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[Resolved]  Ortel — inconsistent service and slow internet speed

I am having home economy plan which promises to give 256 Kbps speed but i never get half of the rated speed.Repeated complaing too have not restored the problem.The average speed is between 30-50 Kbps which i think not a broadband speed.Also net goes disconnected most of the time.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  15 CommentsShareTweet

Comments

iam a user of cable modem, and m suffering from slow speed conection of net and automatically it got disabled when download is going on.plz check wats the problem??????????
Please understand the technology its always a throughput connection so definitely you will be getting this speed when you are downloading in kB please multiply this with 8 that is your actual speed.
It's quite astonishing that despite ORTEL is claimed to be a corporate house...it's real service is IMPROPER & Technically imperfect rather it is the the worst among the present internet supplier in bhubaneswar, orissa

I am totally ageed that the ORTEL is definitely cheating us in paying our right to get INTERNET
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ORTEL — DELAY OF NEW tv CONNECTION

I have applied for a new set up box connection on 04.02.2010. In the period i have called to custmor care not less than 30 times . but yet no result. 1 st date failed on .16.02.2010, Second date failed on 20.02.10, Tird date was to day . now time is 3.40 pm but yet no respond. I dont know what fault of mine.It is a great harasment to me kindly co operate,



Thank you.

j.r.das

mob-[protected]

ORTEL — slow speed

my name -PAWANDEEP SINGH BANGA
my id- 657682

speed of broadband is slow near about 25-35kbps since connection is taken.

ORTEL — REGULAR SERVICE BREAK

AFTER TELLING REGULARLY , SERVICE (CABLE CONNECTION)IS DISRUPTED SEVERAL TIMES
AND NO ACTION IS BEING TAKEN TO RECTIFY WHAT ACTUAL FAULT IS GOING ON.

DURING BEILL PAYMENT ONE DAY IS NOT DELAYED TO TAKE BILL AMOUNT.

I THINK THIS SHOULD NOT HAPPEN.
i strictly agree, very slow speed and so called broadband, poor service
kick there sent them to jail lodge a complaint against them and go for dish tv or tata sky
very slow speed, i think its better to surf by mobile

ORTEL — slow speed of internet

as per my internet connection plan ,the service provider says that the speed of internet is 256 kbps but actually i am not getting that speed ,untill & unless i got 15 -25 kbps due to that i have a problem in net surffing...........
my id 0646708
i have same problem

[protected]@gmail.com
our internet connection was very slow and disconnect sometimes because we are doing E ticket we want speed connection and before it was much faster
AFTER TELLING REGULARLY, SERVICE (CABLE CONNECTION)IS DISRUPTED SEVERAL TIMES
AND NO ACTION
Brahmapur --The modem was installed last Sunday, 15th Dec (Customer no 1036463). The Internet could not be connected even for 2 minutes since then.Repeated complaints to Customer Care number to get an answer 'we are looking into the problem; I wise I will insist to disconnect the service for its POOR service, even to a Fresh user, as I fear it may get worsen in FUTURE. Jitendra (22nd Dec)
BBSR- Dear ORTEL Team,
Its big issue that your team didn't co-operate to your member/user, when your plan is changing or your billing amount is UP from previous monthly amount your team is charges and amount is change direct without NOTIFICATION, where as your plan is changing DOWN from previous amount, your team didn't inform to member/user. ITS LIKE FAKE INCOME / CHEAT INCOME FROM MEMBER/USER, How can we trust ORTEL COMMUNICATION. (my memb no[protected]

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    Ortel Communications
    Customer Care Service
    Customer satisfaction rating
    47%
    Complaints
    396
    Pending
    0
    Resolved
    188
    Ortel Communications Phone
    +91 97 7609 1111 (Orissa)
    +91 89 1326 0326 (Vizag)
    +91 77 1408 1104 (Raipur)
    Ortel Communications Address
    C1, Chandrasekharpur, B.D.A. Colony, Bhubaneswar, Odisha, India - 751016
    View Full Information
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