come back after 1 month . after that i went to the center and they give me duplicate headphone of poor quality and when i told them about it, they repiled that we are havig this only i[censored] want to take its okay and if not go home so plz take a effective action against them
thank u
mitesh

Dear Sir,
I bought a New Nokia 2630 Phone31-12-07, But Now the current position is that my Phone is not working properly(internal problem) and also I am without a phone for past 20/08/03, which is a basic need for life.
I submit the phone to Nokia care, 279, netaji subhas chandra bose road, garia kolkata-700047, on 21th Oct09 but their the handset is not repaired. I visited many times to nokia care center But still my mobile is not sent for service . Due to this I am going through mental stress and lot of inconvenience as I have other liabilities too and important work to do. . My job sheet number is [protected] given by Nokia care. Now I am fully dissatisfy with the services .I seek compensation for the mental agony caused due to his deficiency in services and inconvenience faced due to no availability of my Phone for past 10 days .The customer service person at this nokia care center is so rude also not responding if anything is asked, she was always doing her personal job making the customer to wait at Q.they worked 3 days and give me tha set but same problem in 1days past.they lost my battery ans denied it, set fully not working they holding there hand.they chared 350/- after repair also the same problem continued and now the nokia service .can u please help us by responding and telling the true story to save our harassment. please respond soon.
Bakul Chandra dey
kolkata-700047
e-mail-dey.[protected]@gmail.com

Stolen phone model -Nokia 2700 classic black. AndIMEI No [protected] instrument needs to be blocked.