[Resolved]  Reliance Big Tv — No Service after sale

Hi Readers,

I just wanted to share my worst experience with "Reliance BIG TV" DTH Service.
First of all I request everybody not to purchase "Reliance BIG TV" connection.

Well, to start with I have taken BIG TV "Set Top Box" on 31/Aug/2008 "Invoice No. [protected]" from one of the Main Web World, Mehdipatnam Branch (Hyderabad).
I think initially as a company while selling the product, web world person has to inform me about all the future requirements from my side, but they have not given any kind of information.
Actually, one Work Order ID is required in order to have installation for BIG TV, that we can get after calling customer care of BIG TV.
But because they have not informed me that I hvae to call Customre care, it was delayed for 2 days, and by chance I called c.care for some other reason on 02/Sep/2008 and got my work order ID.
Even after having my work order ID, I have not recieved any call from the Installation team for Installation, I raised complaint for the same also for so many times, but none of any use.

Almost everyday for more than 1.5 hours I was calling c.care for any kind of solution and spoke to around more than 12 c.care representatives, to name some of them are :- Sheetal, Usha, Bhaven, Ganesh, Priya and so on and escalated the same issue to some of the senior members as well they are:- Rahul and Bhuvneshwari.
Everybody was saying the same thing repeatedly "we are sorry for the inconvinience caused, it will be done asap...etc...".

Till today, i.e. 12/SEP/2008 more than 12 days after purcahse of STB, I am still waiting for the installation...??? and still have no update...

One more intersting thing, I called c.care to ask "is it possible to return the STB because of bad services", the representative straight forward answered "just go to the web world and return back the STB, they will refund the money", they people are not even concerned about the problem and reason why I asked to return it back.

Finally, I request everybody again PLZ PLZ PLZ never go for "Reliance BIG TV", only name is BIG, everything else is small.
For any kind of details or assistance you can reach me at "[protected]" or "akhilesh.[protected]@gmail.com".
Go for TATA SKY, DISHTV or SUN DIRECT, but not for BIGTV...!

Have a Good Day,
Akhilesh Gupta,
[protected]

http://akhilesh.davim.googlepages.com/nevertakereliancebigtv
http://worst-reliance-big-tv.blogspot.com/

I had purchased BIG TV dth service from R World store at kalka (H.R.)on dated[protected] after purchased my wellcome kit i had call your customer care for workorder NO:[protected] on date 13/09/2008 but till day nobody have turned up for Installation and Activation.

I had called up your customer care no and complained 2 times my request no. is 75872307...

DEAR SIR,
WE LIVE IN BELLARY(KARNATKA)WE HAVE A ELECTRONIC SHOP NAMED AS NAVRANG ELECTRONICS
ADDRESS:SHOP NO 12 DEV COMPLEX KALLAMMA
STREET BELLARY;583101

WE WANT TO SALE BIG TV DTH BUT WE ARE NOT GETING YOUR BIG TV DTH
THE CUSTOMERS ARE ASKING BIG TV DTH SO WHAT SHOULD WE DO .CONTACT:[protected] AND LAND LINE [protected]

Wrost Service

i want a job in reliance big tv

hi my name is abhi...
i took big tv connection 2 month back... there is some signal problem, one and half month back i lost the connection... i complained for more then 10 times to the coustomer care, but problem has not been solved...

if they cant make it work properly why are they selling them... i hope this will be set in short time... my smart card num[protected]


thank u,
Abhi

I thought of buying BIGTV so yesterday morning I called Customer Care ([protected]), agent asked me to go to Web World, so I went to Besant Nagar (Chennai) Web World… The person whom I met said nowadays we are not promoting BIGTV due to some issues, I asked him at least give me tariff details but he refused to provide me the details but the person who was sitting next to him sold BIGTV to another customer... If this is going to be a service before buying the product just think the service after purchasing the product... After this issue i called customer care thrice no response... finally i called Besant Nagar Web World and spoke to Manager Dinesh, he also didn't spoke to me statisfactorly...

connectivity problem

I have 1 problem with my tv connection. They show loading in progress. Can u pls help me to start my Tv. My card no is[protected].