[Resolved] Nokia Customer Care Of India — Fade up with the customer care | |
To, Senoir Management Customer Care Nokia, India Dear Sir, I had submitted my mobile phone model Nokia N5610 1d expressMusic Edition for service in warranty to Care point Care point kolkata at everest mobicare, chandni chowk.from there i got another mobile that is swapped set in that set too i have started getting problem two days after receiving that swapped set.i have become fade up off going to nokia care from last 5 months.and in lieu of that i got nothing except false promises.on april 19 2009 my warranty will be finished and from last 5 month my set was lying there in the nokia care and the people over there just wasted my time and money.now i will go to the court and media if my set was not exchanged with in this month january 2009. I am really frustrated to hear lame excuses and so long time to clear one small problem from a company which claims to be number one in Mobile phones. but sorry to say that the service which you provide to the customers is really pathetic...What im planning to do is to go to the media and consumer court to get back the due amount regards, Unfornatunaly a Nokia Customer, nivedita biswas [protected]@gmail.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1995 Comments | |
Comments
hi this is santosh from warangal, i have purchaged one nokia 1203 mobile in the month of may 2009 for the purpose of easy recharging from the date of purchage i was give in nokia care for about 6 times then i contacted the care in phone said that we will forward your mobile to higher authority. problem was solved for 10days then same problem raised i.e WHILE EASY RECHARGING AUTOMATIC SWITCH OFF .and they r telling the same once bring ur mobile . i want my mobile get replaced or am ready to pay the extra amount if you give any high cost mobiles which suits for easy recharge purpose.
sir,
i have Nokia N79 phone
due to some problems( may be virus)
my phone was not running well so i took it to a nokia customer care centr,
now the problem is that sir the softwares that was come with my device
are not there...and some of them are asking for activation key.
what i have to do sis pleeeeez help me.
thankx
i have Nokia N79 phone
due to some problems( may be virus)
my phone was not running well so i took it to a nokia customer care centr,
now the problem is that sir the softwares that was come with my device
are not there...and some of them are asking for activation key.
what i have to do sis pleeeeez help me.
thankx
Nokia India — MEMORY CARD REPLACEMENT
I HAVE GIVEN MY NOKIA N73 MOBILE "MEMORY CARD" FOR REPLACEMENT WHICH WAS UNDER WARRANTY PERIOD TO THE NOKIA CARE, BHARUCH(GUJARAT) BRANCH SINCE 21/ 02/2009. TILLDATE THEY ARE NOT PROVIDING ME THE SAME When i switch on my nokia 7210 and approaches to contact detail it hangs automatically and after 10 or 15 minutes it become normal what to do.
I Sympathiz with u. I too had purchased a Nokia express music and after 50 days o[censored]sage the cell is was not displaying properly. the nokia CC exe said that they would replace the lcd screen within 15 days. but till date they had no curtrsy to call up and inform the about the delay. wen we called up they said that it would take more 7-10 days. Now reading all the grievances here i think i too am going to face the same problem what others are facing because of the casual attitude of the Nokia Customer care. My cousin too had purchased a 5530 which is already giving problem. Now she too is in dilemma. I think instead of enjoying the mobile benefit we are just been made to face problems and just waste time and money
i have a nokia mobile 1200 ime no [protected]/ code no 05463701 is not axcpted any other sim pl send me secuarity code /my contact no is[protected]
Title : Nokia Supernova 7310
Complaint ID/Job Sheet No :[protected]/090905/56
Complaint Details : Keypad Problem
Sir,
This is a complaint regarding my Nokia mobile phone Model Super Nova 7310, which
I have purchased on Oct 10th 08. Since the date of purchase this phone is a
problem creator, on Sep 05 09 I have deposited my handset to authorized service centre named B.K COMPANY/
NOKIA CARE NAVAL KISHORE ROAD LEELA MANSION LUCKNOW U.P with KEYS problem. I was tracking up the progress of repair
personally and telephonically. Today when i personally call them to check the status of my phone, then i was told that phone keypad some part is been corrupted and will get me repaired after 15-20 days, till then the customer care was not bothered to inform the progress of repair, and to me surprisingly when I called them today the executive on the phone was not talking and listening to me properly and was really absurd towards me and that was really insulting for me, I have never faced such problems and humiliation in my life, so it’s a request to take some strict steps and trained them how to deal with your clients, however it’s already 4-5 days since I deposited my ph and I cannot wait for that much time, as I have to leave for Delhi, so first of all kindly fix and arrange to deliver my phone with in 1 or 2 days to me and secondly take the necessary action against the executive for insulting me or either I have to take some legal step against the Service Centre or the Company.
And for your kind info am a old time Nokia phone user and a big fan of Nokia Phones.
So your kind intervention is requested for resolving this issue.
My Job Sheet No is[protected]/090905/56
Your early response will be highly obliged.
Thanks
Huma Tariq
Complaint ID/Job Sheet No :[protected]/090905/56
Complaint Details : Keypad Problem
Sir,
This is a complaint regarding my Nokia mobile phone Model Super Nova 7310, which
I have purchased on Oct 10th 08. Since the date of purchase this phone is a
problem creator, on Sep 05 09 I have deposited my handset to authorized service centre named B.K COMPANY/
NOKIA CARE NAVAL KISHORE ROAD LEELA MANSION LUCKNOW U.P with KEYS problem. I was tracking up the progress of repair
personally and telephonically. Today when i personally call them to check the status of my phone, then i was told that phone keypad some part is been corrupted and will get me repaired after 15-20 days, till then the customer care was not bothered to inform the progress of repair, and to me surprisingly when I called them today the executive on the phone was not talking and listening to me properly and was really absurd towards me and that was really insulting for me, I have never faced such problems and humiliation in my life, so it’s a request to take some strict steps and trained them how to deal with your clients, however it’s already 4-5 days since I deposited my ph and I cannot wait for that much time, as I have to leave for Delhi, so first of all kindly fix and arrange to deliver my phone with in 1 or 2 days to me and secondly take the necessary action against the executive for insulting me or either I have to take some legal step against the Service Centre or the Company.
And for your kind info am a old time Nokia phone user and a big fan of Nokia Phones.
So your kind intervention is requested for resolving this issue.
My Job Sheet No is[protected]/090905/56
Your early response will be highly obliged.
Thanks
Huma Tariq
Title : Nokia Supernova 7310
Complaint ID/Job Sheet No :[protected]/090905/56
Complaint Details : Keypad Problem
Sir,
This is a complaint regarding my Nokia mobile phone Model Super Nova 7310, which
I have purchased on Oct 10th 08. Since the date of purchase this phone is a
problem creator, on Sep 05 09 I have deposited my handset to authorized service centre named B.K COMPANY/
NOKIA CARE NAVAL KISHORE ROAD LEELA MANSION LUCKNOW U.P with KEYS problem. I was tracking up the progress of repair
personally and telephonically. Today when i personally call them to check the status of my phone, then i was told that phone keypad some part is been corrupted and will get me repaired after 15-20 days, till then the customer care was not bothered to inform the progress of repair, and to me surprisingly when I called them today the executive on the phone was not talking and listening to me properly and was really absurd towards me and that was really insulting for me, I have never faced such problems and humiliation in my life, so it’s a request to take some strict steps and trained them how to deal with your clients, however it’s already 4-5 days since I deposited my ph and I cannot wait for that much time, as I have to leave for Delhi, so first of all kindly fix and arrange to deliver my phone with in 1 or 2 days to me and secondly take the necessary action against the executive for insulting me or either I have to take some legal step against the Service Centre or the Company.
And for your kind info am a old time Nokia phone user and a big fan of Nokia Phones.
So your kind intervention is requested for resolving this issue.
My Job Sheet No is[protected]/090905/56
Your early response will be highly obliged.
Thanks
Huma Tariq
Complaint ID/Job Sheet No :[protected]/090905/56
Complaint Details : Keypad Problem
Sir,
This is a complaint regarding my Nokia mobile phone Model Super Nova 7310, which
I have purchased on Oct 10th 08. Since the date of purchase this phone is a
problem creator, on Sep 05 09 I have deposited my handset to authorized service centre named B.K COMPANY/
NOKIA CARE NAVAL KISHORE ROAD LEELA MANSION LUCKNOW U.P with KEYS problem. I was tracking up the progress of repair
personally and telephonically. Today when i personally call them to check the status of my phone, then i was told that phone keypad some part is been corrupted and will get me repaired after 15-20 days, till then the customer care was not bothered to inform the progress of repair, and to me surprisingly when I called them today the executive on the phone was not talking and listening to me properly and was really absurd towards me and that was really insulting for me, I have never faced such problems and humiliation in my life, so it’s a request to take some strict steps and trained them how to deal with your clients, however it’s already 4-5 days since I deposited my ph and I cannot wait for that much time, as I have to leave for Delhi, so first of all kindly fix and arrange to deliver my phone with in 1 or 2 days to me and secondly take the necessary action against the executive for insulting me or either I have to take some legal step against the Service Centre or the Company.
And for your kind info am a old time Nokia phone user and a big fan of Nokia Phones.
So your kind intervention is requested for resolving this issue.
My Job Sheet No is[protected]/090905/56
Your early response will be highly obliged.
Thanks
Huma Tariq
To,
Senoir Management Customer Care Nokia,
India
Dear Sir,
I had purchased Nokia3110c model before 10 months and now its have the highest software problem Modle No.[protected][protected] Nokia 3110c
IEMI[protected][protected][protected]
purch date[protected]
i went to the nokia care Rajaparak near the Mashwari public school Jaipur, give me warentee job yes And when i went to there for take my phone, do not give responce by anybody and not instolled my phone software, in this condition i repared atother shop by diposited
Receive date[protected] at 2.25pm
I hardly request to you please remind me
At the last i will said to you that software problem soleved
Contact; [protected],
[protected],
Senoir Management Customer Care Nokia,
India
Dear Sir,
I had purchased Nokia3110c model before 10 months and now its have the highest software problem Modle No.[protected][protected] Nokia 3110c
IEMI[protected][protected][protected]
purch date[protected]
i went to the nokia care Rajaparak near the Mashwari public school Jaipur, give me warentee job yes And when i went to there for take my phone, do not give responce by anybody and not instolled my phone software, in this condition i repared atother shop by diposited
Receive date[protected] at 2.25pm
I hardly request to you please remind me
At the last i will said to you that software problem soleved
Contact; [protected],
[protected],
Dear Sir,
Nokia Handset 7210C not working properly which is under warranty.
I have purchased one Nokia set 7210C on 28/06/2009 from Shri Ram Communication, 5 NIT, Faridabad. IC Number is 661u-RM436, this handset is totaly faulty. within 3 month 3 times repaire but still problem open. Nokia care people not responding properly. As per nokia care people battery is faulty.. some time nokia people saying handset is faulty... atleast all responsibility of Nokia care but custome trouble... This is big problem for me... I totaly disturb... due to above problem we loss my business.. Sunil Nadekar, Faridabad.
Nokia Handset 7210C not working properly which is under warranty.
I have purchased one Nokia set 7210C on 28/06/2009 from Shri Ram Communication, 5 NIT, Faridabad. IC Number is 661u-RM436, this handset is totaly faulty. within 3 month 3 times repaire but still problem open. Nokia care people not responding properly. As per nokia care people battery is faulty.. some time nokia people saying handset is faulty... atleast all responsibility of Nokia care but custome trouble... This is big problem for me... I totaly disturb... due to above problem we loss my business.. Sunil Nadekar, Faridabad.
DEAR SIR/MAM
WHAT THE HELL IS THIS ! ITS RIDICULOUS...
FROM 3 MONTHS I AM CONTINEUS FOLLOWUING YOUR REPRESENTATIVE AT YOUR CARE OFFICE BUT NOT GETTING PROPER SOLUTION AS I MENTIONED ABOVE I AM NOT ABLE TO USE MY NUMBER ????????????????????????????????????????????????
C.NO:1/[protected]
TARAL SHETH
[protected]
WHAT THE HELL IS THIS ! ITS RIDICULOUS...
FROM 3 MONTHS I AM CONTINEUS FOLLOWUING YOUR REPRESENTATIVE AT YOUR CARE OFFICE BUT NOT GETTING PROPER SOLUTION AS I MENTIONED ABOVE I AM NOT ABLE TO USE MY NUMBER ????????????????????????????????????????????????
C.NO:1/[protected]
TARAL SHETH
[protected]
Dear Sir, Madam,
I Sanjay Katare resident of Hyderabad, A.P, India. I lost my Mobile Nokia N 73, on 26 th of July 2009. The IMEI no-- [protected]. I complained in my area Police Station but no action has been took. So its my humble request is to please do track my mobile for which i`ll be very much thankful to you.
REGARDS
SANJAY.
I Sanjay Katare resident of Hyderabad, A.P, India. I lost my Mobile Nokia N 73, on 26 th of July 2009. The IMEI no-- [protected]. I complained in my area Police Station but no action has been took. So its my humble request is to please do track my mobile for which i`ll be very much thankful to you.
REGARDS
SANJAY.
i have nokia5310 it was hanged due to security code i gave it to nokia care but they said they sent it to delhi nokia factory till now i didnt get the phone the nokia care website also www.namscareonline.com
my nika phone was lost in chandighar plz search my cell my phone is 6500 classic bleck IMEI CODE is [protected] plz searh my phone
sir/madam,
sorry to inform u that very recently i bought a 3110c mobile from mobilestore, jalpaiguri, wb, and 5130 from another shop...as both r giving trouble...so being bound i went to NOKIACARE, JALPAIGURI...5130 model had one drop of water inside...so i requested them jst to clean the water as it was within waranty period..bt they argued it to be out of warranny criterion and charge 100 for that...if this simple problem falls outside the warrantee provision, then what good r they serving to their bonafide customers...again for 3110c, they declared it to be dead and claiming 250 as they are arguing that the set got some hit thou as a matter of fact it only got a cratch by a wall...and they didnt allow it to treated under warranty and they have blocked the set nearly 4 two weeks.so, we r in real trouble with ur CARES...actually, they r not ready 2 do anythng free of cost...PLEAS PUT ME TO JUSTICE...so me way to deal...eagerly waiting 4 ur reply...thank u suman chakrabarti
jalpaiguri, wb
sorry to inform u that very recently i bought a 3110c mobile from mobilestore, jalpaiguri, wb, and 5130 from another shop...as both r giving trouble...so being bound i went to NOKIACARE, JALPAIGURI...5130 model had one drop of water inside...so i requested them jst to clean the water as it was within waranty period..bt they argued it to be out of warranny criterion and charge 100 for that...if this simple problem falls outside the warrantee provision, then what good r they serving to their bonafide customers...again for 3110c, they declared it to be dead and claiming 250 as they are arguing that the set got some hit thou as a matter of fact it only got a cratch by a wall...and they didnt allow it to treated under warranty and they have blocked the set nearly 4 two weeks.so, we r in real trouble with ur CARES...actually, they r not ready 2 do anythng free of cost...PLEAS PUT ME TO JUSTICE...so me way to deal...eagerly waiting 4 ur reply...thank u suman chakrabarti
jalpaiguri, wb
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My nokia 3110c security code does not unlock My IMEI is 355728 and Plese send my master code to unlock the phone