[Resolved]  Samsung — Samsung Complaints - Samsung Mobile

i had purchased a samsung mobile handset - make Hero 3210 from Reliance Webworld at Dombivli Branch on 4th April 2011 vide CAF No.[protected] - H/s RSN No.[protected] & GSK RSN No.[protected] on a total cost of Rs.3, 500/-. Subsequently there was some problem cropped up on the handset. Immediately, I approached the Reliance Webword and I was directed to visit your authorised service centre at Dombivli (East). I visited the authorised service centure and explained the problems and they have taken my handset and given the work order No.108 dated 7th August, 2011. Despite my many telephone calls they have not informed me over phone on the actual fact of the handset. Today I visited the service centre and informed me that the entire circuit is faulty and the handset is not repairable. I wanted to understand the handset was purchased on 4th April, 2011 and being a new handset and how this handset get damaged and non repairable. In view of this, I request you to kindly replace the handset by providing me new handset since the machine is still under warranty.

Samsung — cell phone switch off while talking

hi,
sir this is amritpal singh my complaint is regarding samsung(GT-E2652) sir my cell phone switch off while talking..i contact samsung customer care two times but they don't solve my problem...the problem is still existing..please help me....
amritpal singh
cell no. +91-[protected]

samsung?b7722 — repairing my mobiler is too poor

i give my mobile for reparing around 30 days befor ( samsung galary) at lalbaugh.
all keys are my mobile is not working.
rthey return my cel after 25 day and i say to me that sir, your mobile is now ok.
i say its ok and thanks
but in 3-5 day my mobile. is not work porparlly. and same fault is occur.
i think they don't repair my mobile porparlly

Samsung — Mobile Replacement/Repayment

Dear Sir,
I purchased a phone (samsung 3310) in 2010 worth Rs 3950, after few month my handset not working properly, so i submitted my phone for repair on authorized service center situated at Maholi Road, Mathura.
After 2 month, the service center owner told me that your phone is completely dead so company return your payment as soon as possible..
but he gave me only excuse again and again.
and sir my payment/phone is not received till date.
Please help me

Nitin Sharma
[protected]

although samsung has marked its presence everywhere in electronics sector but its build quality is undoubtedly poor it doesn't last long i bought dvd writer of its from next month itself it started troubling me finally i had to discard it and i purchased of lg for my pc its working well since last 8 months ahhhhhhh one more thing to mention they provide world class poor customer service. please don't opt for this company product,

In galaxy y gt-s5360 the SBI FREEDOM APPLICATION is working. After login userid, the screen displayed as "THIS MODEL IS NOT EEGISTERED FOR THIS APPLICATION". Kindly rectify the problem imamediately. Register this as complaint and me a complaint number to my mail id for future correpondence. My mail id is "[protected]@gmail.com"

I have wrongly typed it is working but it is not working. Kindly note down.

Samsung Mobile — problem in my window phone with the center and power button

I bought Samsung window phone this year in February.. It was working fine for 2 weeks but then my phones center button and power button stopped working.. It works sometime ... But it's not properly working ... I have been to Samsung service center for 4 times but they just update my phone while the problem is somewhere else.. I requested them to replace my cell. . But they r not paying attention to this case... Its only been 4 months I bought this phone ... N equally I have been to service center for this problem... Waiting for your reply....

my mobile was complaint 5 time .the service center was enter in 2 time computer.i am go to Cort and win it.You not take action about it service center to i publish in newspaper to Cort odder and prof in the news paper;my complaint no-[protected].my mob-[protected]

TAKE ACTION ABOUT THE SMG ELECTRONIC PATHANANTHITTA

THE SAMSUNG SARVIE WAS VERY BAD, WHAT WAS YOU TO DO IN MY COMPLENT NO-[protected]
MOB-[protected]

my galaxy tab is facing the same problem when i was using 2.3.
I will charge my tab, once it shows 100%, i unplugged, then immediately the bar turn 51% then in less than 5 minutes, battery dead...

There are times when i am more lucky, i charge the phone, after charging for three-four hours, still at 51%... then i am able to use the tab for a good 2-3 hours...

and i just bought the tab for less than a year!! Samsung seriously has to do something about the battery...

My mail ID is :-
[protected]@gmail.com

Sir,
I am Suraj Naik from Vizag, A.P. I have purchased Samsung W279 mobile on 18/08/2012. IMEI:A[protected]AA64. I am facing regular problem with not receiving the SMS. My friends are sending me SMS but I am not receiving them. They are getting delivery report but I am not receiving the SMS. When I am putting the same SIM in my old LG mobile I start to receiving all the pending SMSs continuously. Kindly let me know what I should do to eliminate this problem.

Mob. No- [protected]

Dear Sir, Madam,

I have sent a complaint through e-mail to the address "'emag.[protected]@gmail.com' and there is no response from 16th Jan 2013.

Had I known this is the level of service and response - I would have not dreamt about the brand "SAMSUNG"

Request concerned to address the below said mail

From: Balamurugan.s
Sent: Wednesday, January 16, 2013 6:06 PM
To: emag.[protected]@gmail.com

Subject: Disappointment : experience with Samsung product

Dear Madam / Sir,

Sub : Experience with GALAXY S ADVANCE smartphone.

I have purchased Smart Phone Model No 19070 – GALAXY S ADVANCE from “Ezone Soul Space Spirit – A division
of Pantaloon Retail Ind Ltd)” bearing IMEI 1 No [protected] and IMEI 2 No. [protected]dated
31st Dec 2012.

Pls note I have moved from Blackberry account to Samsung first time with a corporate interest to shift entire accounts
to Samsung. But, our first product experience with Samsung is not appreciable.

Inconvenience noticed :

1. Subsequent to attending incoming call, network vanishes for next 25 sec from the finish time of incoming call.
This implies that handset does not respond immediately (despite trying with other telephone service providers - it is
as good as I do not have mobile during this time )

2. Whenever outgoing call is dialed and when other outgoing call is tried above problem happens. “No network Coverage
For 25 sec” .

Let us assume I have 50 outgoing calls and 50 incoming calls a day. This implies I have lost connectivity for 2000secs
(100 calls by 20 sec) which is 7.5% of work time.

I do not understand how could company like Samsung release the product having such issues.

I would request you to immediately take necessary action in this.

Being Head of marketing for an automotive company, such issues puts me bad from the point of connectivity which is inevitable
for today’s business.

Pls address this issue if this technical issue is fixable else approve immediately for a replacement with other models.

Trust the reader is empowered to take action on this request else please escalate this issue to the concerned.

Look forward to receiving your immediate response.

With warm regards

Balamurugan S
General Manager – Marketing

Dear Sir,


I have a samsung mobile model no. GT-B5310 . The belt of this mobile was out of order and I submitted this mobile for repair at Samsung Authorized Service Centre Pacetel Communication Pvt. Ltd., C-59, Near Punjabi Zaika Restaurant, Lajpat Nagar-II, New Delhi on[protected], and they deposited my mobile vide receipt No. [protected] through my colleague Kailash Chander and told me that we would call back to you within 7 days, however, they didn't call me back. I myself rang to the showroom several times and every time their response was that your phone is not yet ready. After few days, they told me to take your mobile as the parts of mobile could not be imported and could not be repaired.

After, I sent complain to the Concerned Department, they called me within 15 minutes on the same day and told that your mobile has been repaired. I sent my person to collect the mobile after two days. When I received my mobile, the touch screen was running continuously without stop. After sometime, it started working, however, after four days it got out of order again. They had charged me Rs. 1500/- for repairement.

I have again deposited my mobile vide order No. 640, dated[protected].


I would be grateful if you will kindly help me in repairing my mobile early so that I can not suffer.


Kuber Singh Rautela
[protected]

Samsung Corby Pop Gt C3510 — backup messages

Hi sir good eveving am using samsung corby pop GT C -3510 model .tell me how to back up my message inbox . please help me

We purchased SAMSUNG Mobile Phone, Model: GT-E2252, SSN: E2252GSMH on 14th MARCH 2013, this handset is not working properly from Last 01 month (After 01 month from date of Purchase). We checked several time at SAMSUNG Service Centre (Phone Zone, Sector-14, Panchkula). After number of visits, they inform us IDEA Cellular SIM is not working in this handset. SIM is not comparable on this Model. We are using this Mobile number (IDEA) from Last 02 years for my business purpose. Due to your handset, it affects our business/clients. Please resolve the issue.
In this connection, either Repair the Handset or replace the Handset with any other model.
Kindly revert back as soon as possible.
Thanks & regards,
Mayank
[protected]
E-mail: [protected]@yahoo.com

Dear Sir,

I had purchased a Samsung Galaxy Ace 5830i mobile from a website called Kaunsa.com on the 19th of April 2013 by paying through my credit card
Since then i had problems coming from your this site services on their, products delivery time and now the product itself is now working.

My order number on the Kaunsa website is (order no: KA/113521/2L2CPC62).

I am highly dissatisfied with from top to bottom services given to me by your website i got the telephone on the 17th May 2013 after paying the whole amount in advance i got the delivery on the 19th April 2013 more than one month it took the website to deliver the product that too i had call and remind them again and again .

Its not even 1 month now of purchase that the mobile is not working properly.

I contacted Samsung Service center and they confirmed that the mobile is imported thus it will not be covered under warranty in India.

I called the Kaunsa.com service department they said to write a complain to there complain department and only they can look into the matter.After waiting for their respond for three days as no body called up from their site, i called them again and told them that how can a samsung telephone purchased from your site be an imported product the person rudely told me please check the warranty at the website it says dealers warranty.

So i thought maybe there is some thing like that so i said would somebody guide me on the same how can i get my money back or get my mobile useful ...they said the website will get back to you again when your complain ticket number comes in...

I would like to ask you first can any website sell Samsung Imported mobile in India like this ...Does Samsung company have given rights to Kaunsa.com to sell there mobiles like this ...If not what action can be taken against the website because they are in no mood to give my money back or even repair my mobile...

Actual this is a direct insult to Samsung India who if they are allowing a website to sell Samsung product with out paying any Indian Duties or taxes and selling Imported Mobiles on their website...

Please guide me what action can be taken against the Kaunsa website ..

I had a purchases your Samsung phone model number is Samsung Duse 7562. Date of Purchasing of this phone is 24/06/2013. after Purchasing of this phone i found some problem in this phone so i went to your Customer care with in 2 dyas from date of purchasing and i told them i am facing lots of problem in this handset so kindly replace this handset. they told me sir now we doing software update in your handset you use it and if you found same problem we replace your handset. that after some days i found same problem so i had gone to your service center they also did software update again and return me handset . Now my phone is completely switch off . and when i go to your service center i spoke to the center manger they told me there is a company foult in this handset everybody facing same problem in this handset so we have to replace the P.B.A and we don't have now so come after 7 days. and they are very rude with me and when ever i went to your service center every time i have to wait minimum 2 hours in your service center Now they are not ready to to replace the handset. very very bad experience about Samsung services.

if anybody advis me in this i m very thank full to him please advise me what i have to do in this.you can mail me on [protected]@gmail.com

Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.