| Address: Pune, Maharashtra |
Hi All,
I am posting this so future customers can be cautioned about unfair practices of Reliance Netconnect.
In summary:
It seems that Reliance Netconnect company uses a practice of promising a cheap plan to get customers to subscribe, then they bill at heavy rate hoping the customer is either too busy or too stupid to notice. Once the customer has paid 1200 Rs. for their data card, it becomes difficult to switch to another provider as the customer will require to pay similar amount again for purchase of other card from other provider.
They think the customer may grumble if he notices, but will then pay up.
I purchased a Reliance netconnect data card, as I was given a plan with cheaper rate then my old service provider. Later when billing, the company billed me 6 times the promised rate for 500 MB data above 1GB and 3 times for data more then 1.5 GB. When I complained to the customer service department, they just refused to reduce my bill. When I complained to their appellate authority, they bluntly told me that either I accept the expensive plan and continue or stop using their service. Also they cut my service without any warning causing business disruption for me.
More details:
I was sold a data card with a plan of Rs 250 per month + 20 paise per MB for usage from 1GB to 6GB. This was given in writing at time of purchase along with name of executive on receipt, on 4th Dec 2012. It takes 7 -1 0 days for them to send the card, so when I got the card, again I received these details and even the name of sales executive.
When I saw the bill, it was billed by rate of 1.2 Rs per MB, for 500 MB above 1GB, and 60 paise per MB after that.
I complained to their service dept about excess billing. They had billed Rs. 1200 when the bill should have been Rs. 400 as per my plan.
After multiple complaints, the service dept. has written to me in email that the plan sold to me was discontinued on 30 Nov 2012.
This raises following questions:
1) Why did the company raise billing rates by 6 times for 1st 500 MB after 1GB and 3 times after that? In a matter of few days? Without informing me that rates were being increased by such huge rate?
2) If their sales executive be given benefit of doubt that he was misinformed, and sold me a plan that was already discontinued - how did I still get the same plan in writing 7 days later when I received the data card? The company has other department that sends the card to subscribed customers - how no-one noticed I was sent discontinued plan details?
3) When I complained, company should apologize and refund me full amount paid for card, but they just cut my service and refuse to give explanation for how this happened.
I think the above events are sufficient to prove that Reliance netconnect is using unfair practices to lure customers to subscribe and then bully them to pay at high rate.
Thanks,
Deepak.
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare