[Resolved] Samsung — can't solve cell phone related problems and also not replace my handset | |||
Dear sir, I am Rachit R. Doshi. I have problem in my Samsung galaxy y duos (Gt-S6102) so i complain to Samsung from last 8 to 10 months but they are solve it temporarily by updating software but after 15 days it back with new problem so they always convince by saying 'it would not be repeat again' this way they spent the whole warranty period at next day of the warranty finished the problem started again so i directly complain to company on company's customer care number (i.e.[protected] for that so again they doing software update & give the handset with new problem of low battery backup after that i will give them to solve it but they can not solve it,instead of that they give suggestion that i purchase new battery and try. but they not take any guarantee that after that my problem solve. so i request for replacement of the handset but they refuse to it and they are not solve the problem also. I give my phone to the service center 8 to 9 times after purchase but they made only 3 job sheets of their service & for other they told me that the same problem repeat so no required job sheets when i complain to company they refuse to believe and they said you go to service center only three times and all three time with new problem, so we can't help you more. So please help me to replace the handset or solve problem permanently. Details of my cell and job-sheets: Purchase date of phone: 06/07/2012 Bill no : 2163 (Samsung's authorize showroom) job-sheet numbers : 1) [protected] dated on 16/07/2013 2) [protected] dated on 14/12/2012 3) [protected] dated on 06/08/2012 Thank you. Yours' faithfully, Rachit Doshi (rachit.[protected]@gmail.com) (+91 [protected]) Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
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Samsung — require original bill details of mobile phone
siri have IMEI number and model number of samsung mobile phone
i want original bill details of that mobile phone
kindly assist me to approach for that..
BRAND - SAMSUNG
MODEL - X460
IMEI NUMBER - [protected]
Samsung — HANDSET SERVICE PROBLEM
Dear Sir,I have purchased a SAMSUNG mobile handset MODEL NO. E1070T DATED 15/05/2009 from Super Mobile Zone, Gorakhnath, Gorakhpur, Bill No. 2395. IMEI No.[protected], Battery No. BD25216PSIB, Charger No. RCIR315AS/5-G, by the name of Raj Kumar, Gorakhnath, Gorakhpur.
I found problem in handset at 28/08/2009. I received this set to the local company authorized service center M/s. Ansh Enterprises,Pt.Harihar Dubey Marg, Gorakhpur at the same date in guarantee period.They give me the receipt no. HHP Date 28/08/2009 Sl.No. RW 35313148B, recieved by kalpana.The set was having charging problem and it was dead.
I launched a complain on net on company website at 13th feb.2010.I received return mail on 15th feb.2010 that concerned person will contact us soon they give me the complain no. [protected]. Again i launched complain on their on line no. they give me the complain no. [protected]. On 23rd feb 2010 i recieved a call from 3206174 ,he told me that your problem will be resolved asa soon as possible.But till the date i have not get any response.
Thanking you,
Samsung — STILL NOT SOLVED
SAMSUNG COMPANY OFFERING ME REFUNDING ON MY BLACK DOTTED LCD MONITOR.I AM REGISTRED MY COMPLAINT CUSTOMER CARE AT CALICUT ON 14 AUG 2010.I AM SUBMITTED THE ORIGINAL COPY OF THE BILL.MY BP NO IS [protected]. THEN AFTER I AM CALLED SEVERAL TIME IN CUSTOMER CARE.THEY ARE TOLD ME ONE HIGHER GRADE OFFICER CALL WITH IN 30 MINUTES.BUT STILL THAT IS NOT HAPPEN THEY ARE NOT INTRESTED TO SOLVE MY PROBLEM.MY PURCHSE DATE IS SEP 2008.
OFFERED REFUND AMOUNT IS 4900/-
ORIGINAL AMOUNT 8900/-
Samsung Mobile Phone — problems
samsung mobile model Duos GT-B7722 purchased on 03/11/2010 at mysore, phone started giving trouble like resetting, network problems from fourth day, went to their authorised service center and they reloaded the softeare, again after 5 days the problem started and again the service centre reloaded the software, now for the third time the phone is giving me a lot of problems like loss of signal, no 3G, sudden battery loss, reseting , the service center has taken the phone and are asking time to repair it,In the meantime when i visited a few dealers, i was told that this model has been withdrawn from the market as it has numerous problems,The company is bound to replace my handset or refund my money as the phone is giving problem from the first day and has a very rude and non cooperative service center.
Mobile model--GT B7722
Purchased on[protected]
IMEI no- [protected]
S3500 is disply ditectiv.
hi i have purchase a samsung corby gts 3653on[protected] from univercell malakpet after one month the back buttn was not workng properly so i visit the samsung authorised service centerat basheer bagh beside shanbagh hotel they do the general service and destroy the mic iam unable to pickup the calls due to the mic was damage so plz kndly take the action on the manager of samsung their manager was sudheer so plz kindly solve my problem, my cellno is [protected] and email [protected]@yahoo.com plzzzzz solve my problem other wise i will go to consumer court
Samsung — Mobile cell issue not replacing
I had purchased the samsung duos, dual sim mobile, which not working properly, internet connection issue from system, dual sim not active at a time, touch screen issue, received call button not work some time... al this issue arises after purchasing 1 week and company not ready to replace hand-set, they ready to repair a new hand-set with technical issue...This is very worst mobile set of Samsung.
i get frusted from this hand-set, for which purpose i had purchased.
Rahul Agrawal
[protected]
Samsung — Cell Phone problem
I have purchased SAMSUNG WAVE 575 mobile handset from a mobile shoppee in buldi, Nagpur. From the date of purchase I am facing the network coverage problem. I approached to the mobile shop from there I was asked to visit SAMSUNG customer care center. I went there and lodged the complaint but they replied that I should change my service provider because the handset is not compatible with AIRTEL & Reliance. Nobody disclosed this problem at the time of purchase. Now the Mobile shopkeeper is denying to repay my money or change it with another handset..Please tell me Is there any solution?
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+91 89 3993 9899 [Customer Care]
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Samsung — Cell is not working and no support from samsung
I purchased samsung ( I450), After 2 months my phone started giving me the problem. First while talking to someone suddenly some kind of noice starts coming in my speaker and than after 10 days some times i cant hear anyone and some times only the noise. I checked my sim on my other phone it was working fine, Than i went to the service center of samsung to submit my phone . They said there is a problem in the phone some part needs to be changed, but we dont have this part with us . Than i ask them when this part will be availabe they said it can take some time. Aftre this i went to the other service center of samsung which is near Wazirpur. They said they dont have this part it will take 3 to 4 days and the paret will be avilabel. I complaint so mant times to the customer care of samsung and finally one day they said part is available you can go there and they will repair it in 15 mins . Than i went there they change the part and after changing it there was no voice . They said they have to send it to the head office because there is the problem in the mother board. Now it dont understand what to do as no one is listing and not getting any response from any one.