Paytm — not returning money charged for unsuccessful recharge

Address:

Kota, Rajasthan

I recharged my mtnl mobile for data 1200rs and try to add paytm cash of rs500/ but due to some problem process failed and money from my account is deducted on the behalf of paytm.com Noida.
I wrote paytm care many times about this but never return my money and now they are not responding to my mails.
detail of mail conversation here I am adding



Request received for: Re: Request received for: Return of wrongly charged money (ticket #[protected] ) (ticket #[protected] )
Paytm Care

Mar 1 (3 days ago)

to me
We care, because you matter.


Ticket #[protected]: Re: Request received for: Return of wrongly charged money (ti...



Hi Prakash,

We have received your request, thanks for writing in. You may expect our reply within next 6 hours.

Ticket number is[protected].

If you want to add anything further, you can do so by replying to this e-mail.

We care!
Team Paytm


[protected][protected][protected][protected]

C Prakash, Mar 01 13:50 (IST):
Dear sir, five days elapsed after my complain about wrongly charged money
(Ticket number is[protected].
But no action is taken from your side.
This is my request to you please solve this problem otherwise I will
consider some legal route to get my money back.
On Feb 23, 2013 10:49 AM, "Paytm Care" <[protected]@paytm.com> wrote:

> We care, because you matter.
> Ticket #[protected]: Return of wrongly charged money<http://paytm.zendesk.com/tickets/[protected]>
>
> Hi C Prakash,
>
> We have received your request, thanks for writing in. You may expect our
> reply within next 8 hours.
>
> Ticket number is[protected].
>
> If you want to add anything further, you can do so by replying to this
> e-mail.
>
> We care!
> Team Paytm
>
>[protected][protected]
>
> *C Prakash, Feb 23 10:49 (IST):*
>
> Dear sir
> As I wrote you earlier that on 16 January 2013 one of the failed recharge
> deducted money from my bank account order is 68135489 or 68135594.
> On 23rd January 2013 order 69334081 also charged money on your behalf but
> order is failed.
> I attaching scan of my bank statement and screen shot of orders.
> Please resolve this issue as soon as possible and return back my money. Due
> to this I lost my trust in your system.
> Thank you
> c prakash
>
> Attachment(s)
> Screenshots_[protected].png<http://paytm.zendesk.com/attachments/token/r6vtbmorfeci5jr/?name=Screenshots_[protected].png...⇄
> Screenshots_[protected].png<http://paytm.zendesk.com/attachments/token/idwcrrkjkumypjc/?name=Screenshots_[protected].png...⇄
> This email is a service from Paytm Care
> Message-Id:V6GX31Q4_5128515d6bf06_700e[protected]f9_sprut
>


This email is a service from Paytm Care

Message-Id:AJT0X6J1_513064cbbf6af_15c55ee87c177997_sprut
cp <[protected]@gmail.com>


Mar 3 (1 day ago)
to Paytm

Dear sir,

Every time wrote to you about refund of my money and you reply with same message. Please return back my money mentioned earlier complains(Ticket number is[protected] and Ticket number is[protected]. But you are not taking any concrete step to refund my money. As you requested for bank statement, I provided that one. Please answer me in negative or positive mode then I will consider other options.

thank you,

C Prakash