[Resolved]  Samsung — Complaint for not installing the new microwave oven

what the above members told is very minute.there are so many who lost their money .

Samsung — no packet data service

hi,
I have bought a samsung GT-S3353 last week. I am trying to use internet. But not able to receive any Mobile Office settings from GSM service. I am not able to choose packet data as my connection type. It shows only GPRS and WIFI. Does this mobile support packet data.

Please respnd ASAP.

Samsung — Keeping in the dark for not able to repair the handset

I buyed Samsung handset in march 2010 it was damaged in first three months o[censored]se and i was not able to use it again. I first sent the handset for repair in July which was given me back in September then again it developed same snag after 25 days the again i sent it for repair I was given it back after 45 days after usage for some thing like 10-12 days the same problem then i was given repeatedly delayed and the phone was given to me after the warranty period after 2 days o[censored]sage it developed same thing back and then i was said it can't be repaired.
I repeatedly contact them but they denied so i am filing the complaint.
I was just buying there new handset but after this i think i will never like to go back with them.
And i am going to tell that there service center are just frauds.


Prateek Kalra
[protected]

we recently had a problem with our samsung tv -plano..we contacted the samsung service centre in the name 'sri meenakshi electronics', Thiruvallur.
They took the back board of our tv and they never turned back..its almost about a month now..
we are really frustrated with this irresponsible response..sir, we kindly request to take action..
Whenever we call them, they say, 'today will be your delivery'.but it was many today's.They never respond properly.They never try to finish the work.They are irresponsible.Whenever we ask for our tv in a harsh language, they just cut the call.
please help us with this.

Hi,

I am ashish and using a phone (GT s 5830 ) and facing a problem with the phone my phone getting switch off 2-3 times in a day.before few days it get resart and now it getting switch off(This handset make problems first day from first day its battery getting heat up than it was changed in 4-5 days) My last experience with the service was very bad so that time i didn't go to service center because your staff behaviour is very bad.

so please do needful as you can otherwise tell me what should i do ...

With regards
Ashish verma
[protected]
Handset-GT S 5830
IMEI-[protected]
Cost-15200 K
Billing Date-24 May 2011

Dear,
>
>
can anyone provide me the mail id of samsung head because i have sent 6 mails to the india service centre but no one bothers about after sales and till date i hant got any reply.


>I have purchased Samsung wave S8530 phone on 17th Jan 2011. But after
>4-5 days of purchase, I found some defect in LCD. So I contacted customer care and registered the complain through the site. I have received the call from one of your executive no: [protected]. I have asked to replace the phone as I have purchased it only 4-5 days back. He told me “you go to the service center and i[censored] face single problem in the phone in future I can assure you that I will myself recommend to higher ups to replace it". On his assurance I have replaced only LCD & not the phone. After that due to some or other problems in the phone, I went to service center 3 times.
>
>Now while upgrading firmware through my pc from kies, some error message has come and phone becomes dead. Now I want to replace the phone. I have contacted customer care but it appears that this is not taken seriously. It has been 6 months since I purchased & I had to go 4 times to your service centre & in not any of the cases it was my fault. And that is the reason service centre was agreed to rectify the problem.
>
>
>I have purchased the phone along with my four other friends. But none of my friend is facing any problem.
>
> I would appreciate your positive response. Please treat this as urgent. Fuhrer action can be taken if matter is not resolved. Pls don't force me to go in consumer forum.
>
>
>I have necessary proof of service centre receipt and telecommunication recording for your reference.
>
>Thanks for reading .
>
>Thanks
>Tejas Doshi
[protected]@yahoo.co.in
>[protected]
>[protected]

Samsung — very bad behaviour

Bhanu kumar the supervisor at the customer service desk at samsung laptops, instead of helping us with our queries spoke to us in a very bad and rude manner. he has no manners to speak to a customer . He will detoriate the reputation of the company.me being a very dissattisfied disappointed customer have written this complain and will surely want some action to be taken

Sir,

I had submitted my hard disk at you service center named V CARE IT SERVICE ANDHERI EAST MUMBAI 40069 CONTACT NOS:[protected]/28206166 on 01 JULY 2011 WORK ORDER NO[protected]S).At the time of submission they told call on 15July and we are unable to say anything regarding when will u get hard disk back.They also sd they had hard disk pendings from May.
As I called on 15 they sd they dont have status call back after some days.As I call today on 28 JULY they are saying they are unable to sd when we will give back you hard disk as co.had no stock and also JUNE month complaints are still pending.
As I am earning my all income from computer work I am unable to do work and earn.Is this my mistake that I buy hard disk of Your co????.Did you pay me?????
Please let me know how You will resolve my problem????????
Waiting for favourable reply.
Thanking You.

Yours faithfully

ATIKURREHMAN
[protected]

Samsung — DELAY IN PROVIDING SERVICE

I have put up a complian for my samsung window ac-1.5 ton at samsung customer care,called them atleast 10 times at different days at different time,but they are least bothered.
Below i am pasting the communication with samsung india support:-

Big Problem--Samsung Customer Care
X


InboxX


anubhav guptaSir/Mam I have put up a complain for my samsung window ac-1.5 ton on 25 july....
Jul 29 (3 days ago)

anubhav guptaLoading...Jul 29 (3 days ago)

Reply |anubhav gupta to support.india
show details Jul 29 (3 days ago)


Sir/Mam

I have put up a complain for my samsung window ac-1.5 ton on 25 july.They promise meto send the representative by 26 july 2011.
I have called them atleast 10 times on different days at different times,but they are providing fake informatin and making false promises.
Even the seniors are not bothered about any customer.
My complain no is-[protected]
I request the authorities to resolve my problem at the earliest and kick those people who r sitting in samsung office,taking salaries but not doing any satisfactory job.

Regards
Anubhav Gupta




Reply Forward

SUPPORT INDIADear Customer, Thank you for patronizing Samsung Product. I sincerely regret ...
Jul 29 (2 days ago)

SUPPORT INDIALoading...Jul 29 (2 days ago)

Reply |SUPPORT INDIA to me
show details Jul 29 (2 days ago)


Dear Customer,

Thank you for patronizing Samsung Product.

I sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned. They will contact you shortly.

I appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.


Faresh Tomar
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)



------- Original Message -------
Sender : anubhav gupta<[protected]@gmail.com>
Date : Jul 29, 2011 08:50 (GMT+05:30)
Title : Big Problem--Samsung Customer Care
- Show quoted text -

Sir/Mam

I have put up a complain for my samsung window ac-1.5 ton on 25 july.They promise meto send the representative by 26 july 2011.
I have called them atleast 10 times on different days at different times,but they are providing fake informatin and making false promises.
Even the seniors are not bothered about any customer.
My complain no is-[protected]
I request the authorities to resolve my problem at the earliest and kick those people who r sitting in samsung office,taking salaries but not doing any satisfactory job.

Regards
Anubhav Gupta







Reply Forward

anubhav guptaDear Tomar Thanks for replying. Just tell me the time frame in which your aut...
Jul 29 (2 days ago)

anubhav guptaLoading...Jul 29 (2 days ago)

Reply |anubhav gupta to support.india
show details Jul 29 (2 days ago)


Dear Tomar

Thanks for replying.
Just tell me the time frame in which your authorities will respond.Till today by 7:51 PM, I haven't received any call /representative from your side regarding the issue.
How u you will compensate this inconvenience which is totally generated from your part?
Is Samsung really bothered for its customers or you r just doing your duty by writing up the mails.
I will pay for your service its not the free one.

- Show quoted text -


On Fri, Jul 29, 2011 at 2:10 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for patronizing Samsung Product.

I sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned. They will contact you shortly.

I appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.


Faresh Tomar
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)



------- Original Message -------
Sender : anubhav gupta<[protected]@gmail.com>
Date : Jul 29, 2011 08:50 (GMT+05:30)
Title : Big Problem--Samsung Customer Care

Sir/Mam

I have put up a complain for my samsung window ac-1.5 ton on 25 july.They promise meto send the representative by 26 july 2011.
I have called them atleast 10 times on different days at different times,but they are providing fake informatin and making false promises.
Even the seniors are not bothered about any customer.
My complain no is-[protected]
I request the authorities to resolve my problem at the earliest and kick those people who r sitting in samsung office,taking salaries but not doing any satisfactory job.

Regards
Anubhav Gupta











--

Regards
Anubhav Gupta




Reply Forward

Reply |SUPPORT INDIA to me
show details Jul 30 (1 day ago)


Dear Mr. Gupta,

I regret the inconvenience you are facing with your Samsung product.

I would like to assure you that your complaint is under follow ups with the Branch Service Manager concerned and they will update you with the status accordingly as soon as possible.

I can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

Poly Roy
Customer Satisfaction Team - Support.India

Contact Numbers
MTNL/BSNL Users:[protected]Toll-free)
Others:[protected]Chargeable - To dial, prefix your local STD code)



------- Original Message -------
Sender : anubhav gupta<[protected]@gmail.com>
Date : Jul 29, 2011 19:57 (GMT+05:30)
Title : Re: Big Problem--Samsung Customer Care
- Show quoted text -

Dear Tomar

Thanks for replying.
Just tell me the time frame in which your authorities will respond.Till today by 7:51 PM, I haven't received any call /representative from your side regarding the issue.
How u you will compensate this inconvenience which is totally generated from your part?
Is Samsung really bothered for its customers or you r just doing your duty by writing up the mails.
I will pay for your service its not the free one.


On Fri, Jul 29, 2011 at 2:10 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for patronizing Samsung Product.

I sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned. They will contact you shortly.

I appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.


Faresh Tomar
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)



------- Original Message -------
Sender : anubhav gupta<[protected]@gmail.com>
Date : Jul 29, 2011 08:50 (GMT+05:30)
Title : Big Problem--Samsung Customer Care

Sir/Mam

I have put up a complain for my samsung window ac-1.5 ton on 25 july.They promise meto send the representative by 26 july 2011.
I have called them atleast 10 times on different days at different times,but they are providing fake informatin and making false promises.
Even the seniors are not bothered about any customer.
My complain no is-[protected]
I request the authorities to resolve my problem at the earliest and kick those people who r sitting in samsung office,taking salaries but not doing any satisfactory job.

Regards
Anubhav Gupta











--

Regards
Anubhav Gupta








Reply Forward

Your message has been sent. Invite support.india to Gmail Reply |anubhav gupta to support.india
show details 10:39 AM (3 minutes ago)


Dear Roy

This is the high limit.
As u said my complain is under follow ups with Branch Service Manager..so what happen with Branch Manager,he didn't called up a single time
Problem persist as it was on the very first day,as i said earlier kick those so called Branch service manager who r least bothered about customers spoilting samsung name as well as their business.

Regards
Anubhav
- Show quoted text -



On Sat, Jul 30, 2011 at 5:49 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Mr. Gupta,

I regret the inconvenience you are facing with your Samsung product.

I would like to assure you that your complaint is under follow ups with the Branch Service Manager concerned and they will update you with the status accordingly as soon as possible.

I can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

Poly Roy
Customer Satisfaction Team - Support.India

Contact Numbers
MTNL/BSNL Users:[protected]Toll-free)
Others:[protected]Chargeable - To dial, prefix your local STD code)



------- Original Message -------
Sender : anubhav gupta<[protected]@gmail.com>
Date : Jul 29, 2011 19:57 (GMT+05:30)
Title : Re: Big Problem--Samsung Customer Care

Dear Tomar

Thanks for replying.
Just tell me the time frame in which your authorities will respond.Till today by 7:51 PM, I haven't received any call /representative from your side regarding the issue.
How u you will compensate this inconvenience which is totally generated from your part?
Is Samsung really bothered for its customers or you r just doing your duty by writing up the mails.
I will pay for your service its not the free one.


On Fri, Jul 29, 2011 at 2:10 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for patronizing Samsung Product.

I sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned. They will contact you shortly.

I appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.


Faresh Tomar
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)



------- Original Message -------
Sender : anubhav gupta<[protected]@gmail.com>
Date : Jul 29, 2011 08:50 (GMT+05:30)
Title : Big Problem--Samsung Customer Care

Sir/Mam

I have put up a complain for my samsung window ac-1.5 ton on 25 july.They promise meto send the representative by 26 july 2011.
I have called them atleast 10 times on different days at different times,but they are providing fake informatin and making false promises.
Even the seniors are not bothered about any customer.
My complain no is-[protected]
I request the authorities to resolve my problem at the earliest and kick those people who r sitting in samsung office,taking salaries but not doing any satisfactory job.

Regards
Anubhav Gupta











--

Regards
Anubhav Gupta












--

Regards
Anubhav Gupta




Reply Forward

Hi,
I recently bought Samsung B7722 mobile. I am not able to use the front camera in that mobile. I checked the manual as well. The manual says only about camera settings in normal mode. However I am not able to find any keys or option to activate front camera. Let me know how to activate front camera in Samung B7722 model.

Thanks in advance.


S.Karthik
Tamilnadu
India

Samsung — Body current in the machine

In Fully automatic washing machine model no WA85HAG/XTL body current developed , due to this it is not working last six months

Body current developed in the Fully automatic Washing Machine Model No-WA85HAG/XTL

Samsung — Defect in product, Poor Service

Dear Sir/Mam,

I had purchased a Samsung Mobile Set, Model No: Wave II (8530) , (IMEI/ESN NO – [protected]) on 24th July 2011 from Vaishno Electronics Pvt. Ltd. in Karol Bagh, Delhi. Within one week I realized that the set was faulty. The display of the phone is pixilated and is showing the all the screens distorted. camera image is not focusing properly and showing distorted image, Display is an integral part of the mobile handset and such fault in a very short period of time can happen only due to inferior quality of material and/or poor workmanship while manufacturing the mobile set or may be the poor design. I do not expect this from a reputed company like Samsung. This is certainly a manufacturing defect.

Within a week time I went to the dealer from where I bought the mobile, they said go to the Samsung service center they will reset your display settings and I went to the lakshya which is authorized service partner of Samsung handsets and they replied that the LCD will be change. address-230,2 nd floor,shuk lal market,near madhuban chowk ,pitampura,new delhi-110034
What is this ??? It is just 10 – 12 days and I am being told that my new phone is having defect. This is unacceptable and they recommended to talk to dealer to get the phone replaced or call at Samsung call center and I kept on switching between the dealer and the Samsung authorized service center and customer care and nobody is able to help me. I spent 13900 Rs for this mobile and no one to hear. I am really disappointed with Samsung service, how they treat to customer.

This has become headache for me and I am feeling cheated.

I am not satisfied with Samsung service & dealer. I don’t want Samsung product, Kindly help me getting my money back.

Regards
Jitin Sethi
Ph : [protected]
Steria India Ltd.

I Purchased Samsung Microwave oven from Next (Retail chain) - Hazaratganj 10 Months back,

But Till date no buddy has come for installation & explaining the function, we lodged the complaints to Next many time through phone as well last month too through personal visit after that we got a sms on 02/08/2011 stating that service engineer will visit on 30/07/2011.

what does it mean - about these dates which is contradicting.

However nobuddy has come till today. & if it is not resolved with in 2 days. I will go to consumer court for returining my money along with other losses.

Regards
H.K. Dhawan
[protected]
[protected]@yahoo.com

Samsung — MOBILE NOT RECEIVED

Dear,

I have mobile handset of samsung, which is purchase on 23/5/2011. Few days ago which is suddenly off automatcally and anather some problem. so I was goto Samsung service centre( 12 Loudon street Kolkata-700017) on 8th Aug'11, after checking the all criteria executive says handset would be send for repearing for few days.
Now I was tried to call on the service centre number which is mentioned in recipt, but all time the mention number was busy or not rechable. So on 16th aug I was go phycially at service centre, now they are saying after 8 days anther 12 days reqd for the same. how can it possible now a day I can't stay without ph, but they are saying anather 12 days. please check the attached service request from.

Please help me.

Samsung — Faulty Mobile Phone

Hi

I am Badarinarayan Kalagi, resident of Bangalore.

I had purchased a Samsung S 5200 mobile phone on[protected]. It has Selial No : 355176.03.395934.6 and another number mentioned in my bill is RPF2153841A. I have attached a scanned copy of the bill..

I am frequently facing the problem of display. Since it is a sliding model, as soon as i slide it upwards the display will be lost. I got to know that its because of failure of a devise called "STRIP" which connects the two portions of the mobile set.

I purchased the mobile in Feb -2010. I faced the problem 1st time in August 2010. I got it repaired in Samsung Service Center in Dharwad. I faced the same problem again in Jan 2011. I got it repaired in R.K.R Infocom, Indiaranagar, Bangalore, which is an authorized Samsung Service Center. I am facing the similar problem now. Its "THIRD TIME" I am facing a similar Problem. Now I have to pay to get it repaired since my warranty is over.

It is not according to the professional ethics which are proposed by a company or the status of SAMSUNG, that, they bring a product into market which spoils once in 6months and doesn't get repaired after servicing it 3 times. I don't want to spend my money every 6months in repairing this and I need a permanent Solution..

Samsung — monitor complaint

Sir,
I had purchase Samsung 19" TFT moniter from M/S AGNEE COMPUTER 43,AMB,Arunodaya market cuttack on Dt.23 jan 2010 after one year it is not working a black spot arise in the screen after some time screen come blank, i had given complain to sumsung service center (complaint no.[protected]) several times but they r not taking any necessary action .


My telephone no.[protected] / [protected]

Mr. Pradipta Kumar subudhi

kind attn, MANAGING DIRECTOR AND CHAIRMAN,
AS PER THE ADVERTISEMENT IN SAMSUNG INDIA SITE, I HAVE ORDERED DIRECTLY FROM COMPANY A SAMSUNG DUOS MOBILE DUAL SIM, WHICH WAS ADVERTISED AS CALL WAITING 2 SIM, UNFORTUNATELY I HAVE RECEIVED THE INSTRUMENT WITHOUT THE FACILITIES AS MENTIONED, BUT IT WAS FUNCTIONING AS DUAL SIM WITHOUT CALL WAITING, AS SEEN AS A MISGUIDING ADVERTISEMENT IN THE SITE,
WHICH WAS A REAR DISAPPOINTMENT FOR ME,
VINODH KUMAR DAMODAR
MEMBER, VOICE SOCIETY,
BREEZE--CALICUT--KERALA
[protected]

COPY TO,
MANAGING DIRECTOR, KOREA, VIETNAM AND INDIA,
Head Office:
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Tel:[protected]
Fax:[protected]/19

Samsung — defective unit sent

Dear Sir,

I had purchased microwave from Vijay Sales on 19th July, 2011 which was sent to my home but unfortunately nobody turned up for the demo which was confirmed while purchasing. After painful follow ups the demo person came on 20th August, 2011 and confirmed that the unit is DEAD. Post the confirmation from him i spoke with customer care in vijay sales on which they confirmed that as the carton of microwave is not available with us the same cannot be replaced.

It is really pathetic that a well-known organisation like vijay sales and samsung are providing such disappointing services to common people and harrasing.

I hope that my complaint will be taken care soon.

Regards,

Mrunal Manchekar

Samsung — Refrigerator parts not available

Dear sir,

I bought a 200 LTRS refrigenrator of Samsung SR20NFO model. The fridge has plastic internal parts like shelf, chiller etc.The company is saying these parts are not available now. I am having to throw away the fridge whose compressor and body is good condition.

Please suggest a remedy.

Thanks and regards

Bala Nagendra