Reliance Communications — service provider

Address:East Godavari, Andhra Pradesh

guys

Don't go for reliance any products.i am using 5 reliance numbers from past 6yrs including net connect plus. but the reliance customer care don't know how precious a customer is?

today i am vexed by one of the customer care representative named SWATHI.i called 198 for query relating i am not getting incoming and out going calls.do u know how funny answer i got? and how rude she spoke? even she doesn't have full information ? how they argued ?

Mrs.SWATHI revealed that my cell was switched off for some days and i don"t have minimum balance of rs.50 to receive incoming.so that my number suspended.i don't know why minimum of 50 rupees balance to receive incoming calls? and finally she disconnected my call without intimation and salutation.

by this suspension i missed an interview call from one of the medical company. their representative met yesterday and told your number was not connected from past 4days for telephonic round thats why my manager was not interested for further process.and my friend met with an accident two days back he was seeking help at that time and mis understands me.

From today i was concluded to avoid all reliance products even though foot prints and reliance marts etc because product quality is not only a essential part,services plays a vital role in converting a cold customer into hardcore and brand loyal customer


NOTE: if any one want to get me on this number you must have lot of patience.try and try until get connected.

regards
M.SRI JAYAKUMAR
[protected].
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Complaint comments 

Comments

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare
thank you RCOM

i received call from one of the reliance representative named Mrs.jostna. she resolved my concerns and given the information with patience.

now one of my issue was resolved still there is another number ([protected]) is in suspension.kindly go through this matter.

number:[protected].

regards

M.SRIJAYAKUMAR
[protected]
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

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