[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

dear sir
Hi,
I have taken cell of model 5235, after taking this mobile i am getting lot of problems.when i try audio poor outgoing audio quality.when i took this to customer care they were formatting the software and again reloading software.
but my cell not worked properly.so i am unhappy to your service.
so plz tell me when my phone worked properly/replaced.
IMI no [protected]
product code.059B716

Hi,
Is there any one who can resolve my issue or I just leave my hand set at the Nokia Care Center itself as its been 45 days my hand set is lying with them and there is not even a single call from them updating the status to me; I am really surprised and worried about the service that I am receiving from Nokia

I am facing this problem since Apr'11 and till now there is no resolution...

Look forward to hear from some one and get the resolution

Thanks,
- Mirza
[protected]

To
The Senior Manager (Customer Care)

Dear Sir/Madam

I bought a Nokia X6 mobile (8GB), IMI No. [protected] from Nokia Priority at Shipra mall, Noida.
I initially faced some problems with its hands free (earphones). I complained to the same Nokia priority and I have shown the earphones at Nokia Care, Sector -2, Noida. They replaced my handsfree with another one in black colour after two weeks.
But the problem still remains to be resolved and some new problems have been observed. There are still some issues with the new earphones given to me. I can not change volume, FM channels and songs through it. Also, there is difficulty in accepting/rejecting phone call through it. Therefore, this product is not of satisfactory quality. Moreover, there are problems with the touch-screen sensitivity and there are also some problems with its speakers. I just want to know that what is the use of having such a costly handset that is having problems in more than one features.
I have given it to the Nokia care many times and they did not take it seriously and it has been one month since the date I gave it there (9th July’ 2011) that no action has been taken.
I look forward to hearing from you and to a resolution of this problem asap. If no action is immediately taken from your end I will be compelled to approach the consumer forum regarding this issue. Treat this mail from me as my last one regarding this issue and do the needful asap. I can be contacted on the phone number [protected].

Yours sincerely
Puran Singh
Sr. Graphic Designer
Educomp Solutions

Whomever it may concern

I bought a Nokia handset C-6 on 07-June-2011 for Rs.12, 000/- from Nokia Priority dealer, Koramangala Bangalore.
But, I was not so lucky, I just used for 20-25 days and it got problem so I'd given the phone to Nokia Care and still not receive.

So my concern is,
Do I really worth to pay Rs.12, 000 in that phone to use just for 20-25 days?

I need your help and speedy reply on given e-mail ID.
[protected]@gmail.com
IMEI No. [protected]

Thanks & Regards,
Mahutmi

respected sir this is naushad alam purchased a nokia C5-03 brand new and from the next day itself i am having a huge problem with the memory card slot as i am inserting any MMc its showing error and no applications can be operated like messaging, phone book etc.. i have given in your service station in CITYTEL SERVICES, PII, CIT ROAD, SCHEME-LV, MOULALI KOLKATA- 700014, after 10 days has passed they have called and gave back the handset but again i am having the same problems.. again on 12 aug 2011 i have given it in the service station with the job sheet no[protected]/110812/17, the mobile ESN/IMEI NO IS [protected].. KINDLY REPLACE MY HANDSET OR RETURN MY MONEY BACK AS I AM TOTALLY DISSATISFIED WITH THE SERVICE.. after spending a sum of amount, if a person suffers with the problems day by day, its better to have a local phone rather than a branded nokia set..thanking you and looking yor kind cooperation with me..
naushad alam.

Nokia Telecommunications Ltd. — Poor performance of N8 mobile phone

I have purchased N8 Nokia Mobile phone from Croma Electronic Store, Crown Interiorz Mall, Faridabad on 14th May'2011.
Just After one & half month it start giving truoble, like hang, deleteting the messages, deleting the call list etc...., I contacted service centra at sector-15, faridabad & they upgarded the software as they said.

Ever after upgrading the software, this is still giving hang-up problem very frequently & it got hanged 4 times in last 3 weeks.
I want this instrument to be changed or refund my money immediately as I canot tolerate the non-sense of this poor quality mobile set any more.
Regards,
AJAY KHANNA
[protected]

sir maine mera mobile nokia 5233 6 aug.2011 ko nokia care bhilwara pe diya tha.to wha se unhone company bhej diya or 10 days k baad aane ko kha.aaj 12 din ho gya h.mere pass dusra cell nhi h bhut prblm ho rhi h bina cell ke.to plz mera coll jldi se bheja jaye.
IMEI NO.is [protected]

sir

i have purchased nokia c5 on 07.09.2010.

from the purchase date i am facing so much problem like hang on, low sound, switch off, slow processing, connection problem with GPRS with computer, every time GPRS connection with computer automatically down cut off...

sir i am fed up with this set...

sir please replace if you can...

sir i and my family using nokia since last 8-9 years we never uses any other brand besides nokia ...

and you cant believe that i pay Rs 200 more for this nokia c5 and facing problems...

sir i firm belive in nokia c5 so that please replace with new nokia c5...

sir my set is submitted in nokia care NCC 354_504886 on dated 14.08.2011, ESN?IMEI number [protected], Warranty ref number GLBINY[protected].

thanking you and hoping for positive reply and action from your side

Dr. Vivekanand Tripathi
363 Beli Ganj
Raebareli-229001
Uttar Pradesh INDIA
Mobile:+91-[protected]

dear sir

iam purchased nokia c1 mobile in rourkela orissa mobile planet shap purchased date 03/07/2011 my mobile display autometiclly offed and software also not worked then iam going local nokia care in rourekela my mobile problem here not we do you go to the bhovaneshwr nokia care center they say to me so sir bhovaneshwar along from rourekela distance 650kilometers so sir here local nokia care
empolyees not do the my mobile problem your mobile soft ware problem we not cleared your mobile problem they say to me sir so iwanted to exchange anthoer mobile please give the chancce

now iam fully dissatisfy with the service and need to get my phone replaced
my mobile
model no:c1-01
code:0596688
IMEI:357889/04/613870/2
CE0434


CUSTOMER NAME:BILLA.KEDARI

Nokia 3500C mobile — mobile

Dear customer care, im having nokia 3500c mobile phone. My nokia headset is not working on my phone and the same was working on other phone. It is not detecting my handset on my phone. Please reply me what to do.

DEAR SIR I HAVE A NOKIA 5233 PURCHASED ON 26/10/2010 IMEI NO IS [protected] AND MY JOB SHEET NO IS[protected]/110819/57SUBMIT IN YOUR NOKIA CARE (DEXTER NOKIA CARE 15 MANGALAM PLACE G-7 OR 8 ROHINI NEW DELHI 110085) MY PROBLEM IS ON CALLING TIME MY PHONE AUTOMATICALLY CUT AND SHOWN MY DISPLAY CONECTION ERROR .I AM GOING THREE TIME OF NOKIA CARE BUT MY PROBLEM NOT SOLVE.NOW HE IS SUBMITTED MY PHONE OF 15 DAYS BUT NO PROGRESS .SO I REQUEST TO YOU PLEASE TAKE POSITIVE ACTION AS EARLY AS POSSIBLE .

TAHNKS
ANIL KUMAR
[protected]

DEAR SIR, TODAY I COMPLAINED TO YOU OF NOKIA CARE(DEXTER NOKIA CARE 15, MANGLAM PLACE G-7, 8 ROHINI SEC 3 DELHI 85) MY NOKIA PHONE MODEL IS 5233 IMEI NO [protected] JOB SHEET NO[protected]/110819/57 DATED 19/8/2011. MY PHONE PROBLEM IS ON CALLING AUTOMATICALLY CUT THE PHONE AND SHOWN ON DISPLAY CONNECTION ERROR BUT I AM SURPRISED BECAUSE YESTERDAY I HAD CALLED THE SERVICE CENTER IN THE EVENING HE SAID TO ME MY PHONE NOT SEND TO NOKIA CARE FOR REPAIRING BUT TODAY I SENT TO YOU A COMPLAINT AND HE CALLED ME MY PHONE REPAIRED AND TAKE A DELIVERY SO HOW I CAN BELIEVE ALL THIS.
SO I WILL GOING TO NOKIA CARE (DEXTER NOKIA CARE) FOR TAKE A MY MOBILE BUT NEXT DAY SAME PROBLEM COMING IN MY MOBILE I WILL GOING ON CONSUMER FORM SO YOU PLEASE CHECK IT NOW .

THANKS
ANIL KUMAR
MOB NO: [protected]

Nokia Mobile — Display out of order

Display of Nokia Mobile 5230 is out of order in less than 6 months.

Authorised Outlet in Gandhidham not ready to entertain the complaint.

Pls do the needful.

I also agree that .. NOKIA CARE is use less.

there is no proper system
Long waiting,
Service ppl are not trained and rude in behavior.
least information they have about product and accessories.
even do not care for customer.

I have require on/off button and side button for my nokie E51

I have inquire to yagnik Road Rajkot Nokia care center,

but I did not received proper answer from nokia care.
even they do not bother to inquire and check for the availability.

I found very rude behavior and unsatisfactory answer from YAGNIK ROAD RAJKOT NOKIA CARE.

long waiting over 45 mins., no space to sit properly, too much rush, no air circulation to breath, too much uncomfortable place.

Dear sir, i purchased one NOKIA-C3-01 on 10th march2011 vide bill no;17669 dt 10.03.2011 from sardarjee fones abu lane MEERUT IMEI-No;[protected](silver)
From day 1, i am facing a lot of problem eg.call disconnects frequently, it gets hang, touch screen stops working, lock does'nt open etc i contacted IT_GAIN MEERUT(Nokia-customer care) my handset was sent to chennai and i was told that it shall work now...my all important contacts were lost.but still all aforesaid problems still persists.mean while memory card also got corrupt and i had to purchase a new memory card which is not compatible now with my handset.i am facing a lot of difficulty in my routine work and i incurred a huge loss due to technical fault with your NOKIA-3-01 after few days so called warranty shall expire ...? why i shuld get penalized? i request to replace my set... as it is your mfg defect and ask yr te
ch. team to look into it, as it is tarnishing image of NOKIA. i am looking for yr favorable response...
yours sincerely
TARIQ MASOOD
78 Handia mohalla lal kurti MEERUT
[protected]

To
The Senior Manager (Customer Care)

Sir,

Re:- Repair of Nokia E71 set Colour Maroon Serial no. [protected]

I am shocked to bring to your knowledge that I had recently purchased the above-noted set which is not worked for certain technical problems. It also not started to ON mode and I had keep this the knowledge of Nokia Care, Bargarh (Anil Associates, Bargarh). But they said the mobile can, t be repair. Advice me what will I do.


Thanking you,

Yours faithfully,

Karmabeera Meher
[protected]
[protected]@yahoo.com

Respected sir,
As i submitted my mobile to sky communication(N-97 Mini) on battery backup problem & overheating problem, On next day I recieved repaired set but after some days same problem occurs again, then I again submitted my handset on sky communication, he suggested me that your handset will sent to higher level for repairing.
After some days I recieved set in repair condition, but this problem not solved.
I again submitted my handset on same problem & they repaired the handset & delivered to me.
I again submitted my handset at sky communication & they again committed for sent to higher level for repairing.
Now, when I come to sky communication for enquired about my hand set they told me that your hand set is not repairable.then I dont recieved my handset without repaired condition.
I want to repaired my handset & if it will not repaired then please exchange my set.
I also extend the warranty of Rs.1414.00 for this handset.

Yours
Vikas Dubey
[protected]

c2-03 and c2-06 — not received items

sir i have order three items from your site ist number c2-03 and c2-06 two pieces i have only received c2-06 one piece and the rest of two i dont know wheer they are when calling on the bill number which i got with the one c2-06 mobile they said that i will get one more c2-06 within days but they said that they dont have any infomation about c2-03 they have not got order from india plaza tell me what to do and in my accout it shows that products has been delivered butt i have not received all of them .please tell me what is the problem
my order number is IN[protected]

please call me to sort out
[protected]
danish azad

my nokia c3 under warrenty and one dent appear on sealed when i set my battary but cusoter care executive demo to how it come and dented few area.now saying its not covered under warrenty.
TRC and CCO(damandeep singh and adesh saini) at lajpat nagar service center force to me for paid.they given me job sheet number[protected]/110914/96 given me but he cancelled on own record and they both are trying to me show his monopoly and they will decide when we will consider under warrenty.

Nokia service center now showing HOLY-SOLY in the market and no senior person trying to retrive to customer his poll.

Nokia minimum loss one customer for ever.

Nokia product and service totally distroyed company prestige as well as customer.now i m thing to go on customer court and want personal action against TRC and CCO.

THANX
ANAND