[Resolved] Samsung — Samsung Complaints - Samsung Mobile | |
i have purchased a samsung mobile in the month of sept 2008 on the 23rd. the mobile suddenly after 3 months suddenly gets switched off and then after that it does not start at all. i send the handset to samsung service center where they said that they will check and get it rectified. after 2 days they revert that they will show it to their chief technician and then tell us what the problem is. after a week they tell us that they will have to send the handset to banglore as their serive center is only at banglore. now i am already without a handset for past one week and they expect me to do without a handset for 10 more days. my business also suffers as i myself am a franchisee for reliance and we sell samsung handsets in our showroom. i am not getting a replacement for the handset nor a standby handset till the time they get it rectified... why should i get it repaired when i am suppose to get a replacement. its within warranty. why should i use a faulty handset. please help regarding this as i am suffereing without a handset. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 86 Comments | |
Comments
MY NAME IS PRATYUSH VEER, I HAVE PURCHASED SAMSUNG MORION SCH-B-319 MOBILE ON 28/10/2009,
THEN AFTER I MONTH I STARTED GETTING COMPLAINS, WHEN I WAS DOING OUTGOING CALLS THAT THE PERSON CAN'T LISTEN TO ME PROPERLY, I THOUGH THAT IT'S NETWORK PROBLEM OF TATA, BUT THEN WHEN THE PROBLEM, INCREASED, I TOOK THE PHONE TO SAMSUNG SERVICE CENTRE ON 22ND FEB.2010, IN BARODA AT P.R.S.SERVICES, 5, SAMIPYA FLATS, OPP.WELCOME FLATS, VADODARA, MY WORK ORDER NO. IS:WA[protected], THERE I WAS BEEN TOLD IT'S SOFTWARE HAS TO BE UPDATED, ON 24TH FEB.2010, I GOT CALL TO TAKE MY MOBILE BACK AS IT'S REPAIRED.
FIRSTLY INSTANT SIGN WAS TAKEN ON MY CUSTOMER COPY WAS TAKEN BACK BY THERE EXECUTIVE.I WAS SHOCKED TO SEE MY MOBILE'S DISPLAY WAS IN A VERY BAD SHAPE, AND ALSO THERE WERE SCRATHCHES ON MY DISPLAY SCREEN, I TOLD THEM THAT BY MISTAKE THEY HAVE EXCHANGED MY DISPLAY TO SOME OTHER CUSTOMER, THE LADY THERE WHO TOOK MY MOBILE AT THE TIME WHEN I SUBMITTEDE MY MOBILE CONFIRMED TO ME IT'S ENGINEER'S MISTAKE, BUT THE OTHER LADY, STARTED MISBEHAVING AND SHOUTING ON ME THAT ALL THIS ACTIVITY IS NOT HAPPENING AT THERE SERVICE STATION.MOREOVER SHE WAS NOT INTERESTED TO RETURN MY CUSTOMER COPY ALSO, WHICH I FOUGHT AND TOOK IT'S XEROX COPY FOR MY RECORDS.
PL. PROVIDE ME JUSTICE THAT HOW MY DISPLAY WAS CHANGED AND HOW DISPLAY IS NOT CRYSTAL CLEAR AFTER SERVICE AS IT'S A FREE SERVICE.
I'M VERY UNHAPPY WITH THE MISBEHAVIOUR OF YOUR SAMSUNG SERVICE CENTRE OF P.R.S SERVICE.
PRATYUSH VEER, M:[protected]
PL. PROVIDE ME JUSTICE,
THEN AFTER I MONTH I STARTED GETTING COMPLAINS, WHEN I WAS DOING OUTGOING CALLS THAT THE PERSON CAN'T LISTEN TO ME PROPERLY, I THOUGH THAT IT'S NETWORK PROBLEM OF TATA, BUT THEN WHEN THE PROBLEM, INCREASED, I TOOK THE PHONE TO SAMSUNG SERVICE CENTRE ON 22ND FEB.2010, IN BARODA AT P.R.S.SERVICES, 5, SAMIPYA FLATS, OPP.WELCOME FLATS, VADODARA, MY WORK ORDER NO. IS:WA[protected], THERE I WAS BEEN TOLD IT'S SOFTWARE HAS TO BE UPDATED, ON 24TH FEB.2010, I GOT CALL TO TAKE MY MOBILE BACK AS IT'S REPAIRED.
FIRSTLY INSTANT SIGN WAS TAKEN ON MY CUSTOMER COPY WAS TAKEN BACK BY THERE EXECUTIVE.I WAS SHOCKED TO SEE MY MOBILE'S DISPLAY WAS IN A VERY BAD SHAPE, AND ALSO THERE WERE SCRATHCHES ON MY DISPLAY SCREEN, I TOLD THEM THAT BY MISTAKE THEY HAVE EXCHANGED MY DISPLAY TO SOME OTHER CUSTOMER, THE LADY THERE WHO TOOK MY MOBILE AT THE TIME WHEN I SUBMITTEDE MY MOBILE CONFIRMED TO ME IT'S ENGINEER'S MISTAKE, BUT THE OTHER LADY, STARTED MISBEHAVING AND SHOUTING ON ME THAT ALL THIS ACTIVITY IS NOT HAPPENING AT THERE SERVICE STATION.MOREOVER SHE WAS NOT INTERESTED TO RETURN MY CUSTOMER COPY ALSO, WHICH I FOUGHT AND TOOK IT'S XEROX COPY FOR MY RECORDS.
PL. PROVIDE ME JUSTICE THAT HOW MY DISPLAY WAS CHANGED AND HOW DISPLAY IS NOT CRYSTAL CLEAR AFTER SERVICE AS IT'S A FREE SERVICE.
I'M VERY UNHAPPY WITH THE MISBEHAVIOUR OF YOUR SAMSUNG SERVICE CENTRE OF P.R.S SERVICE.
PRATYUSH VEER, M:[protected]
PL. PROVIDE ME JUSTICE,
I had purchased Samsung CDMA mobile from M/s A-1 sales Nadiad.
From purchase of one month there was problem in log details & phone book
When I had send it to service center at Nadiad. They had taken 26 days to solve problem. after complaining a lot to their customer care .
Again same problem create within 10 days every time the are repairing,
Their customer support department assured me to replace handset before 2nd week of March 2010 But there was not any information on support number or service center
Now I had decided to go for legal action
From purchase of one month there was problem in log details & phone book
When I had send it to service center at Nadiad. They had taken 26 days to solve problem. after complaining a lot to their customer care .
Again same problem create within 10 days every time the are repairing,
Their customer support department assured me to replace handset before 2nd week of March 2010 But there was not any information on support number or service center
Now I had decided to go for legal action
I had bought a Samsung Star Mobile with WiFi Model No. GT-S5233W on
February 7, 2010 from Hotspot. ( A Unit Of Spice Retail Limited )
WZ-152-A/3, main Najafgarh Road, Near metro Pillar No. 678, Uttam Nagar,
New Delhi – 110059, vide bill no. ( Book No. 614/07 & Serial No. 331 )
dated February 7, 2010 for Rs. 8075/- all inclusive.
Serial No. Of The Mobile : RP1S977806L
IMEI No. : [protected]
From the day one this mobile was giving me problem, as it used to get
re-booted while talking ( or even lying on the table ) and the frequency of
re-booting increased to 4-5 time a day.
Finally I took my mobile to Bharat Communication, Phahar Gunj ( Samsung
Authorised Service Centre )on March 27, 2010. Initially without checking
anything, they told me that it has to be formatted and all data will be
lost. I compromised on the data and gave them go ahead so that whatever
problem is there can be rectified. Even after that the mobile re-booted and
they told me to leave the mobile with them, which I did.
Work Order No. is 10C270017 Dated[protected]
Since then I was following up with the Service Centre and for the last 4-5
days I am being told the the PCB has been changed and hence IMEI no. has
been changed, which is to be updated, but Samsung site is having some
problem because of which they are not able to fix my mobile.
Finally on April 5th 2010 evening they have given me the mobile no. of Mr.
Sumit Seth, telling me that Mr. Seth is the Area Manager, and if I am
having any service related issue I may please talk to Mr. Seth on
[protected]. Since then I am trying Mr. Seth’s no. but he does not pick up
the phone neither calls back, even after leaving SMS. Then I wrote an
e-mail to Samsung through the e-mail link on Samsung’s website to which I
was responded back on April 6th 2010 by a computer generated e-mail,
wherein I was given a transaction no. [protected] assuring that someone from
the concerned department will contact me, but nothing of that sort has
happened. On April 5th 2010 only I call Samsung Helpline no. also (
[protected] and talked to Mr. Jitender, who gave me the transaction no.
[protected] and also promised to take this up with the concerned authority
and ensure that some senior person calls me, but again nothing of that sort
happened.
On April 6th 2010 I again called up Samsung Service Provider, Bharat
Communication and the lady at the front desk told me that the Service
Franchise owner Mr. Bharat himself has gone to main Service Centre of
Samsung at Nehru Place to get the fault checked and he will be back in the
evening and I will be updated on the status of my mobile, again no one
updated me. I was actually surprised on this feedback that my mobile is
being taken to main Service Centre of Samsung for fault diagnosis as they
had already told me that they have replaced the PCB and IMEI no. updation
is pending, which is not happening due to some problem in Samsung’s site.
Again on April 7th 2010 after waiting for the inputs, I called up Bharat
Communication in the second half to know the status of my mobile and after
being put on hold for long I was told to call up by 6.00 P.M., when I
confronted the lady at the front desk, she made me talk to Mr. Ravi, who
told me that I can come by 6.00 P.M. and collect my mobile. I reached the
Service Centre, Bharat Communication sharp at 6.00 P.M. to collect my
mobile. Mr. Ravi attended me and handed over my mobile to me, telling me
that PCB has been replaced and INEI no. updation has also been done after
the mobile was taken to the main Service Centre of Samsung in Nehru Place.
I said fine, let me use this mobile for few days and check whether the
re-booting problem has actually been rectified or not and ask for a call
report. On this I was told that they will not give me any call report (
wherein details of the action taken and the current status of the mobile
was supposed to be mentioned ). Instead I was told to give the receiving of
the mobile on the Job card and take the mobile back. When I insisted on
getting the call report, the owner of Bharat Communication Mr. Bharat told
me that they will not give me any call report and if I have any issue in
that I can talk to the people at Samsung. He also offered to write the new
IMEI no. ( which actually changed as they replaced main PCB of the mobile
phone ) on my bill itself, to which I didn’t agree and insisted on getting
the call report, properly mentioning action taken on my mobile to make it
up and running and if the IMEI no. has changed, that also is to be
documented in the customer call report, to which he didn’t agree.
Then I started trying mobile no. of Mr. Sumit Seth ( [protected] ) and left
SMS also, but as usual he didn’t pickup my call, neither did he called
back. I called up Samsung Helpline[protected] and talked to Sakshi,
Manoj & Sneha. Very unfortunately I have to put this on records that these
people seem to be trained to disconnect the phone while customer is
sharing his/her problem and just put the phone down saying we are not able
to hear your voice.
Further adding to my agony, owner of the Service Centre, Mr. Bharat told me
that he has just updated my IMEI no., while I was trying to talk to
various people in Samsung and told me that my IMEI no. has not been changed
and showed me my original IMEI no. on the mobile screen by executing some
command. This was so shocking for me that after telling me the story of
IMEI no. being changed and problem being faced in updating the new IMEI no.
I am being told that IMEI no. of my mobiles now remains same as earlier.
I again requested Mr. Bharat to give me the customer call report and he
simply refused. I therefore have not collected my mobile and have left it
with the Service centre, as being a customer I have all the rights to know
what Samsung / Samsung Service Providers have done with my mobile, what
action have they taken, what part have they replaced. By not giving me a
customer call report Samsung and Samsung Service providers are depriving a
customer of his rights.
One more problem I face with this mobile, which I discussed with Mr.
Bharat, is that I am not able to send or receive business card on this
mobile and Mr. Bharat confirmed that there is a problem to which there is
no solution as of now.
If we summarize all the facts, Samsung is fleecing it customers by selling
inferior quality products, which fail in one month, which have problem in
the technology being used and also on account of deficiency of Services to
its customers.
Such services are not at all acceptable and are not expected from a company
of repute like Samsung.
I have made up my mind that I no longer intend to use Samsung products
anymore and want Samsung to refund Rs, 8075/- of my hard earned money I
spent on buying Samsung Mobile.
I therefore request you to instruct Samsung management to return my money
and penalise Samsung & Samsung Service Provide Bharat Communication for
being completely insensitive towards customers, non cooperative and
deficiency of services to its customer
Deepak Luthra
[protected]
February 7, 2010 from Hotspot. ( A Unit Of Spice Retail Limited )
WZ-152-A/3, main Najafgarh Road, Near metro Pillar No. 678, Uttam Nagar,
New Delhi – 110059, vide bill no. ( Book No. 614/07 & Serial No. 331 )
dated February 7, 2010 for Rs. 8075/- all inclusive.
Serial No. Of The Mobile : RP1S977806L
IMEI No. : [protected]
From the day one this mobile was giving me problem, as it used to get
re-booted while talking ( or even lying on the table ) and the frequency of
re-booting increased to 4-5 time a day.
Finally I took my mobile to Bharat Communication, Phahar Gunj ( Samsung
Authorised Service Centre )on March 27, 2010. Initially without checking
anything, they told me that it has to be formatted and all data will be
lost. I compromised on the data and gave them go ahead so that whatever
problem is there can be rectified. Even after that the mobile re-booted and
they told me to leave the mobile with them, which I did.
Work Order No. is 10C270017 Dated[protected]
Since then I was following up with the Service Centre and for the last 4-5
days I am being told the the PCB has been changed and hence IMEI no. has
been changed, which is to be updated, but Samsung site is having some
problem because of which they are not able to fix my mobile.
Finally on April 5th 2010 evening they have given me the mobile no. of Mr.
Sumit Seth, telling me that Mr. Seth is the Area Manager, and if I am
having any service related issue I may please talk to Mr. Seth on
[protected]. Since then I am trying Mr. Seth’s no. but he does not pick up
the phone neither calls back, even after leaving SMS. Then I wrote an
e-mail to Samsung through the e-mail link on Samsung’s website to which I
was responded back on April 6th 2010 by a computer generated e-mail,
wherein I was given a transaction no. [protected] assuring that someone from
the concerned department will contact me, but nothing of that sort has
happened. On April 5th 2010 only I call Samsung Helpline no. also (
[protected] and talked to Mr. Jitender, who gave me the transaction no.
[protected] and also promised to take this up with the concerned authority
and ensure that some senior person calls me, but again nothing of that sort
happened.
On April 6th 2010 I again called up Samsung Service Provider, Bharat
Communication and the lady at the front desk told me that the Service
Franchise owner Mr. Bharat himself has gone to main Service Centre of
Samsung at Nehru Place to get the fault checked and he will be back in the
evening and I will be updated on the status of my mobile, again no one
updated me. I was actually surprised on this feedback that my mobile is
being taken to main Service Centre of Samsung for fault diagnosis as they
had already told me that they have replaced the PCB and IMEI no. updation
is pending, which is not happening due to some problem in Samsung’s site.
Again on April 7th 2010 after waiting for the inputs, I called up Bharat
Communication in the second half to know the status of my mobile and after
being put on hold for long I was told to call up by 6.00 P.M., when I
confronted the lady at the front desk, she made me talk to Mr. Ravi, who
told me that I can come by 6.00 P.M. and collect my mobile. I reached the
Service Centre, Bharat Communication sharp at 6.00 P.M. to collect my
mobile. Mr. Ravi attended me and handed over my mobile to me, telling me
that PCB has been replaced and INEI no. updation has also been done after
the mobile was taken to the main Service Centre of Samsung in Nehru Place.
I said fine, let me use this mobile for few days and check whether the
re-booting problem has actually been rectified or not and ask for a call
report. On this I was told that they will not give me any call report (
wherein details of the action taken and the current status of the mobile
was supposed to be mentioned ). Instead I was told to give the receiving of
the mobile on the Job card and take the mobile back. When I insisted on
getting the call report, the owner of Bharat Communication Mr. Bharat told
me that they will not give me any call report and if I have any issue in
that I can talk to the people at Samsung. He also offered to write the new
IMEI no. ( which actually changed as they replaced main PCB of the mobile
phone ) on my bill itself, to which I didn’t agree and insisted on getting
the call report, properly mentioning action taken on my mobile to make it
up and running and if the IMEI no. has changed, that also is to be
documented in the customer call report, to which he didn’t agree.
Then I started trying mobile no. of Mr. Sumit Seth ( [protected] ) and left
SMS also, but as usual he didn’t pickup my call, neither did he called
back. I called up Samsung Helpline[protected] and talked to Sakshi,
Manoj & Sneha. Very unfortunately I have to put this on records that these
people seem to be trained to disconnect the phone while customer is
sharing his/her problem and just put the phone down saying we are not able
to hear your voice.
Further adding to my agony, owner of the Service Centre, Mr. Bharat told me
that he has just updated my IMEI no., while I was trying to talk to
various people in Samsung and told me that my IMEI no. has not been changed
and showed me my original IMEI no. on the mobile screen by executing some
command. This was so shocking for me that after telling me the story of
IMEI no. being changed and problem being faced in updating the new IMEI no.
I am being told that IMEI no. of my mobiles now remains same as earlier.
I again requested Mr. Bharat to give me the customer call report and he
simply refused. I therefore have not collected my mobile and have left it
with the Service centre, as being a customer I have all the rights to know
what Samsung / Samsung Service Providers have done with my mobile, what
action have they taken, what part have they replaced. By not giving me a
customer call report Samsung and Samsung Service providers are depriving a
customer of his rights.
One more problem I face with this mobile, which I discussed with Mr.
Bharat, is that I am not able to send or receive business card on this
mobile and Mr. Bharat confirmed that there is a problem to which there is
no solution as of now.
If we summarize all the facts, Samsung is fleecing it customers by selling
inferior quality products, which fail in one month, which have problem in
the technology being used and also on account of deficiency of Services to
its customers.
Such services are not at all acceptable and are not expected from a company
of repute like Samsung.
I have made up my mind that I no longer intend to use Samsung products
anymore and want Samsung to refund Rs, 8075/- of my hard earned money I
spent on buying Samsung Mobile.
I therefore request you to instruct Samsung management to return my money
and penalise Samsung & Samsung Service Provide Bharat Communication for
being completely insensitive towards customers, non cooperative and
deficiency of services to its customer
Deepak Luthra
[protected]
Hi,
I am going to share my worst experiance with samsung i bought samsung I200 mobile phone from Hotspot Laxmi nagar on 14 Jan 2010.Tha’s a windows phone, after 2 months i faced problem like windows of my mobile got corrupted.I went to service centre they told me to get back ur handset within 2 days.Now it’s 10days have been passed i m still waiting for my handset. If i contact to service centre thy told me u will get message from compaany once ur problm get resolve.
So tell me the way how could i get the right information about my handset?
Gopal rastogi
rastogi.[protected]@gmail.com
I am going to share my worst experiance with samsung i bought samsung I200 mobile phone from Hotspot Laxmi nagar on 14 Jan 2010.Tha’s a windows phone, after 2 months i faced problem like windows of my mobile got corrupted.I went to service centre they told me to get back ur handset within 2 days.Now it’s 10days have been passed i m still waiting for my handset. If i contact to service centre thy told me u will get message from compaany once ur problm get resolve.
So tell me the way how could i get the right information about my handset?
Gopal rastogi
rastogi.[protected]@gmail.com
I totally agree with this.. dont go for samsung. I bought this samsung star 3g 4 months ago and now it is not working. It is continouosly restarting itself. It didnt even fall down and this occured all of a sudden. Never opt for samsung phones.
SAMSUNG MOBBILE IS VERY POOR IN QUALITY & NO BODY SHOULD BE WASTE THEIR MONEY TO PURCHASE SAMSUNG MOBILE.
I purchased a mobile phone model no C 3510 on 13/05/2010 from Libya (North Africa).I started using it only from the second week of August.Last week after charging the mobile it wasn’t getting switched on. So I took it to the service centre in Vashi, Navi Mumbai, which is located in sector 2.The technician who checked the mobile said that it was having some manufacturing defect. Its mother board has to be changed which would take 15-20 days. I was ready to give my mobile but he wasn’t ready to take the mobile for repair. He said that as it was purchased from abroad they could not repair it and asked me to take it to some other Samsung service centre which is located at Hera Panna. He gave me a phone number of the call centre and asked me to contact them in that number. The call centre executive who attended my call said that the mobile purchased outside India will not get a warranty in India. While purchasing the mobile I had confirmed that it was having international warranty. Why did he say like this? What do u mean by international warranty? Does international warranty exclude India? Is it my fault that I have purchased a defective piece? Why the company which is so popular selling such defective pieces? Should I suffer the loss for the company’s fault? Please tell me what is the solution for this problem? I have already placed a complaint and my complaint number is [protected]. Whenever I call the call centre to enquire about the status of my complaint they say that before 8 pm I will get a call from them. This is continuing for the last three days and till now nobody has called me. Now what should I do? What is the use of giving complaints? The serial number of the mobile is 358651/03/400977/7. Will my problem be solved or will I have to suffer the loss? It is shameful for the company’s goodwill. I never thought that such a popular company will sell defective pieces. I want a solution for my problem or else I will proceed legally.
Muralidharan
Muralidharan
Samsung — cellphone disorder
i have a samsung sgh l-700 cell which fall down from my hand. its not being on. its a problem of IC in motherboard. does a new IC can be put on the same motherboard or i do have to change for a new motherboard. if yes what will be the cost of new motherboard and how can i get the original one. i do have the warrenty period. wat will be the cost of repair? please suggest. hello
i am mehul a shah.
i have pureched a CORBY TEXT A DATE OF[protected].
My mobail will suddenly had a problem at the date of 05-09-10.
i dont know what is the problem but i will sow my mobail to service center of samsung at the date of 06-09-10.
they told me that they will give me back after 3 hours.
after that when i am reach ther they says that my mobails main sercit will not working properly.
thats way my mobail going a for a replacement and they give me back withen 10 day but today i call them and they told me that we need more 10 to 12 days for a replacement.
at the time i never have any mobail i have fashing a loat of problem without mobail.
so pls pls pls please help regarding this as i am suffereing without a handset.
i am mehul a shah.
i have pureched a CORBY TEXT A DATE OF[protected].
My mobail will suddenly had a problem at the date of 05-09-10.
i dont know what is the problem but i will sow my mobail to service center of samsung at the date of 06-09-10.
they told me that they will give me back after 3 hours.
after that when i am reach ther they says that my mobails main sercit will not working properly.
thats way my mobail going a for a replacement and they give me back withen 10 day but today i call them and they told me that we need more 10 to 12 days for a replacement.
at the time i never have any mobail i have fashing a loat of problem without mobail.
so pls pls pls please help regarding this as i am suffereing without a handset.
I, Chnadrashekhar Nehate purchased Samsung -MOdel-GT-E2120B on 20.3.2010 from M-DBVpl-thane.
The mobile suddenly stop functioning even with best handling & getting of[censored]pon start.
The problm was reportee via work order-2397 dated 3.9.2010 to Popular telcom (Auth.Samsung Service Centre)-dombivali
It was promised to be replaced many a times & still not received the replacement.
now they call & say further month.
this is disgusting & i think samsung have major proble with this models.
Chandrashekhar Nehate
[protected]
The mobile suddenly stop functioning even with best handling & getting of[censored]pon start.
The problm was reportee via work order-2397 dated 3.9.2010 to Popular telcom (Auth.Samsung Service Centre)-dombivali
It was promised to be replaced many a times & still not received the replacement.
now they call & say further month.
this is disgusting & i think samsung have major proble with this models.
Chandrashekhar Nehate
[protected]
hello sir
i am anita from kanpur .i bought a new samsung mobile model no.gt-e2120b from one mobile, gumti no.5, kanpur on Jan., 2010 i have been problem in the same set handover the set for repairing on 15.11.2010 vide token no. 36010 after checking my cell phone since this is an issue with the hardware, ,
whereas after one month lapsed neither the set repaired nor any response from Service Centre.when i approached the service centre persons they said that to solve this problem at the earliest.
This is very regret to inform you that the service centre persons took any response about the repairing the set.
Pls take necessary step to solve the same problem as early as possible .
Reparing Centre Name :
SAMSUNG INDIA
Benajhabar Road,
Kanpur
Mob No.[protected]
Thaning you,
Yours faithfully,
(Anita)
Mob. No.[protected]
i am anita from kanpur .i bought a new samsung mobile model no.gt-e2120b from one mobile, gumti no.5, kanpur on Jan., 2010 i have been problem in the same set handover the set for repairing on 15.11.2010 vide token no. 36010 after checking my cell phone since this is an issue with the hardware, ,
whereas after one month lapsed neither the set repaired nor any response from Service Centre.when i approached the service centre persons they said that to solve this problem at the earliest.
This is very regret to inform you that the service centre persons took any response about the repairing the set.
Pls take necessary step to solve the same problem as early as possible .
Reparing Centre Name :
SAMSUNG INDIA
Benajhabar Road,
Kanpur
Mob No.[protected]
Thaning you,
Yours faithfully,
(Anita)
Mob. No.[protected]
I find samsung service is not good ...no one respond to complaint made & customer care contact number is pathetic to contact ...it always on busy ...and manger also not respond the customer complain...and all customer are suffer for this way... so please check and refine the customer dealing with Ur service centers and customer care number... The service is HORRIBLE!!!so please my advise never buy samsung products...
Dear sir
I purchased samsung C3303 mobile on 20/11/10 and in 10 Jan'11 it gets automatically switch-off . I lodged the complaint at service centre M/S MAGLE MURTI TELECOM, 1091 Bishan swaroop colony Panipat Haryana against w o no. 648 in 10.01.11 They are saying that its mother board will be changed.After four days the same problem created & i lodge comlaint against w o no. 835 dt 15.01.11. So i requests you that to change my hand set .Please look it & inform me.
with regards
Satbir Singh
Pn. [protected]
E mail- [protected]@yahoo.co.in
Panipat
I purchased samsung C3303 mobile on 20/11/10 and in 10 Jan'11 it gets automatically switch-off . I lodged the complaint at service centre M/S MAGLE MURTI TELECOM, 1091 Bishan swaroop colony Panipat Haryana against w o no. 648 in 10.01.11 They are saying that its mother board will be changed.After four days the same problem created & i lodge comlaint against w o no. 835 dt 15.01.11. So i requests you that to change my hand set .Please look it & inform me.
with regards
Satbir Singh
Pn. [protected]
E mail- [protected]@yahoo.co.in
Panipat
I have purchased a samsung mobile (B 7722 STAR DUOS) in the month of Oct 2010 on the 13th. After 3 months suddenly gets switched off after that it does not start at all. I send the handset to samsung service center in Trivandrum (MEREENA ELECTRONICS T/C 28/986(1), SWARA 46, SAROJ BHAVAN Ph:[protected],[protected] where they said that they will check and get it rectified. After a week they tell us the mother board was complaint to solve the problem with in one week, after that they will told me have to send the handset to Cochin as their service center is only at Cochin. Now I am already without mobile for past two months please help regarding this issue.
hii i am Elavarasan.S from Chennai GT-c3010s i have some prob with my samsung mob its too irritating, i cant send message from my mobile if i switch of my mob after switch on only 5 min can send message after that always indicating error in sending message like that ... some time also same condition for calling problem.. plz if anybody know this problem how to solve please E-mail me ... thanks for taking my problem as ur issue... plz help me ...[protected]@gmail.com
Samsung — no themes on website
sir i have purchased SAMSUNG MONTE GT 5260.there is no themes available on website and also no games is there for such touch screen the only games loaded in mobile is we have to purchase. when we are playing music playlist songs are not getting changed with ear headset.i wonder you say it is 3g phone when its features are no more than ordinary multimedia phone.i will thankfull if you would tell me the site from where i can get themes for my cell.u can forward me on emil id.....nnaushad.[protected]@gmail.com Dear Sir,
In reply to the earlier mail, I had taken the mobile SAMSUNG MODLE NO.- CHAT322 to authorised service centre, Agartala, Tripura and they have changed the PCB as their opinion. But the condition was deteriorated, and the phone belongs to me is nothing but a showpiece. I am using the phone after servicing since last 15 days but trobles remains the same. So i am in doubt whether they have changed the PCB or not. Please take the matter seriously, being a customer I'm facing the trouble.
sincerely
Ayan gope
Cont.No.-[protected].
In reply to the earlier mail, I had taken the mobile SAMSUNG MODLE NO.- CHAT322 to authorised service centre, Agartala, Tripura and they have changed the PCB as their opinion. But the condition was deteriorated, and the phone belongs to me is nothing but a showpiece. I am using the phone after servicing since last 15 days but trobles remains the same. So i am in doubt whether they have changed the PCB or not. Please take the matter seriously, being a customer I'm facing the trouble.
sincerely
Ayan gope
Cont.No.-[protected].
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+91 89 3993 9899 [Customer Care]
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I purchased a Samsung Mobile SCH-F679 a 6 – 7 months back.Due to some Keypad problem I have to submit my mobile to Samsung Mobile Service Center C/O
SPRIMON TECHNOLOGIES
Plot no-100, Saheed nagar,
Bhubaneswar-751007, ph-[protected],
On date[protected], they charging high amount of money, when my mobile handset in warranty period
My complain Serial No-011, The mobile is still with him
Sir, it's my humble request to please take a strong step
Regards,
Satya Narayan Sharma
M-[protected]