Reliance Prepaid 1X High Speed data card Modem — Severe network problem in my Reliance Prepaid 1X High Speed data card Modem

Address:

West Bengal

Dear Sir,
I have a Reliance 1x Data Card purchased 4/5 months back . Since last 2 months, I am totally frustrated with your pathetic network in College street are, Kolkata, West Bengal. During last 2 months, I have informed the network related problem to the data card service center several times, but I have not got any fruitful result from the customer support officers. I think, the customer care Dept of Reliance has no suffiient time to listen to the problems of their valuable existing customers. But one thing I would like to tell that no multi national company can exist in India without providing good and worthy service to its customers, because currently several mobile service providers are there like- MTS, Airtel, Vodafone, Uninor, Aircel, Idea, Tata Dokomo etc. The other companies are providing excellent network coverage to our are. Apart from Reliance, I am a customer of Airtel, Aircel & Vodafone and their network is excellent, that's why I am really satisfied with those service providers.

I am sending you the details of my previously lodged complains to the datacard service center of Reliance(THE SO CALLED NO.1 COMPANY). Please check the SAME TECHNICAL WORDS used by your different data card customer support officers and they have done nothing against my complains.

I send the first mail on 28th May,2010:
[protected][protected][protected]

from Debabrata Pal <[protected]@gmail.com>
sender-time Sent at 4:11 PM (GMT+05:30). Current time there: 11:14 PM. ✆
to datacard.[protected]@relianceada.com
cc [protected]@relianceada.com,
netconnect.[protected]@relianceada.com,
[protected]@relianceada.com
date Fri, May 28, 2010 at 4:11 PM

subject: Severe network problem in my Prepaid 1X High Speed data card Modem


Dear Sir,
I am totally frustrated with your pathetic network. I am using Prepaid 1X High Speed data card Modem MG880+ ([protected]). I generally do recharge with Rs.404 every month to use your internet. Since last 15 days, I am unable to use my Modem due to no network.

Problem Details:
Network bar gets dropped totally after 1 or 2 seconds of connecting the modem with my computer. Previously, the network was absolutely fine.
Area: COLLEGE STREET, KOLKATA- 700009, WEST BENGAL (NEAR SANTOSH SWEET SHOP) - It is a very popular area of Kolkata.
Type of problem: Indoor coverage problem (My room is just beside the road, not in interior part )
Error message showing: Network disconnected/ Remote computer did not respond...

I have already visited your data card servicing center at 70 BECK BAGAN, KOLKATA. They have checked my Data card properly and showed me that no network problem is there and full network bar was showing in that area. The customer service officer told that "the data card is perfectly okay, no problem is there in the data card." My friend who is having another 1X High Speed data card Modem is also facing the same network problem in the area.

So I am seeking the help of your engineers to fix the INDOOR NETWORK PROBLEM immediately. Otherwise I will not be able to use the 1X High Speed data card Modem in future.

I hope, Reliance can understand my problem and they will solve the issue so that customers like me who are from the area- COLLEGE STREET, KOLKATA-700009 can be happy with your network coverage.

The second mail I sent was:
[protected][protected]

from Debabrata Pal <[protected]@gmail.com>
sender-time Sent at 4:37 PM (GMT+05:30). Current time there: 11:16 PM. ✆
to datacard.[protected]@relianceada.com
cc [protected]@relianceada.com,
netconnect.[protected]@relianceada.com,
[protected]@relianceada.com
date Fri, May 28, 2010 at 4:37 PM

subject Re: Severe network problem in my Prepaid 1X High Speed data card Modem


The postal address of the problematic area is: 8, NABIN KUNDU LANE, COLLEGE STREET, KOLKATA- 700009 (NEAR SANTOSH SWEET SHOP). I hope, the engineers of Reliance will visit the problem area of network very soon and the problem will be resolved permanently.

In return of my 1st & 2nd mail, I got the reply:
[protected][protected][protected]------


from datacard.[protected]@relianceada.com <datacard.[protected]@relianceada.com>
sender-time Sent at 12:14 AM (GMT+05:30). Current time there: 11:18 PM. ✆
to Debabrata Pal <[protected]@gmail.com>
date Sat, May 29, 2010 at 12:14 AM
subject RE:'ADAG=[protected]'Reference to your e-mail



Dear Mr. Pal,

This is with reference to your e-mail regarding Network issue of Reliance Data Card number [protected]. Please note that your request has already been logged as Service Request ID[protected]. We are working on the same and will respond to you shortly.

We deeply apologize for the inconvenience caused to you regarding our services.

Yours sincerely,



Prashant Pawar
Reliance Data Card support

Reliance Communications

I sent my 3rd mail:
[protected]--------


from Debabrata Pal <[protected]@gmail.com>
sender-time Sent at 9:47 AM (GMT+05:30). Current time there: 11:21 PM. ✆
to "datacard.[protected]@relianceada.com" <datacard.[protected]@relianceada.com>
date Tue, Jun 1, 2010 at 9:47 AM
subject Re: 'ADAG=[protected]'Reference to your e-mail



Dear Mr. Pawar,
My problem is still not resolved. I am gaining pathetic experience about the network and service of Reliance (India's no.1 network ). May I know what is the status of my previously lodged complaint( ID[protected] ? Are your engineers fixing the problem in reality?

Then I got the technical and so called sympathetic reply:
[protected][protected][protected]

from datacard.[protected]@relianceada.com <datacard.[protected]@relianceada.com>
sender-time Sent at 1:46 PM (GMT+05:30). Current time there: 11:21 PM. ✆
to Debabrata Pal <[protected]@gmail.com>
date Tue, Jun 1, 2010 at 1:46 PM
subject RE:'ADAG=[protected]' Reference to your e-mail



Dear Customer,

This is in response to your e-mail regarding Network Coverage Issue of your Reliance Netconnect Data Card number [protected]. Please note that, your compliant has already been escalated to the relevant department for appropriate action to be taken. We are working on the same and will respond to you shortly.

We deeply apologize for the inconvenience caused to you.

Yours sincerely,

Naresh Gaikwad
Reliance Data Card support
Reliance Communications

I got the 4th reply with the same technical
language:
[protected][protected][protected]

from datacard.[protected]@relianceada.com <datacard.[protected]@relianceada.com>
sender-time Sent at 6:49 PM (GMT+05:30). Current time there: 11:25 PM. ✆
to Debabrata Pal <[protected]@gmail.com>
date Tue, Jun 1, 2010 at 6:49 PM
subject RE:'ADAG=[protected]'Reference to your e-mail



Dear Mr. Pal,

This is with reference to your e-mail regarding network issue of your Reliance Data Card number [protected]. Please note that your compliant has already been escalated to the relevant department for appropriate action to be taken. We are working on the same and will respond to you shortly.

We regret the inconvenience caused to you.

Yours sincerely,

Abid Sayyed

Data Card Support
Reliance Communications

Then again I informed Reliance:
[protected][protected]--------

from Debabrata Pal <[protected]@gmail.com>
sender-time Sent at 3:06 PM (GMT+05:30). Current time there: 11:26 PM. ✆
to "datacard.[protected]@relianceada.com" <datacard.[protected]@relianceada.com>
date Fri, Jun 11, 2010 at 3:06 PM
subject Re: 'ADAG=[protected]'Reference to your e-mail


Sill my problem has not been resolved. May I know what is the update of the complaint(Reliance Data Card number [protected]).

regards,
Debabrata Pal

Then I got the same kind of reply from Reliance:
[protected][protected][protected]

from datacard.[protected]@relianceada.com <datacard.[protected]@relianceada.com>
sender-time Sent at 2:13 PM (GMT+05:30). Current time there: 11:27 PM. ✆
to Debabrata Pal <[protected]@gmail.com>
date Sat, Jun 12, 2010 at 2:13 PM
subject RE:'ADAG=[protected]'Reference to your e-mail


Dear Mr. Pal,

In response to your e-mail regarding Coverage Related Issue for your Reliance Data Card Number [protected], kindly note that your complaint registered vide Service Request ID[protected] has been forwarded to the technical department for the further investigation and is expected to be resolved soon.

We deeply apologize for the inconvenience caused to you regarding our services.

Yours sincerely,

Deepak Sonawane
Data Card Support
Reliance Communications

I replied to Reliance:
[protected][protected]

from Debabrata Pal <[protected]@gmail.com>
sender-time Sent at 11:55 AM (GMT+05:30). Current time there: 11:29 PM. ✆
to "datacard.[protected]@relianceada.com" <datacard.[protected]@relianceada.com>
date Sun, Jun 13, 2010 at 11:55 AM
subject Re: 'ADAG=[protected]'Reference to your e-mail


Dear,
I am really frustrateed with the SAME REPEATED TECHNICAL WORDS by 5 or
6 persons from Reliance Data Card Center. Please stop sending the FAKE
ASSURANCE MAILS OR THE SYSTEM GENERATED AUTOMATIC MAILS. Since last 20
days you people are sending the same fake assurance mails.

And escalate the network coverage problem to the proper technical
Engineer's desk and solve my problem.

If my problem is not resolved within next 7 days, I will complain to
the Consumer Forum with all the mails conversation.

I must say, RELIANCE internet is the worst internet service provider
that provides pathetic service.


regards,
Debabrata Pal

The last useless reply I got from Reliance is:
[protected][protected][protected]------

from datacard.[protected]@relianceada.com <datacard.[protected]@relianceada.com>
sender-time Sent at 8:13 PM (GMT+05:30). Current time there: 11:30 PM. ✆
to Debabrata Pal <[protected]@gmail.com>
date Sun, Jun 13, 2010 at 8:13 PM
subject RE:'ADAG=[protected]'Reference

Dear Mr. Pal,

This is with reference to your e-mail received at Reliance Data Card Support. We have already made a note of your complaint and forwarded the same to our management team for appropriate action to be taken. We are working on the same and will respond to you shortly in this regards.

Yours sincerely,

Abid Sayyed

Data Card Support
Reliance Communications


Result:

Ultimately still now I am facing the sma problem as my problem is not entertained by Reliance at all.

Then again I visited the Data card service center at 70 BECK BAGAN, KOLKATA on 1st June, 2010 and they replaced my ZTE Data card and give a new data card to me on 3rd June, 2010 by confirming the network coverage infront of mine. But as soon as I reached my home, I started facing the same network problem. I am not getting even 1 netowrk bar also. After every 2 seconds my network bars are getting dropped.

As a result, I am not able to use my modem since last 2 months. Now I think, I should throw the data card away as it is useless for me.

My total experience about Reliance is "RELIANCE CHEATS IT'S CONSUMERS AND DON'T KNOW HOW TO ENTERTAIN THE REQUEST OF IT'S CUSTOMERS."

I have started suggesting all my friend and relatives not to take any new connection of Reliance.