[Resolved]  Samsung Lcd Tv — blurt of colour

Samsung 46' LCD TV — Delaying refund

Hi,

I purchased a 46' Samsung Series 6 LCD TV from M/s Bajaj Electronics, Punjagutta, Hyderabad on the 20th of June 2009. Firstly no one came to install the TV for over 10 days and after making about 25 calls to the customer care at[protected] one fellow finally came over. He installed and checked the TV, which BTW refused to turn on, and said that a 'service rep' will come to check.

After another 2 dozen calls to the CC centre, another 'service technician' turned up 2 days later and fiddled around with the set and finally announced that it needs to be replaced. After another 2 days, he called and said that the same model is not available and that my money will be refunded. He took a copy of my invoice and a written request for a refund...this was nearly 6 weeks ago and till date I havent got my money back.

The TV cost me a whopping 1 lakh and is right now sitting like a big pile of junk in the drawing room. I mush have called CC over 100 times over the last month. Some of them Hari Gopal Reddy and Anil from the corporate office are probably the rudest persons I have ever spoken to. The former, when I called asking about the status of my refund, promptly replied "It's not my problem. What do you want me to do?" and disconnected the call; while the latter, who works in the refund and replacement department, gave the same reply. Umpteen number of CC managers have assured me that they will 'call back' with an update, but that hasn't happenned so far.

Samsung products may be very good, but their customer care is the worst I have ever come across. I would not buy their products just to avoid the bad experience with CC. Please DO NOT buy Samsung, they are the least co-operative and horribly rude people ever.

I absolutely agree with you...I have had a similar nightmare with Samsung and the LCD TV...their customer care is equally horrible, even here in the UK...I got so pissed that I have sworn never to buy any Samsung product ever again

Bajaj Electronics is the worst dealer...i purchased a Samsung colour TV and got a defective piece...I was told, it must have got damaged in transport...then they replaced the set...again same problem...finally i returned it in exchange for Onida...Samsung sucks...Bajaj sucks big time

Mr.RATHOD SANJAY FLAT NO-03 RUSHIRAJ AVENUE, SHARANPUR LINK ROAD, CANADA CORNER, NASHIK.PIN CODE-422005. MOBILE NO-[protected], PHONE NO-[protected]

When i complaint on dt:4june2011, samsung executive talk with me 3 times having mobile no:[protected] on dt:8&9 june2011.But each time he talk with me on the behalf of samsung executive &told me that he will manage to get 10%discount on 18000/-repair cost.When i ask him one question that :Suppose you purchase same LCD TV before 4&half years ago throuh your hard working money & After that now you learnt that, for repairing of panel you have to pay 18000/-more;then what will be the your first reaction as a COMMON CONSUMER? Then he talk me on the behalf of samsung company executive (but not as a common consumer)that there is no warranty of LCD TV&such problems are occure in every company LCD TV.When i purchase LCD TV on4&half years agoLG COMPANY LCD TV of same size is 15000/-less cost as compare to SAMSUNG COMPANY LCD TV.Eventhough i have purchased SAMSUNG COMPANY LCD & told to my engineer &contractor friend that SAMSUNG COMPANY LCD is one of the best LCD i have ever seen.Believing on me some of them had purchase it.but fortunately or unfortunately, fortunate in the sense that on my birthday i.e on 8 june i have a plan to purchase SAMSUNG COMPANY LED& 585lit.REFRIGERATOR.so please suggest me what to do? or go to consumer court?SAMSUNG COMPANY R&D ENGINEER should think of such a huge repair cost in future;so that in future every customer have satisfaction of product they have purchased by their hard work.When I have ask one question to my wife that if repairing cost up to 5000/-we will tolerate it .But if is more than then what we will do this LCD?Then my son name as YASH suddenly told that, DAD we will make LCD as a wall frame & I will stick my school drawing on screen.If someone ask us What is this? Then we will told them that this is M.F.HUSSAIN painting for which we had paid @79000/-on 4&half years ago.he ask me one question again, DAD without touching to screen, we have to pay 18000/-:then what will be cost of after felt down ? I told him that samsung company will know better.But for one thing i should say THANK for SAMSUNG COMPANY that they have save my at least 2.00lakh for not to select this company product in future.

After complainting on dt: 4&10 june 2011, Mr.Subir Mandal (Area Service Maneger-Thane.mobile no:[protected])call me on dt;14 june 2011 & told that samsung company will give an new offer of 50% discount on repairing of panel.(Initially 20% discount on repair told by Mr.Pillai, mobile no:[protected]).after thinking alot of on new proposal, I have send an email to Mr.Subir & i have positively extended my repairing limit Rs:5000.00 to Rs:9000.00 ( IT IS VERY PAINFUL TO MY WIFE) only beliveing on to talk with Mr.Subir.But after next day there is a call from Mr.Pillai told me that due to non availability of specific model panel, we will give you a money back policy offer.For which you have to sent cash memo copy email to Mr.Subir& he will decide your depriciation cost.According to that i have sent an email & waiting from him What will be the depriciation cost they have decided? Without knowing any returns i wii get from company, Mr .Bawalkar.S.S(mobile no:[protected]) sent Mr.Ashok to take my signature on a paper without mentioning return cheque amount.When i call to Mr.Pillai about this, then about return you have to talk with Mr.Bawalkar.When i talk with Mr.Bawalkar, he decided 66% depriciation cost.It means i will get return of 34% of Rs:79000.00 i.e Rs:26860.00.After listening that return amount figure, i was SHOCKED.If i spend Rs:9000.00 for panel, then my LCD life will increase & i have no need of purchasing new LCD.but to non availability of part i have HUGE LOSS from returning amount.Eventhogh knowing this SAMSUNG COMPANY lcd history, I have visited JITENDRA ELECTRONICS AT NASIK with my wife for purchasing of 40/46" SAMSUNGLED TV.Due to my SAMSUNG COMPANY mania my friend make my pet name as a SAM.Even my email ID is [protected]@gmail.com.I make only hope that SAMSUNG COMPANY will give me proper JUSTICE& my SAMSUNG MANIA will not turn to SAMSUNG FOBIA .Also i don't know to whom i have to talk?whether it is Mr.Pillai/ Mr.Subir/ Mr.Bawalkar or any else ? When a costumer have any problem, then company should appoint a proper person who have the full right of solution on a critical problem.Please solve my problem as early as possible so that i have another way .