[Resolved] Samsung India Limited — Poor Service Quality for New Customers
Borivali West, Mumbai Suburban District, Maharashtra, India
I, Sushil Sathye has purchased as samsung lcd tv which was delivered to me on Friday Night at 9:33pm also was told to me that it will be installed on saturday on 07.05.2011. Your engineer has called me also for the same and told me tht he will be coming for the same. He did not turned till yesterday night.
Hance I called up helpline today @11:37am on[protected] and spoke to Mr Prashant Kumar for the same, He has done verification and told me that it can only happen by tomorrow. When asked about yesterdays call he was not able answer to give me satisfactory, Hance I asked for escalation Matrix and email id of your MD & CEO he bluntly told me that you can do that and will give it to me if you want.
I need email id & contact no of head India Operations or MD & CEO of Samsung. I also work for service industry but never give such rubbish answers also this is a pathatic service level from a company like samsung.
Please let me know if you are unable to provide me that so I can escalate the matter to Consumer Board, Govt of India.
Hope you understand my issue also can pull out recording in 24hrs of the call which I made to your service center through which you will come to know that it was kept abruptly, which is not a good gesture for a consumer brand like samsung.
Waiting for an early revert...
Branch Head ICICI Bank Ltd
M : - [protected]
Complaint marked as Resolved Nov 30, 2016
Verified SupportSamsung India Customer Care's response, Mar 12, 2012
Greetings of the day !
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. Please share your contact details and complaint no. (if any). Our service specialist would get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
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