Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Refrigerator — Refrigerator not working

khushur

from New Delhi, Delhi

Address:

North Delhi, Delhi

This is with reference to 2 complaints registered by me at Hitachi Customer care centre. The Registration No. of these complaints are [protected] dtd 24th April, 2013 for my split AC and [protected] dtd 25th April, 2013 for my 3-door Refrigerator.

I am extremely pained to witness the state of Hitachi customer care. Unfortunately, both my Hitachi AC & Refrigerator have given me problems at the same time & the response from the customer care has also been very poor. To begin with, the customer care Nos. are themselves so difficult to get thru. It is only after 10-12 calls that one manages to get thru. The complaints registered by me were only responded by late afternoon of 27th April and that too when I made several reminder calls. I had to call up service centres in Delhi to request them to come over, only to find that a service centre in Delhi whose No. had been forwarded to me by the helpline had either closed operations or has been allotted some other area!!!!

With great difficulty, 2 boys (claiming to be from some service centre) came home on 27th & declared that both the AC & the Refrigerator needed gas refilling but it was possible only after 2 days, as they do not work on sundays. However, no one came on Monday but on calling up were informed that the gas was not available & they will visit us when they they receive the same. It is now 9 days since my complaint & we have not received any response to our complaints. I have been calling up helpline daily & have called up the shop at Ashok Vihar from where I purchased the refrigerator but no one has been helpful. I am feeling extremely let down more so because we thought that we had bought these expensive items considering they were the best in the market!!!

It is extremely unfortunate that a company like Hitachi should have such a shoddy customer care service. This is bound to affect the credibility of the Company.

I am forced to send this mail as I do not know how else to get through to Hitachi. I would be grateful if someone in Hitachi is able to take care of my above mentioned complaints and spare me and my family the trouble we have been having going thru.

Ritu Khushu
P-28/6, DRDO Residential Complex,
Lucknow Road, Timar Pur
Delhi 54
Mobile No.[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Complainant5081830

from Mallapuram, Tamil Nadu

BABIDA
PADANILATH
THAMARAKULAM,
ALAPPUZHA, KERALA
690530

TO

CUSTOMER SERVICE SECTION
ELECTROLUX FRIDGE

SUB: Complaint of refrigerator model & chassias no.[protected], Registration no. 42304027 purchased on 24.08.04

sir,

I have purchased an Electolux refrigerator with the above. deatails from Sonis Home appliences, Ochira, Kollam, kerala.

Now the refrigerator has not working.
ie,
a. no ice formation and cooling
b. refrigerator attempts to start but does not start. the voltage stabilizer attached to the fridge working properly.

kindly take necessary steps to repir it as early as possible.

Ashish Kelapure

from Satara, Maharashtra

Refrigerator — Not functioning

My complaint no.- BP No.:[protected] on dtd.-27.07.09. I am following up from last 5 days but no satisfactory response.What pains me more is that the Samsung Call centre supervisors promise a call back & never honor their promises. I have spoken to 4 of the supervisors of their call centre since 27/07/09 regarding my faulty refregerotor & invariably they promise a call from their engineers which never materializes. I have a whole range of Samsung products & feel that I have made a very big mistake in selecting the samsung brand. I really feel angry at the company which repeatedly fails to honor their promises that too at a supervisory level multiple times. Do you really take care of customers? Or making fool them by giving customer care no. [protected].

SUJIT DAS

from Delhi, Delhi

Refrigerator — Not working

i have purchase your modelno-RJ -31 on-28th oct-2006, on 4th time it is not working for last 4 days , already regeister to your customer care MY complaino--[protected], & Al ready called them 10, 12 times every they read same script your complayanconvey to service engineer , i am sorry! etc , but probleam is not solve several time But your service enginer at Ghaziabad. is not showing any intrest to solve this probleam. pls help me to solve this probleam. and let me know whom should i contract ?

PB SHEKAR

from Warangal, Telangana

Refrigerator — not working

Dear Concern

I have purchased BPL double door Refridgerator last 4 years ago at the nearest retail shop which is located at ECIL.

Problems with the product:

>Defreeger is not getting cooled
>Vegetables are getting spolied, over all is not working properly

I would request you to make a note of this and guide me how this can be rectified

I would be very thankful if you send your person from any of your nearest service center to the aforad said address if possible.
Awaiting for your prompt response

Thanking you,
P B Shekar
Plot no:60, Teachers colony,Gunrok
Trimulgherry post Sec-bad-500015
Mobile:[protected]

manoj mittal Jhalawar

from Panchgani, Maharashtra

i purchaged my refrigerator on dated 24.05.06 with five years compressor gurantee, but now it is not in working from last two weeks. model no. is S180 and Sr. no. [protected], please solve this problem.
contact address:
Manoj Mittal
Shri Ram Bhawan,
Harish Chand Colony
Jhalarapatan
Dist. Jhalawar (Raj.)
contact no. [protected]

sharmaanuradha

from Delhi, Delhi

Refrigerator — refrigerator is not working

sir/ madam
this is 4th time i am submitting a complaint for my refrigerator which is not working properly
please take a quick action

regards
anuradha

Shantilal Shah

from Davorlim, Goa

Refrigerator — refrigerator Not working

Dear Sir,
I had purchased L.G. Refrigerator Model No.GL-255VM5 from Rajdeep Electronics Ahmedabad on[protected]. We selected L.G product because of it's high market reputation in-spite of our previous refrigerator had no complain for last 20 years. But our bad luck started immediately after purchase of LG refrigerator. Cooling in two sections was not proper for which we made frequent complains to your service center. Every time some unskilled technician came and did some minor repairing but our problem continued. Ultimately they took the refrigerator to your service center on[protected] and repaired it. Now again cooling system has failed and our refrigerator has stopped working.

Our list of complaints are:
1. Your call center people speak politely & softly but their actions on complaints are very poor.
2. Your service center people never explain the reasons for dis functioning of parts.
3. Every time new service men comes for serving the complain and they neither bother whether the customer is satisfied with their service.

Even I complained to Rajdeep Electronics But they were helpless in serving us.
I hope this is enough to rate your quality of service. Our refrigerator is not working at all.
Can you help us?
I hope for better service this time.
Thanks
Yours sincerely
Dr Shanti N shah

Sahil...

from Modasa, Gujarat

Refrigerator — Refrigerator not working

Sorry 2 say but very poor customer care response...
I have bought Whirlpool referigerator(310 ltr) on 7/7/2010 from
Bhagat Electronics, Shop No.-160-61, Old Ropar Road, Manimajra, Chandigarh U.T.
Due to power cut its not working properly only light is switching on till last 4 days.
The complaint is made to the dealer since Sunday(29/5/2011) and no action is taken against the Complaint.
Please Send somebody to repair it.
#231/1, Street No. 8a,
Shanti Nagar, Manimajra,
Chandigarh.
(Usha Rani)

Kochhar monika

from Mumbai, Maharashtra

Poor service

Bought hitachi ac acrau318htd 3 star from vijay sales on[protected] but machine is tripping .have complained 6 days back..and calling them everyday still no response or technician sent.very very pathetic service.
Monika