Reliance Big Tv — No installation after 20 days | |||
We have ordered the Reliance Big TV through the APPCO Marketing agency on 30th October and provided a check of Rs 1390 and they said it will take 7 days to install after all the verification. It has been 20 days now and after lots of phone and calls still we did'nt get installation, the agency is not picking up the phone and not responding to our calls if they pick up the phone they say they will install today evening but they are not doing it. Suddenly one day they said they did receive the cash so they required the bank statement as a proof, we also spent our money and time to get the statement and sent them through e-mail and they said they will do the installation within two hours but they are not doing it. The APPCO marketing company's manager's cell phone number is [protected] The cell phone number of the sales person who took our check is [protected], name (Gokul) My email id is santhosh.[protected]@gmail.com. Please contact me in this email id. We are fed up with these frauds, Someone Please help us. Regards Santhosh Bosco Was this information helpful? | |||
 4 Comments | |||
Comments
Very True...
I took Airtel connection instead.
My Mail sent to their customer care:
Last Wednesday (17th November), I brought a Reliance Big TV subscription from one of a dealer outlets in Chennai -Ramapuram [Rs 2490 - 12 months subscription]. The delaer immediately phoned the person in charge of installation of the same in this area & told me that installation will happen in 48 hours [By Friday end of day]. It was fine with me.
However I did not get any calls from out customer care or for the installation concerned person regarding the installation. No installation happened till Friday. Then shop dealer told me that Saturday (Nov 20) by afternoon it will be done. So I waited till noon, yet nothing happened.The serial number given to me was [protected]XXX. I don't what number it is but it was present in the start up kit given to me by the shop dealer. My cell number is 98XXXXXXXXXX.
Then I made calls to your customer care 4 times on Saturday afternoon & evening & they assured me that till evening it will be done. Hence I waited & did not go out for my weekend outdoor activities.
However no one turned up & no calls came to me as to why the installation was not done. Then the shop dealer told me that there are no set top boxes available which made me literally angry. This could have been communicated to me earlier so that I could have gone for other connection.
Frustrated, I took a Airtel 12 Months Subscription today (Sunday Nov 21st morning) & by evening 4 PM, just 4 hours back, they gave me a call, asked location to my residence & completed the installation within 45 Minutes.
If you guys continue the same manner of dealing with customers, you will soon loose the goodwill that is attained over a period of years.Had I got one call form customer care stating me a a genuine reason about not completing the installation, I would have waited a bit more. But in fact, I had to call your customer care 3-4 times & got only promises of installation but nothing happened.If you guys cannot keep up commitments, dont promise the customers.If you dont have set top boxes or some shortage of any installation devices, convey the same to the customer so that he/she can go for another installation without having to wait for it.
In future also, if I have any signal loss or other complaints, its obvious that you guys will respond in the same manner.
Due to this bitter experience, I am forced to advise/suggest my friends & relatives not to take your connection.Rather I shall ask them to take Airtel or Tata Sky or Videocon. It's my experience with Rel - Big TV that has forced me to decide like this.
I took Airtel connection instead.
My Mail sent to their customer care:
Last Wednesday (17th November), I brought a Reliance Big TV subscription from one of a dealer outlets in Chennai -Ramapuram [Rs 2490 - 12 months subscription]. The delaer immediately phoned the person in charge of installation of the same in this area & told me that installation will happen in 48 hours [By Friday end of day]. It was fine with me.
However I did not get any calls from out customer care or for the installation concerned person regarding the installation. No installation happened till Friday. Then shop dealer told me that Saturday (Nov 20) by afternoon it will be done. So I waited till noon, yet nothing happened.The serial number given to me was [protected]XXX. I don't what number it is but it was present in the start up kit given to me by the shop dealer. My cell number is 98XXXXXXXXXX.
Then I made calls to your customer care 4 times on Saturday afternoon & evening & they assured me that till evening it will be done. Hence I waited & did not go out for my weekend outdoor activities.
However no one turned up & no calls came to me as to why the installation was not done. Then the shop dealer told me that there are no set top boxes available which made me literally angry. This could have been communicated to me earlier so that I could have gone for other connection.
Frustrated, I took a Airtel 12 Months Subscription today (Sunday Nov 21st morning) & by evening 4 PM, just 4 hours back, they gave me a call, asked location to my residence & completed the installation within 45 Minutes.
If you guys continue the same manner of dealing with customers, you will soon loose the goodwill that is attained over a period of years.Had I got one call form customer care stating me a a genuine reason about not completing the installation, I would have waited a bit more. But in fact, I had to call your customer care 3-4 times & got only promises of installation but nothing happened.If you guys cannot keep up commitments, dont promise the customers.If you dont have set top boxes or some shortage of any installation devices, convey the same to the customer so that he/she can go for another installation without having to wait for it.
In future also, if I have any signal loss or other complaints, its obvious that you guys will respond in the same manner.
Due to this bitter experience, I am forced to advise/suggest my friends & relatives not to take your connection.Rather I shall ask them to take Airtel or Tata Sky or Videocon. It's my experience with Rel - Big TV that has forced me to decide like this.
Dear Customer,
We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in
Regards
Ryan
We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in
Regards
Ryan
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Reliance Big TV — No Installation - Over 1 month
I bought Reliance Big Tv on 2nd-september-2008. And now its been more than 30 days and still the installation has not yet been done.On 26th sept a person had come to install the dish but after the installation he says that the Set Top box is faulty and said to get it exchanged.
Now when i went to the dealer at Reliance Web World he says they wont replace the set top box and somebody from the backend will come and replace the set top box.
Today its 3rd-Oct-2008 and still nothing has happened.
My workorder number is [protected].
My smart card number is[protected].
I have complained many number of times and one of the complaint number is 75202689