[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

Sir,
i am shocked to bring to your knowledge that i have recently purchased the above-noted set on 20/9/2009 which is infested with certain technical problems. The phone automatically got hangs, and after that when i switch on the phone the battery goes half, i am facing many problems due to this phone.i had visited nokia care for this problem but they are not providing me any satisfactory service and right now also i m facing this problem. Since i have purchased the phone at a very dear price, i expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

ANIL BINWAL

Sir,
i am shocked to bring to your knowledge that i have recently purchased the nokia 6303 classic on 20/9/2009 which is infested with certain technical problems. The phone automatically got hangs, and after that when i switch on the phone the battery goes half, i am facing many problems due to this phone.i had visited nokia care for this problem but they are not providing me any satisfactory service and right now also i m facing this problem. Since i have purchased the phone at a very dear price, i expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

ANIL BINWAL

hiiiii guys pls never buy a nokia phone ...either purchase a chinese or a land line bt never purchase NOKIA mobile in the dreams also

dear sir

i brought nokia 7210 on 3 Aug 2009.my mobile is not ringing so i send my mobile in sevice cenrer
but i say to sorry that till date i donot get my mobile phone .i am very disapointing with you sevice.
its show that how much you pepole are care to customer its show your service and i am not going to advice anyone to buy nokia mobil due to poor sevice
my phone iemi no[protected]
model no.7210
phone no.[protected]

Sir/Madam
i have taken Mobile 5800, but i belive this is one of the Local Phone in word nokia lunch, i face number of time problem in this set.
kindly tell me what i do, either i will go from cort of i give media new for this set.



this is reduculas of this set.

Note:- No One plz take Nokia 5800



Alok singh
[protected]

Respected sir,
i am a nokia customer
from jaysingpur, maharashtra sir,
i have face a technical (software problem) as descripted below :
1)my handset is not works for internet flash player applications even i tried out for new version 6.93 (Nokia 5130) downloading by your nokia care pls help me about my problem

2)my handset is not works for internet pdf reader file applications even i tried out for new version 6.93 (Nokia 5130) downloading by your nokia care pls help me about my problem

my details for your ref.
Name :Ravindra Baburao magdum

mob:[protected]

email:[protected]@gmail.com

handset model:N-5130c2

pur.date: 16 mar. 09

sr.no:[protected]

i have visited your most cust.cares but no found any options,
please feedback with your valuable solutions.

-only nokia user,
Ravi.
Thank you for cares o[censored]s.

Hi,

I recently purchased a Nokia E 63, two months back. I have faced numerous problems with that set. The Vibrator is not working properly, Battery takes 5 hours in charging & it is very slow. It becomes very difficult to operate two applications together.

I have approached Nokia Customer Care branch in Rohini near Depali chowk, they have not been able to correct the problems, rather they have put so many marks on my screen that it is now frustrating.

I would please ask you to kindly get my handset replaced.

Regards
Ankur Gupta

lost n73 mobile i have imei number

Hi,

I have taken cell phone of model E63 this month 10/09/09, after taking this mobile with in 2 days i am getting lot of problems. When i try to use menu button its suddenly hanged in corner right side of the main menu its shows a line when i took this to mobile store they told me to check the software and handset . Please give me a proper solution to this product.i have completed 20 days from purchase of the date. So please help me in this regard for not loosing my contacts else replace me with new handset.


Regards
Satish
+91 [protected]

i have Nokia 3600 .my mobile is having some proble. if i store phone number in the phone memory its not storing .its possible only in sim mode.still my mobile within warenty period. now i need your suggestion immediately. shall we solve this issue immdly. and also its showing how many contacts and fress spece in phone menory all. but i cant view the name and no.whether its possible to recover the all old phone numbers and name. kindly do the need ful and give the good solutions.

thanks

Ravi

To

The Senior Manager

Dear Sir,

Your authorised Noki Customer care center at 126 Mall, Kingsway Camp, Delhi (Durga COmmunication), is terribly bad at providing service to the customer. My experience is such bad that it made me think not to buy Nokia set in future. On 6-62009, I got replaced the display screen of my Nokia set 2630 i.e. within one year of purchase and the made me pay Rs.836.25, which is a shock for me. After four months that display again become faulted. Today I approached the same centre the complaint and the behaviour of the dealing person was shocking and shameful for the Nokia care, as she said that it would take two days because the new display screen is in lock, and the person concerned has taken the key away with him who had gone for some meeting. Where will the customer go if the behaviour of your centre is so mal functioning?
I am hopeful of a strick and quick action against the centre.


Harinder Singh
Delhi

Dear Sir,
I connected my Nokia 3500 classic handset with my PC using USB data cable and it responded previously. But now though I connect them in same way they do not respond to the connection, even my PC recognises it as unknown device. How to solve this problem, please help.

Dear sir/madam
my sel[censored]mashankar sharma.i had purchaed mobile N95 1GB model 5 month ago from hotspot Retail Limited, shop No.3 & 4, Property No.C1-A, M.S.C, main Vikas marg, Aruna Park, Laxami nagar New delhi.Tin no.of shop-[protected] Mobile no of shop-[protected] .IMEI no of my nokia N 95 model is -[protected].my mobile has been stolen by someone during travelling in train .i think this is stolen from patna jn. between bhagalpur jn.in intercity express.please help me and i requested to you that please register my complaint and send me positive response.my ulrernate mobile no.is [protected].
thanking u.
my email:www.[protected]@yahoo.com
my address:umashankar sharma
Account section, Administrative Block
UP Rural Institute of medical sciences and research, saifai, etawah(U.P)-206301

I brought nokia 6131 model 15th July 2007 thinking Nokia is the BEST among all the other companies, but I was wrong and now I believe your handsets are not only Dabba, But Nokia Service is also Hopeless.

On 16th of Sep 2007 I had a problem with my camera, for which I had to visit Nokia Service Center at Coochbehar (West Bengal). I was told I will get the replacement of set within next 2 weeks. After 12 month my set create a new problem i.e. disply of set has been lost. I had to visit Nokia Service Center at Coochbehar (West Bengal). But the told me this set will be lost warrenty, no service availabe there. till date my set will be gone various problem.

I want to bettar service & replease the cover of set. Please give me a better solution about this set.

Thanking you.
Prasun

Dear Sir,

My Mobile Set(NOKIA-6233-Black)has been lost on 01.10.2009(10:00pm)in pune.I have all documents related this handset with my name.I also registerd the FIR on 02.10.09 in Chaturshrunghi Police Station.

IMEI No is.[protected]

I want trace that where is my mobile or who is using it.

can u pls help me. please.. please..

Regards,
Suryakant Thopte
Pimrpi, Pune.
Contact No.[protected].


.

Dear Sir/ madame, i had given a Mobile set to your Nokia care service center on 16th Sep'09 .The problem is only number shown when incoming call is coming, name not showing.(Name & Number both saved in mobile set)

They gave me Delivery date 17th Sep'09, i went there & your representive said that the Mobile will go to our Head office, because we are unable to solve the issue.They give me delivery date on 1st Oct'09, then i went there the problem was still there .Now they give me next delivery date on 13th Oct'09.

Mobile Set : 5310
EMEI Number : [protected]
Warranty Ref Number : APAINY[protected]
Service Center Deatils: Dexters Digital Lab, 15 Mangalam Place shop no G-8, G-7, Sec -3 Rohini.


Nokia is the BEST among all the other companies, but I was wrong and now I believe your handsets are not only Dabba, But Nokia Service is also Hopeless.

I guess Since Nokia has a name it doesnt bothers what are customers problem.

Bhupesh tandon
[protected]

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia 7610{supernova} set Batch no. [protected].

We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems.when we slide up the phone to answere the call it will automatically cut off, in 1-2 min, in strip of slide get defect. I bring the phone since 30-35 day but i have not reicieve answere.The phone also hangs. we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

For Kohinoor Steel Pvt. Ltd.

Sir/Madam,

I purchased Nokia E65 on 15th August 2008 and after few days it started developing problems and when contacted Nokia Care at Sector 7, Panchkula I was told that due to software corruption it needs software installation which was done there and them. But the problem of restart distortion in incoming and outgoing and no illumination on key pads remained there. And when contacted again I was advised to use the same with problems intact for few more days as it is under warranty and also told that as one level of care thats is, HCL which is undertaking repairs is going to be eliminated due to bouncing of hand sets without repairs. I took the advise of nokia care.

But when I contacted Nokia care again on 19th July 2009 almost one month before warranty was going to expire I was told that it will take 5 days to rectify the problems in my hand sets. But when contacted after the expiry of 5days I was told that it is sent to L3 level of Nokia Care Noida and it will take another 15 days to get the hand set back. But it took more than one and half month to get my hand set back on 30th August 2009 and that too without any rectification of problems in it and I again returned the set within 5 minutes to nokia care. Which took another 20 days to get it back. But I was shocked when I switched it on and found that my display too is damaged instead of getting th problems removed. If this the service of L3 then it would have been better for to go to some "sadak chhap" mobile repair service giver and would have spent few rupees and I am sure that I would have got better servives in mush less time which your nokia care centre has taken.

Now, I DO NOT want my E65 (IMEI NUMBER [protected] Warranty Ref. Number APAINY[protected] hand set in such a damaged condition and want New and Fresh Hand set at the earliest so that any consumer legal action is avoided

I purchased a Nokia N95 8GB from Mumbai India through your authorised outlet in the month of May 2008. The aesthetics of the set looked good initially but within six months, the status is dilapidated with the back rubber finish peeling, all plastic silver plated parts becoming transparent and in all does not speak good volumes of the set which was highly priced then. If your premium models do not have a reasonable shelf life, it only forces people to look for alternatives. These parts cannot be changed by your service centres and they do not seem to think ' VALUE FOR MONEY' I hope to receive a response from you at the earliest regarding your suggestion. I can send a photograph of the set and probably you yourself may not be able to identify it as a Nokia model. This is the pathetic part.

Awaiting your reply

Regards
R.Harimohan
Mumbai

I brought a Nokia 5800 Xpress music from S.K Enterprisere of Rourkela of Orissa, its headset was not working properly, I have given a cmplain for this but sorry to say they are telling that min.20 days are required, please look into it