Samsung India Complaints & Reviews

DEAR SIR,
This is a request from a customer who is feeling cheated because of his trust on the Brand Name of Samsung.
I bought a SAMSUNG SGH-C170 MOBILE HANDSET IN OCTOBER 2007 .details are as follows;-
Model:SGH-C170
SSN :C170-GSMH
SERIAL NO:-R4WP578148T
IMEI NO :353999/01/087817/7 00



DESPITE OF THE WARNINGS AND RECOMMENDATIONS of friends for buying nokia but because of the trust I have on brand SAMSUNG We have 2 Television,1 Air Conditioner of samsung which are performing quite well
but my experience with your mobile is not same ,after 1 month I start facing problem in battery back up and after 3 months ,by mistake I tried to insert the charger pinup side down ,from that day it stops charging.when I took it to samsung service centre in hyderabad,Chennai,Gwalior every where the answer was same that it doesnot come under warranty because it is the case of mishandling when i said I am ready to pay from my pocket ,reply was that set has to be sent to Banglore and service charges would be around 800 Rs, with a condition that it might possible that my mobile can be dead.
now sir I Just want a answer that neither in the USER'S Guide WHOEDS CODE NUMBER IS
CODE NO:GH68-14749A
nor in any text SUPPLIED WITH MOBILE this precaution has been mentioned .This system is there in any other company's handset in which you can put the charger in which so ever direction you want . I know that my complaint means nothing for you but as a
EX-loyal customer of samsung i feel it my duty to make you aware of all this situation that atleast you should mention this in the user's guide so that customer like me won't feel cheated

Regards'
Digvijay Singh Tomar
Assistant Manager Tafe Ltd
1/8 vijay khand
Gomti nagar
Lucknow(U.P.)
MOBILE -[protected]
[protected]@yahoo.co.in

I buy new SAMSUNG SCH-S259 (OCA75E1D)on 23/12/2007 right from second day it start giving Hangup problem on 04/01/2008 i
given it for repair at Samsung Service Center Parel they have done software flash of phone,But problem still exhist so i
went to Vileparle MAin office "CUSTOMER SERVICE plaza Vileparle Mumbai" on 28/02/2008,They Returned the cell on 04/03/2008
telling that they have Replaced the Mother board as I Stated above my cell code was OCA75E1D But thy have given me some
other cell with lot of Scratches on it,pls not at both the service centers while giving for repair i insisted for
Replacement of Cell But thy refused.now with whole long wastage of my time and money i have a cell with a lot of scratces
on it looking 2 years old and its key pad is not functioning properly.Now i fedup with your service centers they have
cheated giving me an old cell.you are kindly requested to pls do the needful as soon as possible otherwise i will file complaint in consumer forum with reference to bill and your both work orders.

Regards
Mohd.Sajid
+91-[protected]
+91-[protected]

Sir, i have lost mymobile (IMEI NO=[protected]) ON[protected].YOU ARE REQUESTED TO GET MY MOBILE RESTORED.YOUR HELP IS SOLICITED.

REGARDS,

ANUJ KUMAR

The above mentioned product was bought on the 15th of February 2008 and installed on the 23rd of February.On the very day of installation, it was found that the internal unit was making a sound....and a verbal complaint was registered with the dealer-K Electronics,Samsung Plaza, Parihar Chowk, Aundh, Pune. The AC Mechanic of the Company told us that the AC blower is defective...A request was made to replace the entire unit as it was defective on its trial run....However, the dealer [Rakesh Agarwal]and the Manager [Mr Shreyas] flatly refused to replace. Inspite of repeated requests there has been no response from the concerned people.
As customers we want value for our money and we do not want to compromise on low standards of product quality and service.
Branded companies need to address the problems of customers immediately...With summer already setting in, we request your intervention for immediate action...and appreciate your action.
Telp:[protected][Pune]

Dear Sir/ Madam,

I had purchase a Samsung Flat Screen Colour Monitor Type No. GL17LS, Model No. 740N, Model Code LS17HALKS/XTP Sr. No. HA17HHBP800327W at Ratlam,Madhya Pradesh 1 month ago but within 7-10 days i face problem that a pink line appears on left side of screen, when I complained to my vendor he replied me that this is manufacturing problem and i inform to samsung service centre they change your monitor, After my frequently reminders suddenly he inform me that service centre people told him that required parts are arrived and within day or two they change LCD of my monitor.
My question is that if it is manufacturing probleb why I allow repair/change the LCD of this monitor, I need REPLACEMENT of this monitor.
I dont accept the repairing/change the LCD and if they are not agree for this I will going to CONSUMER FORUM.
I finaly request to all local people for this.

February 28, 2008

Dear Sir,

I agree to the complaints because a E 250 Samsung cell phone was purchased from Balaji Network 67-A Sarojini Nagar Market New Delhi-23 India vide bill No 3383 on24.1.2008 for Rs. 5200/-. But within a month, it developed so many scratches on the screen that even screen sometimes is not visible. It is in the name of Sanjay / Naresh. The IMEI No[protected].

It is requested that the same may please be replaced through the said dealer or something may be done at your end so as to have a new look of the set.

It is requested that necessary action must be taken urgently so as to avoid the bad name of your company. Leaving so many companies of mobile as are prevalent, we opted for samsung.

Now the ball is in your court, waiting for favourable reply.

Ratna Mirwani
on and for the purchaser Sanjay / Naresh

[protected]

February 26,2008

Dear Sir

My Samsung 21 inch colour TV had suddenly gone blank on February 18, 2008. It was connected to a surge suppressor, which was also supporting a computer and speaker. All these devices were not getting switched on.

I had lodged a complaint with the Samsung call centre[protected] on February 18, 2008 and was given complaint no [protected]. A Samsung technician from their service centre at Goregaon visited us on the same day, and informed us that the power supply had to be replaced at Rs. 2,500/-. We protested that a TV costing Rs. 11,000 cannot have a power supply of Rs. 2,500 and the technician left.

Subsequently, on changing the Surge suppressor, our computer and speaker started working, but the TV could not be switched on. We informed the Samsung call centre that the technician had probably disconnected the power supply to make us pay inflated amount. Therefore Samsung should depute their service engineer to determine the fault if any and to take action against the service centre.

We have been regularly calling up Samsung call centre, and speaking to supervisors Ms. Leena, Abhishek, but the call has not been attended since February 18, 2008. In between the call centre had entered the complaint as closed, but we informed them that it was still open. I have requested the call centre to preserve the recording for investigating the complaint.

We regret buying the Samsung product for lack of support and refusing to answer customer call. We were promised that Samsung service head Mr. Kazi Tanveer would personally look into the problem, but he is uncontacable.

Regards
Jawahar Ali
Flat 4A/404 PatliPutra Nagar
Oshiwara , Jogeshwari west
Mumbai – 400102
Cell [protected]

I bought a Samsung E-840 mobile few months back and I had enabled the Mobile Tracker feature in it. In fact, I took the mobile primarily for the reason that it had the security feature of Mobile Tracker. I lost that mobile 15 days back. I have already filed a FIR along with the IMEI number of the handset. When I inquired about it, the police said that the thief must have got the handset formatted. Once the mobile is formatted, everything is reset and its settings are same as those when it is manufactured by the company. To my surprise, when i inquired about such software in the market, almost every mobile shop said that they can easily format that mobile. I just want to ask that if it is so easy to hack the Mobile Tracker functionality, then why does the company (Samsung) boast of it? It means practically it is of no use. It should be the responsibility of the company that they see to it that only the company authorized people can format it, otherwise what is the point in highlighting the feature?

Regards,
Nidhi

I had purchase Samsung washing machine model 85TPL Sr. No 0236 fully automatic on 6th Feb 2008. They told me next day installation and Demo will be done by company engg. After 4 reminders engg came on 11th Feb He instructed us how to use the machine no live demo. then nex day we use the machine and surprise to see the machine is likage from bottom then immidatly i complaint with dealer service centre and till date no one has come to see the machine. i daily make the complaint with dealer serivce centre but there is no response from the dealer. I request you to help me in getting this machine replaced. we had used this machine only once. Details of Dealer & Invoice No are as follows.
Dealer Name : J P Electronics, 4, Sai Riddhi, Opp Rly Station, Mira Road (E), Dist Thane-401107 Tel No[protected] Inv No 060 dated 06.02.2008 Rsd. 12800/- Regards Satish Salvi, Mira Road (E)

I HAVE RECEIVED AN E-MAIL ON 22.01.2008 THAT I HAVE WON A CERTAIN SUM OF MONEY IN A LUCKY DRAW FROM YOUR COMPANY.KINDLY CONFIRM IF IT IS A JENUINE CASE OR A FALSE INFORMATION.

THANKING YOU.

ARNAB CHATTERJEE

Sub.: Complaint for the poor service from Samsung India.

Dear Sir/ Madam,

I purchased a Samsung Monitor (“SyncMaster 920nw”.) at Nashik, Maharashtra. From the very beginning, I have a problem of picture quality with my Samsung monitor. I complained so many times to local service center. But they were unable to solve the problem.

After a consistent follow-up, local service center of Samsung is replace my monitor. But they send same monitor number in replace, so problem is steel Continuous.
I got highly irritated with this kind of behavior from the service people of Samsung. I wasted a lot of money on telephone, mobile and fuel. And I don’t want to waste any of my money.

I am ravi kumar , my consumer no is 13898 .

your delare ranjan gas service in noida & its phone is[protected],2522071,2551944 . here phone is ringing up regularry of all three no. but no body is picking the phone . customer is unneccessary getting delay of the gas for this reason . after that if suddenly they have picked the phone then they told you will get your gas cyclender after 7-8 days.

For this rerason , I am very faid with this happening.

Pls improve your service .

Dear sir
i have bought a samsung flat Tv 21" in BHARATH ELECTRONICS,INDIA,TAMILNADU.COIMBATORE on 30.01.08
after 4 days i hvae switched on the Tv that time speaker was not working that time i hv called on 05.02.08 to samsung centre that iS ASIA ELECTRONICS,R,S.PURAM,COIMBATORE.I have registered for servive number is [protected] there is no response for 2 days till 07.02.08... there is no respone very poor servive and very poor in new Tv speaker,please find sollution and send e mail to me

rafeek
[protected]
[protected]@yahoo.com

I had purchased a Samsung SGH-D840 metal series phone in November 2007.Within a month it started giving display problems. Initially when the slide was pushed up or down, the entire screen would become hazy and all the colors used to spread all around the screen.. after a few days the entire screen became white and no amount of restarting would make it come back to the normal state.

Within the month, i took it to the customer care center in Nehru Place,New Delhi where i urged them to change the handset as it was a new set and within a month, a major problem had struck. A samsung employee Mr. Rajesh, without even scrutinizing the handset, tried to console us that there was a "minor" wiring problem and that they are not in a position to change the set because they dont have the authority. After an hour of argument, i agreed to get it repaired, and was promised that something like this will NOT happen again.Here it was interesting to note that Mr. Rajesh tried to "make us understand" that wiring errors are a common problem in ALL slide phones irrespective of the company and it wasnt their fault.. in other words.. it was a normal thing!!

About 10 days ago ( within 4 months of purchase), the handset started giving problems again! And this time, it was with the speaker.. I could not hear a call if the phone was not slid down!!
When again, i went to the service station, we were "greeted" with the same person. Mr Rajesh.. who just took a look at it and amazingly predicted that it was a wiring fault again and that they had a new "upgraded" cable which when installed.. would neva give problems again..When I screamed that i had enough, he called his senior.. who was way better than him.. and scolded him for not checking the phone and making predictions.. he said that he would get it checked.. while we waited for an hour.. the set was repaired against our wishes.. and mr. Rajesh came up to us to immediately get a document signed which stated that "i as a customer , am satisfied with the serviced product" under a fine line.. when we argued again.. he left and called the senior..

Even after the repair where the calls were now audible.. they created a new problem.. there was a tremendous distortion in the sound and it seemed like the speaker was destroyed..To brush the matter again.. Mr Rajan seeked to console us that it was a problem with the song (as if the song would suddenly give problems).. luckily my mother uses the same set D840 bought just 15 days after the faulty set.. and when we transferred the songs and compared.. he still refused.. his senior came, noticed the distortion and reprimanded him again.. Again more harassment was evident!!

In the end, the senior told us that he was sending a complaint to the "head office" and if they approve.. they would change the set...Mr. Rajan said this procedure would take a month, while the senior Mr. Das said it would take 10 days!! they themselves are caught in a fray..

now!! we are waiting for the past one week and no comments have come back to us.. and we are stuck with a faulty set!! can someone give us justice!!

After buying this Samsung frost free fridge in 1998, there have been repeated problems of water leakage in the fridge from the drain pipe behind the chiller tray followed by water spilling down the front opening under the freezer. Samsung's technicians came several times and after duly charging their fees, applied M-seal on the drain, claimed some block and went away. On one occasion, they even took the fridge to their factory. Now the problem has recurred and the fridge has become inoperable for this reason. I called a local repairman and he was familiar with this problem in Samsung. He says that this is a manufacturing defect and that Samsung has changed its design now. He also said that Samsung does not provide replacement for the defective pipes and wanted to search the local market.
Clearly, Samsung neither trains its technicians on these problems and now it seems, they depend on street repair kuccha techniques for repair such as M-seal and have abandoned their old models. I feel sorry for having bought this fridge from such an unreliable company and am still wondering what to do with the fridge now. Any help from a more competent repairman will help since Samsung has proved t be both costly and incompetent.
R Vijaykumar, IAS, Chennai